the new zealand vehicle dealer’s news source · 3/4/2021  · 6 2021 autotalk magazine and...

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1 MARCH 2021 New Zealand THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE MARCH 2021 .CO.NZ Page 03 BORDER DELAYS SET TO CONTINUE Page 26 OUTBACK GOOAT? Page 12 FORMER UBER AUTONOMOUS EXPERT TALKS GLOBAL VEHICLE LOGISTICS NZ · JAPAN · AUSTRALIA · UK · EUROPE | www.autohub.co The for over a decade. Shift to the Autohub Team and experience the Autohub difference. GLOBAL VEHICLE LOGISTICS NZ · JAPAN · AUSTRALIA · UK · EUROPE | www.autohub.co The market leader for over a decade. Shift to the Autohub Team and experience the Autohub difference. NZAI JOINS THE NZX P.06 www.autosure.co.nz | 0800 267 873 Mechanical Breakdown Insurance Guaranteed Asset Protection Insurance Payment Protection Insurance Car Insurance

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Page 1: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

1 MARCH 2021New Zealand

THE NEW ZEALAND VEHICLE DEALERrsquoS NEWS SOURCE

MARCH 2021 CONZ

Page 03BORDER DELAYS SET TO CONTINUE

Page 26OUTBACK GOOAT

Page 12FORMER UBER AUTONOMOUS EXPERT TALKS

GLOBAL VEHICLE LOGISTICS NZ middot JAPAN middot AUSTRALIA middot UK middot EUROPE | wwwautohubco

The market leader for over a decadeShift to the Autohub Team and

experience the Autohub difference

GLOBAL VEHICLE LOGISTICS NZ middot JAPAN middot AUSTRALIA middot UK middot EUROPE | wwwautohubco

The market leader for over a decadeShift to the Autohub Team and

experience the Autohub difference

NZAI JOINS THE NZXP06

Mechanical Breakdown InsurancePayment Protection Insurance

Loan Equity InsuranceMotor Vehicle Insurance

wwwautosureconz | 0800 267 873

Mechanical Breakdown InsuranceGuaranteed Asset Protection Insurance

Payment Protection InsuranceCar Insurance

2 MARCH 2021New Zealand

EDITORIALTALK

RICHARD EDWARDSMANAGING EDITOR

H opefully by the time you read this Auckland is out of the latest round of Level 3 lockdown restrictions The choices

of a small few mean damaging restrictions for so many - including the dealer community Though to be fair you all seem to be getting pretty good at operating under the difficult circumstances The solid vehicle registration statistics certainly show that

For us here at Auto Media Group the lockdown mean pushing our electric vehicle conference The EVent back by a few weeks Have no fear we will make it bigger and better We also have not forgotten our COVID-hit AutoTalk Live event and will have more on that soon

SAFETY FIRST

Last week I travelled to Wellington to work with Waka Kotahi NZ Transport Agency on a webinar discussing the various vehicle safety rating systems and how they relate to the vehicle retail industry

My read It was great to see so many dealers interested and that there is still work to be done as to how the systems can be best understood and communicated I am working on it

My recommendation is however that the trade does not ignore ratings or the safety debate as a whole As has been discussed in recent months Waka Kotahi are looking at other ways of influencing the safety of what enters the fleet And that could mean new restrictions Understanding what you can source and sell that rates well is going to be key to getting ahead of the situation

Speaking of ratings in the last week we have seen the issue of new vehicle ratings pop up with the awarding of a zero-star rating to the new Mitsubishi Express a van that carries a five-star Vehicle Safety Risk Rating when sold as

a used Renault Traffic or a three-star EuroNCAP under the same badge

ANCAP rarely buys and crashes vans and is aligned with Euro NCAP to allow crash data to transfer So arguably they spent the estimated $500k it takes to crash a vehicle to make an example and point of the Mitsubishi

Should the van be safer Yes Should Mitsubishi have been made an example of I am not so sure Perhaps there needs to be a broader discussion on van safety including such things as the major brand vans with five-star ratings sold with load barriers as an optional extra Or the popular van with a centre front lap-belt

BARRY JOINS AUTOTALK

I am very pleased to announce that AutoTalk magazine from the April issue has a new editor I am not going anywhere I will remain managing editor but need to free up a little time for the array of new media we will bring you in 2021

Robert Barry well known to many in the trade will take over the day-to-day operations of NZs best automotive trade magazine Robert has been with us on and off for a number of years and currently edits our Australian edition

He will continue to do so with a merged editorial team of myself Robert and veteran journalist Mike Stock covering both countries

This level of experience can only mean great things for the publication

Thanks

Richard EdwardsMANAGING EDITOR

HELLO LOCKDOWN MY OLD FRIEND YOUVE COME TO MESS WITH ME AGAIN

3MARCH 2021 New Zealand

Supply chain disruptions and MPI inspections at the border are having a big impact on used

vehicle importers who are having to wait up to two months for stock to arrive from Japan

Autohub chief executive Frank Willett says the situation is ldquounfortunaterdquo however he is hoping things return to normal in the next few months ldquofingers crossedrdquo

Willett says there is already a four-to-six-week delay in Japan for shipping and imports then face delays of up to a week at local ports and then another ldquoseveral weeksrdquo for vehicles to go through compliance workshops

ldquoThere are the normal number of RoRo vessels arriving from Japan at present however they are facing delays upon arrival due to often arriving too close to each other MPI onshore verification taking quite a bit of time COVID procedural measures and possibly Americarsquos Cup shipping lane closures from time to time

ldquoFurther compounding issues for the used import trade are delays in getting stock from Japan to NZ due to shipping lines clearing the backlog of new vehicle orders to Australia and NZ

ldquoUnfortunately all issues appear to be creating a perfect storm by the time cars arrive at compliance as they are doing so with little forward notice and given the volumes currently often bottlenecks and backlogs occur there

alsordquo Willett says

VINZ chief executive Sean Stevens says from the vehicle inspection perspective delays are evident in terms of flow

ldquoI think the main delay at compliance shops is partly due to ESC and partly due to availability

ldquoWhat is entering the country is newer but with higher kms and requires more repairs This combined with an increase in focus from the regulator means that the overall failure rate at entry has increased

ldquoThis in turn puts pressure on repairers and certifiers to turn vehicles around in a timely manner causing backlogsrdquo Stevens says

Meanwhile border staff have been subject to more rigorous COVID risk management However Ports of Auckland spokesperson Matt Ball says MPI inspections are having the biggest impact there

One recent RoRo vessel was in port for nine days as its whole cargo of around 1800 vehicles was inspected By comparison this would usually take one day to unload Ball says

COVID-19 has impacted MPI inspection of vehicle imports with seven MPI officers returning to New Zealand from Japan in March last year

All verification inspections of arriving used vehicles now take place at Ports of Auckland

MPI says it has introduced a range of measures to further mitigate biosecurity risk which includes

bull Vessel discharge plans that ensure all parties involved are working together to manage biosecurity risk

bull Restricting the number of vehicles and the manner in which they can be discharged at any one time from a vehicle carrier

bull Mobilising officers across Auckland to support the variable workloads

bull Restricting initial vehicle discharge to one port (Auckland) which has the best infrastructure to manage biosecurity risk

ldquoWe have made it clear to industry that compliance with New Zealandrsquos biosecurity requirements helps avoid delays at the borderrdquo MPI says

USED VEHICLE INDUSTRY FACING MONTHS OF DELAYS

SEAN STEVENS

FRANK WILLETT

4 MARCH 2021New Zealand

Fast Flexible IndependentDiscover what Avanti Finance can do for your dealership

avantifinanceconz | 0800 286 020

Heartland Bank has announced it is reviewing its vehicle finance division which is commonly

known under the historic MARAC brand

The confirmation came within its half-year profit announcement in which it posted a net profit after tax of $441 million for its half year result up $42m on the same period last year Motor finance net operating income was up $29m (96) year-on-year to $33m

The growth was mainly from the motor dealer book via car dealerships brokers and partnerships such as Kia Finance and JaguarLand Rover Financial Services

Heartland says investment in digital enhancements such as a self-service online vehicle loan application helped underpin strong performance of the motor book which resulted in a 22 increase in new business origination compared with the same period last year

The holding structure of its motor vehicle finance business is also under review ldquoto provide access to flexible

and efficient capitalrdquo

ldquoNo conclusions have yet been reached however work is underway to set the foundations which would allow Heartland to separate the business to be a Group subsidiary should it choose to do sordquo the company says

Alongside motor finance the company also has New Zealand banking financial technology and Australia (primarily comprising reverse mortgages) as key business areas

Over the last six-month period various new digital platforms were developed including an online quoting tool for business intermediaries online calculator for Kia Finance integrated biometrics for motor dealers and a broker portal for Australian reverse mortgage broker partners ldquoThe self-serve online application for Heartland Bankrsquos motor product allows New Zealanders to apply for a vehicle loan online at any time and receive a decision in minutes Development of a similar solution for dealers is currently underwayrdquo it says

During FY2020 Heartland took a

COVID-19 economic overlay of $96m to provide a buffer against any future losses Despite ldquopositive indicators and a general improvement in the economic forecast there remains uncertainty in relation to the impact of the pandemic on the overall credit quality of Heartlandrsquos bookrdquo the company says

While ldquoforecasts about future economic conditions have improved all forecasts make assumptions around important matters such as when New Zealandrsquos border will re-open the nature and extent of any further lockdowns when and how effective a vaccination programme may be and how key markets (such as the used car and primary produce markets) may respondrdquo

ldquoUntil such time as there is more certainty that downside scenarios may not adversely affect Heartlandrsquos portfolios Heartland has decided to retain its COVID-19 overlayrdquo

digital channels

HEARTLAND CONSIDERING SPLITTING OFF VEHICLE FINANCE DIVISION

AA ADDS ODOMETER PARTNERS

AA Motoring has signed up two new odometer verification partners Bordercheck and

Jacanna

The signings follow AArsquos announcement last December that it was ending its exclusive odometer verification partnership on Japanese vehicle imports with JEVIC so it could also work with other industry partners AA Motoring Services general manager Jonathan Sergel says the addition of the service providers alongside JEVIC brings dealers choice

ldquoBy offering a further two optionshellipdealers now have significant choice for this processhelliprdquo

AA Motoring is also preparing to launch its AA Preferred Dealer Network next month A cornerstone of that network is the requirement for dealers to have AA Odometer Verified window stickers on their freshly imported vehicles says Sergel

ldquo(The two new) partnerships will mean more quality dealers will be able to potentially join usrdquo

Dealers wanting to join the network also need to sell AA Appraised Used Cars (a minimum of 80 of vehicles available through the dealership must be AA Appraised)

They also need to have a tidy

dealership and a customer-first mentality says Sergel

In an arguably controversial move freshly imported vehicles will need to have completed AA Entry Compliance

AA Preferred dealers will have AA Motoring branding on their signage and digital channels

JONATHAN SERGEL

5MARCH 2021 New Zealand

Importing cars Made easy

nichibojapancomwwwautosureconz

ADTORQUEEDGE

DELIVERING YOUR MARKETING SOLUTIONS

6 MARCH 2021New Zealand

AutoTalk Magazine and autotalkconzare published by Auto Media Group Limited

8152 Quay Street PO Box 10 50 10 Auckland City NZ 1030Ph 09 309 2444

Auto Media Group Limited makes everyendeavour to ensure information containedin this publication is accurate however we are not liable for any losses or issues resulting from its use

Annual subscription (printed amp digital) $114 + gst ($13110)

Printed by Alpine Printers

autotalkconz

autotalkcomau

transporttalkconz

futuretruckingcomau

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evtalkcomau

MANAGING EDITOR

Richard Edwards 021 556 655 richardautomediagroupconz

SENIOR JOURNALIST

Michael Stock 021 240 2402michaelautomediagroupconz

BUSINESS MANAGER

Dale Stevenson 021 446 214 daleautomediagroupconz

GROUP GENERAL MANAGER

Deborah Baxter 027 530 5016 deborahautomediagroupconz

PUBLISHER CHAIR

Vern Whitehead021 831 153 vernautomediagroupconz

INDUSTRYSUPPORTER

The parent company of 2Cheap Cars and its NZ Motor Finance division announced last month a new

name new leadership and listed on the NZX

2CC Holdings was renamed NZ Motor Finance late last year with new directors Karl Smith as chairman Charles Bolt Michele Kernahan and Tracy Rowsell appointed joining founders Eugene Williams and David Sena

NZAI says its long-term strategy is to leverage its retail business to build a diversified automotive services group with aspirations to rival the countryrsquos other main used car automotive group Turners

The plans are not the first time 2Cheap has attempted to list with previous discussion of an attempt in 2015

David Page who has a history in vehicle and equipment finance has been appointed chief executive

Smith a professional independent director who brings over 40 years of extensive corporate executive and governance experience was appointed as Board Chair in September last year His current directorships include ndash VetNZ Limited Halls Group Limited (Chair) Hamilton Jet and Forthill Property Limited (Chair) Smith recently came off the Ports of Auckland Board and has strong shipping and logistics expertise

The company says 2 Cheap Cars is responsible for approximately 8 of all used car imports into New Zealand generating sufficient earnings to grow its vehicle finance company in line with NZAIrsquos long-term plans for growth

The listing itself was long mooted by Williams but the company had struggled to get there It went off in relatively muted fashion with minimal trading at the $130 listing price At the time of writing the stock is sitting at $129

It has subsequently reported earnings guidance for the year to the end of March 2021 predicting net profit after tax (NPAT) excluding listing costs to be in the range of between $33m to $37m

AutoTalk managing editor Richard Edwards sat down - over Zoom during lockdown - with Smith and Page to discuss the news 2Cheaps past and plans for the future

Richard Edwards So it has been quite a week for NZAI Can you tell me how you think the listing went

Karl Smith This is whats called a direct listing on the NZX so its not

2CHEAP PARENT RENAMES LISTS ON NZX

to page 8

DAVID SENAEXECUTIVE DIRECTOR amp

CO-FOUNDER

EUGENE WILLIAMS EXECUTIVE DIRECTOR amp

CO-FOUNDER

7MARCH 2021 New Zealand

to page 8

an IPO Its not raising any capital but what its doing is its a smoother way for businesses emerging businesses like our own to get profile to get our story out there to really get a good understanding

We achieved it after a hell of a lot of grunt a lot of effort and yeah were pleased to have made that first too but the hard work is now in front of us

Richard Edwards So what was the road to get here How long has this been in the works

Karl Smith Its been on the go for a while but probably more intensively since about the middle of 2020

Richard Edwards And David when did you join the project

David Page I joined in December last year so Ive only been on board for a few months But Ive been having ongoing conversations with the team at 2Cheap for over a year now I initially met Eugene through a connection through ASB and had ongoing conversations about maybe potentially coming on board in some shape or form

Richard Edwards And what do you think you bring to the car industry Youve got a banking background How much of that is transferable

David Page A considerable amount is transferable but I also have a background and family history in and around the motor trade which you might not be familiar with My father my grandfather spent their entire lives working in and around the motor trade

Having left university I got into the automotive finance side firstly with AGC Finance then Marac Finance and ultimately set up ASB Asset Finance One of the key attributes in my career was around working for ASB and running their branch network We had 120 branches spaced throughout the country 1300 employees So the skills around that sort of large operational management I think are quite transferable

If you couple in sort of the finance

opportunity that sits in front of our NZAI business through our New Zealand motor finance team thats quite considerable

Richard Edwards Karl what kind of work was required to bring 2Cheap up to a standard where it could be listed The idea is not new but from the outside it appears issues have got in the way of plans in the past

Karl Smith They had some trip ups when they were going pretty fast - fast and furious I mean this place has been going for 10 years So theyve grown a business from nothing to quite a substantial number today And so I think following the trip-ups - the Commerce Commission breaches employment payment issues and so forth - they have stepped back and surrounded themselves with some decent advisers

Richard Edwards So who is in control of the company now It is Eugene and David or the new team

Karl Smith I think first and foremost as the chairman of the board I lead that board I interface with our stakeholders our investors In reality Eugene and David can now stick to their knitting

In terms of Eugene his marketing capabilities and in David Senas case the procurement pathway through Japan and to New Zealand They report to David Page as the CEO

Thats a big step for founders you dont just hand over the reins Theyve actually realised that if they really want to capitalise and we grow the business they need to surround themselves with good advisors and good rigour and governance And I think thats a fantastic recognition

Richard Edwards David on a day to day basis how often are you seeing Eugene and David

David Page Well before the lockdown in person every day So working really closely together Theyve got a lot of skills and expertise as Karls touched on Eugene is very much running the sales and marketing side independently as Karl says and David very much the procurement side So they are very much key in the business and want to retain their roles within that business and looking at those areas of expertise

My focus has been up until now getting everything lined up for the listing Im now moving my focus more into some

from page 7

NZAI CHAIR KARL SMITH AND CEO DAVID PAGE AT THE COMPANYrsquoS MT WELLINGTON HEADQUARTERS

8 MARCH 2021New Zealand

DEALERTALK

of the operational things we can do to gain efficiencies and continue to leverage the value of our wider supply chain

Richard Edwards It seems to me as an outsider that 2Cheap has had a lot of great components and ideas but they were at times not quite working together perfectly

David Page Yeah I think thats right But I also think its a challenging industry Theres a lot of component parts to it as youve touched on So making those work in unison through things like COVID and other challenges weve had I think thats the opportunity for us to get better

Richard Edwards Now and one of the releases around the listing there was discussion that you guys want to be I guess be the next Turners I mean what does that mean What is the future for New Zealand Automotive Investments in 2CheapCars Will we see you guys buying into other dealerships Will we potentially see entering the new vehicle industry

Karl Smith Well I dont think we used the term as us being the new Turners Weve got a point of difference that were trying to achieve on our own basis Weve got opportunities to grow our finance company theres no question about that Thats primarily a big opportunity that we have not been able to capitalise upon

We always use the term Well never say never to growth by acquisition But for us I think weve got some ideas which well keep to ourselves about wanting to grow our penetration in various categories in New Zealand

We wont be going into the new car market Thats for sure Thats not our game at all

Richard Edwards So the key is more around growing the 2 Cheap business rather than necessarily expanding

outside of that space

Karl Smith Yeah I think thats absolutely right Its a very fragmented dealership world in New Zealand for secondhand car dealers I think our strength is that we are into it Were in control of dealerships and were in connection with what are the requirements of the vehicles that are required for New Zealand And clearly the Governments laid out a pathway for lower emissions We think were in a really good position to be able to capitalise upon that

