the playbook · all events and activations must comply with all applicable laws meaning that if...

THE PLAYBOOKCOVID-19 PREPAREDNESS FOR EXHIBITIONS & ACTIVATIONS

July 24, 2020 v1.0

WORK SAFESTAY SAFE

A NOTE TO ALL READERS

EEI delivers stunning, multi-sensory experiences through a broad range of touch-points. From auto show and trade show events to outdoor events and ride & drives, we create experiences that move and inspire customers to action. We bring people together to do business, to learn, to inspire, and to build relationships with your brands.

With people at the heart of all we do, our top priority is the health and safety of our employees, clients, customers, and the consumers who attend our events. Reestablishing interactions where everyone feels at ease is a multi-faceted challenge today. For this reason, we’ve created The Playbook. It’s a resource of new operating practices, covering a wide range of scenarios. We offer it as a guide you can use to reference the protocols that apply for different types of events in various time horizons.

As experience builders, we understand the principles. People are social creatures – they do not want to seclude, they want to interact. And, nothing will connect your consumer to your brand more effectively and indelibly than experiences. But first and foremost, they must be safe.

Stay well,

Derek GentilePresident & CEOEEI Global, Inc.

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TABLE OF CONTENTS

Work Safe / Stay Safe ...................................................................................................................................................................2

Event Opening Protocols ............................................................................................................................................................6

10 Strategies For Safe Activations ......................................................................................................................................7-8

Customized Activation Strategies ...........................................................................................................................................9

Event Activation Consideration - Outdoor Events / Ride & Drive ...................................................................... 10-12

Event Activation Consideration - Trade Show / Private Exhibition .....................................................................13-14

Event Activation Consideration - Enclosed Trailer ....................................................................................................15-16

Pandemic Response Team (PRT) ...........................................................................................................................................17

CDC Pandemic Phases .............................................................................................................................................................. 18

Organization Phases and Responses ................................................................................................................................... 19

Sanitation Phases and Responses ........................................................................................................................................ 20

Preventative Material Inventory ............................................................................................................................................. 21

Personal Protective Equipment (PPE) ............................................................................................................................... 22

General Disinfection Measures .............................................................................................................................................. 23

Activation / Footprint Disinfection Measures .................................................................................................................. 24

Deep Cleaning and Disinfection Protocol ......................................................................................................................... 25

Isolation Protocol & The Isolation Coordinator ............................................................................................................... 26

Isolation Protocol Procedure ...................................................................................................................................................27

Sample Covid-19 Case Form .................................................................................................................................................. 28

Social Distancing Protocol ...................................................................................................................................................... 29

Physical / Social Distancing ....................................................................................................................................................30

Social Distancing - Additional Measures ............................................................................................................................ 31

Health Screenings ........................................................................................................................................................................32

Daily Self-Screening Protocol ................................................................................................................................................ 33

Self-Quarantining and Return To Work Protocol ........................................................................................................... 34

Returning To Work After Isolation ....................................................................................................................................... 35

Subcontractor Self-Screening ................................................................................................................................................ 36

Employee Training .......................................................................................................................................................................37

Return To Work Training Plans .............................................................................................................................................. 38

Pre-Return To Work Training Outline ................................................................................................................................. 39

First Day Training Outline ........................................................................................................................................................40

Vehicle Cleaning - Car............................................................................................................................................................... 42

Vehicle Cleaning - Truck .......................................................................................................................................................... 43

Thank You / Contact Information .........................................................................................................................................44

EVENTOPENING

PROTOCOLS

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The Activation Playbook provides general recommendations for use in a variety of settings. Because there may be circumstances unique to a location, there may be some cases in which an activation must adapt the recommendations of the Playbook to address those specific requirements. Additionally, all events and activations must comply with all applicable laws meaning that if there is a conflict between the recommendations in the Safe Activation Playbook and the applicable law, the facility must follow the applicable law.

EVENT OPENING PROTOCOLS

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STRATEGY HIGHLIGHTS

1 Pandemic Response Team (PRT)

Includes our corporate Pandemic Response Team, and designated individuals associated with each

event / activation. The PRT creates a framework for overall safety and develops site and event protocols.

2 Preventative Material Inventory

We have standards to address an adequate supply of soap, disinfection / sanitizing agents, hand

sanitizer, paper towels, tissues, and PPE based on activation conditions.

Guidelines for stock of face masks, face shields, gloves, and glasses on-site based on activation specifics; “non-touch” thermometers / isolation

protocol kits for on-site health screening as standard activation supplies.

3 Disinfection Measures & Deep Cleaning Protocols

Established General Disinfection Procedures & Deep Cleaning Protocols to address every element of the display / footprint / activation in alignment

with CDC recommendations; established schedules for disinfection measures prior to activation and

throughout event timelines; disinfection training and education addressed in our onboarding and

pre-event communications / training for all staff.

4 Transportation / Vehicles

We have developed a Disinfection Checklist and protocol for vehicles, including trucks, trailers, ride & drive vehicles, display vehicles, vehicles used for transport, and personal vehicles used in the course

of doing business.

5 Onsite Health Screening & Isolation Protocols & Coordinator Training

Personnel trained as health screeners and Isolation Coordinators, with protocols to identify and isolate

symptomatic persons.

10 STRATEGIES FOR SAFE ACTIVATIONS

EEI has developed and implemented the below strategies to address COVID-19 safety and best practices for our employees, clients, and consumers / visitors. These strategies are based on CDC, DOH, and OSHA recommendations, standards and guidelines.

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STRATEGY HIGHLIGHTS

6 Social Distancing ProtocolProtocols aligned with CDC & OSHA, addressing

specific recommendations for each type of activation and event location.

7 Daily Self-Screening & Quarantining Protocol

Protocol distributed to all employees / staff for pre-event self-screening; PRT teams prepared to receive inquiries or reports of symptomatic

employees prior to start of work each day; protocols established for self-quarantine during activations; prepared to adjust as necessary for

local, legal and cultural environment.

