the port resilient maturity model - boussias conferences · security / safety / environmental...

28/11/2018 Port Development Conference 1

Ioannis Papagiannopoulos, PhD cPFSO / PSO / DManagerSecurity / Safety / Environmental Protection Dept

The Port Resilient Maturity Model

The Four(4) Phases of Port Development

28/11/2018 Port Development 2

Isolated PortCommunicated

Port

Port Community

A Port CommunityWorldwide

Communicated

Phase II

Phase III

Phase IV

Phase I


Target:• Creating communities, both

at landside (with inland carriers) & at seaside (sea

carriers)

– Port Community System

– IT Operations own company

– Seal of Quality Guarantee

Technology:• Internet technology

• Integration with Web / RFID

technology

Target:• To automate internal

procedures

– Internal Information Systems P-MIS

Technology:• Voice services

• Documentary services

• Data services

1st Phase:

Isolated PortTarget:

• To set connections with

port agents for keytrading procedures

– Loading Declarations

– Shipment Tariffs Declaration

– Dangerous Goods

Technology:• EDI

2nd Phase:

Communicated Port

3rd Phase:

Port CommunityTarget:

• To increase effectiveness by

means of operations automation in a paperless procedures.

• To modernize logistic management

• To increase communication by means of a total integration with external agents.

• To boost integration connecting Maritime - Port - Landside operations and improving collaboration within Port Community

• Strengthen ties with partner

ports.

Technology:• Microsoft .NET Solutions

• SOA Architecture

• RFID / OCR Solutions

• XML based

4th Phase:

A Port Community

worldwide communicated

Infostructure / Infrastructure Services

• Down PaymentBilling

ITC Integration from Local to Global helps it grow to a Port Cluster

Efficiency of Port Services e-Porting Development & Implementation




carriers)






technology


procedures




• Data services

1st Phase:






– Dangerous Goods

Technology:• EDI

2nd Phase:

Communicated Port

3rd Phase:








ports.




• XML based

4th Phase:

A Port Community









carriers)






technology


procedures




• Data services

1st Phase:






– Dangerous Goods

Technology:• EDI

2nd Phase:

Communicated Port

3rd Phase:

Port Community








carriers)






technology


procedures




• Data services

1st Phase:






– Dangerous Goods

Technology:• EDI

2nd Phase:

Communicated Port

3rd Phase:








ports.




• XML based

4th Phase:

A Port Community







The major stakeholders


The supply chain


The port stakeholders


What is the Port Resilient Model


What is Port Resilient Model

The Port Resilience Model is the result of many years of research and development committed to helping ports meet the challenge of managing operational risk and resilience in a complex world.

It embodies the process management premise that “the quality of a system or service is highly influenced by the quality of the process used to develop and maintain it” by defining quality as the extent to which a port controls its ability to operate in a mission-driven, complex risk environment



Port Resilient Model brings several innovative and advantageous concepts to the management of operational resilience:

• The maturity advantage

• The process advantage

• The convergence advantage



• The convergence advantage

First, it seeks to holistically improve risk and resiliencemanagement through purposeful and practical convergence of the disciplines of security management, business continuity management, and aspects of IT operations management.



• The process advantage

Second, it elevates these disciplines to a process approach, which enables the application of process improvement innovations and provides a useful basis for metrics and measurement. It also provides a practical organizing and integrating framework for the vast array of practices in place in most organizations



Finally, it provides a foundation (base) for process institutionalization and port process maturity—concepts that are important for sustaining any process but are absolutely criticalfor processes that operate in complex environments, typically during times of stress

• The maturity advantage


Port Resilient Model and Crises


Port Resilient Maturity Model and Crises

A crisis is an unstable condition (political, economic,

social, technological, environmental) involving

impending abrupt or decisive changes.

