the psychology of employee engagement

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©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 1 The Psychology of Employee Engagement Charles Rogel Dir. Business Development DecisionWise Paul Warner Dir. Consulting Services DecisionWise

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Employee engagement is influenced by psychological factors that include one's proactivity, positive affectivity, and internal locus of control.

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Page 1: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 1

The Psychology of Employee Engagement

Charles Rogel

Dir. Business Development

DecisionWise

Paul Warner Dir. Consulting Services

DecisionWise

Page 2: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 2

Employee Engagement Surveys

360-Degree Feedback

Leadership Development & Coaching

Organization Change

Clients

About DecisionWise

Page 3: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 3

Agenda

Intrinsic and Extrinsic Employee Engagement

Trait, State, and Behavioral Engagement

Personality traits of an intrinsically engaged employee

Factors of engagement a manager influence

Page 4: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 4

Engagement

Psychological Definition of Employee Engagement:

Energy, Direction and Persistence…

Activation and Intention

Page 5: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 5

Motivation

Intrinsic (authentic): natural inclination towards mastery, spontaneous interest, and exploration.

Extrinsic (controlled): performance of an activity in order to attain some separable (reward or punishment) outcome.

Page 6: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 6

Path to Full Engagement

Job Conditions

Psychological Needs Engagement Performance

Psychological Needs:

1. Meaning

2. Autonomy

3. Growth

4. Impact

5. Connection

Self Determination

Based on: Self-Determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-Being

Richard M. Ryan and Edward L. Deci University of Rochester

Page 7: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 7

Path to Disengagement

Job Conditions

Psychological Needs

Controlled Motivation

(amotivation)

Reactive

Autonomy

Psychological Needs:

1. Meaning

2. Autonomy

3. Growth

4. Impact

5. Connection

No Self-Determination

Based on: Self-Determination Theory and the Facilitation of Intrinsic Motivation, Social Development, and Well-Being

Richard M. Ryan and Edward L. Deci University of Rochester

Page 8: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 8

Engagement Constructs

• Feelings of energy, absorption

• Satisfaction (affective)

• Involvement

• Commitment

• Empowerment

State Engagement

• Extra-role behavior

• Organizational Citizenship Behavior (OCB)

• Proactive/Personal Initiative

• Role Expansion

• Engagement with others (team, leaders)

Behavioral Engagement

• Positive views of life and work

• Proactive, autotelic personality

• Positive Affect

• Locus of control

• Conscientiousness

Trait Engagement

Within control

and influence

of organization

and leaders

Predisposition

of individuals

Page 9: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 9

Trait Engagement

Proactivity/Internal Locus of Control: General tendency to

create or influence the work environment.

Positive Affectivity: Degree to which an individual feels

enthusiastic, active, and alert.

Autotelic Personality: Propensity to mentally transform

threats into enjoyable challenges.

Work Orientation: Job, Career, or Calling

Page 10: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 10

State Engagement

Satisfaction

M A G I C Meaning Autonomy Growth Impact Connection

Hearts, Hands, & Minds

Contractual

Tra

nsfo

rmatio

nal

Tra

nsactio

nal

Page 11: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 11

Leader’s Role

Page 12: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 12

What are the results when engagement occurs?

Employee Team Organization

Behavioral Engagement

Page 13: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 13

Engagement and YOU

What engages you

personally at work?

How does that

match with what

you are doing?

Where does it not

match?

Meaning

Autonomy

Growth

Impact

Connection

Page 14: The Psychology of Employee Engagement

©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 14

Paul Warner [email protected] Charles Rogel [email protected] Tel. 1.801.960.1400 www.decision-wise.com