8 Consumer & Contractor Self-Screening

Tools for consumer self-screening prior to entry in footprint in coordination with venue / facilities /

event resources; we require contracted and sub-contracted resources to implement self-

screening protocols aligned with our standards; utilize signage, scripting, and prompts / post as

appropriate per CDC Pandemic phase.

9 Employee Training

Onboarding, pre-activation & first day training address Work Safe Stay Safe playbook,

disinfecting/ sanitization standards, & targeted training for health screeners / isolation coordinators.

10 SignageFacility, Event, & Footprint Signage addressing

safety protocols, social distancing, hygiene, screening, and other practices as appropriate.

10 STRATEGIES FOR SAFE ACTIVATIONS (CONT.)

EEI has developed and implemented the below strategies to address COVID-19 safety and best practices for our employees, clients, and consumers / visitors. These strategies are based on CDC, DOH, and OSHA recommendations, standards and guidelines.

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EVENT/ACTIVATION TYPE CUSTOM STRATEGIES

Indoor Trade Show (Under 10,000 attendees)

• Planning / customization of each footprint

• Floor Decals

• Dividers - Between displays - Between workstations / seating

• Sneeze guards - Reception counters - Direct interaction points

• Consumer screening at venue level / footprint

• One-way / controlled traffic - Flow through footprint - Conference room / hall flows

• Stanchions / barriers / panels

• Targeted signage

• Exterior-only design elements

• Digital pre-registration

• Consumer engagement through sanitization

• Voice / gesture activations / upgrades

• Adjust, control, or eliminate direct contact points

• Restrict / control number of visitors in space

• Sanitation measures and guidelines

• Post / communicate cleaning schedule

• Staff / health screening based on symptoms, exposure & travel

• Travel mode selection and guidelines

Indoor Trade Show (Over 10,000 attendees)

Indoor B-to-B Business Meeting (i.e.: hotel conference)

Outdoor Event (with enclosed Trailer)

Outdoor Event (Under 10,000 attendees)

Outdoor Event (Over 10,000 attendees)

Ride & Drive – Closed Course

Ride & Drive – Street Drive

CUSTOMIZED ACTIVATION STRATEGIES

EEI Global has identified ways to customize events / displays depending upon the venue, size, type, activity, and attendance for increased safety, sanitization, and distancing.

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• “Sneeze guards” at all reception counters and specific interaction areas

• Dividers for traffic routing (stanchions)

• Digital activation solutions including voice control, gesture control, personal stylus for touch activation, phone app solutions, pre-event registration

• Hand sanitation stations throughout the space

• For product and interactives: wipe-down or enclosed / no touch (if wipe-down, determine proper cleaning solution as to not harm/damage product)

• Customize each floorplan / footprint (outdoor/indoor) based on local guidelines

• Create custom screening area for visitors at private exhibitions

• Monitor traffic flow, queuing, number of people allowed in space, etc.

• Examine staff placement and positioning within footprint

• Post Health Rules and Guidelines or use CDC guidelines if venue does not provide direction

• Display signs that promote visitor safety such as:

- Please use available hand sanitizer

- Please maintain social distancing

- Please avoid shaking hands or engaging in any unnecessary physical contact

- Face masks must be worn upon entry (if applicable)

- Recommended traffic flow

• Use signs that promote efforts of hosts to provide a healthy environment such as:

- All staff undergoes health screening daily

- Staff has training on personal safety procedures and emergency mitigation measures

- All equipment / interactive elements are cleaned daily (based on state and phase of pandemic)

- All surfaces in this space are cleaned and sanitized (frequency based on state and phase of pandemic)

EVENT ACTIVATION CONSIDERATIONSOUTDOOR EVENTS/RIDE & DRIVE

DISPLAYS

LAYOUT/FOOTPRINT

SIGNAGE

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• Establish General Disinfection Procedures & Deep Cleaning Protocols to address every element of the display/ footprint / activation in alignment with CDC recommendations

• Schedule disinfection measures prior to activation and throughout event timelines

• Schedule continuous disinfection of high-touch surfaces throughout the display footprint

• Use a defogger with antimicrobial disinfectant to sanitize Ride and Drive vehicles, in view of public if appropriate

• Clean vehicles between each consumer – see vehicle cleaning instructions for specifics

• Provide appropriate waste receptacles (quantity consistent with sq. ft. size of space.)

- Empty often

• Reduce the number of drive vehicles in order to rotate vehicles between drives

• Hire a full-time detailer for vehicle cleaning

• Define which items the consumer can touch versus which items only RSD can touch

• Reduce the number of consumers allowed in each vehicle at one time (one in front with RSD, one in back) – post signage of limitations to set expectations

• Provide table top Breathalyzers with disposable straw mouthpieces

• Use hand stamps in lieu of wristbands to identify registered drivers and passengers


SANITATION

VEHICLES

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• Implement Staff Screening / Pre-Travel Health Checks

• Actively monitor new sources of information (state by state travel advisories) and respond accordingly

• Designate an internal team to follow local, state and federal regulations - travel & protocols

• Properly train on-site staff on cleaning and disinfection techniques according to current CDC regulations

• Identify break locations

• Consider no shared water coolers (spigot style), do not share food or beverages

• Encourage staff to use personal cooler

• Increase staff laundering budgets to ensure they are staying clean / healthy or increase the number of wardrobe pieces issued

STAFFING

• Provide online gift consumers can simply redeem with a code

• Offer face masks or stylus pens (depending on the phase we are in for COVID)

• Avoid bulk packaged items in favor of small, individually packaged items handed out by gloved staffer

GIVEAWAYS

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• Dividers for traffic routing (stanchions)


• Hand sanitation stations throughout space

• For product: wipe-down or enclosed/no touch (if wipe-down, determine proper cleaning solution as to not harm/damage product)

• Customize each floorplan/footprint (outdoor/indoor) based on local guidelines

• Create custom screening area for visitors at private exhibitions

• Monitor traffic flow, queuing, number of people allowed in space, etc.

