the only constant is change - gene austin keynote at bazaarvoice summit 2014
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![Page 1: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/1.jpg)
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![Page 2: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/2.jpg)
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The only constant is change
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![Page 3: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/3.jpg)
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Brand and retailer voices joining together
Big data
Consumers defining your brand
Convergence of paid, owned and earned media
Omnichannel
![Page 4: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/4.jpg)
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![Page 5: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/5.jpg)
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![Page 6: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/6.jpg)
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Content that matters
The moment of truth
Rich insights
![Page 7: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/7.jpg)
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Content that matters
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![Page 8: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/8.jpg)
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Bazaarvoice Curations
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![Page 9: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/9.jpg)
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The moment of truth
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![Page 10: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/10.jpg)
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![Page 11: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/11.jpg)
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Rich insights
#bsocial14
![Page 12: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/12.jpg)
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Who are my competitors?
Why am I winning or losing?
What’s happening in my category?
What’s the most effective content?
![Page 13: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/13.jpg)
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Raj RaoVice President, Global eTransformation at 3M
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![Page 15: The only constant is change - Gene Austin keynote at Bazaarvoice Summit 2014](https://reader031.vdocuments.us/reader031/viewer/2022012913/55d5610abb61eb43038b46be/html5/thumbnails/15.jpg)
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