Richard Edwards You see the new Clean Car Standard as an opportunity rather than a challenge

Karl Smith Huge opportunity Theres no question I think were already bringing in reasonable numbers of EVs and hybrids

David Page I think thats another opportunity for the whole market really because certainly the industry probably listening to this call will understand that Theres a lot of consumers out there that perhaps dont understand the ins and outs of owning an HEV or an EV So theres a piece of work to be done there And I think then well see different levels of adoption over time which were well-positioned to be involved with

Richard Edwards Youve mentioned a couple of times Now you want to make the most of your New Zealand Motor Finance operation Does that mean we could see your partnership with Finance now end

David Page From my perspective its not about that coming to an end I think over time its natural that well write more and more finance through New Zealand Motor Finance But certainly our relationship with Finance Now is a key relationship that were looking to enhance Ive had good conversations with them around that

So its not about that coming to an end Its about us working with them and working with New Zealand Motor Finance

They offer slightly different solutions for customers at the moment They serve slightly different parts of the market Theres always going to be an opportunity for them to work alongside each other

Richard Edwards Could New Zealand Motor Finance go to market and offer finance through other channels

David Page Its something thats possible but its not something were looking at right at the moment The finance business is set up independently As Karl said over the horizon theres lots of opportunities in front of us

Richard Edwards Recent years have seen a lot of vertical integration within the import supply chain When you listed was there any thought that it could expose you to being acquired by one of the larger operators

Karl Smith Whenever you become a listed company and if youve got enough spread of shares someone might see a really good opportunity Thats definitely a possibility Bear in mind that the two foundersshareholders are also always going to have a reasonably significant stake in this business

If by chance someone did come over the horizon with a large chequebook they would only do that if they saw a significant strategic advantage Its the same old story Richard Never say never

Richard Edwards 2CheapCars has and I say this in a very positive way an image of being a scrappy street fighter a break the conventions approach to the vehicle market Can that continue as a listed company with a new structure

Karl Smith I think thats why Eugene Williams and David Sena are staying on and are going to be contributing We are going to put them into the helicopter more now rather than be down in the depths of the business because theyve got some over the horizon thinking that we want to capitalise upon

David Page I suppose Id frame it in a slightly different way Ive been involved in challenger brand businesses before And I think that sort of entrepreneurial challenge sort of mentality exists within the company And I think its about how we channel that through the culture to ensure that we keep that

from page 7

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

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TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 2: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

2 MARCH 2021New Zealand

EDITORIALTALK

RICHARD EDWARDSMANAGING EDITOR

H opefully by the time you read this Auckland is out of the latest round of Level 3 lockdown restrictions The choices

of a small few mean damaging restrictions for so many - including the dealer community Though to be fair you all seem to be getting pretty good at operating under the difficult circumstances The solid vehicle registration statistics certainly show that

For us here at Auto Media Group the lockdown mean pushing our electric vehicle conference The EVent back by a few weeks Have no fear we will make it bigger and better We also have not forgotten our COVID-hit AutoTalk Live event and will have more on that soon

SAFETY FIRST

Last week I travelled to Wellington to work with Waka Kotahi NZ Transport Agency on a webinar discussing the various vehicle safety rating systems and how they relate to the vehicle retail industry

My read It was great to see so many dealers interested and that there is still work to be done as to how the systems can be best understood and communicated I am working on it

My recommendation is however that the trade does not ignore ratings or the safety debate as a whole As has been discussed in recent months Waka Kotahi are looking at other ways of influencing the safety of what enters the fleet And that could mean new restrictions Understanding what you can source and sell that rates well is going to be key to getting ahead of the situation

Speaking of ratings in the last week we have seen the issue of new vehicle ratings pop up with the awarding of a zero-star rating to the new Mitsubishi Express a van that carries a five-star Vehicle Safety Risk Rating when sold as

a used Renault Traffic or a three-star EuroNCAP under the same badge

ANCAP rarely buys and crashes vans and is aligned with Euro NCAP to allow crash data to transfer So arguably they spent the estimated $500k it takes to crash a vehicle to make an example and point of the Mitsubishi

Should the van be safer Yes Should Mitsubishi have been made an example of I am not so sure Perhaps there needs to be a broader discussion on van safety including such things as the major brand vans with five-star ratings sold with load barriers as an optional extra Or the popular van with a centre front lap-belt

BARRY JOINS AUTOTALK

I am very pleased to announce that AutoTalk magazine from the April issue has a new editor I am not going anywhere I will remain managing editor but need to free up a little time for the array of new media we will bring you in 2021

Robert Barry well known to many in the trade will take over the day-to-day operations of NZs best automotive trade magazine Robert has been with us on and off for a number of years and currently edits our Australian edition

He will continue to do so with a merged editorial team of myself Robert and veteran journalist Mike Stock covering both countries

This level of experience can only mean great things for the publication

Thanks

Richard EdwardsMANAGING EDITOR

HELLO LOCKDOWN MY OLD FRIEND YOUVE COME TO MESS WITH ME AGAIN

3MARCH 2021 New Zealand

Supply chain disruptions and MPI inspections at the border are having a big impact on used

vehicle importers who are having to wait up to two months for stock to arrive from Japan

Autohub chief executive Frank Willett says the situation is ldquounfortunaterdquo however he is hoping things return to normal in the next few months ldquofingers crossedrdquo

Willett says there is already a four-to-six-week delay in Japan for shipping and imports then face delays of up to a week at local ports and then another ldquoseveral weeksrdquo for vehicles to go through compliance workshops

ldquoThere are the normal number of RoRo vessels arriving from Japan at present however they are facing delays upon arrival due to often arriving too close to each other MPI onshore verification taking quite a bit of time COVID procedural measures and possibly Americarsquos Cup shipping lane closures from time to time

ldquoFurther compounding issues for the used import trade are delays in getting stock from Japan to NZ due to shipping lines clearing the backlog of new vehicle orders to Australia and NZ

ldquoUnfortunately all issues appear to be creating a perfect storm by the time cars arrive at compliance as they are doing so with little forward notice and given the volumes currently often bottlenecks and backlogs occur there

alsordquo Willett says

VINZ chief executive Sean Stevens says from the vehicle inspection perspective delays are evident in terms of flow

ldquoI think the main delay at compliance shops is partly due to ESC and partly due to availability

ldquoWhat is entering the country is newer but with higher kms and requires more repairs This combined with an increase in focus from the regulator means that the overall failure rate at entry has increased

ldquoThis in turn puts pressure on repairers and certifiers to turn vehicles around in a timely manner causing backlogsrdquo Stevens says

Meanwhile border staff have been subject to more rigorous COVID risk management However Ports of Auckland spokesperson Matt Ball says MPI inspections are having the biggest impact there

One recent RoRo vessel was in port for nine days as its whole cargo of around 1800 vehicles was inspected By comparison this would usually take one day to unload Ball says

COVID-19 has impacted MPI inspection of vehicle imports with seven MPI officers returning to New Zealand from Japan in March last year

All verification inspections of arriving used vehicles now take place at Ports of Auckland

MPI says it has introduced a range of measures to further mitigate biosecurity risk which includes

bull Vessel discharge plans that ensure all parties involved are working together to manage biosecurity risk

bull Restricting the number of vehicles and the manner in which they can be discharged at any one time from a vehicle carrier

bull Mobilising officers across Auckland to support the variable workloads

bull Restricting initial vehicle discharge to one port (Auckland) which has the best infrastructure to manage biosecurity risk

ldquoWe have made it clear to industry that compliance with New Zealandrsquos biosecurity requirements helps avoid delays at the borderrdquo MPI says

USED VEHICLE INDUSTRY FACING MONTHS OF DELAYS

SEAN STEVENS

FRANK WILLETT

4 MARCH 2021New Zealand

Fast Flexible IndependentDiscover what Avanti Finance can do for your dealership

avantifinanceconz | 0800 286 020

Heartland Bank has announced it is reviewing its vehicle finance division which is commonly

known under the historic MARAC brand

The confirmation came within its half-year profit announcement in which it posted a net profit after tax of $441 million for its half year result up $42m on the same period last year Motor finance net operating income was up $29m (96) year-on-year to $33m

The growth was mainly from the motor dealer book via car dealerships brokers and partnerships such as Kia Finance and JaguarLand Rover Financial Services

Heartland says investment in digital enhancements such as a self-service online vehicle loan application helped underpin strong performance of the motor book which resulted in a 22 increase in new business origination compared with the same period last year

The holding structure of its motor vehicle finance business is also under review ldquoto provide access to flexible

and efficient capitalrdquo

ldquoNo conclusions have yet been reached however work is underway to set the foundations which would allow Heartland to separate the business to be a Group subsidiary should it choose to do sordquo the company says

Alongside motor finance the company also has New Zealand banking financial technology and Australia (primarily comprising reverse mortgages) as key business areas

Over the last six-month period various new digital platforms were developed including an online quoting tool for business intermediaries online calculator for Kia Finance integrated biometrics for motor dealers and a broker portal for Australian reverse mortgage broker partners ldquoThe self-serve online application for Heartland Bankrsquos motor product allows New Zealanders to apply for a vehicle loan online at any time and receive a decision in minutes Development of a similar solution for dealers is currently underwayrdquo it says

During FY2020 Heartland took a

COVID-19 economic overlay of $96m to provide a buffer against any future losses Despite ldquopositive indicators and a general improvement in the economic forecast there remains uncertainty in relation to the impact of the pandemic on the overall credit quality of Heartlandrsquos bookrdquo the company says

While ldquoforecasts about future economic conditions have improved all forecasts make assumptions around important matters such as when New Zealandrsquos border will re-open the nature and extent of any further lockdowns when and how effective a vaccination programme may be and how key markets (such as the used car and primary produce markets) may respondrdquo

ldquoUntil such time as there is more certainty that downside scenarios may not adversely affect Heartlandrsquos portfolios Heartland has decided to retain its COVID-19 overlayrdquo

digital channels

HEARTLAND CONSIDERING SPLITTING OFF VEHICLE FINANCE DIVISION

AA ADDS ODOMETER PARTNERS

AA Motoring has signed up two new odometer verification partners Bordercheck and

Jacanna

The signings follow AArsquos announcement last December that it was ending its exclusive odometer verification partnership on Japanese vehicle imports with JEVIC so it could also work with other industry partners AA Motoring Services general manager Jonathan Sergel says the addition of the service providers alongside JEVIC brings dealers choice

ldquoBy offering a further two optionshellipdealers now have significant choice for this processhelliprdquo

AA Motoring is also preparing to launch its AA Preferred Dealer Network next month A cornerstone of that network is the requirement for dealers to have AA Odometer Verified window stickers on their freshly imported vehicles says Sergel

ldquo(The two new) partnerships will mean more quality dealers will be able to potentially join usrdquo

Dealers wanting to join the network also need to sell AA Appraised Used Cars (a minimum of 80 of vehicles available through the dealership must be AA Appraised)

They also need to have a tidy

dealership and a customer-first mentality says Sergel

In an arguably controversial move freshly imported vehicles will need to have completed AA Entry Compliance

AA Preferred dealers will have AA Motoring branding on their signage and digital channels

JONATHAN SERGEL

5MARCH 2021 New Zealand

Importing cars Made easy

nichibojapancomwwwautosureconz

ADTORQUEEDGE

DELIVERING YOUR MARKETING SOLUTIONS

6 MARCH 2021New Zealand

AutoTalk Magazine and autotalkconzare published by Auto Media Group Limited

8152 Quay Street PO Box 10 50 10 Auckland City NZ 1030Ph 09 309 2444

Auto Media Group Limited makes everyendeavour to ensure information containedin this publication is accurate however we are not liable for any losses or issues resulting from its use

Annual subscription (printed amp digital) $114 + gst ($13110)

Printed by Alpine Printers

autotalkconz

autotalkcomau

transporttalkconz

futuretruckingcomau

evsampbeyondconz

evtalkcomau

MANAGING EDITOR

Richard Edwards 021 556 655 richardautomediagroupconz

SENIOR JOURNALIST

Michael Stock 021 240 2402michaelautomediagroupconz

BUSINESS MANAGER

Dale Stevenson 021 446 214 daleautomediagroupconz

GROUP GENERAL MANAGER

Deborah Baxter 027 530 5016 deborahautomediagroupconz

PUBLISHER CHAIR

Vern Whitehead021 831 153 vernautomediagroupconz

INDUSTRYSUPPORTER

The parent company of 2Cheap Cars and its NZ Motor Finance division announced last month a new

name new leadership and listed on the NZX

2CC Holdings was renamed NZ Motor Finance late last year with new directors Karl Smith as chairman Charles Bolt Michele Kernahan and Tracy Rowsell appointed joining founders Eugene Williams and David Sena

NZAI says its long-term strategy is to leverage its retail business to build a diversified automotive services group with aspirations to rival the countryrsquos other main used car automotive group Turners

The plans are not the first time 2Cheap has attempted to list with previous discussion of an attempt in 2015

David Page who has a history in vehicle and equipment finance has been appointed chief executive

Smith a professional independent director who brings over 40 years of extensive corporate executive and governance experience was appointed as Board Chair in September last year His current directorships include ndash VetNZ Limited Halls Group Limited (Chair) Hamilton Jet and Forthill Property Limited (Chair) Smith recently came off the Ports of Auckland Board and has strong shipping and logistics expertise

The company says 2 Cheap Cars is responsible for approximately 8 of all used car imports into New Zealand generating sufficient earnings to grow its vehicle finance company in line with NZAIrsquos long-term plans for growth

The listing itself was long mooted by Williams but the company had struggled to get there It went off in relatively muted fashion with minimal trading at the $130 listing price At the time of writing the stock is sitting at $129

It has subsequently reported earnings guidance for the year to the end of March 2021 predicting net profit after tax (NPAT) excluding listing costs to be in the range of between $33m to $37m

AutoTalk managing editor Richard Edwards sat down - over Zoom during lockdown - with Smith and Page to discuss the news 2Cheaps past and plans for the future

Richard Edwards So it has been quite a week for NZAI Can you tell me how you think the listing went

Karl Smith This is whats called a direct listing on the NZX so its not

2CHEAP PARENT RENAMES LISTS ON NZX

to page 8

DAVID SENAEXECUTIVE DIRECTOR amp

CO-FOUNDER

EUGENE WILLIAMS EXECUTIVE DIRECTOR amp

CO-FOUNDER

7MARCH 2021 New Zealand

to page 8

an IPO Its not raising any capital but what its doing is its a smoother way for businesses emerging businesses like our own to get profile to get our story out there to really get a good understanding

We achieved it after a hell of a lot of grunt a lot of effort and yeah were pleased to have made that first too but the hard work is now in front of us

Richard Edwards So what was the road to get here How long has this been in the works

Karl Smith Its been on the go for a while but probably more intensively since about the middle of 2020

Richard Edwards And David when did you join the project

David Page I joined in December last year so Ive only been on board for a few months But Ive been having ongoing conversations with the team at 2Cheap for over a year now I initially met Eugene through a connection through ASB and had ongoing conversations about maybe potentially coming on board in some shape or form

Richard Edwards And what do you think you bring to the car industry Youve got a banking background How much of that is transferable

David Page A considerable amount is transferable but I also have a background and family history in and around the motor trade which you might not be familiar with My father my grandfather spent their entire lives working in and around the motor trade

Having left university I got into the automotive finance side firstly with AGC Finance then Marac Finance and ultimately set up ASB Asset Finance One of the key attributes in my career was around working for ASB and running their branch network We had 120 branches spaced throughout the country 1300 employees So the skills around that sort of large operational management I think are quite transferable

If you couple in sort of the finance

opportunity that sits in front of our NZAI business through our New Zealand motor finance team thats quite considerable

Richard Edwards Karl what kind of work was required to bring 2Cheap up to a standard where it could be listed The idea is not new but from the outside it appears issues have got in the way of plans in the past

Karl Smith They had some trip ups when they were going pretty fast - fast and furious I mean this place has been going for 10 years So theyve grown a business from nothing to quite a substantial number today And so I think following the trip-ups - the Commerce Commission breaches employment payment issues and so forth - they have stepped back and surrounded themselves with some decent advisers

Richard Edwards So who is in control of the company now It is Eugene and David or the new team

Karl Smith I think first and foremost as the chairman of the board I lead that board I interface with our stakeholders our investors In reality Eugene and David can now stick to their knitting

In terms of Eugene his marketing capabilities and in David Senas case the procurement pathway through Japan and to New Zealand They report to David Page as the CEO

Thats a big step for founders you dont just hand over the reins Theyve actually realised that if they really want to capitalise and we grow the business they need to surround themselves with good advisors and good rigour and governance And I think thats a fantastic recognition

Richard Edwards David on a day to day basis how often are you seeing Eugene and David

David Page Well before the lockdown in person every day So working really closely together Theyve got a lot of skills and expertise as Karls touched on Eugene is very much running the sales and marketing side independently as Karl says and David very much the procurement side So they are very much key in the business and want to retain their roles within that business and looking at those areas of expertise

My focus has been up until now getting everything lined up for the listing Im now moving my focus more into some

from page 7

NZAI CHAIR KARL SMITH AND CEO DAVID PAGE AT THE COMPANYrsquoS MT WELLINGTON HEADQUARTERS

8 MARCH 2021New Zealand

DEALERTALK

of the operational things we can do to gain efficiencies and continue to leverage the value of our wider supply chain

Richard Edwards It seems to me as an outsider that 2Cheap has had a lot of great components and ideas but they were at times not quite working together perfectly

David Page Yeah I think thats right But I also think its a challenging industry Theres a lot of component parts to it as youve touched on So making those work in unison through things like COVID and other challenges weve had I think thats the opportunity for us to get better

Richard Edwards Now and one of the releases around the listing there was discussion that you guys want to be I guess be the next Turners I mean what does that mean What is the future for New Zealand Automotive Investments in 2CheapCars Will we see you guys buying into other dealerships Will we potentially see entering the new vehicle industry

Karl Smith Well I dont think we used the term as us being the new Turners Weve got a point of difference that were trying to achieve on our own basis Weve got opportunities to grow our finance company theres no question about that Thats primarily a big opportunity that we have not been able to capitalise upon