• Examine staff placement and positioning within footprint











- All surfaces in this booth are cleaned and sanitized (frequency based on state and phase of pandemic)

EVENT ACTIVATION CONSIDERATIONSTRADE SHOW/PRIVATE EXHIBITION

DISPLAYS

LAYOUT/FOOTPRINT

SIGNAGE

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• Establish General Disinfection Procedures & Deep Cleaning Protocols to address every element of the display/ footprint /activation in alignment with CDC recommendations


• Schedule continuous disinfection of high-touch surfaces throughout the display footprint


- Empty often

SANITATION

EVENT ACTIVATION CONSIDERATIONSTRADE SHOW/PRIVATE EXHIBITION

• Implement Staff Screening / Pre-Travel Health Checks

• Actively monitor new sources of information (state by state travel advisories) and respond accordingly

• Designate an internal team to follow local, state and federal regulations - travel & protocols

• Properly train on-site staff on cleaning and disinfection techniques according to current CDC regulations

• Identify break locations

• Consider no shared water coolers (spigot style), do not share food or beverages

• Prohibit shared water coolers

STAFFING




GIVEAWAYS

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• Close or restrict lounge /break spaces



• Hand sanitation stations throughout the space

• For product and interactives: wipe-down or enclosed/no touch (if wipe-down, determine proper cleaning solution as to not harm/damage product)

• Designate separate entrance/exit doors

• Establish traffic flow, queuing, number of people allowed in space, etc.

• Consider staff placement and positioning within footprint

• Use dividers for queuing attendees (stanchions)











- All surfaces in this trailer are cleaned and sanitized (frequency based on state and phase of pandemic)

EVENT ACTIVATION CONSIDERATIONSENCLOSED TRAILER

DISPLAYS

LAYOUT/FOOTPRINT

SIGNAGE

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• Establish General Disinfection Procedures & Deep Cleaning Protocols to address every element of the display/ footprint /activation in alignment with CDC recommendations


• Clean /disinfect the entire trailer daily before opening

• Schedule continuous disinfection of high-touch surfaces throughout the trailer


- Empty often

• Clean handrails /door handles on a regular basis throughout the event

SANITATION

EVENT ACTIVATION CONSIDERATIONSENCLOSED TRAILER

• Implement staff training prior to activation

• Implement daily Staff Screening / Pre-Travel Health Checks with reporting

• Driver/EM to discuss protocol and procedures with onsite contact upon arrival

• Staff to wear a mask and gloves while setting up the trailer if other personnel are in the general area/trailer

• Designate staff member to monitor local and state guidelines for each event location

• Properly train staff on cleaning and disinfection techniques according to current CDC regulations

STAFFING




GIVEAWAYS

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ABOUT

Each event / activation includes an identified team to address safety issues and protocols, ensure staff training, and implement strategies and interventions. This team includes:

CHIEF OPERATIONS OFFICER, HR DIRECTOR, ACCOUNT DIRECTOR

Function as core / base PRT leaders to ensure wellness of all employees; maintain and update virus prevention standards and training; manage communications related to pandemic preparedness, responses, policies, and guidelines.

PROJECT MANAGER

Monitors on-site and travel conditions; alerts core / base PRT to alerts and updates and receives direction accordingly; assumes overall responsibility for on-site team’s pandemic preparedness and response plan; coordinates to update communication to activated staff members; provides site-specific guidance to mitigate and manage risk

SITE MANAGER

Responsible for implementing and overseeing staff and production activities during the travel, installation, activation, and dismantle of the program; manages social distancing logistics, visitors and contractors; supports virus prevention & protocol guidelines by providing site specific options regarding social distancing, including potential mitigation measures to manage risk of interactions < 1 meter from others.

PANDEMIC RESPONSE TEAM (PRT)

The PRT provides guidance to the Site Manager, who supervises daily activities and logistics. This includes routine and deep cleaning, disinfection processes, and implementation of interventions in accordance with the protocols set up by the PRT to ensure 100% compliance of EEI’s core practices, and any approved / necessary site variations.

All other team members, having been trained in pandemic response measures including guidelines and standards for cleaning, disinfecting, social distancing, and utilization of the tools and resources required at each pandemic phase, support the Site Manager and the PRT by carrying out assigned tasks.

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CDC PANDEMIC PHASES

ABOUTThe CDC utilizes a 6-phase response plan to provide guidance on communicable risks such as influenza and COVID-19. To maintain a safe and healthy work environment, EEI has developed the following guidelines in alignment with these phases.

ORGANIZATION GUIDELINES AND RESPONSES

Utilizing CDC, WHO, DOH, and OSHA materials, we have outlined appropriate pro-active responses aligned to the safety and health factors present at each phase through a combination of administrative, engineering, and personal protective equipment controls.

SANITATION GUIDELINES AND RESPONSES

Utilizing CDC and OSHA recommendations, we have outlined cleaning, disinfecting, and sanitation standards aligned to each pandemic phase. These best practices and measures, combined with the corresponding organizational responses, are designed to mitigate potential risks of exposure and support the safest working conditions.

