the psychology of employee engagement
DESCRIPTION
Employee engagement is influenced by psychological factors that include one's proactivity, positive affectivity, and internal locus of control.TRANSCRIPT
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The Psychology of Employee Engagement
Charles Rogel
Dir. Business Development
DecisionWise
Paul Warner Dir. Consulting Services
DecisionWise
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Employee Engagement Surveys
360-Degree Feedback
Leadership Development & Coaching
Organization Change
Clients
About DecisionWise
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Agenda
Intrinsic and Extrinsic Employee Engagement
Trait, State, and Behavioral Engagement
Personality traits of an intrinsically engaged employee
Factors of engagement a manager influence
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Engagement
Psychological Definition of Employee Engagement:
Energy, Direction and Persistence…
Activation and Intention
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Motivation
Intrinsic (authentic): natural inclination towards mastery, spontaneous interest, and exploration.
Extrinsic (controlled): performance of an activity in order to attain some separable (reward or punishment) outcome.
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Path to Full Engagement
Job Conditions
Psychological Needs Engagement Performance
Psychological Needs:
1. Meaning
2. Autonomy
3. Growth
4. Impact
5. Connection
Self Determination
Based on: Self-Determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-Being
Richard M. Ryan and Edward L. Deci University of Rochester
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Path to Disengagement
Job Conditions
Psychological Needs
Controlled Motivation
(amotivation)
Reactive
Autonomy
Psychological Needs:
1. Meaning
2. Autonomy
3. Growth
4. Impact
5. Connection
No Self-Determination
Based on: Self-Determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-Being
Richard M. Ryan and Edward L. Deci University of Rochester
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Engagement Constructs
• Feelings of energy, absorption
• Satisfaction (affective)
• Involvement
• Commitment
• Empowerment
State Engagement
• Extra-role behavior
• Organizational Citizenship Behavior (OCB)
• Proactive/Personal Initiative
• Role Expansion
• Engagement with others (team, leaders)
Behavioral Engagement
• Positive views of life and work
• Proactive, autotelic personality
• Positive Affect
• Locus of control
• Conscientiousness
Trait Engagement
Within control
and influence
of organization
and leaders
Predisposition
of individuals
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Trait Engagement
Proactivity/Internal Locus of Control: General tendency to
create or influence the work environment.
Positive Affectivity: Degree to which an individual feels
enthusiastic, active, and alert.
Autotelic Personality: Propensity to mentally transform
threats into enjoyable challenges.
Work Orientation: Job, Career, or Calling
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State Engagement
Satisfaction
M A G I C Meaning Autonomy Growth Impact Connection
Hearts, Hands, & Minds
Contractual
Tra
nsfo
rmatio
nal
Tra
nsactio
nal
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Leader’s Role
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What are the results when engagement occurs?
Employee Team Organization
Behavioral Engagement
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Engagement and YOU
What engages you
personally at work?
How does that
match with what
you are doing?
Where does it not
match?
Meaning
Autonomy
Growth
Impact
Connection
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Paul Warner [email protected] Charles Rogel [email protected] Tel. 1.801.960.1400 www.decision-wise.com