We always use the term Well never say never to growth by acquisition But for us I think weve got some ideas which well keep to ourselves about wanting to grow our penetration in various categories in New Zealand

We wont be going into the new car market Thats for sure Thats not our game at all

Richard Edwards So the key is more around growing the 2 Cheap business rather than necessarily expanding

outside of that space

Karl Smith Yeah I think thats absolutely right Its a very fragmented dealership world in New Zealand for secondhand car dealers I think our strength is that we are into it Were in control of dealerships and were in connection with what are the requirements of the vehicles that are required for New Zealand And clearly the Governments laid out a pathway for lower emissions We think were in a really good position to be able to capitalise upon that

Richard Edwards You see the new Clean Car Standard as an opportunity rather than a challenge

Karl Smith Huge opportunity Theres no question I think were already bringing in reasonable numbers of EVs and hybrids

David Page I think thats another opportunity for the whole market really because certainly the industry probably listening to this call will understand that Theres a lot of consumers out there that perhaps dont understand the ins and outs of owning an HEV or an EV So theres a piece of work to be done there And I think then well see different levels of adoption over time which were well-positioned to be involved with

Richard Edwards Youve mentioned a couple of times Now you want to make the most of your New Zealand Motor Finance operation Does that mean we could see your partnership with Finance now end

David Page From my perspective its not about that coming to an end I think over time its natural that well write more and more finance through New Zealand Motor Finance But certainly our relationship with Finance Now is a key relationship that were looking to enhance Ive had good conversations with them around that

So its not about that coming to an end Its about us working with them and working with New Zealand Motor Finance

They offer slightly different solutions for customers at the moment They serve slightly different parts of the market Theres always going to be an opportunity for them to work alongside each other

Richard Edwards Could New Zealand Motor Finance go to market and offer finance through other channels

David Page Its something thats possible but its not something were looking at right at the moment The finance business is set up independently As Karl said over the horizon theres lots of opportunities in front of us

Richard Edwards Recent years have seen a lot of vertical integration within the import supply chain When you listed was there any thought that it could expose you to being acquired by one of the larger operators

Karl Smith Whenever you become a listed company and if youve got enough spread of shares someone might see a really good opportunity Thats definitely a possibility Bear in mind that the two foundersshareholders are also always going to have a reasonably significant stake in this business

If by chance someone did come over the horizon with a large chequebook they would only do that if they saw a significant strategic advantage Its the same old story Richard Never say never

Richard Edwards 2CheapCars has and I say this in a very positive way an image of being a scrappy street fighter a break the conventions approach to the vehicle market Can that continue as a listed company with a new structure

Karl Smith I think thats why Eugene Williams and David Sena are staying on and are going to be contributing We are going to put them into the helicopter more now rather than be down in the depths of the business because theyve got some over the horizon thinking that we want to capitalise upon

David Page I suppose Id frame it in a slightly different way Ive been involved in challenger brand businesses before And I think that sort of entrepreneurial challenge sort of mentality exists within the company And I think its about how we channel that through the culture to ensure that we keep that

from page 7

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

NZrsquos leader in automotive software solutions

TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

PROVIDENT INSURANCE0800 676 864 | infoprovidentinsuranceconzContact Steve Owens Chief Executive OfficerHelping dealers ldquoMake Profits Growrdquo Specialist FampI training support and products to retail motor vehicle traders

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 3: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

3MARCH 2021 New Zealand

Supply chain disruptions and MPI inspections at the border are having a big impact on used

vehicle importers who are having to wait up to two months for stock to arrive from Japan

Autohub chief executive Frank Willett says the situation is ldquounfortunaterdquo however he is hoping things return to normal in the next few months ldquofingers crossedrdquo

Willett says there is already a four-to-six-week delay in Japan for shipping and imports then face delays of up to a week at local ports and then another ldquoseveral weeksrdquo for vehicles to go through compliance workshops

ldquoThere are the normal number of RoRo vessels arriving from Japan at present however they are facing delays upon arrival due to often arriving too close to each other MPI onshore verification taking quite a bit of time COVID procedural measures and possibly Americarsquos Cup shipping lane closures from time to time

ldquoFurther compounding issues for the used import trade are delays in getting stock from Japan to NZ due to shipping lines clearing the backlog of new vehicle orders to Australia and NZ

ldquoUnfortunately all issues appear to be creating a perfect storm by the time cars arrive at compliance as they are doing so with little forward notice and given the volumes currently often bottlenecks and backlogs occur there

alsordquo Willett says

VINZ chief executive Sean Stevens says from the vehicle inspection perspective delays are evident in terms of flow

ldquoI think the main delay at compliance shops is partly due to ESC and partly due to availability

ldquoWhat is entering the country is newer but with higher kms and requires more repairs This combined with an increase in focus from the regulator means that the overall failure rate at entry has increased

ldquoThis in turn puts pressure on repairers and certifiers to turn vehicles around in a timely manner causing backlogsrdquo Stevens says

Meanwhile border staff have been subject to more rigorous COVID risk management However Ports of Auckland spokesperson Matt Ball says MPI inspections are having the biggest impact there

One recent RoRo vessel was in port for nine days as its whole cargo of around 1800 vehicles was inspected By comparison this would usually take one day to unload Ball says

COVID-19 has impacted MPI inspection of vehicle imports with seven MPI officers returning to New Zealand from Japan in March last year

All verification inspections of arriving used vehicles now take place at Ports of Auckland

MPI says it has introduced a range of measures to further mitigate biosecurity risk which includes

bull Vessel discharge plans that ensure all parties involved are working together to manage biosecurity risk

bull Restricting the number of vehicles and the manner in which they can be discharged at any one time from a vehicle carrier

bull Mobilising officers across Auckland to support the variable workloads

bull Restricting initial vehicle discharge to one port (Auckland) which has the best infrastructure to manage biosecurity risk

ldquoWe have made it clear to industry that compliance with New Zealandrsquos biosecurity requirements helps avoid delays at the borderrdquo MPI says

USED VEHICLE INDUSTRY FACING MONTHS OF DELAYS

SEAN STEVENS

FRANK WILLETT

4 MARCH 2021New Zealand

Fast Flexible IndependentDiscover what Avanti Finance can do for your dealership

avantifinanceconz | 0800 286 020

Heartland Bank has announced it is reviewing its vehicle finance division which is commonly

known under the historic MARAC brand

The confirmation came within its half-year profit announcement in which it posted a net profit after tax of $441 million for its half year result up $42m on the same period last year Motor finance net operating income was up $29m (96) year-on-year to $33m

The growth was mainly from the motor dealer book via car dealerships brokers and partnerships such as Kia Finance and JaguarLand Rover Financial Services

Heartland says investment in digital enhancements such as a self-service online vehicle loan application helped underpin strong performance of the motor book which resulted in a 22 increase in new business origination compared with the same period last year

The holding structure of its motor vehicle finance business is also under review ldquoto provide access to flexible

and efficient capitalrdquo

ldquoNo conclusions have yet been reached however work is underway to set the foundations which would allow Heartland to separate the business to be a Group subsidiary should it choose to do sordquo the company says

Alongside motor finance the company also has New Zealand banking financial technology and Australia (primarily comprising reverse mortgages) as key business areas

Over the last six-month period various new digital platforms were developed including an online quoting tool for business intermediaries online calculator for Kia Finance integrated biometrics for motor dealers and a broker portal for Australian reverse mortgage broker partners ldquoThe self-serve online application for Heartland Bankrsquos motor product allows New Zealanders to apply for a vehicle loan online at any time and receive a decision in minutes Development of a similar solution for dealers is currently underwayrdquo it says

During FY2020 Heartland took a

COVID-19 economic overlay of $96m to provide a buffer against any future losses Despite ldquopositive indicators and a general improvement in the economic forecast there remains uncertainty in relation to the impact of the pandemic on the overall credit quality of Heartlandrsquos bookrdquo the company says

While ldquoforecasts about future economic conditions have improved all forecasts make assumptions around important matters such as when New Zealandrsquos border will re-open the nature and extent of any further lockdowns when and how effective a vaccination programme may be and how key markets (such as the used car and primary produce markets) may respondrdquo

ldquoUntil such time as there is more certainty that downside scenarios may not adversely affect Heartlandrsquos portfolios Heartland has decided to retain its COVID-19 overlayrdquo

digital channels

HEARTLAND CONSIDERING SPLITTING OFF VEHICLE FINANCE DIVISION

AA ADDS ODOMETER PARTNERS

AA Motoring has signed up two new odometer verification partners Bordercheck and

Jacanna

The signings follow AArsquos announcement last December that it was ending its exclusive odometer verification partnership on Japanese vehicle imports with JEVIC so it could also work with other industry partners AA Motoring Services general manager Jonathan Sergel says the addition of the service providers alongside JEVIC brings dealers choice

ldquoBy offering a further two optionshellipdealers now have significant choice for this processhelliprdquo

AA Motoring is also preparing to launch its AA Preferred Dealer Network next month A cornerstone of that network is the requirement for dealers to have AA Odometer Verified window stickers on their freshly imported vehicles says Sergel

ldquo(The two new) partnerships will mean more quality dealers will be able to potentially join usrdquo

Dealers wanting to join the network also need to sell AA Appraised Used Cars (a minimum of 80 of vehicles available through the dealership must be AA Appraised)

They also need to have a tidy

dealership and a customer-first mentality says Sergel

In an arguably controversial move freshly imported vehicles will need to have completed AA Entry Compliance

AA Preferred dealers will have AA Motoring branding on their signage and digital channels

JONATHAN SERGEL

5MARCH 2021 New Zealand

Importing cars Made easy

nichibojapancomwwwautosureconz

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DELIVERING YOUR MARKETING SOLUTIONS

6 MARCH 2021New Zealand

AutoTalk Magazine and autotalkconzare published by Auto Media Group Limited

8152 Quay Street PO Box 10 50 10 Auckland City NZ 1030Ph 09 309 2444

Auto Media Group Limited makes everyendeavour to ensure information containedin this publication is accurate however we are not liable for any losses or issues resulting from its use

Annual subscription (printed amp digital) $114 + gst ($13110)

Printed by Alpine Printers

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MANAGING EDITOR

Richard Edwards 021 556 655 richardautomediagroupconz

SENIOR JOURNALIST

Michael Stock 021 240 2402michaelautomediagroupconz

BUSINESS MANAGER

Dale Stevenson 021 446 214 daleautomediagroupconz

GROUP GENERAL MANAGER

Deborah Baxter 027 530 5016 deborahautomediagroupconz

PUBLISHER CHAIR

Vern Whitehead021 831 153 vernautomediagroupconz

INDUSTRYSUPPORTER

The parent company of 2Cheap Cars and its NZ Motor Finance division announced last month a new

name new leadership and listed on the NZX

2CC Holdings was renamed NZ Motor Finance late last year with new directors Karl Smith as chairman Charles Bolt Michele Kernahan and Tracy Rowsell appointed joining founders Eugene Williams and David Sena

NZAI says its long-term strategy is to leverage its retail business to build a diversified automotive services group with aspirations to rival the countryrsquos other main used car automotive group Turners

The plans are not the first time 2Cheap has attempted to list with previous discussion of an attempt in 2015

David Page who has a history in vehicle and equipment finance has been appointed chief executive

Smith a professional independent director who brings over 40 years of extensive corporate executive and governance experience was appointed as Board Chair in September last year His current directorships include ndash VetNZ Limited Halls Group Limited (Chair) Hamilton Jet and Forthill Property Limited (Chair) Smith recently came off the Ports of Auckland Board and has strong shipping and logistics expertise

The company says 2 Cheap Cars is responsible for approximately 8 of all used car imports into New Zealand generating sufficient earnings to grow its vehicle finance company in line with NZAIrsquos long-term plans for growth

The listing itself was long mooted by Williams but the company had struggled to get there It went off in relatively muted fashion with minimal trading at the $130 listing price At the time of writing the stock is sitting at $129

It has subsequently reported earnings guidance for the year to the end of March 2021 predicting net profit after tax (NPAT) excluding listing costs to be in the range of between $33m to $37m

AutoTalk managing editor Richard Edwards sat down - over Zoom during lockdown - with Smith and Page to discuss the news 2Cheaps past and plans for the future

Richard Edwards So it has been quite a week for NZAI Can you tell me how you think the listing went

Karl Smith This is whats called a direct listing on the NZX so its not

2CHEAP PARENT RENAMES LISTS ON NZX

to page 8

DAVID SENAEXECUTIVE DIRECTOR amp

CO-FOUNDER

EUGENE WILLIAMS EXECUTIVE DIRECTOR amp

CO-FOUNDER

7MARCH 2021 New Zealand

to page 8

an IPO Its not raising any capital but what its doing is its a smoother way for businesses emerging businesses like our own to get profile to get our story out there to really get a good understanding

We achieved it after a hell of a lot of grunt a lot of effort and yeah were pleased to have made that first too but the hard work is now in front of us

Richard Edwards So what was the road to get here How long has this been in the works

Karl Smith Its been on the go for a while but probably more intensively since about the middle of 2020

Richard Edwards And David when did you join the project

David Page I joined in December last year so Ive only been on board for a few months But Ive been having ongoing conversations with the team at 2Cheap for over a year now I initially met Eugene through a connection through ASB and had ongoing conversations about maybe potentially coming on board in some shape or form

Richard Edwards And what do you think you bring to the car industry Youve got a banking background How much of that is transferable

David Page A considerable amount is transferable but I also have a background and family history in and around the motor trade which you might not be familiar with My father my grandfather spent their entire lives working in and around the motor trade

Having left university I got into the automotive finance side firstly with AGC Finance then Marac Finance and ultimately set up ASB Asset Finance One of the key attributes in my career was around working for ASB and running their branch network We had 120 branches spaced throughout the country 1300 employees So the skills around that sort of large operational management I think are quite transferable

If you couple in sort of the finance

opportunity that sits in front of our NZAI business through our New Zealand motor finance team thats quite considerable

Richard Edwards Karl what kind of work was required to bring 2Cheap up to a standard where it could be listed The idea is not new but from the outside it appears issues have got in the way of plans in the past

Karl Smith They had some trip ups when they were going pretty fast - fast and furious I mean this place has been going for 10 years So theyve grown a business from nothing to quite a substantial number today And so I think following the trip-ups - the Commerce Commission breaches employment payment issues and so forth - they have stepped back and surrounded themselves with some decent advisers

Richard Edwards So who is in control of the company now It is Eugene and David or the new team

Karl Smith I think first and foremost as the chairman of the board I lead that board I interface with our stakeholders our investors In reality Eugene and David can now stick to their knitting

In terms of Eugene his marketing capabilities and in David Senas case the procurement pathway through Japan and to New Zealand They report to David Page as the CEO

Thats a big step for founders you dont just hand over the reins Theyve actually realised that if they really want to capitalise and we grow the business they need to surround themselves with good advisors and good rigour and governance And I think thats a fantastic recognition

Richard Edwards David on a day to day basis how often are you seeing Eugene and David

David Page Well before the lockdown in person every day So working really closely together Theyve got a lot of skills and expertise as Karls touched on Eugene is very much running the sales and marketing side independently as Karl says and David very much the procurement side So they are very much key in the business and want to retain their roles within that business and looking at those areas of expertise

My focus has been up until now getting everything lined up for the listing Im now moving my focus more into some

from page 7

NZAI CHAIR KARL SMITH AND CEO DAVID PAGE AT THE COMPANYrsquoS MT WELLINGTON HEADQUARTERS

8 MARCH 2021New Zealand

DEALERTALK

of the operational things we can do to gain efficiencies and continue to leverage the value of our wider supply chain

Richard Edwards It seems to me as an outsider that 2Cheap has had a lot of great components and ideas but they were at times not quite working together perfectly

David Page Yeah I think thats right But I also think its a challenging industry Theres a lot of component parts to it as youve touched on So making those work in unison through things like COVID and other challenges weve had I think thats the opportunity for us to get better

Richard Edwards Now and one of the releases around the listing there was discussion that you guys want to be I guess be the next Turners I mean what does that mean What is the future for New Zealand Automotive Investments in 2CheapCars Will we see you guys buying into other dealerships Will we potentially see entering the new vehicle industry

Karl Smith Well I dont think we used the term as us being the new Turners Weve got a point of difference that were trying to achieve on our own basis Weve got opportunities to grow our finance company theres no question about that Thats primarily a big opportunity that we have not been able to capitalise upon

We always use the term Well never say never to growth by acquisition But for us I think weve got some ideas which well keep to ourselves about wanting to grow our penetration in various categories in New Zealand

We wont be going into the new car market Thats for sure Thats not our game at all

Richard Edwards So the key is more around growing the 2 Cheap business rather than necessarily expanding

outside of that space

Karl Smith Yeah I think thats absolutely right Its a very fragmented dealership world in New Zealand for secondhand car dealers I think our strength is that we are into it Were in control of dealerships and were in connection with what are the requirements of the vehicles that are required for New Zealand And clearly the Governments laid out a pathway for lower emissions We think were in a really good position to be able to capitalise upon that

Richard Edwards You see the new Clean Car Standard as an opportunity rather than a challenge

Karl Smith Huge opportunity Theres no question I think were already bringing in reasonable numbers of EVs and hybrids

David Page I think thats another opportunity for the whole market really because certainly the industry probably listening to this call will understand that Theres a lot of consumers out there that perhaps dont understand the ins and outs of owning an HEV or an EV So theres a piece of work to be done there And I think then well see different levels of adoption over time which were well-positioned to be involved with

Richard Edwards Youve mentioned a couple of times Now you want to make the most of your New Zealand Motor Finance operation Does that mean we could see your partnership with Finance now end

David Page From my perspective its not about that coming to an end I think over time its natural that well write more and more finance through New Zealand Motor Finance But certainly our relationship with Finance Now is a key relationship that were looking to enhance Ive had good conversations with them around that

So its not about that coming to an end Its about us working with them and working with New Zealand Motor Finance

They offer slightly different solutions for customers at the moment They serve slightly different parts of the market Theres always going to be an opportunity for them to work alongside each other

Richard Edwards Could New Zealand Motor Finance go to market and offer finance through other channels

David Page Its something thats possible but its not something were looking at right at the moment The finance business is set up independently As Karl said over the horizon theres lots of opportunities in front of us

Richard Edwards Recent years have seen a lot of vertical integration within the import supply chain When you listed was there any thought that it could expose you to being acquired by one of the larger operators