PREPANDEMIC INTERVALS

PHASE 1INVESTIGATION

CDCiNTERVALS

PHASE 2RECOGNITION

PHASE 3INITIATION

PHASE 4ACCELERATION

PHASE 5DECELERATION

PHASE 6PREPARATION

PANDEMIC INTERVALS

HY

PO

THE

TICA

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ASE

S

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ORGANIZATION PHASES AND RESPONSES

1

2

3

5

6

4

PHASE

PHASE

PHASE

PHASE

PHASE

PHASE

NO KNOWN THREATS OR ALERTS CIRCULATING

ALERT / AWARE OF A POSSIBLE THREAT OR VIRUS

A KNOWN THREAT / VIRUS IS ACTIVE IN SMALL CLUSTERS BELOW COMMUNITY-LEVEL OUTBREAK

A KNOWN THREAT / VIRUS IS ACTIVE WITH LARGE SCALE OUTBREAKS

DECELERATION OF THREAT INDICATED BY CONSISTENTLY DECREASING RATE OF TRANSMISSION WITH REDUCED CLUSTERS

A KNOWN THREAT / VIRUS IS ACTIVE WITH COMMUNITY-LEVEL OUTBREAKS (TYPICAL DURING FLU SEASON)

• Standard hygiene, cleaning, and safety protocols in place

• Phase 1/2 sanitation protocols

• Monitor CDC, WHO & DOH communications weekly

• Increase monitoring of CDC, WHO & DOH communications daily

• Continue phase 1/2 sanitation protocols

• Reinforce hygiene habits including hand washing and covering cough

• Communicate / reinforce stay-home-if-sick guidelines

• Implement Phase 3-level sanitation protocols

• Transition to remote and virtual activations only

• Implement phase 5-level sanitation protocols

• Reduce response activities in alignment with CDC, WHO, & DOH recommendations

• Implement recovery actions such as sanitizing facilities for re-opening and preparing workforce for return-to-work

• Implement physical distancing measures / standards and no-contact standards

• Enable access control measures to control traffic flow and limit the number of consumers in the footprint

• Implement daily self-screening for employees / staff

• Implement signage for visitor self-screening / awareness

• Implement Phase 4-level sanitation protocols

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SANITIZATION PHASES AND RESPONSES

1

2

3

4

5

6

Common areas cleaned and sanitized daily; trash removed from common areas as needed and at least daily; frequently-touched surfaces sanitized at least once daily; hand sanitizer and hygiene products available and accessible to all.

Additional tasks added in accordance with CDC recommendations; communicate / refresh cleaning and sanitizing protocols to staff and team members.

Footprint, common areas, and frequently-touched surfaces sanitized at least twice daily; promotional items / give-aways displayed in limited quantities and sanitized prior to display; vehicles sanitized prior to use / opening and between each use; additional tasks added in accordance with CDC.

All objects (tools, equipment, display items, etc.) sanitized before and after each use. Vehicles sanitized before and after each use. Walls and floors sanitized daily. Additional tasks added in accordance with CDC recommendations.

Designated cleaning service or sanitization team member cleans and disinfects footprint, common areas, and frequently-touched surfaces daily

Sanitization activities adjusted / scaled back from Phase 4 to 3, 2, and 1 levels dependent upon / in alignment with CDC recommendations.

PHASE

PHASE

PHASE

PHASE

PHASE

PHASE

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PREVENTATIVE MATERIAL INVENTORY

PPE:

• Confirm stock of face masks, gloves, and glasses on-site and on-order with proper lead time

• Facilities should keep a minimum quantity of 30-day supply of PPE

• Screeners and cleaning crew are required to wear gloves, masks, and glasses

ITEM SPECIFICATION QUANTITY

1 Mask (surgical) Disposable surgical masksMinimum 1 per person per day (Phases 1-3); 1.5 X activation

days supply

2 Nitrile gloves Touchflex / surgical nitrile gloves Minimum 1 per Isolation Kit; 1.5 X activation days supply

3 Latex / rubber gloves General purpose / disposable gloves for cleaning / disinfection

Minimum 2 per cleaning person per day; 1.5X activation days supply

4 Medical infrared thermometer Meets ASTM E965-1998 (2003) 1 per activation / footprint

5 Disinfectant spray / wipes 10% bleach solution Minimum 1 container per station; Min. 1.5 X activation days supply

6 Spray bottles 1-liter plastic spray containers Min. 5 bottles / 1 per employee

7 Sanitization floor stand Dispenser floor stand Min. 2 / at each entrance & exit

8 Hand sanitizer (refills) Sanitizer with 70% alcohol 1.5 X activation days supply

9 Hand soap Hand soap/local brand 1.5 X activation days supply

10 Paper towels Paper towel “Tork” 1.5 X activation days supply

11 Glasses / face shields Safety glasses / polycarbonate Minimum 1 per Isolation Kit; 1.5 X activation days supply

12 Biohazard container Sealable / writable refuse bags Minimum 1 per Isolation Kit; 1.5 X activation days supply

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ABOUTProtection of the workforce is afforded via the protective triad of:

1. Personal hygiene

2. Social distancing

3. Frequent disinfection of common surfaces

The PRT and Team Leads for PPE and Sanitization are responsible for ensuring there are adequate supplies as required per your company’s Pandemic Plan.

MASKS

Beginning at Phase 3 of Pandemic Response, face masks may be required PPE for a very limited number of pandemic response and management personnel:

• Isolation team members

• Disinfection team members

Note: N95, FFP2(3), or equivalent protection must be prioritized for use by isolation team members as they are more likely to be exposed to employees who are COVID-19 symptomatic.

FACE SHIELDS

Beginning at phase 4 of Pandemic Response, face shields may be worn as a precautionary measure when employees working within 1 meter (3 feet) of other employees / staff / consumers

GLOVES

Our top priority is always protecting people. Based on CDC findings, the company does not require or recommend that our employees wear gloves except for:

• Sanitization Personnel

• Isolation Team Members

PERSONAL PROTECTIVE EQUIPMENT (PPE)

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ABOUT

Cleaning staff or employees should sanitize and disinfect all areas of the footprint /activation with special attention to:

• Tools

• Workstations and equipment

• Screens / touch screens / computer screens / key boards / key pads

• Restrooms, storage rooms, break areas

• Common surface areas including kiosks & dispensers

GENERAL DISINFECTION MEASURES:

• This checklist should be implemented to reduce the risk of spread of infection

• The cleaning steps outlined below should be taken routinely, based on frequency mentioned to disinfect display / footprint surfaces, chairs, tables, etc.

