the nexus between knowledge management and futures studies
TRANSCRIPT
The Nexus Between Knowledge Management and Futures Studies
Propositions
Futures studies are ‘knowledge activities’ requiring management competencies.
Futures studies are people-centric, and explicitly address the difficulties in elicitation and codification of knowledge
Futures studies methods offer alternative approaches to knowledge management practice
Knowledge Activities as a Journey Embracing Multiple Perspectives
Monitoring environmental changes
Direction-setting
AgencyStrategy & Integration
Performance Systems
Operations
Policy
Disruption from the environment: political, physical, technological, economic, social and trade
Deviation from plans
Knowledge Activities as Integrative
Knowledge Activities in Need of ‘Helps’ to Support Understanding
‘Neither the naked hand nor the understanding left to itself can effect much. It is by instruments and helps that work is best done, which are as much wanted for the understanding as for the hand.’
(Francis Bacon, 1620)
Futures Studies in Context
Futures Studies Principles
is not about predicting the future, creates a choice of futures by outlining
alternative possibilities, is a foundation for planning, is interdisciplinary, is often based on both imagination and
historical knowledge, is often aimed at shaping present action.
Typology of Futures Studies Methods
Futures Studies
Counter Punchers
Extrapolators
Pattern Analysts
Goal Analysts
Intuitors Eg. Delphi Studies
Eg. Content Analysis
Eg. Analysis by Analogy
Eg. Fisher-Pry Analysis
Eg. Scenario Analysis
Knowledge Principles
Knowledge originates and resides in people's minds (Tom Davenport)
Knowledge is volunteered, never conscripted (Peter Drucker)
We know more than we can say and we can say more that we can write (Michael Polanyi)
We only know what we know when we need to know it (Dave Snowden)
Knowledge itself is power (Francis Bacon)
Knowledge Processes
Challenges in Knowledge Management Supply Side Issues:
Knowledge elicitation Knowledge codification Knowledge transfer
Demand Side Issues: Knowledge creation Bridging the ‘knowing-doing’ gap
Knowledge Elicitation
Use of open-ended questions Use of ‘remarkable people’ Thinking outside of the box Envisioning the possible Connecting with and shining light upon
existing ‘mental models’
Knowledge Codification
models
scenarios
stories
Clarity of Understanding
Qualit
ative
Quantit
ativ
e
Com
ple
ten
ess o
f In
form
ati
on
Knowledge Transfer
Strategic conversation – a shared language and a common view about the future that can be the basis of continuing discussion and exploration
Building bridges to bring together knowledge and expertise in many people across all areas and activities in order to increase collective well-being
Knowledge Creation
Generates insights that may not otherwise be accessible eg. signposts which are events, occurrences or observations that can be scanned in the real world
Avoids the ‘structural inertia’ of forecasting, which presumes that the future can be described from the past and the present
Signposts to Alternate Futures
2001
2020
Today
I II III IV
Uncertainty
Uncertainty
Uncertainty Uncertainty
Uncertainty
Bridging the ‘Knowing-Doing’ Gap Catalyst for innovation, creativity and future-
focused thinking Wind tunneling to discriminate enduring
‘value drivers’ from a plethora of variables
Cautionary Tales
Creation of organisational ‘blind spots’ from believing scenarios
Creation of ‘informed elites’ Creation of communication difficulties Marginalisation of knowledge activity in
isolation of organisational decision making
Concluding Thoughts
The field of futures studies can provide ‘helps’ and ‘instruments’ for some of the more challenging aspects of KM practice
The essentially people-centric approaches of futures studies may offer a counter-balance to technology-centric approaches of the KM industry
The artifacts of futures studies respond well to knowledge dynamics