Karl Smith Whenever you become a listed company and if youve got enough spread of shares someone might see a really good opportunity Thats definitely a possibility Bear in mind that the two foundersshareholders are also always going to have a reasonably significant stake in this business

If by chance someone did come over the horizon with a large chequebook they would only do that if they saw a significant strategic advantage Its the same old story Richard Never say never

Richard Edwards 2CheapCars has and I say this in a very positive way an image of being a scrappy street fighter a break the conventions approach to the vehicle market Can that continue as a listed company with a new structure

Karl Smith I think thats why Eugene Williams and David Sena are staying on and are going to be contributing We are going to put them into the helicopter more now rather than be down in the depths of the business because theyve got some over the horizon thinking that we want to capitalise upon

David Page I suppose Id frame it in a slightly different way Ive been involved in challenger brand businesses before And I think that sort of entrepreneurial challenge sort of mentality exists within the company And I think its about how we channel that through the culture to ensure that we keep that

from page 7

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

Kick start your dealership by taking advantage of our Rev It Up Specials

Offer valid on new websites signed off between 1 July and 31 August 2020 Price does not include GST nor costs associated with website maintenance amp stock locators

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 4: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

4 MARCH 2021New Zealand

Fast Flexible IndependentDiscover what Avanti Finance can do for your dealership

avantifinanceconz | 0800 286 020

Heartland Bank has announced it is reviewing its vehicle finance division which is commonly

known under the historic MARAC brand

The confirmation came within its half-year profit announcement in which it posted a net profit after tax of $441 million for its half year result up $42m on the same period last year Motor finance net operating income was up $29m (96) year-on-year to $33m

The growth was mainly from the motor dealer book via car dealerships brokers and partnerships such as Kia Finance and JaguarLand Rover Financial Services

Heartland says investment in digital enhancements such as a self-service online vehicle loan application helped underpin strong performance of the motor book which resulted in a 22 increase in new business origination compared with the same period last year

The holding structure of its motor vehicle finance business is also under review ldquoto provide access to flexible

and efficient capitalrdquo

ldquoNo conclusions have yet been reached however work is underway to set the foundations which would allow Heartland to separate the business to be a Group subsidiary should it choose to do sordquo the company says

Alongside motor finance the company also has New Zealand banking financial technology and Australia (primarily comprising reverse mortgages) as key business areas

Over the last six-month period various new digital platforms were developed including an online quoting tool for business intermediaries online calculator for Kia Finance integrated biometrics for motor dealers and a broker portal for Australian reverse mortgage broker partners ldquoThe self-serve online application for Heartland Bankrsquos motor product allows New Zealanders to apply for a vehicle loan online at any time and receive a decision in minutes Development of a similar solution for dealers is currently underwayrdquo it says

During FY2020 Heartland took a

COVID-19 economic overlay of $96m to provide a buffer against any future losses Despite ldquopositive indicators and a general improvement in the economic forecast there remains uncertainty in relation to the impact of the pandemic on the overall credit quality of Heartlandrsquos bookrdquo the company says

While ldquoforecasts about future economic conditions have improved all forecasts make assumptions around important matters such as when New Zealandrsquos border will re-open the nature and extent of any further lockdowns when and how effective a vaccination programme may be and how key markets (such as the used car and primary produce markets) may respondrdquo

ldquoUntil such time as there is more certainty that downside scenarios may not adversely affect Heartlandrsquos portfolios Heartland has decided to retain its COVID-19 overlayrdquo

digital channels

HEARTLAND CONSIDERING SPLITTING OFF VEHICLE FINANCE DIVISION

AA ADDS ODOMETER PARTNERS

AA Motoring has signed up two new odometer verification partners Bordercheck and

Jacanna

The signings follow AArsquos announcement last December that it was ending its exclusive odometer verification partnership on Japanese vehicle imports with JEVIC so it could also work with other industry partners AA Motoring Services general manager Jonathan Sergel says the addition of the service providers alongside JEVIC brings dealers choice

ldquoBy offering a further two optionshellipdealers now have significant choice for this processhelliprdquo

AA Motoring is also preparing to launch its AA Preferred Dealer Network next month A cornerstone of that network is the requirement for dealers to have AA Odometer Verified window stickers on their freshly imported vehicles says Sergel

ldquo(The two new) partnerships will mean more quality dealers will be able to potentially join usrdquo

Dealers wanting to join the network also need to sell AA Appraised Used Cars (a minimum of 80 of vehicles available through the dealership must be AA Appraised)

They also need to have a tidy

dealership and a customer-first mentality says Sergel

In an arguably controversial move freshly imported vehicles will need to have completed AA Entry Compliance

AA Preferred dealers will have AA Motoring branding on their signage and digital channels

JONATHAN SERGEL

5MARCH 2021 New Zealand

Importing cars Made easy

nichibojapancomwwwautosureconz

ADTORQUEEDGE

DELIVERING YOUR MARKETING SOLUTIONS

6 MARCH 2021New Zealand

AutoTalk Magazine and autotalkconzare published by Auto Media Group Limited

8152 Quay Street PO Box 10 50 10 Auckland City NZ 1030Ph 09 309 2444

Auto Media Group Limited makes everyendeavour to ensure information containedin this publication is accurate however we are not liable for any losses or issues resulting from its use

Annual subscription (printed amp digital) $114 + gst ($13110)

Printed by Alpine Printers

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MANAGING EDITOR

Richard Edwards 021 556 655 richardautomediagroupconz

SENIOR JOURNALIST

Michael Stock 021 240 2402michaelautomediagroupconz

BUSINESS MANAGER

Dale Stevenson 021 446 214 daleautomediagroupconz

GROUP GENERAL MANAGER

Deborah Baxter 027 530 5016 deborahautomediagroupconz

PUBLISHER CHAIR

Vern Whitehead021 831 153 vernautomediagroupconz

INDUSTRYSUPPORTER

The parent company of 2Cheap Cars and its NZ Motor Finance division announced last month a new

name new leadership and listed on the NZX

2CC Holdings was renamed NZ Motor Finance late last year with new directors Karl Smith as chairman Charles Bolt Michele Kernahan and Tracy Rowsell appointed joining founders Eugene Williams and David Sena

NZAI says its long-term strategy is to leverage its retail business to build a diversified automotive services group with aspirations to rival the countryrsquos other main used car automotive group Turners

The plans are not the first time 2Cheap has attempted to list with previous discussion of an attempt in 2015

David Page who has a history in vehicle and equipment finance has been appointed chief executive

Smith a professional independent director who brings over 40 years of extensive corporate executive and governance experience was appointed as Board Chair in September last year His current directorships include ndash VetNZ Limited Halls Group Limited (Chair) Hamilton Jet and Forthill Property Limited (Chair) Smith recently came off the Ports of Auckland Board and has strong shipping and logistics expertise

The company says 2 Cheap Cars is responsible for approximately 8 of all used car imports into New Zealand generating sufficient earnings to grow its vehicle finance company in line with NZAIrsquos long-term plans for growth

The listing itself was long mooted by Williams but the company had struggled to get there It went off in relatively muted fashion with minimal trading at the $130 listing price At the time of writing the stock is sitting at $129

It has subsequently reported earnings guidance for the year to the end of March 2021 predicting net profit after tax (NPAT) excluding listing costs to be in the range of between $33m to $37m

AutoTalk managing editor Richard Edwards sat down - over Zoom during lockdown - with Smith and Page to discuss the news 2Cheaps past and plans for the future

Richard Edwards So it has been quite a week for NZAI Can you tell me how you think the listing went

Karl Smith This is whats called a direct listing on the NZX so its not

2CHEAP PARENT RENAMES LISTS ON NZX

to page 8

DAVID SENAEXECUTIVE DIRECTOR amp

CO-FOUNDER

EUGENE WILLIAMS EXECUTIVE DIRECTOR amp

CO-FOUNDER

7MARCH 2021 New Zealand

to page 8

an IPO Its not raising any capital but what its doing is its a smoother way for businesses emerging businesses like our own to get profile to get our story out there to really get a good understanding

We achieved it after a hell of a lot of grunt a lot of effort and yeah were pleased to have made that first too but the hard work is now in front of us

Richard Edwards So what was the road to get here How long has this been in the works

Karl Smith Its been on the go for a while but probably more intensively since about the middle of 2020

Richard Edwards And David when did you join the project

David Page I joined in December last year so Ive only been on board for a few months But Ive been having ongoing conversations with the team at 2Cheap for over a year now I initially met Eugene through a connection through ASB and had ongoing conversations about maybe potentially coming on board in some shape or form

Richard Edwards And what do you think you bring to the car industry Youve got a banking background How much of that is transferable

David Page A considerable amount is transferable but I also have a background and family history in and around the motor trade which you might not be familiar with My father my grandfather spent their entire lives working in and around the motor trade

Having left university I got into the automotive finance side firstly with AGC Finance then Marac Finance and ultimately set up ASB Asset Finance One of the key attributes in my career was around working for ASB and running their branch network We had 120 branches spaced throughout the country 1300 employees So the skills around that sort of large operational management I think are quite transferable

If you couple in sort of the finance

opportunity that sits in front of our NZAI business through our New Zealand motor finance team thats quite considerable

Richard Edwards Karl what kind of work was required to bring 2Cheap up to a standard where it could be listed The idea is not new but from the outside it appears issues have got in the way of plans in the past

Karl Smith They had some trip ups when they were going pretty fast - fast and furious I mean this place has been going for 10 years So theyve grown a business from nothing to quite a substantial number today And so I think following the trip-ups - the Commerce Commission breaches employment payment issues and so forth - they have stepped back and surrounded themselves with some decent advisers

Richard Edwards So who is in control of the company now It is Eugene and David or the new team

Karl Smith I think first and foremost as the chairman of the board I lead that board I interface with our stakeholders our investors In reality Eugene and David can now stick to their knitting

In terms of Eugene his marketing capabilities and in David Senas case the procurement pathway through Japan and to New Zealand They report to David Page as the CEO

Thats a big step for founders you dont just hand over the reins Theyve actually realised that if they really want to capitalise and we grow the business they need to surround themselves with good advisors and good rigour and governance And I think thats a fantastic recognition

Richard Edwards David on a day to day basis how often are you seeing Eugene and David

David Page Well before the lockdown in person every day So working really closely together Theyve got a lot of skills and expertise as Karls touched on Eugene is very much running the sales and marketing side independently as Karl says and David very much the procurement side So they are very much key in the business and want to retain their roles within that business and looking at those areas of expertise

My focus has been up until now getting everything lined up for the listing Im now moving my focus more into some

from page 7

NZAI CHAIR KARL SMITH AND CEO DAVID PAGE AT THE COMPANYrsquoS MT WELLINGTON HEADQUARTERS

8 MARCH 2021New Zealand

DEALERTALK

of the operational things we can do to gain efficiencies and continue to leverage the value of our wider supply chain

Richard Edwards It seems to me as an outsider that 2Cheap has had a lot of great components and ideas but they were at times not quite working together perfectly

David Page Yeah I think thats right But I also think its a challenging industry Theres a lot of component parts to it as youve touched on So making those work in unison through things like COVID and other challenges weve had I think thats the opportunity for us to get better

Richard Edwards Now and one of the releases around the listing there was discussion that you guys want to be I guess be the next Turners I mean what does that mean What is the future for New Zealand Automotive Investments in 2CheapCars Will we see you guys buying into other dealerships Will we potentially see entering the new vehicle industry

Karl Smith Well I dont think we used the term as us being the new Turners Weve got a point of difference that were trying to achieve on our own basis Weve got opportunities to grow our finance company theres no question about that Thats primarily a big opportunity that we have not been able to capitalise upon

We always use the term Well never say never to growth by acquisition But for us I think weve got some ideas which well keep to ourselves about wanting to grow our penetration in various categories in New Zealand

We wont be going into the new car market Thats for sure Thats not our game at all

Richard Edwards So the key is more around growing the 2 Cheap business rather than necessarily expanding

outside of that space

Karl Smith Yeah I think thats absolutely right Its a very fragmented dealership world in New Zealand for secondhand car dealers I think our strength is that we are into it Were in control of dealerships and were in connection with what are the requirements of the vehicles that are required for New Zealand And clearly the Governments laid out a pathway for lower emissions We think were in a really good position to be able to capitalise upon that

Richard Edwards You see the new Clean Car Standard as an opportunity rather than a challenge

Karl Smith Huge opportunity Theres no question I think were already bringing in reasonable numbers of EVs and hybrids

David Page I think thats another opportunity for the whole market really because certainly the industry probably listening to this call will understand that Theres a lot of consumers out there that perhaps dont understand the ins and outs of owning an HEV or an EV So theres a piece of work to be done there And I think then well see different levels of adoption over time which were well-positioned to be involved with

Richard Edwards Youve mentioned a couple of times Now you want to make the most of your New Zealand Motor Finance operation Does that mean we could see your partnership with Finance now end

David Page From my perspective its not about that coming to an end I think over time its natural that well write more and more finance through New Zealand Motor Finance But certainly our relationship with Finance Now is a key relationship that were looking to enhance Ive had good conversations with them around that

So its not about that coming to an end Its about us working with them and working with New Zealand Motor Finance

They offer slightly different solutions for customers at the moment They serve slightly different parts of the market Theres always going to be an opportunity for them to work alongside each other

Richard Edwards Could New Zealand Motor Finance go to market and offer finance through other channels

David Page Its something thats possible but its not something were looking at right at the moment The finance business is set up independently As Karl said over the horizon theres lots of opportunities in front of us

Richard Edwards Recent years have seen a lot of vertical integration within the import supply chain When you listed was there any thought that it could expose you to being acquired by one of the larger operators

Karl Smith Whenever you become a listed company and if youve got enough spread of shares someone might see a really good opportunity Thats definitely a possibility Bear in mind that the two foundersshareholders are also always going to have a reasonably significant stake in this business

If by chance someone did come over the horizon with a large chequebook they would only do that if they saw a significant strategic advantage Its the same old story Richard Never say never

Richard Edwards 2CheapCars has and I say this in a very positive way an image of being a scrappy street fighter a break the conventions approach to the vehicle market Can that continue as a listed company with a new structure

Karl Smith I think thats why Eugene Williams and David Sena are staying on and are going to be contributing We are going to put them into the helicopter more now rather than be down in the depths of the business because theyve got some over the horizon thinking that we want to capitalise upon

David Page I suppose Id frame it in a slightly different way Ive been involved in challenger brand businesses before And I think that sort of entrepreneurial challenge sort of mentality exists within the company And I think its about how we channel that through the culture to ensure that we keep that

from page 7

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

NZrsquos leader in automotive software solutions

TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

PROVIDENT INSURANCE0800 676 864 | infoprovidentinsuranceconzContact Steve Owens Chief Executive OfficerHelping dealers ldquoMake Profits Growrdquo Specialist FampI training support and products to retail motor vehicle traders

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 5: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

5MARCH 2021 New Zealand

Importing cars Made easy

nichibojapancomwwwautosureconz

ADTORQUEEDGE

DELIVERING YOUR MARKETING SOLUTIONS

6 MARCH 2021New Zealand

AutoTalk Magazine and autotalkconzare published by Auto Media Group Limited

8152 Quay Street PO Box 10 50 10 Auckland City NZ 1030Ph 09 309 2444

Auto Media Group Limited makes everyendeavour to ensure information containedin this publication is accurate however we are not liable for any losses or issues resulting from its use

Annual subscription (printed amp digital) $114 + gst ($13110)

Printed by Alpine Printers

autotalkconz

autotalkcomau

transporttalkconz

futuretruckingcomau

evsampbeyondconz

evtalkcomau

MANAGING EDITOR

Richard Edwards 021 556 655 richardautomediagroupconz

SENIOR JOURNALIST

Michael Stock 021 240 2402michaelautomediagroupconz

BUSINESS MANAGER

Dale Stevenson 021 446 214 daleautomediagroupconz

GROUP GENERAL MANAGER

Deborah Baxter 027 530 5016 deborahautomediagroupconz

PUBLISHER CHAIR

Vern Whitehead021 831 153 vernautomediagroupconz

INDUSTRYSUPPORTER

The parent company of 2Cheap Cars and its NZ Motor Finance division announced last month a new

name new leadership and listed on the NZX

2CC Holdings was renamed NZ Motor Finance late last year with new directors Karl Smith as chairman Charles Bolt Michele Kernahan and Tracy Rowsell appointed joining founders Eugene Williams and David Sena

NZAI says its long-term strategy is to leverage its retail business to build a diversified automotive services group with aspirations to rival the countryrsquos other main used car automotive group Turners

The plans are not the first time 2Cheap has attempted to list with previous discussion of an attempt in 2015

David Page who has a history in vehicle and equipment finance has been appointed chief executive

Smith a professional independent director who brings over 40 years of extensive corporate executive and governance experience was appointed as Board Chair in September last year His current directorships include ndash VetNZ Limited Halls Group Limited (Chair) Hamilton Jet and Forthill Property Limited (Chair) Smith recently came off the Ports of Auckland Board and has strong shipping and logistics expertise

The company says 2 Cheap Cars is responsible for approximately 8 of all used car imports into New Zealand generating sufficient earnings to grow its vehicle finance company in line with NZAIrsquos long-term plans for growth

The listing itself was long mooted by Williams but the company had struggled to get there It went off in relatively muted fashion with minimal trading at the $130 listing price At the time of writing the stock is sitting at $129

It has subsequently reported earnings guidance for the year to the end of March 2021 predicting net profit after tax (NPAT) excluding listing costs to be in the range of between $33m to $37m

AutoTalk managing editor Richard Edwards sat down - over Zoom during lockdown - with Smith and Page to discuss the news 2Cheaps past and plans for the future

Richard Edwards So it has been quite a week for NZAI Can you tell me how you think the listing went

Karl Smith This is whats called a direct listing on the NZX so its not

2CHEAP PARENT RENAMES LISTS ON NZX

to page 8

DAVID SENAEXECUTIVE DIRECTOR amp

CO-FOUNDER

EUGENE WILLIAMS EXECUTIVE DIRECTOR amp

CO-FOUNDER

7MARCH 2021 New Zealand

to page 8

an IPO Its not raising any capital but what its doing is its a smoother way for businesses emerging businesses like our own to get profile to get our story out there to really get a good understanding