• Along with these disinfection activities, proper personal sanitary practices including washing hands frequently and covering coughs and sneezes are also necessary

GENERAL DISINFECTION MEASURES

The standard is to establish a sanitary baseline before the footprint opens.

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ACTIVATION / FOOTPRINT DISINFECTION MEASURES

AREA/PLACE DISINFECTIONCONTENT DISINFECTANT DISINFECTION

METHOD FREQUENCY

1 Common areasurfaces

Including control buttons, tools, &

common surfaces

Hospital grade disinfectant or fresh 10% chlorine bleach

solution(Sodium Hypochlorite

solution), as appropriate

Spray with handheld sprayer or wipe Minimum once daily

2Shared spaces,

meeting & conference rooms, break areas,

storage areas

Tables, chairs, equipment, shelving

Spray with handheld sprayer or wipe Minimum once daily

3 I&D equipment, ladders, tools, etc.

Wipe controls / areas of common employee

interfaceSpray with sprayer Twice daily / before

and after each use

4Movable equipment /

items crates, containers, storage

boxes, barriers

Handles and other commonly touched

areas Spray with sprayer

Based on use; once daily / upon use /

before and after each use; more frequently if

commonly touched

5 General objects often used or touched

Door knobs, light switches handheld

devices

Spray with handheld sprayer or wipe 2-4 times per day

6Break area items / catering items /

kitchen Items / break room/area furniture

Specific / individual items, handles, control

pads all interface surfaces

Hospital grade disinfectant or fresh 10% chlorine bleach

solution(Sodium Hypochlorite

solution), as appropriate

If available use dishwasher; Wash thoroughly with

hot soapy water if possible; Spray with

handheld sprayer/wipe

After each use; before and after each use for stored / shared items like trays, coffee urns,

etc.

7 Vehicles

Common surfaces / dash board / control panel / seat surfaces

belts, door and handles / window

controls

Spray with sprayer / wipe down Before & after each use

8 All floors and wallsAll general floors; walls at common

touch levels

Mop floors; spray / wipe walls

Daily where frequently touched; mop / clean

hard surfaces daily

9Display Properties,Footprint Elements

not listed above

All elements including back walls, tents,

furniture, graphics, banners, barriers, anything at touch

levels

Spray with sprayer / wipe down / isolate object for 72 hours / treat with approved

disinfectant / treatments

As unloaded / installed; minimum daily, and 2-4 times

daily where frequently touched

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DEEP CLEANING AND DISINFECTION PROTOCOL

ABOUT

The General Disinfection Measures Protocols should be followed regularly whereas the Deep-Cleaning / Disinfection Protocol may be triggered when an individual is identified as positive for COVID-19 by testing.

Deep cleaning should be performed as soon after the confirmation of a positive test as practical. If a delay is proposed or greater than a shift the site is to gain consensus from the PRT and take steps to perform an additional disinfection of potentially impacted common surfaces during the interim period.

While the scope of deep cleaning is presumed to be the full footprint, sites may reduce the footprint to be deep cleaned if there is sufficient rationale to do so, and they gain consensus of the PRT.

Deep Cleaning is carried out with the following guidelines / standards:

• Trained personnel execute the process of cleaning, disinfection and disposal of hazardous waste

• All necessary procedures and local authorizations or permits are in place to perform disinfection services and manage any wastes generated

• Use of approved COVID-19 disinfectant chemicals to perform this activity

• There is a specific plan and strategy to clean all areas of the site, machinery / equipment, common areas, work spaces, and any typical areas where people interact

• All team members use required proper / required PPE

• PPE is properly disposed at the end of the process

• Employees are made aware that the work areas have been disinfected

Note: For the company’s purpose, deep cleaning is defined as a more comprehensive cleaning using more aggressive cleaning solutions and/or advanced technologies that may be administered by an external 3rd party if required.

CORONA VIRUS COVID-19 DEEP CLEANING AND DISINFECTION

COVID-19 “deep-cleaning” is triggered when an active person is identified as being COVID-19 positive by testing.

Sites may opt to have a deep cleaning performed for presumed cases, at their discretion.

IN THE EVENT THAT THE PRT DETERMINES THE REQUIRED DEEP CLEANING MEASURES ARE BEYOND THE ABILITIES OF THE SANITATION TEAM, WE HAVE IDENTIFIED APPROVED EXTERNAL COMPANIES TO CARRY OUT THE DEEP CLEANING ACTIVITY.

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ISOLATION PROTOCOL & THE ISOLATION COORDINATOR

Isolation Protocol for individuals who become ill at work or while visiting an activation:

If a person feels ill, or if someone observes that another person is exhibiting symptoms

of COVID-19, they are to contact an Isolation Coordinator

Telephone communications are preferable, so the Isolation Coordinator can wear the appropriate PPE prior to aiding an ill employee

If the Isolation Coordinator is directly contacted by a person with a suspected infection, they must ask the person to go directly to the designated Isolation Room / Area by the most direct route.Isolation Coordinators should be selected from the following employees, as appropriate:

• Event Manager / Assistant Event Manager / Supervisor Site Supervisor / Foremen

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ISOLATION PROTOCOL PROCEDURE

LOCATION

Isolation Rooms / areas will be identified for each event / activation. An exterior room, building, or tent structure is preferred. An enclosed area away from the general population should be used.

TRANSPORTATION

If the infected person is well enough to drive their own vehicle, ask them to use it. If the person is transported home / off site, the driver must wear a mask and gloves and keep them on for the return trip for proper disposal. Once the transport is complete, the driver must sanitize the vehicle (seats, dashboards, door handles seatbelt etc). Gloves and a mask must be worn while cleaning the vehicle.

3

1

2

Once someone suspected of infection arrives in the Isolation Area, immediately provide them with a mask and nitrile gloves to help prevent the spread of a potential virus.

