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the patient contribution to safety

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Scaling the patient contribution to safet across all settings Paul Hodgkin Patient Opinion @paulhodgkin “The person with the greatest incentive to get great care to Bed 9 is the person lying in Bed 9”

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Patients want great care but find it hard to comment at the point of care. Patient Opinion gives everyone a way to access patients as their own safety agents

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Page 1: The patient contribution to safety

Scaling the patient contribution to safety

across all settings

Paul HodgkinPatient Opinion

@paulhodgkin

“The person with the greatest incentive to get great care to Bed 9 is the person lying in Bed 9”

Page 2: The patient contribution to safety

Image thanks to http://weareus.co.uk/portfolio/human-chicken

Business as usual?

Page 3: The patient contribution to safety

So what’s new?

Page 4: The patient contribution to safety

Everyone with a smart phone now has a public voice and public camera

Page 5: The patient contribution to safety
Page 6: The patient contribution to safety

Story Relevant staff

Response Comment 1ServiceUser Comment 2

User Organisations

CQC

CCGs, Healthwatch

Local Authorities

National government, and MPs

Automatic notification

Comment from patient

Service improvement

Transparency across the system

Page 7: The patient contribution to safety

But what about siloed care?

Page 8: The patient contribution to safety

Care Home

Care Home

Step down facility

Ambulance

Local NHS FT hospital

Ambulance

Ambulance

Community physio

“The ambulance arrived quickly”Daughter

“We really liked the step down homebut it was awful arriving there at 22.00after waiting all day for the hospital to

discharge her”.Daughter

“We often find residents comingback to us late at night”

Care home comment

The patient contribution to safety across health and social care settings

Health servicesSocial care

Page 9: The patient contribution to safety
Page 10: The patient contribution to safety

Summary

• The person in Bed 9 has always had a strong incentive to get great care

• What has changed is that they now have a public voice

• New platforms that link the voice of patients up to busy staff can be cheap, acceptable to staff, and result in a service improvement in ~10% of time

Page 11: The patient contribution to safety

Patient ‘voice’ via public social media platforms is a major, new driver of patient-led safety

Page 12: The patient contribution to safety

Thank You

Paul Hodgkin

www.patientopinion.org.uk

[email protected]

Twitter: @paulhodgkin

mailto:[email protected]

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