We achieved it after a hell of a lot of grunt a lot of effort and yeah were pleased to have made that first too but the hard work is now in front of us

Richard Edwards So what was the road to get here How long has this been in the works

Karl Smith Its been on the go for a while but probably more intensively since about the middle of 2020

Richard Edwards And David when did you join the project

David Page I joined in December last year so Ive only been on board for a few months But Ive been having ongoing conversations with the team at 2Cheap for over a year now I initially met Eugene through a connection through ASB and had ongoing conversations about maybe potentially coming on board in some shape or form

Richard Edwards And what do you think you bring to the car industry Youve got a banking background How much of that is transferable

David Page A considerable amount is transferable but I also have a background and family history in and around the motor trade which you might not be familiar with My father my grandfather spent their entire lives working in and around the motor trade

Having left university I got into the automotive finance side firstly with AGC Finance then Marac Finance and ultimately set up ASB Asset Finance One of the key attributes in my career was around working for ASB and running their branch network We had 120 branches spaced throughout the country 1300 employees So the skills around that sort of large operational management I think are quite transferable

If you couple in sort of the finance

opportunity that sits in front of our NZAI business through our New Zealand motor finance team thats quite considerable

Richard Edwards Karl what kind of work was required to bring 2Cheap up to a standard where it could be listed The idea is not new but from the outside it appears issues have got in the way of plans in the past

Karl Smith They had some trip ups when they were going pretty fast - fast and furious I mean this place has been going for 10 years So theyve grown a business from nothing to quite a substantial number today And so I think following the trip-ups - the Commerce Commission breaches employment payment issues and so forth - they have stepped back and surrounded themselves with some decent advisers

Richard Edwards So who is in control of the company now It is Eugene and David or the new team

Karl Smith I think first and foremost as the chairman of the board I lead that board I interface with our stakeholders our investors In reality Eugene and David can now stick to their knitting

In terms of Eugene his marketing capabilities and in David Senas case the procurement pathway through Japan and to New Zealand They report to David Page as the CEO

Thats a big step for founders you dont just hand over the reins Theyve actually realised that if they really want to capitalise and we grow the business they need to surround themselves with good advisors and good rigour and governance And I think thats a fantastic recognition

Richard Edwards David on a day to day basis how often are you seeing Eugene and David

David Page Well before the lockdown in person every day So working really closely together Theyve got a lot of skills and expertise as Karls touched on Eugene is very much running the sales and marketing side independently as Karl says and David very much the procurement side So they are very much key in the business and want to retain their roles within that business and looking at those areas of expertise

My focus has been up until now getting everything lined up for the listing Im now moving my focus more into some

from page 7

NZAI CHAIR KARL SMITH AND CEO DAVID PAGE AT THE COMPANYrsquoS MT WELLINGTON HEADQUARTERS

8 MARCH 2021New Zealand

DEALERTALK

of the operational things we can do to gain efficiencies and continue to leverage the value of our wider supply chain

Richard Edwards It seems to me as an outsider that 2Cheap has had a lot of great components and ideas but they were at times not quite working together perfectly

David Page Yeah I think thats right But I also think its a challenging industry Theres a lot of component parts to it as youve touched on So making those work in unison through things like COVID and other challenges weve had I think thats the opportunity for us to get better

Richard Edwards Now and one of the releases around the listing there was discussion that you guys want to be I guess be the next Turners I mean what does that mean What is the future for New Zealand Automotive Investments in 2CheapCars Will we see you guys buying into other dealerships Will we potentially see entering the new vehicle industry

Karl Smith Well I dont think we used the term as us being the new Turners Weve got a point of difference that were trying to achieve on our own basis Weve got opportunities to grow our finance company theres no question about that Thats primarily a big opportunity that we have not been able to capitalise upon

We always use the term Well never say never to growth by acquisition But for us I think weve got some ideas which well keep to ourselves about wanting to grow our penetration in various categories in New Zealand

We wont be going into the new car market Thats for sure Thats not our game at all

Richard Edwards So the key is more around growing the 2 Cheap business rather than necessarily expanding

outside of that space

Karl Smith Yeah I think thats absolutely right Its a very fragmented dealership world in New Zealand for secondhand car dealers I think our strength is that we are into it Were in control of dealerships and were in connection with what are the requirements of the vehicles that are required for New Zealand And clearly the Governments laid out a pathway for lower emissions We think were in a really good position to be able to capitalise upon that

Richard Edwards You see the new Clean Car Standard as an opportunity rather than a challenge

Karl Smith Huge opportunity Theres no question I think were already bringing in reasonable numbers of EVs and hybrids

David Page I think thats another opportunity for the whole market really because certainly the industry probably listening to this call will understand that Theres a lot of consumers out there that perhaps dont understand the ins and outs of owning an HEV or an EV So theres a piece of work to be done there And I think then well see different levels of adoption over time which were well-positioned to be involved with

Richard Edwards Youve mentioned a couple of times Now you want to make the most of your New Zealand Motor Finance operation Does that mean we could see your partnership with Finance now end

David Page From my perspective its not about that coming to an end I think over time its natural that well write more and more finance through New Zealand Motor Finance But certainly our relationship with Finance Now is a key relationship that were looking to enhance Ive had good conversations with them around that

So its not about that coming to an end Its about us working with them and working with New Zealand Motor Finance

They offer slightly different solutions for customers at the moment They serve slightly different parts of the market Theres always going to be an opportunity for them to work alongside each other

Richard Edwards Could New Zealand Motor Finance go to market and offer finance through other channels

David Page Its something thats possible but its not something were looking at right at the moment The finance business is set up independently As Karl said over the horizon theres lots of opportunities in front of us

Richard Edwards Recent years have seen a lot of vertical integration within the import supply chain When you listed was there any thought that it could expose you to being acquired by one of the larger operators

Karl Smith Whenever you become a listed company and if youve got enough spread of shares someone might see a really good opportunity Thats definitely a possibility Bear in mind that the two foundersshareholders are also always going to have a reasonably significant stake in this business

If by chance someone did come over the horizon with a large chequebook they would only do that if they saw a significant strategic advantage Its the same old story Richard Never say never

Richard Edwards 2CheapCars has and I say this in a very positive way an image of being a scrappy street fighter a break the conventions approach to the vehicle market Can that continue as a listed company with a new structure

Karl Smith I think thats why Eugene Williams and David Sena are staying on and are going to be contributing We are going to put them into the helicopter more now rather than be down in the depths of the business because theyve got some over the horizon thinking that we want to capitalise upon

David Page I suppose Id frame it in a slightly different way Ive been involved in challenger brand businesses before And I think that sort of entrepreneurial challenge sort of mentality exists within the company And I think its about how we channel that through the culture to ensure that we keep that

from page 7

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

Kick start your dealership by taking advantage of our Rev It Up Specials

Offer valid on new websites signed off between 1 July and 31 August 2020 Price does not include GST nor costs associated with website maintenance amp stock locators

To find out more call (09) 887 1822 or email infoadtorqueedgecom | adtorqueedgeconz

TIME TO HIT REFRESH ON YOUR DIGITAL

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Includes ALICE Advanced FREE till 31 December 2020

to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

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TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 6: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

6 MARCH 2021New Zealand

AutoTalk Magazine and autotalkconzare published by Auto Media Group Limited

8152 Quay Street PO Box 10 50 10 Auckland City NZ 1030Ph 09 309 2444

Auto Media Group Limited makes everyendeavour to ensure information containedin this publication is accurate however we are not liable for any losses or issues resulting from its use

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MANAGING EDITOR

Richard Edwards 021 556 655 richardautomediagroupconz

SENIOR JOURNALIST

Michael Stock 021 240 2402michaelautomediagroupconz

BUSINESS MANAGER

Dale Stevenson 021 446 214 daleautomediagroupconz

GROUP GENERAL MANAGER

Deborah Baxter 027 530 5016 deborahautomediagroupconz

PUBLISHER CHAIR

Vern Whitehead021 831 153 vernautomediagroupconz

INDUSTRYSUPPORTER

The parent company of 2Cheap Cars and its NZ Motor Finance division announced last month a new

name new leadership and listed on the NZX

2CC Holdings was renamed NZ Motor Finance late last year with new directors Karl Smith as chairman Charles Bolt Michele Kernahan and Tracy Rowsell appointed joining founders Eugene Williams and David Sena

NZAI says its long-term strategy is to leverage its retail business to build a diversified automotive services group with aspirations to rival the countryrsquos other main used car automotive group Turners

The plans are not the first time 2Cheap has attempted to list with previous discussion of an attempt in 2015

David Page who has a history in vehicle and equipment finance has been appointed chief executive

Smith a professional independent director who brings over 40 years of extensive corporate executive and governance experience was appointed as Board Chair in September last year His current directorships include ndash VetNZ Limited Halls Group Limited (Chair) Hamilton Jet and Forthill Property Limited (Chair) Smith recently came off the Ports of Auckland Board and has strong shipping and logistics expertise

The company says 2 Cheap Cars is responsible for approximately 8 of all used car imports into New Zealand generating sufficient earnings to grow its vehicle finance company in line with NZAIrsquos long-term plans for growth

The listing itself was long mooted by Williams but the company had struggled to get there It went off in relatively muted fashion with minimal trading at the $130 listing price At the time of writing the stock is sitting at $129

It has subsequently reported earnings guidance for the year to the end of March 2021 predicting net profit after tax (NPAT) excluding listing costs to be in the range of between $33m to $37m

AutoTalk managing editor Richard Edwards sat down - over Zoom during lockdown - with Smith and Page to discuss the news 2Cheaps past and plans for the future

Richard Edwards So it has been quite a week for NZAI Can you tell me how you think the listing went

Karl Smith This is whats called a direct listing on the NZX so its not

2CHEAP PARENT RENAMES LISTS ON NZX

to page 8

DAVID SENAEXECUTIVE DIRECTOR amp

CO-FOUNDER

EUGENE WILLIAMS EXECUTIVE DIRECTOR amp

CO-FOUNDER

7MARCH 2021 New Zealand

to page 8

an IPO Its not raising any capital but what its doing is its a smoother way for businesses emerging businesses like our own to get profile to get our story out there to really get a good understanding

We achieved it after a hell of a lot of grunt a lot of effort and yeah were pleased to have made that first too but the hard work is now in front of us

Richard Edwards So what was the road to get here How long has this been in the works

Karl Smith Its been on the go for a while but probably more intensively since about the middle of 2020

Richard Edwards And David when did you join the project

David Page I joined in December last year so Ive only been on board for a few months But Ive been having ongoing conversations with the team at 2Cheap for over a year now I initially met Eugene through a connection through ASB and had ongoing conversations about maybe potentially coming on board in some shape or form

Richard Edwards And what do you think you bring to the car industry Youve got a banking background How much of that is transferable

David Page A considerable amount is transferable but I also have a background and family history in and around the motor trade which you might not be familiar with My father my grandfather spent their entire lives working in and around the motor trade

Having left university I got into the automotive finance side firstly with AGC Finance then Marac Finance and ultimately set up ASB Asset Finance One of the key attributes in my career was around working for ASB and running their branch network We had 120 branches spaced throughout the country 1300 employees So the skills around that sort of large operational management I think are quite transferable

If you couple in sort of the finance

opportunity that sits in front of our NZAI business through our New Zealand motor finance team thats quite considerable

Richard Edwards Karl what kind of work was required to bring 2Cheap up to a standard where it could be listed The idea is not new but from the outside it appears issues have got in the way of plans in the past

Karl Smith They had some trip ups when they were going pretty fast - fast and furious I mean this place has been going for 10 years So theyve grown a business from nothing to quite a substantial number today And so I think following the trip-ups - the Commerce Commission breaches employment payment issues and so forth - they have stepped back and surrounded themselves with some decent advisers

Richard Edwards So who is in control of the company now It is Eugene and David or the new team

Karl Smith I think first and foremost as the chairman of the board I lead that board I interface with our stakeholders our investors In reality Eugene and David can now stick to their knitting

In terms of Eugene his marketing capabilities and in David Senas case the procurement pathway through Japan and to New Zealand They report to David Page as the CEO

Thats a big step for founders you dont just hand over the reins Theyve actually realised that if they really want to capitalise and we grow the business they need to surround themselves with good advisors and good rigour and governance And I think thats a fantastic recognition

Richard Edwards David on a day to day basis how often are you seeing Eugene and David

David Page Well before the lockdown in person every day So working really closely together Theyve got a lot of skills and expertise as Karls touched on Eugene is very much running the sales and marketing side independently as Karl says and David very much the procurement side So they are very much key in the business and want to retain their roles within that business and looking at those areas of expertise

My focus has been up until now getting everything lined up for the listing Im now moving my focus more into some

from page 7

NZAI CHAIR KARL SMITH AND CEO DAVID PAGE AT THE COMPANYrsquoS MT WELLINGTON HEADQUARTERS

8 MARCH 2021New Zealand

DEALERTALK

of the operational things we can do to gain efficiencies and continue to leverage the value of our wider supply chain

Richard Edwards It seems to me as an outsider that 2Cheap has had a lot of great components and ideas but they were at times not quite working together perfectly

David Page Yeah I think thats right But I also think its a challenging industry Theres a lot of component parts to it as youve touched on So making those work in unison through things like COVID and other challenges weve had I think thats the opportunity for us to get better

Richard Edwards Now and one of the releases around the listing there was discussion that you guys want to be I guess be the next Turners I mean what does that mean What is the future for New Zealand Automotive Investments in 2CheapCars Will we see you guys buying into other dealerships Will we potentially see entering the new vehicle industry

Karl Smith Well I dont think we used the term as us being the new Turners Weve got a point of difference that were trying to achieve on our own basis Weve got opportunities to grow our finance company theres no question about that Thats primarily a big opportunity that we have not been able to capitalise upon

We always use the term Well never say never to growth by acquisition But for us I think weve got some ideas which well keep to ourselves about wanting to grow our penetration in various categories in New Zealand

We wont be going into the new car market Thats for sure Thats not our game at all

Richard Edwards So the key is more around growing the 2 Cheap business rather than necessarily expanding

outside of that space

Karl Smith Yeah I think thats absolutely right Its a very fragmented dealership world in New Zealand for secondhand car dealers I think our strength is that we are into it Were in control of dealerships and were in connection with what are the requirements of the vehicles that are required for New Zealand And clearly the Governments laid out a pathway for lower emissions We think were in a really good position to be able to capitalise upon that

Richard Edwards You see the new Clean Car Standard as an opportunity rather than a challenge

Karl Smith Huge opportunity Theres no question I think were already bringing in reasonable numbers of EVs and hybrids

David Page I think thats another opportunity for the whole market really because certainly the industry probably listening to this call will understand that Theres a lot of consumers out there that perhaps dont understand the ins and outs of owning an HEV or an EV So theres a piece of work to be done there And I think then well see different levels of adoption over time which were well-positioned to be involved with

Richard Edwards Youve mentioned a couple of times Now you want to make the most of your New Zealand Motor Finance operation Does that mean we could see your partnership with Finance now end

David Page From my perspective its not about that coming to an end I think over time its natural that well write more and more finance through New Zealand Motor Finance But certainly our relationship with Finance Now is a key relationship that were looking to enhance Ive had good conversations with them around that

So its not about that coming to an end Its about us working with them and working with New Zealand Motor Finance

They offer slightly different solutions for customers at the moment They serve slightly different parts of the market Theres always going to be an opportunity for them to work alongside each other

Richard Edwards Could New Zealand Motor Finance go to market and offer finance through other channels

David Page Its something thats possible but its not something were looking at right at the moment The finance business is set up independently As Karl said over the horizon theres lots of opportunities in front of us

Richard Edwards Recent years have seen a lot of vertical integration within the import supply chain When you listed was there any thought that it could expose you to being acquired by one of the larger operators

Karl Smith Whenever you become a listed company and if youve got enough spread of shares someone might see a really good opportunity Thats definitely a possibility Bear in mind that the two foundersshareholders are also always going to have a reasonably significant stake in this business

If by chance someone did come over the horizon with a large chequebook they would only do that if they saw a significant strategic advantage Its the same old story Richard Never say never

Richard Edwards 2CheapCars has and I say this in a very positive way an image of being a scrappy street fighter a break the conventions approach to the vehicle market Can that continue as a listed company with a new structure

Karl Smith I think thats why Eugene Williams and David Sena are staying on and are going to be contributing We are going to put them into the helicopter more now rather than be down in the depths of the business because theyve got some over the horizon thinking that we want to capitalise upon

David Page I suppose Id frame it in a slightly different way Ive been involved in challenger brand businesses before And I think that sort of entrepreneurial challenge sort of mentality exists within the company And I think its about how we channel that through the culture to ensure that we keep that

from page 7

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 7: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

7MARCH 2021 New Zealand

to page 8

an IPO Its not raising any capital but what its doing is its a smoother way for businesses emerging businesses like our own to get profile to get our story out there to really get a good understanding

We achieved it after a hell of a lot of grunt a lot of effort and yeah were pleased to have made that first too but the hard work is now in front of us

Richard Edwards So what was the road to get here How long has this been in the works

Karl Smith Its been on the go for a while but probably more intensively since about the middle of 2020

Richard Edwards And David when did you join the project

David Page I joined in December last year so Ive only been on board for a few months But Ive been having ongoing conversations with the team at 2Cheap for over a year now I initially met Eugene through a connection through ASB and had ongoing conversations about maybe potentially coming on board in some shape or form

Richard Edwards And what do you think you bring to the car industry Youve got a banking background How much of that is transferable

David Page A considerable amount is transferable but I also have a background and family history in and around the motor trade which you might not be familiar with My father my grandfather spent their entire lives working in and around the motor trade

Having left university I got into the automotive finance side firstly with AGC Finance then Marac Finance and ultimately set up ASB Asset Finance One of the key attributes in my career was around working for ASB and running their branch network We had 120 branches spaced throughout the country 1300 employees So the skills around that sort of large operational management I think are quite transferable

If you couple in sort of the finance

opportunity that sits in front of our NZAI business through our New Zealand motor finance team thats quite considerable

Richard Edwards Karl what kind of work was required to bring 2Cheap up to a standard where it could be listed The idea is not new but from the outside it appears issues have got in the way of plans in the past

Karl Smith They had some trip ups when they were going pretty fast - fast and furious I mean this place has been going for 10 years So theyve grown a business from nothing to quite a substantial number today And so I think following the trip-ups - the Commerce Commission breaches employment payment issues and so forth - they have stepped back and surrounded themselves with some decent advisers