The Isolation Coordinator will complete an Isolation Case Form and call the local health authority or medical office to seek advice.

Anyone attending to a suspected ill person should wear PPE including a mask and nitrile gloves.

The Isolation Coordinator may direct the ill person to leave the site and go home or to the nearest health center as advised.4

5

6

7

The Isolation Coordinator and the PRT will identify persons who may have been in contact with the ill person. The name of the ill individual should not be provided.

A member of the PRT will advise employees who may have been in contact with a suspected infected individual. Exposed employees will be directed to carry out a self- screening check and share the screening results with HR. Employees may be advised to contact a physician to obtain medical clearance to return to work.

The Isolation Coordinator and PRT will ensure that the isolation area and any potentially contaminated work areas are thoroughly cleaned and disinfected. Persons conducing the cleaning must wear PPE including nitrile gloves, and all PPE should be appropriately discarded prior to resuming normal work functions to return to work.

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SAMPLE COVID-19 CASE FORM

Report for employees/visitors presenting symptoms at work.

COVID-19 CASE FORM

NAME: DATE:

VISITOR * EMPLOYEE * CONTRACTOR/VENDOR *JOB TITLE: WORKSITE

LOCATION OF ISOLATION:

ADDRESS:

SYMPTOMS NOTICED (CHECK ALL THAT APPLY):

* Temperature >38ºC (100.40F) or higher

* Shortness of breath, difficulty breathing

* Cough

* Running nose

* Sneezing

* Muscle Pain

* Tiredness

TIME OF FEVER ONSET: TIME OF ISOLATION:

Symptoms and isolation periods will be updated periodically as information becomes available following the emergence of a pandemic virus strain. Coronavirus preparation

and arrangements to be made for employees who become ill at work.

WHERE REFERRED TO:

NOTES:

DETAILS OF REPORTER

NAME: JOB TITLE:

TELEPHONE NUMBER/ADDITIONAL CONTACT INFO:

29July 24, 2020 v1.0

ABOUT

Social distancing is a simple yet very effective mechanism to prevent potential infection, that relies on simple distance to avoid infection. We begin implementing social distancing practices at Pandemic Phase 3.

In practice this means:

• Staying 1 to 2 meters (3 to 6 feet) away from others as a normal practice

• Eliminating contact with others, such as handshakes or embracing coworkers, visitors, or friends

• Avoiding touching surfaces touched by others, to the extent feasible

• Avoiding anyone who appears to be sick, or who is coughing or sneezing

NOTE:

Upon entering Phase 3, action items will include:

• Avoiding / controlling gatherings of 10 or more individuals in an enclosed space

• Installing / posting / utilizing consumer control resources including barriers, decals, signage, guards, etc. in the footprint and in all activities associated with the activation

• Implementation of social distancing must be applied universally / to all aspects of the footprint and activation

SOCIAL DISTANCING PROTOCOL

NO SPACING RESTRICTIONS / NO KNOWN ACTIVE THREAT

SPACED A MINIMUM OF 3 FEET AT ALL TIMES / POSSIBLE THREAT

SPACED A MINIMUM OF 6 FEET AT ALL TIMES /KNOWN THREAT

PHASE 1-20 to 3 Feet / Interactive

PHASE 33-6 FeetSpaced

PHASE 4-56+ Feet

Distanced

30July 24, 2020 v1.0

Social distancing is intended to provide a safer environment by reducing the risk

of person-to-person infection.

GUIDELINE

• Maintain a social distance of 1 to 2 meters (3 to 6 feet) throughout the activation process and during event operations.

• Beginning at Pandemic Phase 3, where a minimum distance cannot be maintained due to workplace design, one or more mitigation strategies need to be considered / implemented including engineering, PPE and/or administrative controls as appropriate.

RECOMMENDED

STATIONS/STAFF PLACEMENT

• Whenever possible, stations should be arranged to allow separation of 1 meter (3 feet).

• Clear signage about the desired position of the staff and / or consumers may be placed in each station but is not required.

• Workers are strongly encouraged to disinfect their own work space multiple times during the day, giving special attention to common surfaces.

• Employees must be reminded to avoid touching their face and must wash thoroughly with soap and water several times during the work hours to reduce risk and prevent person to person potential infections.

WHAT TO DO IF THE STATIONS ARE LESS THAN THE RECOMMENDED SPACING?

Work designs should avoid face to face operations with less than the minimum requirement (1 meter or 3 feet), if this condition cannot be met, then employees should be provided with alternative measures to mitigate their exposure such as the following:

• Face Masks and/or Face Shields

• Body Orientation

• Physical barriers may also be installed where practical; the barriers must be cleaned multiple times a shift

PHYSICAL / SOCIAL DISTANCING

31July 24, 2020 v1.0

IN THE EVENT THAT THE PANDEMIC PHASE EVOLVES DURING AN ACTIVATION AND/OR IN SITUATIONS WHERE INCREASED PRECAUTIONS ARE WARRANTED:

• Establish maximum capacity for the footprint that allows for social distancing

• Post the maximum capacity

• Provide additional supplies for employees to clean up throughout the activation: wiping down

surfaces, screens, doors, etc.

• Increase cleaning intervals to ensure clean environment at all times

• Ensure social distancing is maintained / avoid non-essential gatherings

• Stations may have dividers when people are working in 1 meter (3 feet) of one another

• Meeting rooms should be organized to hold no more than 10 chairs with the appropriate spacing; sitting or standing positions should not exceed the minimum distance required.

• Interaction to exchange information or quick meetings should respect the Social Distancing of 1 to 2 meters (3 to 6 feet).

SOCIAL DISTANCING - ADDITIONAL MEASURES

32July 24, 2020 v1.0

HEALTH SCREENINGS

GUIDELINE

The company will periodically update guidance on current recommendations from the Centers for Disease Control (CDC) and the World Health Organization (WHO).