In order to manage a crisis, it isnecessary:

• to recognize or detect it

• to set appropriate goals

• to know what to do

• to have the means to do it

• to follow how it develops


Three categories of threatsRegular

Frequent events where the system can learn how to respond. E.g., medication errors that only implicate a single patient, and potentially can be brought under control.Solutions can be based on standard responses

IrregularOne-off events, but so many and so different that it is practically impossible to provide a standard response. They are often unexpected although they are imaginable. (e.g: Apollo 13, Passenger Ship EL VENIZELOS). Solutions require improvisation

Events that have never happened, and that exceed the port’s collective experience. (e.g. Chernobyl, 9/11, financial crisis 2008, Fukushima, Utøya)Solutions requires resilience

Improbable or unexampled

Regular threats Irregular threats

Frequency High Low, but imaginable


Severity,

consequencesLow,well-known Serious, reason for

concern

Extremelyhigh,

disastrous

Resources Available and

appropriate

Partly available, but not

exclusive

Rudimentary or non-

existent

Readiness

(responses)High, justifiable cost Low, cost is disputed Missing, cost

prohibitive

Responses Specific, prepared.

Specific capabilities

Generic, generic

capabilities

Unique, created on the

spot

Data,

informat ion

Statistics, event

reporting

Simplified models,

experienceHunches, intuition

Rare and

unimaginable

Unexampledevents

N o r ma l Op e r a t io n C r is is

Threat characteristics


There is a near infinite number of ways in which something can go wrong. The trick is to find those that are both unlikelyand potentially serious.

Pro

bab

ility

(p)

Unknown(unsafe)

Where is the cut-off point?

Known (safe)

How safe must webe?

How much canwespend?

Imagining what may happen


Monit or

Respond

Knowing what to do, being capable of doing it. Finding out and

knowing what toexpect

Ant icipat e

Knowing what to

look for (indicators)

Learn

Knowing what hashappened

Four resilience abilities


Effect ive

Effective

Simple

calculat ive

Stereot yped

reactiveScrambled

Opportunistic

Tactical

Strategic Double-loop

learning

Single-loop

learning

Simplified

cat egories

NIL

Mindfulness

Focused but

flexible

Focus

gambling

Binary (success /

fail)

High

Limited to

near term

NIL

NIL

Learn Monitor AnticipateRespond

Control levels and resilience abilities


Reducingrisks, enhancing resilience

Accident

Surprise!

Scrambling for action

Activate ready-made plans

Safety planning

Preparing for regular threats

Accident


Accident

Alert and observant .

Situation assessment, reorganisation

Constantly self-critical and inquisitive

Evaluat ion, learning

Safety planning

Preparing for unexampled events

Alternative ways of functioning

Reducingrisks, enhancing resilience


Decision dilemma

Possible

outcome

Possibleoutcome

Save or Delayed

investment

Invest in safety

Investment

decision

• Accident statistics • Business outlook • Public opinion • Risk assessment• Market pressures

When accidents happen, people

often wonder why opportunities

to avoid bad outcome were

missed (counter factual

reasoning). This goes for workers

as well as managers.

Fixing what was wrong after an accident is too little, too late. Safety cannot be REACTIVE(Looking back), but must also be PROACTIVE (look ahead)


PPA and Resilient Maturity Model


An holistic Situational Awareness (SA) solution providing

an adequate level of protection and resilience against physical, cyber and a combined threat for the EU ports

limiting as far as possible, the detrimental effects for the society and citizens of a declared attack.

EU Project “SAURON”


The “SAURON” Componentsthe Physical Situation Awareness (PSA)

the Cyber Situation Awareness (CSA)

the Hybrid Situation Awareness (HSA)

the Emerging Population Warning System (EPWS)


Seaports are vulnerable in a crisis, as they

are large, publicly accessible, fixed entities.

Ports are complex and multifaceted.

Each is uniquely operated Regulated

depending on geography, politics, and local

regulations.

Conclusions


comprised of a wide variety of facilities and functions such as:✓ terminals, ✓ delivery areas, ✓ storage areas, ✓ communication and information

systems, ✓ security, ✓ process control coordination centers, ✓ customs and border control, ✓ emergency response, and ✓ public and protected areas.

Conclusions


Although disasters will continue to occur,

actions that move ports from reactive

approaches to a proactive stance will

eventually reduce many of the broad societal

and economic burdens that disasters can

cause.

Conclusions


Thank you for your attention

Ioannis Papagiannopoulos, PhD cPFSO / DPSO / DManager

Security / Safety / Environmental Protection Dept

[email protected]

中远海运比雷埃夫斯港口有限公

the port resilient maturity model - boussias conferences · security / safety / environmental...

Documents