Richard Edwards So who is in control of the company now It is Eugene and David or the new team

Karl Smith I think first and foremost as the chairman of the board I lead that board I interface with our stakeholders our investors In reality Eugene and David can now stick to their knitting

In terms of Eugene his marketing capabilities and in David Senas case the procurement pathway through Japan and to New Zealand They report to David Page as the CEO

Thats a big step for founders you dont just hand over the reins Theyve actually realised that if they really want to capitalise and we grow the business they need to surround themselves with good advisors and good rigour and governance And I think thats a fantastic recognition

Richard Edwards David on a day to day basis how often are you seeing Eugene and David

David Page Well before the lockdown in person every day So working really closely together Theyve got a lot of skills and expertise as Karls touched on Eugene is very much running the sales and marketing side independently as Karl says and David very much the procurement side So they are very much key in the business and want to retain their roles within that business and looking at those areas of expertise

My focus has been up until now getting everything lined up for the listing Im now moving my focus more into some

from page 7

NZAI CHAIR KARL SMITH AND CEO DAVID PAGE AT THE COMPANYrsquoS MT WELLINGTON HEADQUARTERS

8 MARCH 2021New Zealand

DEALERTALK

of the operational things we can do to gain efficiencies and continue to leverage the value of our wider supply chain

Richard Edwards It seems to me as an outsider that 2Cheap has had a lot of great components and ideas but they were at times not quite working together perfectly

David Page Yeah I think thats right But I also think its a challenging industry Theres a lot of component parts to it as youve touched on So making those work in unison through things like COVID and other challenges weve had I think thats the opportunity for us to get better

Richard Edwards Now and one of the releases around the listing there was discussion that you guys want to be I guess be the next Turners I mean what does that mean What is the future for New Zealand Automotive Investments in 2CheapCars Will we see you guys buying into other dealerships Will we potentially see entering the new vehicle industry

Karl Smith Well I dont think we used the term as us being the new Turners Weve got a point of difference that were trying to achieve on our own basis Weve got opportunities to grow our finance company theres no question about that Thats primarily a big opportunity that we have not been able to capitalise upon

We always use the term Well never say never to growth by acquisition But for us I think weve got some ideas which well keep to ourselves about wanting to grow our penetration in various categories in New Zealand

We wont be going into the new car market Thats for sure Thats not our game at all

Richard Edwards So the key is more around growing the 2 Cheap business rather than necessarily expanding

outside of that space

Karl Smith Yeah I think thats absolutely right Its a very fragmented dealership world in New Zealand for secondhand car dealers I think our strength is that we are into it Were in control of dealerships and were in connection with what are the requirements of the vehicles that are required for New Zealand And clearly the Governments laid out a pathway for lower emissions We think were in a really good position to be able to capitalise upon that

Richard Edwards You see the new Clean Car Standard as an opportunity rather than a challenge

Karl Smith Huge opportunity Theres no question I think were already bringing in reasonable numbers of EVs and hybrids

David Page I think thats another opportunity for the whole market really because certainly the industry probably listening to this call will understand that Theres a lot of consumers out there that perhaps dont understand the ins and outs of owning an HEV or an EV So theres a piece of work to be done there And I think then well see different levels of adoption over time which were well-positioned to be involved with

Richard Edwards Youve mentioned a couple of times Now you want to make the most of your New Zealand Motor Finance operation Does that mean we could see your partnership with Finance now end

David Page From my perspective its not about that coming to an end I think over time its natural that well write more and more finance through New Zealand Motor Finance But certainly our relationship with Finance Now is a key relationship that were looking to enhance Ive had good conversations with them around that

So its not about that coming to an end Its about us working with them and working with New Zealand Motor Finance

They offer slightly different solutions for customers at the moment They serve slightly different parts of the market Theres always going to be an opportunity for them to work alongside each other

Richard Edwards Could New Zealand Motor Finance go to market and offer finance through other channels

David Page Its something thats possible but its not something were looking at right at the moment The finance business is set up independently As Karl said over the horizon theres lots of opportunities in front of us

Richard Edwards Recent years have seen a lot of vertical integration within the import supply chain When you listed was there any thought that it could expose you to being acquired by one of the larger operators

Karl Smith Whenever you become a listed company and if youve got enough spread of shares someone might see a really good opportunity Thats definitely a possibility Bear in mind that the two foundersshareholders are also always going to have a reasonably significant stake in this business

If by chance someone did come over the horizon with a large chequebook they would only do that if they saw a significant strategic advantage Its the same old story Richard Never say never

Richard Edwards 2CheapCars has and I say this in a very positive way an image of being a scrappy street fighter a break the conventions approach to the vehicle market Can that continue as a listed company with a new structure

Karl Smith I think thats why Eugene Williams and David Sena are staying on and are going to be contributing We are going to put them into the helicopter more now rather than be down in the depths of the business because theyve got some over the horizon thinking that we want to capitalise upon

David Page I suppose Id frame it in a slightly different way Ive been involved in challenger brand businesses before And I think that sort of entrepreneurial challenge sort of mentality exists within the company And I think its about how we channel that through the culture to ensure that we keep that

from page 7

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

Kick start your dealership by taking advantage of our Rev It Up Specials

Offer valid on new websites signed off between 1 July and 31 August 2020 Price does not include GST nor costs associated with website maintenance amp stock locators

To find out more call (09) 887 1822 or email infoadtorqueedgecom | adtorqueedgeconz

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

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TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

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Page 8: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

8 MARCH 2021New Zealand

DEALERTALK

of the operational things we can do to gain efficiencies and continue to leverage the value of our wider supply chain

Richard Edwards It seems to me as an outsider that 2Cheap has had a lot of great components and ideas but they were at times not quite working together perfectly

David Page Yeah I think thats right But I also think its a challenging industry Theres a lot of component parts to it as youve touched on So making those work in unison through things like COVID and other challenges weve had I think thats the opportunity for us to get better

Richard Edwards Now and one of the releases around the listing there was discussion that you guys want to be I guess be the next Turners I mean what does that mean What is the future for New Zealand Automotive Investments in 2CheapCars Will we see you guys buying into other dealerships Will we potentially see entering the new vehicle industry

Karl Smith Well I dont think we used the term as us being the new Turners Weve got a point of difference that were trying to achieve on our own basis Weve got opportunities to grow our finance company theres no question about that Thats primarily a big opportunity that we have not been able to capitalise upon

We always use the term Well never say never to growth by acquisition But for us I think weve got some ideas which well keep to ourselves about wanting to grow our penetration in various categories in New Zealand

We wont be going into the new car market Thats for sure Thats not our game at all

Richard Edwards So the key is more around growing the 2 Cheap business rather than necessarily expanding

outside of that space

Karl Smith Yeah I think thats absolutely right Its a very fragmented dealership world in New Zealand for secondhand car dealers I think our strength is that we are into it Were in control of dealerships and were in connection with what are the requirements of the vehicles that are required for New Zealand And clearly the Governments laid out a pathway for lower emissions We think were in a really good position to be able to capitalise upon that

Richard Edwards You see the new Clean Car Standard as an opportunity rather than a challenge

Karl Smith Huge opportunity Theres no question I think were already bringing in reasonable numbers of EVs and hybrids

David Page I think thats another opportunity for the whole market really because certainly the industry probably listening to this call will understand that Theres a lot of consumers out there that perhaps dont understand the ins and outs of owning an HEV or an EV So theres a piece of work to be done there And I think then well see different levels of adoption over time which were well-positioned to be involved with

Richard Edwards Youve mentioned a couple of times Now you want to make the most of your New Zealand Motor Finance operation Does that mean we could see your partnership with Finance now end

David Page From my perspective its not about that coming to an end I think over time its natural that well write more and more finance through New Zealand Motor Finance But certainly our relationship with Finance Now is a key relationship that were looking to enhance Ive had good conversations with them around that

So its not about that coming to an end Its about us working with them and working with New Zealand Motor Finance

They offer slightly different solutions for customers at the moment They serve slightly different parts of the market Theres always going to be an opportunity for them to work alongside each other

Richard Edwards Could New Zealand Motor Finance go to market and offer finance through other channels

David Page Its something thats possible but its not something were looking at right at the moment The finance business is set up independently As Karl said over the horizon theres lots of opportunities in front of us

Richard Edwards Recent years have seen a lot of vertical integration within the import supply chain When you listed was there any thought that it could expose you to being acquired by one of the larger operators

Karl Smith Whenever you become a listed company and if youve got enough spread of shares someone might see a really good opportunity Thats definitely a possibility Bear in mind that the two foundersshareholders are also always going to have a reasonably significant stake in this business

If by chance someone did come over the horizon with a large chequebook they would only do that if they saw a significant strategic advantage Its the same old story Richard Never say never

Richard Edwards 2CheapCars has and I say this in a very positive way an image of being a scrappy street fighter a break the conventions approach to the vehicle market Can that continue as a listed company with a new structure

Karl Smith I think thats why Eugene Williams and David Sena are staying on and are going to be contributing We are going to put them into the helicopter more now rather than be down in the depths of the business because theyve got some over the horizon thinking that we want to capitalise upon

David Page I suppose Id frame it in a slightly different way Ive been involved in challenger brand businesses before And I think that sort of entrepreneurial challenge sort of mentality exists within the company And I think its about how we channel that through the culture to ensure that we keep that

from page 7

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

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in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

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Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

NZrsquos leader in automotive software solutions

TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

PROVIDENT INSURANCE0800 676 864 | infoprovidentinsuranceconzContact Steve Owens Chief Executive OfficerHelping dealers ldquoMake Profits Growrdquo Specialist FampI training support and products to retail motor vehicle traders

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 9: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

9MARCH 2021 New Zealand

New Zealands existing listed dealer group Colonial Motor Company has posted trading

profit after tax of $127 million for the six months to December 31 up 58 on the same period last year

Total revenue of $43778m was up 46 compared with the same period last year with most of the growth occurring in the last month the company says

The company operates major dealerships throughout the country including Ford and Mazda plus truck and tractor dealerships

ldquoFavourable trading conditionsrdquo flowed through to a strong trading profit compared to the low 2019 result and also up 18 on 2018 board chairman Jim Gibbons said in a letter to shareholders

ldquoThe new vehicle market for the full calendar year was down 22 on the previous year but that disguises a stronger second half Most of the decline in the second half was due to the absence of rental cars The business and private market available to dealerships in the six months was very similar to the previous year

ldquoThe new market is now dominated by supply constraints Early COVID predictions over-estimated the market decline resulting in reduced ordering of product by distributors The subsequent faster and stronger recovery has stayed ahead of supply due to capacity constraints and supply chain disruption

ldquoThe issues are widespread not restricted to the retail motor industry or our franchise suppliers Consumers have adapted to this environment and are committing to forward orders or selecting from what is physically available Near-new used vehicles

are also affected with significant shortagesrdquo Gibbons says

ldquoThe New Zealand heavy truck market for the full calendar year was down 26 on the previous year Southpac Trucks has successfully launched the new Euro6 range of DAF trucks into this declining market where the Euro6 emission standard is not mandatoryrdquo he says

The company also notes its major development in Christchurch the Team Hutchinson Ford greenway project will be completed this financial year

Newly opened in January Capital City Mazdarsquos showroom dominates the corner of Pretoria and High Streets in Lower Hutt Construction continues on the Mazda service workshop located directly behind the showroom

Capital City Fordrsquos showroom on the opposite end of the High Street property in Lower Hutt is complete Internally Fordrsquos latest BrandRetail vision has been brought to life complete with an impressive array of showroom lighting

At Botany the new Southern Autos facility for Suzuki and Isuzu will open in March along with a five bay workshop

Gibbons also comments on the Governmentrsquos recently announced clean car import standard which requires all new vehicle importers to meet stringent CO2 emission averages by 2025

ldquoIn 2020 over 95 of the new vehicles registered in New Zealand did not meet the required average of 105gm of CO2km

ldquoThe ability of the importing franchisors to meet the target in the required timeframe cannot be taken for granted where the international supply of very low emission vehicles including full EVs and PHEVs is both limited and disrupted

ldquoThe new technologies necessary to meet the standard will cost significantly more than current price rangesrdquo Gibbons says

The company expects that supply constraints and market volatility ldquowill continue to define the marketrdquo going forward ldquoThe need to constantly change and adapt will continuerdquo Gibbons says

COLONIAL MOTOR COMPANY HALF YEAR PROFIT UP 58

JIM GIBBONS

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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To find out more call (09) 887 1822 or email infoadtorqueedgecom | adtorqueedgeconz

TIME TO HIT REFRESH ON YOUR DIGITAL

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

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TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 10: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

10 MARCH 2021New Zealand

MARTIN HARWOOD EXITS CAR BUSINESS AFTER MORE THAN 50 YEARS

Auckland-based EV dealer Martin Harwood has closed Harwood Cars after more than 50 years in

the industry citing COVID-19rsquos impact and other factors

But Harwood isnrsquot ditching EVs altogether intending to operate an EV consultancy to provide the benefits of his experience and knowledge to others The turning point came for Martin and wife Lorna when they failed to sell a single EV in January this year ndash although they did sell one in the first week of February

ldquoIn over 50 years involvement in the car business Irsquove never had a month like itrdquo he says of the January result

Harwood didnrsquot renew the lease on

Harwood Carsrsquo yard this year saying COVID-19 is what really did the damage

ldquoWe just couldnrsquot recoverrdquo he says pointing to pandemic restrictions here and overseasWhile Harwood reckons ldquothe tide is outrdquo on EVs at present he can see a new wave of interest coming

Hersquos critical of the previous coalition government announcing in mid-2019 its intention to introduce a ldquofeebaterdquo scheme under a proposed Clean Car plan announced by then associate transport minister Julie Anne Genter saying that stopped many potential customers who decided to wait for discounts and other incentives

ldquoAnd itrsquos still being talked aboutrdquo says Harwood who doesnrsquot expect much

action this year either

ldquoEveryonersquos talking about what will happen in five to 10 yearsrsquo time ndash but nothing much has been said about what will happen this yearrdquo

Harwood has been involved with EVs for about six years now and was among the pioneers of the EV industry here with friend and former business colleagueHenry Schmidt of Autolink Cars in Newmarket some of the first to bring in EVs He specialised mainly in the Nissan Leaf brought in from Japan

APPLY NOW

Finance amp InsuranceBusiness Manager amp Vehicle Sales

We are looking for

The key components of this role are to sell vehicles and also provide our customers with finance and insurance options when they purchase a vehicle Ultimately you will be required to drive sales of vehicles finance and insurance products that assist our customers with their purchase

Key to your success within this role will be previous experience in car sales or senior sales experience selling finance packages preferably within the automotive industry but if you are looking for a change in pace and have a background in banking finance or insurance with a proven track record then now is the time to change gears

Why choose GVI bull We have been helping Kiwis into cars for over 30 yearsbull 100 Kiwi owned and operatedbull 30000+ cars sold with huge repeat and referral businessbull Finance facilities with all the major lenders including UDC MARAC Finance Now and AFDbull Access to over 700 stock vehicles with weekly fresh stock deliveriesbull In-house marketing team providing quality enquirybull Flexible startfinish time with rostered long weekendsbull State of the art lead management and customer retention softwarebull Small but experienced sales team meaning no fighting for customersbull Uncapped earning potential with finance and warranty sale commissions

Why we will choose youbull Ensure our proven sales and delivery process is followedbull Ensure strict follow-up of enquiry and get involved with the closing of dealsbull Ensure productive and ecient daily running of the dealership with a small teambull A lending and insurance background in automotive banking or finance preferredbull Proven ability to network eectively and maintain good relationshipsbull High motivation with a competitive edgebull Proven successful sales record target and results focused

Confidence and the ability to build trust and rapport Strong organisational skills with the ability to meet dead-lines in a fast-paced environment

Does the idea of working for a well-established progressive Kiwi company where your opportunities are endless appeal to you Donrsquot hesitate apply now

Applicants for this position should have NZ residency or a valid NZ work visa

GVI Tauranga 114 Hewletts Rd Mt MaunganuiContact Kerry Deane kerrygvikwi (021) 720636

MARTIN HARWOOD

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

Kick start your dealership by taking advantage of our Rev It Up Specials

Offer valid on new websites signed off between 1 July and 31 August 2020 Price does not include GST nor costs associated with website maintenance amp stock locators

To find out more call (09) 887 1822 or email infoadtorqueedgecom | adtorqueedgeconz

TIME TO HIT REFRESH ON YOUR DIGITAL

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Includes ALICE Advanced FREE till 31 December 2020

to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

NZrsquos leader in automotive software solutions

TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

PROVIDENT INSURANCE0800 676 864 | infoprovidentinsuranceconzContact Steve Owens Chief Executive OfficerHelping dealers ldquoMake Profits Growrdquo Specialist FampI training support and products to retail motor vehicle traders

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 11: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

11MARCH 2021 New Zealand

CONTACT BROOKE EBBETT ON 021 555 122 | PENTANASOLUTIONSCOM

LEARN MORE gt

Running some of the largest automotiveparts warehouses in the southern hemisphere

Efficiency Visibility Accuracy

New Zealandrsquos Fastest Growing DMS

KAPITI KIA COUPLE EXPAND TO LEVIN

Kia New Zealand has taken another step in its rapid dealer network growth partnering with an existing dealer to open a 31st dealer ndash this time in Levin

Kapiti Kia husband and wife team Daniel and Kelly Gordon have established a second dealership in the Horowhenua centre

And the move has paid off in the first month of operation Levin Kia took 27 of the new car market in the region ndash a great result for a brand new business Their dealership in Paraparaumu took 35 market share on the Kapiti Coast during the same period ndash the highest market penetration of any Kia dealer in the country Great results for the couple who only took over the family-run business three years ago after buying out Kellyrsquos father

ldquoIt has involved a lot of hard work particularly on Kellyrsquos partrdquo says Daniel ldquoShersquos done a fantastic job of moving the business ahead in Paraparaumu She could clearly see a very bright future with Kia We feel the same about Levin we see tremendous growth thererdquo