To help prevent the spread of COVID-19 and reduce the potential risk of exposure to our employees and consumers, temperature and health screenings may be implemented in Pandemic Phase 5 or earlier if recommended.

On-site screening may cease to become mandatory when a site regresses to Pandemic Phase 4 or less, or as advised by the CDC and/or WHO. The PRT will advise teams when this has occurred, and they may cease mandatory on-site screening.

If temperature is 38ºC (100.4ºF) or higher, or the individual exhibits visible symptoms of illness consist with COVID-19, the person will be encouraged to seek medical attention, in accordance with the CDC recommendations/guidelines.

Employees returning to work from an approved medical leave should contact their HR representative and submit a medical certificate releasing them to return to work.

• If an individual does not accept the screening, they will not be granted access to the event / footprint.

• Communication of current protocol to all employees and individuals needs to be delivered with a preventive approach to avoid alarm.

NOTE:Please refer to the recommendations/guidelines to manage medical leaves due to COVID-19.

On-site screenings to be completed daily by site personnel of all incoming individuals before accessing event / footprint.

33July 24, 2020 v1.0

GUIDELINE

Employees directed to complete self-screening prior to leaving home / accommodations for work every day.

SELF-SCREENING QUESTIONS

1. Do one or more of the following common COVID-19 symptoms below currently apply to you?

• Temperature >100.4°F or higher• Frequent unexplained cough• Unexplained shortness of breath or difficulty breathing• Unexplained tiredness

If the answer is YES, you may have symptoms of COVID-19. DO NOT report to work. Contact the Site Manager immediately. Seek medical attention. Remain off company property until cleared to return.

2. Have you had direct / physical exposure to a person suffering from Coronavirus symptoms?

If the answer is YES, contact site manager prior to reporting to work. Site manager will provide direction, and will contact the project manager and Human Resources.

ADDITIONAL GUIDELINE

If the employee does not recognize symptoms in their Daily Self-Screening and:

• If the employee is deemed symptomatic upon reporting to work, reference the On-Site Health Screening Protocol.

• If the employee is deemed symptomatic during the employee’s shift or after the employee has spent any time in the facility (after the On-Site Health Screening), reference the Isolation Protocol.

• Reference the Self-Quarantine and Return to Work Protocol for employees who are confirmed positive for COVID-19 by a medical professional.

The Daily Self-Screening Protocol is in place to prevent sick or symptomatic employees from leaving their homes and thus decrease the likelihood of spreading infection.

DAILY SELF-SCREENING PROTOCOL

34July 24, 2020 v1.0

SELF-QUARANTINING AND RETURN TO WORK PROTOCOL

GUIDANCE FOR SELF-QUARANTINING AND RETURN TO WORK: COVID-19

Clarification of “self-quarantine” requirement: Employees are requested to remain off the property for 14 days if COVID-19 symptoms are present (see the COVID-19 Self-Screening Information). Employees may also be asked to self-quarantine if they are directly exposed to the virus. Employees should avoid leaving their home if possible, but if necessary should practice exceedingly good hygiene and social distancing. While at home, work is expected to continue where possible.

ADDITIONAL GUIDANCE WHILE SELF-QUARANTINING

• Stay away from other people in your home as much as possible, staying in a separate room and using a separate bathroom if available.

• No visitors unless the person needs to be in your home.

• If you need medical attention, call ahead to ensure you’re going to the right place and taking the necessary precautions.

• Wear a face mask if you must be around other people, such as during a drive to the doctor’s office.

• When you cough/sneeze: cover your mouth and nose with a tissue; immediately throw tissues in garbage; wash your hands with soap and water for at least 20 seconds; if that’s not available, clean with hand sanitizer that has at least 60% alcohol.

• Avoid sharing household items, including drinking cups, eating utensils, towels or even bedding. Wash these items thoroughly after using.

• Clean high-touch surfaces daily using a household cleaner or wipe. These include: “counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets and bedside tables,” the CDC says.

• Clean surfaces that may be contaminated with blood, stool or bodily fluids.

• Shared spaces in the home should have good airflow—use an air conditioner or open windows.

• Continue monitoring for any symptoms. If they worsen, such as you begin to have difficulty breathing, call your health care provider.

• Arrange to have groceries and toiletries delivered by local or state health departments. Also, make sure to inform health care providers of any medications you’ll need, so they can arrange drop-offs of prescriptions as well. In terms of getting laundry done for those without machines at home, ask healthcare providers about that as well.

35July 24, 2020 v1.0

RETURNING TO WORK AFTER ISOLATION

IF YOU WILL NOT HAVE A TEST TO DETERMINE IF YOU ARE STILL CONTAGIOUS, YOU CAN LEAVE HOME AFTER THESE THREE THINGS HAVE HAPPENED:

• You have had no fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers)

• Other symptoms have improved (for example, when your cough or shortness of breath have improved)

• At least 7 days have passed since your symptoms first appeared

IF YOU WILL BE TESTED TO DETERMINE IF YOU ARE STILL CONTAGIOUS, YOU CAN LEAVE HOME AFTER THESE THREE THINGS HAVE HAPPENED:

• You no longer have a fever (without the use medicine that reduces fevers)

• Other symptoms have improved (for example, when your cough or shortness of breath have improved)

• You received two negative tests in a row, 24 hours apart. Your doctor will follow local health authority or CDC guidelines.

People with COVID-19 themselves, presumed or tested, or have been directly exposed to others with COVID-19 who have been under home isolation / quarantine can return to work under the following conditions, consistent with WHO / CDC guidelines:

Please contact your Human Resources team prior to returning to work to advise you have met one of the above criterion for your return, and to discuss documentation that may be required prior to return to company premises.

