The Paper Tree/ DUCThe Paper Tree/ DUCSecurity Guard Security Guard

Internal Policies and Internal Policies and ProceduresProcedures

Security Policies For Security Policies For EmployeesEmployees

►No ID, No EntryNo ID, No Entry►BODY SEARCH AND BAG SEARCH of Employees upon BODY SEARCH AND BAG SEARCH of Employees upon

EVERY EXITEVERY EXIT..►FRISK WELL. SEARCH WELL.FRISK WELL. SEARCH WELL.►Deputize a female employee to frisk female employees.Deputize a female employee to frisk female employees.►For employees, USE EMPLOYEE GATE ONLY. (Loading For employees, USE EMPLOYEE GATE ONLY. (Loading

bay, NOT STORE DOORS).bay, NOT STORE DOORS). Exception: Exception:

►Top ManagementTop Management►Packers and store staff assisting customers in the parking areaPackers and store staff assisting customers in the parking area►Loading Bay doors are already closed.Loading Bay doors are already closed.

►No bringing in of personal ball pens and No bringing in of personal ball pens and office supplies. Therefore, no one should office supplies. Therefore, no one should also bring them out. These items are also bring them out. These items are provided by the company so there is no provided by the company so there is no reason for them to bring these things in. reason for them to bring these things in. Note: personal pens and/or office supplies Note: personal pens and/or office supplies

should be surrendered with the guard upon should be surrendered with the guard upon entry. These personal items should be entry. These personal items should be claimed from the guard by the employee claimed from the guard by the employee upon exit.upon exit.

►No employee is allowed to bring out No employee is allowed to bring out company files unless there is written company files unless there is written authorization from top management.authorization from top management.

►No employee or manager is authorized No employee or manager is authorized to break the rules. Report any to break the rules. Report any incident of the rules being broken by incident of the rules being broken by any employee to top management.any employee to top management.

Security Policies During Security Policies During LoadingLoading

►BEFORE EVERY LOADING, MAKE SURE BEFORE EVERY LOADING, MAKE SURE THAT DELIVERY TRUCKS/VANS AND THAT DELIVERY TRUCKS/VANS AND OTHER VEHICLES ARE EMPTY.OTHER VEHICLES ARE EMPTY.

►ONLY WHEN DELIVERY VEHICLES ARE ONLY WHEN DELIVERY VEHICLES ARE EMPTY CAN LOADING BEGIN.EMPTY CAN LOADING BEGIN.

► IF VEHICLES ARE NOT EMPTY, REPORT IF VEHICLES ARE NOT EMPTY, REPORT TO WAREHOUSE MANAGER.TO WAREHOUSE MANAGER.

Security Policies For Security Policies For CustomersCustomers

►Always Open the door and greet Always Open the door and greet customers when they are getting into customers when they are getting into the store/premise.the store/premise.

►Always Open the door and thank Always Open the door and thank customers when they are getting out of customers when they are getting out of the store/premise.the store/premise.

►Always check for proper Always check for proper documentation /receipt(s) before letting documentation /receipt(s) before letting inventory (stocks) leave the inventory (stocks) leave the store/premises.store/premises.

Security Policies For Security Policies For Inventory (Stocks)Inventory (Stocks)

►No inventory items should go out No inventory items should go out without any of the following receipts without any of the following receipts (All must be computerized):(All must be computerized): POS ReceiptPOS Receipt Charge Invoice (CHI)Charge Invoice (CHI) Cash Slip (CS)Cash Slip (CS) Trust Receipt (TR)Trust Receipt (TR) Delivery Receipt (DR) Delivery Receipt (DR)

Security Policies For Security Policies For Shop Lifters/ ThievesShop Lifters/ Thieves

► Alert store/company staff when suspected Alert store/company staff when suspected shoplifters/thieves enter the premises.shoplifters/thieves enter the premises.

►Detain Detain provenproven shoplifters/thieves shoplifters/thieves immediately. Bring them to a secured area immediately. Bring them to a secured area that is not too exposed to the public (so that that is not too exposed to the public (so that they cannot make a scene) and ask for help they cannot make a scene) and ask for help from your co-employees to call up the police from your co-employees to call up the police (911).(911).

► The best way to prevent shoplifting/theft is The best way to prevent shoplifting/theft is to let the would-be-shoplifters know that to let the would-be-shoplifters know that there are people watching them.there are people watching them.

Security Policies Security Policies For Car Park AreaFor Car Park Area

► Car park is for The Paper Tree customer and Car park is for The Paper Tree customer and employee use only.employee use only.

► You may let non-customers/non-employees You may let non-customers/non-employees use the car park during non-store hours. use the car park during non-store hours. However, always leave one slot open just in However, always leave one slot open just in case customers would like to park (especially case customers would like to park (especially for Pronto Mario). for Pronto Mario).

►Do not let trucks and other vehicles Do not let trucks and other vehicles (especially of other companies) block the car (especially of other companies) block the car park area/driveway.park area/driveway.

Other NotesOther Notes

► Always Wear Proper UniformAlways Wear Proper Uniform►Guard your post. No standing by inside Guard your post. No standing by inside

restaurant facilities, store facilities, etc. restaurant facilities, store facilities, etc. ► Report any issue to your supervisor and/or Report any issue to your supervisor and/or

Top Management.Top Management.► No Security Guard should be on continuous No Security Guard should be on continuous

duty for more than 24 hours. Otherwise, duty for more than 24 hours. Otherwise, report to your supervisor or Top Management.report to your supervisor or Top Management.

► Follow your agency’s security guard’s manual Follow your agency’s security guard’s manual and other policies.and other policies.