Levin has been attracting large companies to the town building on its strategic position on State Highway 1 in the lower North Island Plans to construct two-and-a-half thousand houses to cope with the expected growth in the town are due to commence soon The new dealership built on a high profile site in the centre of Levin opposite a separate vehicle sales business owned by Kellyrsquos parents Gary and Chris McKelvie has been designed with growth in mind It has a large showroom that can accommodate nine brand new vehicles and the modern three-bay service centre can be further expanded when needed

The opening of Levin Kia coincides with a strong performance by the Kia brand across New Zealand

ldquoKia is an exceptional product and the interest from buyers has been across the rangerdquo says Daniel

ldquoThe response to Kia has been huge not just with the lower cost vehicles but right up to the top Sorento models Kia is the brand everyone wants to know aboutrdquo

To ensure that the needs of customers are fully catered for Kelly and Daniel have increased staff levels to 20 across both dealerships They need all the help they can get as they also try to juggle raising six children aged between 2 and 12 Todd McDonald managing director of Kia New Zealand says the expansion of the Kia brand into the Horowhenua region is a significant opportunity for all concerned

ldquoKelly and Daniel have worked very hard to make a great success of their Kapiti business and we are hugely confident in their ability to succeed with their move into Levinrdquo he says

ldquoThey and their team have developed an extremely professional customer-oriented approach which reflects the philosophy of Kiardquo

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

NZrsquos leader in automotive software solutions

TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 12: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

12 MARCH 2021New Zealand

A report is considering at the future of autonomous vehicles (AVs) in New Zealand and says now is the time to start looking at laws and regulations before itrsquos too

late

The white paper titled The Driverless Revolution What Next written by Mitchell Gingrich and Steven Moe looks at what is changing in the area of autonomous vehicles and asks what can be done to prepare for that

It concludes with eight key recommendations in the area of regulatory compliance and suggests New Zealand has the chance to be ldquoworld-leadingrdquo in its adoption of AVs and show other countries the way forward

ldquoWith change there is always opportunity In our view this opportunity is to offer New Zealand a way to smooth out the legal bumps in the road for AVs and deliver a regulatory framework which not only is coherent but also technologically savvy ndash combining law and AV technology

ldquoWhether delivering people or products AVs must be safe for all users of public spacesrdquo it says

Recommendations include

bull A full-fledged permitting process allowing companies to test AVs on the public roads in a limited manner such as a geo-fenced area

bull Upgrading New Zealand motor vehicle standards so that AVs are in compliance For example regulations permitting a vehicle without a steering wheel or pedals for a human driver These upgraded standards should also reflect the adoption of the Society of Automotive Engineers (SAE) taxonomy for levels of vehicle autonomy

bull Establishing an AV agency under the authority of the Ministry of TransportNZTA to provide oversight concerning regulatory framework and approvals for AV certification and testing

bull Updating street signs pedestrian walkways cycle lanes lane markings and footpaths

bull Establishing ldquoautonomy zonesrdquo where geo-fenced AVs

may operate for testing initially and then full-fledged operations

bull Address privacy and carefully navigate the concerns of AV users and all users of the public roads as tremendous amounts of data will be stored by the AV owneroperators

bull Clarify legal liability and update New Zealand law to address the liability for an AV accident

bull For fully autonomous Level 5 AVs the need to consider whether these may be owned or operated by individual owners or only by fleet operators public road testing standards software standards vehicle and computer hardware maintenance standards testing simulation standards reporting requirements for AV owneroperators IT security standards privacy standards post-incident

to page 13

Full border inspections

Authorised MPI inspections

Authorised NZTA inspections

Odometer verification

Pre-export appraisal

Vehicle history reports

JEVIC NZ09 966 1779 wwwjevicconz

Specialists in pre‑shipment inspections

in Japan amp UK

REPORT CALLS FOR LAW REFORM ON AUTONOMOUS VEHICLES

MITCHELL GINGRICH

PEOPLETALK

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

NZrsquos leader in automotive software solutions

TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 13: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

13MARCH 2021 New Zealand

data sharing requirements initial registration and on-going certification process for AV safety drivers initial registration and on-going certification process for those remotely observing and operating the AVs

Gingrich who now lives in Christchurch previously worked for Uberrsquos Advanced Technologies Group (ATG) as a test pilot in the AV programme from 2017 to 2018

The work required him to collect data and contribute to the deployment of software updates as part of the autonomous fleet of more than 200 Volvo XC90 vehicles

By December 22 2017 Uber announced it had completed 32 million kilometres in automated mode testing

However on March 18 2018 the trial came to an end when Elaine Herzberg became the first pedestrian to be killed by a self-driving car that was taking part in the Arizona-based programme

Herzberg was struck by an auto-piloted car with a single operator while walking outside of a crosswalk

The incident made headlines around the world and the Tempe Police Department produced a 300-page report on the accident while the National Transportation Safety Board (NTSB) produced hundreds of pages supporting the findings

The NTSB said that the immediate cause of the collision was the failure of the Uber ATG operator to closely monitor the road and the operation of the automated driving system because the operator was visually distracted throughout the trip by a personal cell phone

Furthermore it says Uber ATG had inadequate safety risk assessment procedures ineffective oversight of

the vehicle operators and a lack of adequate mechanisms for addressing operatorsrsquo automation complacency

ldquoSafety starts at the toprdquo said NTSB chairman Robert Sumwalt ldquoThe collision was the last link of a long chain of actions and decisions made by an organisation that unfortunately did not make safety the top priorityrdquo

Gingrich says the accident was

from page 12

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to page 14

PEOPLETALK

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

NZrsquos leader in automotive software solutions

TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 14: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

14 MARCH 2021New Zealand

PEOPLETALK

ldquopreventablerdquo and that avoiding such events requires ldquoforesight regulatory input and guidance thoughtful planning and placing safety as the paramount purpose for any transportation project conducted on public streetsrdquo

He says the accident also serves as a reminder for how important it is to get the laws and regulatory compliance in check before we have fleets of AVs on our local roads

He concedes that the Uber ATG programme was ldquobasically a science experiment on public roadsrdquo and this is the challenge that needs to be faced as the technology begins to roll out around the world

ldquoThe reports from the NTSB and the Tempe Police Department reflect the considered opinions of experts in evaluating transportation accidents and certain aspects of their reports remain under consideration such as whether the AV driver could or should be charged criminally for reportedly paying more attention to her smartphone than the roadrdquo Gingrich says in the report

In 2018 Arizona had no regulatory scheme permitting AVs to operate on its public roads and the Arizona Department of Transportation announced that the absence of regulations incentivised AV testing

ldquoUber ATGrsquos fatal accident however has not deterred other states from aggressively pursuing the AV dream

ldquoA thorough and well-reasoned regulatory framework permitting AVs to operate on the public roads in New Zealand creates a stronger likelihood of preventing AVs aka the lsquoRobot carsrsquo

from striking pedestrians or inflicting harm on the public roadsrdquo he says

Gingrich who also has a law background has now launched a consulting business with the aim of assisting the Government and industry in developing policies relating to the testing and use of autonomous vehicles in public areas

Co-author Steven Moe is also based in Christchurch and is a partner at Parry Field Lawyers and host of the theseedsnz podcast He works across the country to help establish and provide advice to companies investors social enterprises and not for profits

NZ WORKING TOWARDS AV FRAMEWORK The Ministry of Transport says it is working closely with NZ Transport Agency to ldquounderstand the potential new road safety risks AVs could introduce to the transport system (such as hardware and software failures malicious hacking and increased risk-taking)rdquo

ldquoThe ministry also seeks to understand how new technologies contribute to transport outcomes This includes considering how new technologies can influence travel choices impact congestion reduce the road toll improve access reduce emissions and improve the liveability of our citiesrdquo

ldquoThe ministry needs to understand what an effective regulatory framework looks like including the level of risk tolerance we are willing to accept the balance of flexibility in the system versus certainty for users and the expertise resources and systems needed to administer it

ldquoNew Zealandrsquos current regulatory framework for vehicles is based on prescriptive vehicle standards and detailed driver licensing requirements Vehicle standards have been developed gradually over several decades and are largely based on the assumption that vehicles will look and operate in similar ways as they have done in the past

ldquoDriver licensing also becomes less important (and manufacturer licensing more important) as vehicles become highly and fully automated Both of these aspects are challenged by new vehicle technologies which place a greater reliance on software (and software updates) and place fewer duties and demands on the driverrdquo the transport ministry says

ldquoHow AVs are deployed into the New Zealand market will also influence the level of regulatory change required If AVs are owned by companies who deploy them as fleets of self-driving vehicles then regulation could potentially be simpler as it will follow many of the existing legislative requirements business owners already have

ldquoIf AVs are deployed and sold to individuals for private use there may be the need to revise existing legislation especially rules around liability Nevertheless there will still be a need to review and assess existing legislation with the new requirements AVs present and to incorporate new legislation to address risks not covered in existing legislationrdquo it says

from page 13

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

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TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 15: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

15MARCH 2021 New Zealand

Writing a column can be feast or famine Some months there seems to be nothing

to write about other months you canrsquot decide on a topic

Obviously Covid-19 and lockdowns are front of mind for the industry (again) But arenrsquot we all a bit tired of talking about social distancing and PPE Then therersquos the Climate Change Commission and its draft advice to Government which for transport focuses unrealistically on accelerating the uptake of EVs (We think the focus should be accelerating the reduction of carbon but you can read our submission at the end of March)

Instead letrsquos talk about the reason our businesses exist ndash customers More and more the general public knows less and less about vehicles We see it in the low maintenance rates leading to high WOF failure rates (50 percent in Waikato in February ndash a terrible milestone) But we also see it in the thirst for information from consumers considering a car purchase Plenty of people turn to Dr Google for advice but many also like to speak to a human and get the ldquogood oilrdquo (so to speak) from the horsersquos mouth (ok mixing metaphors there)

The best choice for a consumer is to go with a registered motor vehicle

trader not just because they are protected by the Consumer Guarantees Act but because a RMVT should be the best information source about the product The problem for traders is that regulations require more information to be supplied to consumers ndash from the CIN card and VFEL through to all the relevant disclosures under the Responsible Lending Code

At a recent presentation by NZTA on safety ratings and how they are evaluated there was talk of perhaps yet more window furniture in the form of a ldquosafety ratings labelrdquo Now thatrsquos not official yet but they are thinking about it In addition with the prospect of the Clean Car Standard we are likely to also see requirements for CO2 data and penalties or incentives listed The presentation included news that the RightCar website will be getting a revamp The demonstration page looked great ndash it had everything you might want to tell a customer about the car ndash fuel efficiency safety rating and even emissions profile

For many years MTA has called for a review of the CIN card and other information including consolidating information onto one sheet Well my question is why donrsquot we just print out that RightCar page If it has everything on it then it becomes the

one-stop source for that information and it means that the compliance requirements set by Government are more easily met We are heading towards some major changes in the industry over the next two years or so Why not throw in a fairly minor change and tidy up all that wallpaper we have to slap on our cars

DO WE NEED ANOTHER NOTICEBY GREIG EPPS

GREIG EPPSADVOCACY amp STRATEGY

MANAGER AT MTA

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

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TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 16: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

16 MARCH 2021New Zealand

BY DAVID CRAWFORD | CEO MOTOR INDUSTRY ASSOCIATION

While most commentators are saying that the Climate Change Commissionrsquos draft

report is a wakeup call for industry and consumers it is in the MIArsquos view also a reality check for Government It is the Government who set the net zero emissions by 2050 target and the Commissionrsquos report sets out a range of challenging policy implications the Government needs to respond to if the target has any chance of being realised It makes for sobering readingThere are some recommendations in the draft report that the MIA will need to constructively respond to

The MIA has consistently argued our climate change policy must address all gases and all sectors It is our view the agricultural sector still seems to be more lightly treated than transport The first impression one gains from the draft report is that transport needs to do the heavy lifting around emission reductions whereas for agriculture we need to wait for technological breakthroughs

Fifty percent of new vehicle sales to be EVs by 2027 is optimistic and generally throughout the report their predictions of low emission vehicles run ahead of what we believe is possible We also accept that at some point the Government might need to start placing a ban on the importation of pure petrol and diesel vehicles (an ICE ban) but that depends on some other alternatives I raise below If they do then it is our view no sooner than 2035 as it will take that long

to be able to import alternative technologies in the numbers and types of vehicles we require But as I note below there are other reasons why we might not need to chase the holy grail of an ICE ban

Perhaps the Commission also missed an opportunity one we will address in our submission and that is technological breakthroughs in the transport sector

Carbon neutral fuel sources means we can keep using ICE vehicles along with all the existing infrastructure to support the retail of that fuel While the draft report touches on biofuels it misses an opportunity to develop a carbon neutral fuel source that quite a few vehicle manufacturers are now looking into Equally optimistic is the advancement around the development of second generation biofuels which are sourced from various bio-stock (wood etc) to make a crude bio-oil from which petrol and diesel can be produced These second generation biofuels are known as lsquodrop-inrsquo fuels which are 100 compatible with existing ICE engines and fuel management systems

The link below has interesting information on what e-Fuel is including how it is made and its impact on the environment It would be well suited to NZ because of our relatively high fleet age and our abundance of renewable electricity (particularly in the lower South Island) For example once the current extension to the Rio Tinto contract at the Tiwai Point smelter expires then

that electricity could be utilised to make e-Fuel to lower emissions of the entire NZ fleet of light and heavy vehicles Better still it can also be used for aviation fuel and for marine diesel based shipping applications

For information on the e-fuel initiative see - httpswwwefuel-allianceeuenE-fuel is technically feasible and has considerable attraction to us as we think about the Climate Change Commissionrsquos draft report on what NZ needs to do if we are to reach out 2050 net zero emissions target

The MIA VIA MTA and AA have all rightfully criticised the Government for focusing their greenhouse gas emission reduction policies on vehicles as they enter the fleet and miss those in the fleet This initiative could address in-fleet emission reductions and is therefore in my view the most powerful greenhouse gas reduction idea we have seen for transport

We believe it is a technology we must collectively draw to the attention of the Climate Change Commission for them to advocate RampD in a NZ context and for us to make officials and ministers aware that there are a range of technological solutions to reducing emissions from land sea and air transport

This does not replace the need for hydrogen and EVs but rather is yet another technology that we can utilise for transitioning away from traditional extractive forms of fuel

CRAWFORDrsquoS CASE

CLIMATE CHANGE REPORT A REALITY CHECK FOR GOVERNMENT

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

wwwmtaorgnz

NZrsquos leader in automotive software solutions

TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

FINANCE amp INSURANCE

PROVIDENT INSURANCE0800 676 864 | infoprovidentinsuranceconzContact Steve Owens Chief Executive OfficerHelping dealers ldquoMake Profits Growrdquo Specialist FampI training support and products to retail motor vehicle traders

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

0800 111 801 | wwwgocoverconz

Your Trusted Drive AwayInsurance Partner

Full Comprehensive Vehicle Insurance Policy underwritten by LumleyDedicated 0800 number for quotes and cover - 7 days a weekOnline dealer portal for instant quotes and to place coverEasy weekly fortnightly monthly or annual paymentsOpen minded underwriting all licence types and driving history considered

Page 17: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box

17MARCH 2021 New Zealand

LEAD TEST DRIVE AND SALES BY SOURCE FEBRUARY 2021 (VS JANUARY 2020)BY MATT DARBY

Now that February 2021 is in the books itrsquos time to take a look at how the market fared Although February is a shorter month than January we really

did not see a great deal of activity across Leads Test Drives and other KPIs in the first few days of January ndash resulting in similar activity levels across the two months

In February 2021 we saw leads from lsquoWeb ndash Classifiedrsquo sources decrease by a significant margin ndash dropping 134 from January to February Given December saw a 105 decrease whilst January saw a big jump of 21 it puts the volume of classified web leads at levels close to those in November 2020

Leads attributed to the lsquoWeb ndash Dealerrsquo source decreased by a smaller margin with a 41 drop from January to February whilst leads from OEMs surged up 156 month-to-month on the back of some pre-launch activity by several brands AutoPlay works with

SOURCE LEADSWeb - Classified 134 (vs 21 increase in Jan)

Web - Dealer 41 (vs 196 increase in Jan)

Brand 156 (vs 124 increase in Jan)

February 2021 vs January 2021

After a successful January saw strong Test Drive results February saw slight decreases across the board Mirroring the decrease in Lead volume we saw Test Drives attributed to lsquoWeb ndash Classifiedrsquo sources decrease by 14 from January lsquoDealership Visitrsquo Test Drives decreased by 62 and Test Drives from lsquoWeb ndash Dealerrsquo (dealership websites) also decreased by 106

SOURCE TEST DRIVESWeb-classified 140 (vs 294 increase in Jan)

Dealership Visit 62 (vs 346 increase in Jan)

Web-dealer 106 (vs 258 increase in Jan)

February 2021 vs January 2021

Sales appear less elastic than Leads and Test Drives with smaller decreases and increases on a month-to-month basis With higher volumes of Leads and Test Drives in January it could have been expected that we would see a similar surge in Sales but this has not eventuated in any statistically significant manner In February we saw very similar Sales to January with Sales attributed to lsquoWeb ndash Classifiedrsquo decreasing by 15 Sales attributed lsquoWeb ndash Dealerrsquo sources decreased by 49 from January to February and Sales attributed to lsquoDealership Visitsrsquo decreasing marginally by 07

SOURCE SALESWeb-classified 15 (vs 59 decrease in Jan)

Web-dealer 49 (vs 13 increase in Jan)

Dealership Visit 07 (vs 194 increase in Jan)

February 2021 vs January 2021

Despite strong Lead volumes in January we did not see significant increases in Sales in the month of February With decreases in Lead and Test Drive volumes across the main sources in February as well as another set of lockdowns in early March it will be interesting to see how this impacts activity at Kiwi dealers Make sure to check AutoTalk again next month to see the most popular sources of Leads Test Drives and Sales in March 2021

Your dealership At a glanceThe AutoPlay Sales Pipeline features a comprehensive reporting tool including reports on performance vs targets test drive amp sales activity marketing ROI and salesperson performance

Call (09) 361 1505 - Email salesautoplayconz - Visit wwwautoplayconz

18 MARCH 2021New Zealand

MARCH 2021

ADVANTAGE

ldquoMay you live in interesting timesrdquo is reputedly an old Chinese curse It was usually directed at a business or personal rival in the hope that they would not have a smooth uneventful life but would have to deal with a succession of challenges risks and disasters