36July 24, 2020 v1.0

SUBCONTRACTORS SELF-SCREENING

SUBCONTRACTOR RESTRICTIONS

BEGINNING AT PANDEMIC PHASE 3:

• Post self-screening questions at event site

• Require contractors / event staff to self-screen prior to reporting to work / footprint

BEGINNING AT PANDEMIC PHASE 4:

• Implement restricted footprint access

• Require screening of all employees / staff and consumers prior to accessing / entering event space

• Note that the Self-Screening Checklist forbids visits from persons who have had known exposure to persons with COVID-19 within the past 14 days, or who are exhibiting symptoms of illness consistent with COVID-19

37July 24, 2020 v1.0

EMPLOYEETRAINING

38July 24, 2020 v1.0

ABOUT

• All training topics can be reinforced with signage throughout the facility

• For unionized facilities, if possible, please work with the Union for ongoing support and endorsement of training content and delivery methods.

RETURN TO WORK TRAINING PLANS

HOST PRE-RETURN TO WORK TRAININGS

1. Host training for employees while working remotely to review and ensure understanding of the Safe Workplace Playbook

2. Host training for Isolation Coordinators

3. Host training for Disinfection Team

HOST FIRST-DAY TRAININGS/ORIENTATION

1. Localize presentation materials to be consistent with facility environment and changes

2. Host first-day training orientation for all staff (COVID-19 Signs/Symptoms & Isolation Protocol, Social Distancing, Personal Hygiene, COVID-19 Disinfection Procedures)

It is very important that ALL team members understand the safety requirements, protocols, and expectations to ensure everyone and their

communities stay safe and prevent the spread of COVID-19.

We structured this training plan to effectively communicate and disseminate this information

to employees and team members involved at any point of the activation.

PRE-RETURN TO WORK TRAININGS

To be presented remotely in order to ensureunderstanding and preparedness in alignment with the playbook.

FIRST-DAY TRAININGS/ORIENTATION

To present the protocols and procedures tostaff as aligned with the playbook but consistent with location.

39July 24, 2020 v1.0

PRE-RETURN TO WORK TRAINING OUTLINE

1. Deliver trainings on the topics detailed on this page so all employees are aligned with the playbook protocols and guidelines.

TOPIC AUDIENCE CONTENT INCLUDED

Overview of company’s Covid-19 Playbook response protocols and resources

All employees working remotely

Virtual Overview of Playbook

Can be reviewed through Teams Virtual Training (1 week prior)

Facility Opening Protocols:

• Startup Checklist

• Pandemic Response teams

• Preventative Material Inventory

• Personal Protective Equipment

• Disinfection Measures

• Isolation protocol

• Social distancing protocol

• On-site health screening

• Daily self-screening protocol

• Self-quarantining and return to work

• Visitors and contractors screening

• Labor relations alignment

• Health and Wellness

• Signage

Disinfection Team Training Varies - internal cleaning crew or external vendor

In-depth review of the role, responsibilities and safety requirements for the disinfection team

• PPE – content from Personal Protective Equipment (PPE) • General Disinfection Measures Presentation• Deep Cleaning – Understand protocol

Isolation Coordinatorand Health Screening Leads

On site-health screeners and Isolation Coordinator(s)

In-depth review of the role, responsibilities and safety requirements for the Isolation Coordinator and on-site health screeners

• PPE• Isolation Protocol• Self-Screening (daily & on-site)• Self-Quarantine

HR/Attendance Policy HR Team In-depth review of the protocols related to employee attendance Isolation Protocol

• Self-Quarantining and Return to Work Protocol • Visitors and Contractors self-screening

40July 24, 2020 v1.0

FIRST DAY TRAINING OUTLINE

TRAINING LOGISTICS:

• Host training on the first day of activation / reopening

• Invite all staff

• Staff clocks-in for training

• Meeting area must ensure to adhere to social distancing protocol (will vary by activation)

STAFF TRAINING PROGRAM:

MATERIAL CONTENT

Full Training - Return to Work from COVID-19.pptx

• Company’s COVID-19 Response

• Signs & Symptoms of COVID-19

• Daily self-screening for symptoms

• Isolation Protocol for symptomatic employees

• Social distancing measures

• Personal Hygiene

• Disinfection measures

VEHICLECLEANING

42July 24, 2020 v1.0

Thoroughly clean and/or disinfect the following areas with products that are EPA-certified.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Steering wheel, column controls and all console areas

Cup holders, touch screen, radio controls, climate control area, rear view mirror and glove box Air conditioning vents in the vehicle

Front door handles, lock / unlock controls, window controls, windows and door jambs

Seats, seat controls, handles and headrests

Rear door handles, lock / unlock controls, window controls, windows and door jambs

Rear armrest, cup holder and fold down area

Rear seats, head rest

Seat belts, buckle and clips

Vehicle is thoroughly vacuumed

Exterior of vehicle

Door handles

Fuel door

Trunk handle

1

2

3

4

5

6

7

8

9

10

11

12

13

14

VEHICLE CLEANING - CAR

43July 24, 2020 v1.0

1

2

3

4

56

7

8

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10

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13

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Thoroughly clean and/or disinfect the following areas with products that are EPA-certified.

Steering wheel, column controls and all console areas

Cup holders, touch screen, radio controls, climate control area, rear view mirror and glove box Air conditioning vents in the vehicle

Front door handles, lock / unlock controls, window controls, windows and door jambs

Seats, seat controls, handles and headrests

Rear door handles, lock / unlock controls, window controls, windows and door jambs

Rear armrest, cup holder and fold down area

Rear seats, head rest

Seat belts, buckle and clips

Vehicle is thoroughly vacuumed

Exterior of vehicle

Door handles

Fuel door

Trunk handle

1

2

3

4

5

6

7

8

9

10

11

12

13

14

VEHICLE CLEANING - TRUCK

THANK YOUWe look forward to the opportunityto serve you and our community.

1400 South Livernois Rd | Rochester Hills, MI 48307 | eeiglobal.com8 0 0 - 5 8 2 - 9 2 5 0

[email protected]

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