Irsquove used this quote before but it seems especially relevant at the moment While we have the usual business challenges of supply demand logistics foreign exchange the economy and legislative changes we are also dealing with two additional serious underlying issues the COVID-19 pandemic and the effects of the Climate Emergency declaration

As far as has been practicable I believe that the vehicle import and retail industry has coped well with the changes brought on by the pandemic Wersquove made adjustments implemented procedures and systems educated and re-trained staff we have worked hard to ensure that collectively we comply with the requirements of trying to operate businesses under the ldquonew normalrdquo conditions of the COVID-19 regulations And on top of that wersquove had the uncertainty of Lockdowns and different Alert Levels The pandemic is the first of the two serious issues

The second issue is the proposal to reduce transport-related greenhouse gas emissions in order that NZ Inc can meet our Paris Climate Accord targets I wrote last month about NZrsquos Climate Change Commission (CCC)rsquos report and how it will inform and influence political agendas and policies over the next 30 years CCCrsquos report is designed to transcend the ldquoshort-termismrdquo of three-year electoral cycles and to give some medium-term certainty to businesses and the community

Last week the CCCrsquos chairman Dr Rod Carr met with VIArsquos Council to discuss the effect of his report on the transport sector It was a very useful session in that the key stakeholders in the industry were able to hear first-hand from Dr Carr on the commissionrsquos intentions and plans Equally I believe that it was useful for Dr Carr to gain an

understanding of our industry and to have the opportunity to engage directly with industry participants

We were able to give Dr Carr confirmation that the vehicle import industry understands the magnitude of the challenge and also an undertaking and assurance that we will use our best endeavours to source and supply the number of low-emissions vehicles required to meet our targets The real barriers to be overcome are the availability of suitable stock and the limited timeframe required

Dealing with the rigours of ldquobusiness as usualrdquo is always a challenge The additional demands caused by the pandemic have added another layer of complexity which wersquove been working our way through VIA and the industry have been working for some time with successive governments and officials on the fuel economy issues which result from NZrsquos climate change commitments The Governmentrsquos formal declaration of a ldquoClimate Emergencyrdquo last year has shortened the timeline and increased the pressure to develop and implement practicable policies that will achieve the targets

So wersquore dealing with a range of issues the usual business challenges plus an international health crisis on top of an accelerating demand to make substantive changes to the range of vehicles we import Of these the fuel economy standard presents the greatest challenge and threat to the way we have operated our businesses and the industry supplying the publicrsquos personal vehicle requirements

But now at the risk of being accused of being a conspiracy theorist I believe that there is a greater threat the conflation of the two international crises

It has not gone unnoticed that governments of all political persuasions throughout the world have been able to implement extreme controls and lockdowns on their countrieshellipand in general the citizens have been quite compliant

The levels of economic and human activity the number of international

flights the reduction in greenhouse gases albeit temporarily have been remarked upon by the United Nations The World Economic Forum and other international organisations

And now comes the conflation of the issues the unelected leaders and officials of these organisations are now actively and vigorously promoting the idea of ldquoThe Great Resetrdquo to ldquoBuild Back Betterrdquo (their terms) They want to use the results of the COVID-19 experiment in controlling the worldrsquos citizens as a model for controlling them to achieve their climate change objectives Their intention is to radically change the way we live work and travel

I am that sure over the next few months and years wersquoll hear much more about The Great Reset and Building Back Better The justification will be ldquoachieving equityrdquo on a range of issues climate wealth poverty education gender and race All of these no-doubt worthy causes will be rolled up into a catch-all Climate Change agenda with the mechanisms and powers developed for handling the COVID-19 crisis being redeployed to control the worldrsquos population in the pursuit of other aims ldquoClimate Changerdquo will be the wedge for implementing ldquoradical and transformational changerdquo (their words)

This all begs the question ldquowhat does all this mean for the vehicle import industry in New Zealandrdquo

My firm belief reinforced by our meeting with Dr Carr last week is that we must accept the realpolitik of the situation ie that we are subject to the effects of sweeping international movements that are far larger than our industry or our country Irsquom not a defeatist far from it but I think that we have to accept the realities of the situation and work with government and their agencies departments and officials to develop and implement the most practicable solutions that are going to continue to provide kiwis with the range of vehicles they need and want at prices they can afford Therein lies the challengeor the curse

ldquoINTERESTING TIMESrdquoDAVID VINSEN

19MARCH 2021 New Zealand

A BEHIND THE SCENES LOOK AT AUTOSURE CLAIMSItrsquos often said that the true test of an insurance company is in how they manage claims So we thought wersquod give you an inside view of how we do it at Autosure

Herersquos the high level process

hellip but of course therersquos way more to it than that

At Autosure we understand that when a breakdown occurs itrsquos a very stressful time So as soon as we hear about one we get our machine moving to do all we can to help make the process as fast and stress-free as possible for everyone involved

Steps 1 amp 2

When a policyholder contacts our claims department one of our team of technically experienced phone assessors first gets all the relevant details to validate the policy They then discuss the issue(s) with the vehicle so it can be directed to a suitable workshop to facilitate the repairs with instructions to have the repairer call Autosure upon arrival

Steps 3 amp 4

From this point on we usually communicate directly with the repairer as our team of phone assessors all speak the same language - because they all come from a mechanical background

If appropriate we appoint one of our mobile assessors to inspect the vehicle to confirm the repairerrsquos diagnosis Autosure have independent external assessors throughout the country who assess vehicles on our behalf In Auckland we have three very experienced mobile assessors who are on-call to visit workshops to confirm diagnosis and share ideas Our mobile assessors are the eyes and ears of our office-based assessors and given they can often see the same issue reccurring in the same make and model of vehicle they try to share the knowledge they acquire on the job with our repairer network This can often prevent a lot of ldquotrial and errorrdquo parts replacement and lost labour from excessive diagnosis times

The repairer then provides a detailed estimate of the repair costs and once those have been accepted we give the repairer the all clear to proceed and in most straightforward cases an order number is issued immediately

Steps 5 to 7

At Autosure we have a dedicated parts procurement specialist whose job is to source hard to find parts and better prices through our network of parts suppliers This often helps keep the claims costs within the policy claim limit which can save the policyholder hundreds or even thousands of dollars

All of Autosurersquos frontline claims team members have an extensive wealth of Automotive Industry experience and knowledge with many having owned and managed their own workshops This greatly assists with our ability to communicate and empathise with our repairer network partners as we understand how tough being in business can be sometimes We also understand that with the complexities of modern vehicles not every repair is as straight forward as those outside of the industry may think it should be So from time to time we need to negotiate and compromise

One of the key reasons our repairer network partners respect our relationship and enjoy dealing with Autosure is that once we issue an order number for an agreed cost that is what we pay As long as the balance on the invoice is as agreed Autosurersquos payment is made within 7 days of receipt of the invoice This prompt payment increases the workshoprsquos cash flow and gives them confidence in knowing we are a trusted and valued industry partner

Here are a couple of recent claims wersquove helped with

MBI is great for EVs

An Electric Vehicle was diagnosed as having a faulty electric drive unit and the estimated costs to replace it was some $20000 over the policy claim limit We arranged to have the vehicle moved to one of our specialist repairers who managed to source a factory rebuilt unit out of Germany This saved the policyholder $11700

Cars can break down anywhere

Over the recent Christmas break we had a client whose car suffered a sudden failure while they were on holiday in the Bay Of Islands Fortunately the couple had purchased Autosure Mechanical Breakdown Insurance which meant their car was towed to the nearest franchise dealer in Whangarei and the policy covered the costs of a rental car This meant they could continue with their holiday and get home safely as well as getting their car fixed and the costs covered by us

If you want to partner with an insurance company who stands behind their policies and takes care of customers when it really counts talk to your local Autosure Account Manager today

BY WAYNE HYNESNATIONAL CLAIMS MANAGER

1 2 3 4 5 6 7

Customer calls us

to lodge a claim

We direct to a suitable

repairer

Issue(s) with car are

diagnosed

Repairer estimates cost to fix

We help source parts

(if required)

Customerrsquos car is

repaired

We pay the repairer

Car breaks down

Customer gets car back

20 MARCH 2021New Zealand

Whatever your feelings about the announcement of renewed COVID-19 lockdowns once the

anger and or frustration subsides there is the job of looking after your business to be done

There is one thing about the pandemic we do know with certainty We wonrsquot have protection against future business disruption until we have nationwide full vaccination With that in mind we thought we would reflect on some tips to help deal with the multiple lockdowns that we may well have in 2021There are really two parts to this post The first part is about quick action and clear communication The second is about innovation

COMMUNICATION1 Set up a txt group or WhatsApp group (or Teams WeChat) for your key senior managers Use it sparingly but use it to communicate the important key points lsquoWhat does this alert change mean for us and what do I need you to dorsquo The alert level changes seem to hit us outside of office hours therefore we need a plan to communicate in a way who works for staff (and customers) that donrsquot have access to a laptop at home

2 Encourage your senior managers to have a similar WhatsApp group etc for their staff or department (each with a couple of administrators to manage ownership of the groups to cope with staff moving on)

3 Know what your key lockdown actions are for staff and customers

a Communicate and cascade information and expectations for staff We are open but here are the rules masks must be worn we are partially open these staff must work from home etc

b Update Facebook Instagram and any other social media pages you use telling customers whether you are open what changes you have made etc (have a clear expectation and responsibility for who owns this)

c Update your Google My Business page with a COVID-19 update

d Update your website with a message

4 Donrsquot feel the need to send customers an email ndash unless your customers have repeated daily interactions We really donrsquot need another lsquouncertain times we are here for yoursquo email in our inbox unless it genuinely adds value and you are offering something truly different Most donrsquot

INNOVATIONHave a good think about how you can deliver part or all of the sales process in a paperless and contactless way How do you move towards an online transaction yet keep it personal What worked well (or nearly worked) over the first lockdown that you could do again What could you improve upon What did you just plain get wrong and learn from Some of the changes you made might still be in use Some you will have stopped doing

Here are some suggestions or examples

1 Put yourself in the customers shoes If you are a concerned consumer how do you remove the risk for this particular customer group This requires you to think harder than lsquowe will comply with the lawrsquo

2 One brand offered virtual walk-arounds of cars during the first lockdown This is easy to do It does not have to be award winning cinematography In the era of YouTube consumers are forgiving ndash if the content is accurate Create a private YouTube Channel and send the link to enquiries about a car Create one for every car in stock new and used

3 Offer a drop off at home service for unaccompanied test drives ndash you might be able to follow up point 2

4 Create a click and collect service We were surprised by how many high-end restaurants moved to takeaways in the first lock down How can you adapt this for your operation Parts sales should be easy What about service and vehicle

sales

5Make sure your website works like on online retailer Can you order a car book a service online No Why not Now is the time to think laterally and pivot

6 Use the WFH time to think through the sales and service steps ndash some temporary solutions might become permanent and potentially more efficient way of doing business Robustly review your temporary processes with this question in mind If I were to make this a permanent shift in process what should we tweak to make it better for us and our customers

7 Donrsquot cancel your marketing presence ndash think about tomorrow not just today Next month or the month after the market wonrsquot be as strong stock wonrsquot be so short and trades might be a little easier How are you setting yourselves up to take advantage of that

8 Donrsquot be overly opportunistic ndash deliver trust and quality service at a reasonable price

9 Remember the basics aim to please ask for referrals gifts with (socially distanced) vehicle handovers

10 Beware the court of public opinion ndash in the age of social media and online reviews your missteps are amplified Donrsquot make COVID-19 an excuse for poor service or under-performing

11 Support your existing customers better ndash create goodwill ndash go above and beyond

HOW TO RUN YOUR BUSINESS THROUGH A LOCKDOWN (AND HOW TO MAKE IT STRONGER AT THE SAME TIME)

BoostAuto is a specialist automotive sales and marketing consultancy with a focus on sales and marketing effectiveness BoostAuto was founded by Anthony MacLean

ANTHONY MACLEAN

PHOTO BY THE EDWIN HOOPER ON UNSPLASH

21MARCH 2021 New Zealand

0800 MOANA BLUE | wwwmoana-bluecom

Independent InspectionsShipping amp Logistics What more would you need

We pride ourselves on our independenceMoana Blue understand the importance of being independent We are not in the business of buying or selling vehicles or any

other service that competes with our customers Our aim is to simply provide a fast and efficient service of

independent shipping inspections and advice

Peugeot has a new logo again using its traditional lionrsquos head motif but this time mounted on a heraldic shield

Peugeot calls the new emblem its coat of arms and it will appear on cars dealerships general goods and the companyrsquos websites

Itrsquos the 11th logo in the history of the French manufacturer which calls itself ldquothe worldrsquos oldest surviving automotive brandrdquo

It was founded in the 1800s as a tool and kitchen equipment maker and later became a bicycle and motor vehicle manufacturer

Peugeot says the current logo launched in 2010 ldquoneeded to change to crown the brandrsquos move upmarketrdquo

Peugeot now part of the Stellantis group after the merger of its parent company PSA and Fiat Chrysler will usher in a new range of cars this year led by the new generation 308

It says zero-carbon mobility is at the heart of its strategy for a sustainable future

It also plans to accelerate its international growth ldquoexporting French style and know-how as well as French elegancerdquo

It says the logo is part of a new era for the brand Itrsquos aligning vehicles dealerships associated products websites communications and signage in ldquoa single coherent and cross-functional systemrdquo

The website and dealerships complement each other

The website becomes part of an ldquoonline dealershiprdquo experience allowing customers to do online everything they would normally do at the point of sale

Dealerships themselves will become ldquoa place for an even more human even more visual and even more educational experience

ldquoThe objective is to experience the acceleration of the energy transition in concrete terms to discover new mobility options and new technologiesrdquo

Peugeot is starting its first brand campaign in 10 years The Lions of our Time which is designed to engage Peugeot customers and people who arenrsquot

The campaign ldquocelebrates todayrsquos Lions of all ages culture and backgrounds These Lions of our Time who are no longer so much in search of power or money but more in a quest for quality timerdquo

Through the brand campaign Peugeot says it aims to

ldquoempower customers to own their most valuable asset their time The brand aims at turning time into quality time an enriching experiencerdquo

It is launching a new lifestyle collection ldquosimple attractive and quality clothing leather goods fashion accessories electronic accessories tableware stationery packaging miniatures

ldquoAs an innovative high-end generalist brand Peugeot proposes an unboring experience both online onboard vehicles and in its dealershipsrdquo the company says

NEW PEUGEOT LOGO REFLECTS MOVE UPMARKET

22 MARCH 2021New Zealand

wwwprovidentinsuranceconz

ldquoI can breathe now thanks to Provident CCII donrsquot normally take out credit insurance but I did when I financed my first brand new car ndash a Valentinersquos pressie from my husband after 38 years marriage Who knew that a freak accident would take such a toll on my life ndash falling off a ladder injuring my rib cage so Irsquove been unfit to work since 31 July 2020

Provident Insurance secured my wellbeing the Heaven-sent claims consultant reassured me that my CCI policy has my back and will take those pressures off my shoulders I donrsquot have to pay anything back because the (CCI) contract covers everything that I had worried I may have to pay back

Irsquom so grateful for Provident Insurance They stand by their word they action and process the claims promptly They were quick and efficient with my claim and that gave me peace of mind My stresses were dropped instantly I can breathe now with a calmer heart rdquo ndash Rangimaria Layton

Trust Provident CCI Proven protection to keep you on track

If you are a Business Owner Dealer Principal or General Manager have you considered how much opportunity your business is leaking

If you are a Business Manager or Salesperson have you considered how much your lack of action can affect potential income Is customer satisfaction and the protection of your customer and your dealership your primary concern Do you have control and are you creating opportunity

If these questions are left unanswered both your customers and the potential income that their sales can generate will be to be slipping through your fingers

When market conditions are strong we are all busy focussing on buying and selling vehicles and itrsquos easy to forget the fundamentals of maximising the opportunity from every vehicle sold After all yoursquore in business to sell cars right

The fact is wersquore all-in business to create opportunities and growth Therersquos an easier way for you to improve your customer retention and satisfaction which in turn reflects positively on your bottom-line The great news is that it doesnrsquot take a major effort to make a positive change rather just a more disciplined approach to the offering finance and insurance products

Dealer Principals

i) Ensure every customer is turned over to the Business Manager Trust them to do the best job for your business and your customer

Business Managers

i) Planning amp Preparation

Be a professional and know your products inside and out

Prepare your presentation Make sure you are correctly disclosing products to your customer Provide all the relative information re the benefits features limitations and exclusions of your products Your customer can then make an informed decision to accept or decline the appropriate cover taking into account any possibility of undue hardship Anticipate any customer concerns and respond sincerely and confidently Use real life experiences to demonstrate the value of your products

Knowledge is power power breeds confidence confidence breeds enthusiasm which in turn creates opportunity

ii) Commitment

Are you passionate and creative in your work Do you have a commitment to personal development You need to regularly increase your knowledge by reviewing other industry product offerings You should always strive to provide an excellent service transparency honesty and be ethical in all dealings with your customers

Commit to protecting your customers and your dealership by offering 100 of appropriate fit for purpose products to 100 of your customers 100 of the time

JACQUES GRAY

ITrsquoS TIME TO STEP UP amp REVIEW YOUR PERFORMANCE

to page 23

23MARCH 2021 New Zealand

In todayrsquos competitive automotive retail landscape an efficient and well-managed parts department

is another area of your business that is often overlooked where you can automate and drive significant savings and additional sales Utilising fully integrated parts software solutions will allow you to improve the way you run your parts operation There are definitely opportunities when you look under the covers of automotive parts departments and warehouses to reduce ongoing fixed operations costs increase sales and customer satisfaction

If you are you looking for greater visibility and improved productivity within your parts department here are some points to consider around implementing labelling and scanning technologies at your dealership

EFFICIENCY

Using barcode and scanning solutions that are integrated to your dealer management system can help streamline your entire parts department You can easily create labels anticipate stock inventory refills simplify your stocktake process and unpack inventory quicker by up to 60 when you implement the right scanning units in your parts department With the right software all parts data is instantaneously

available for actionable stock management especially around obsolescence

VISIBILITY

Through parts labelling dealerships can create their own labels for those parts stocked that do not have their own barcode For your parts order unpacking process you can gain speed and transparency with the ability to check on progress and see the audit trail of who unpacked what and location errors with minimal effort

Have you also considered wireless picking devices to drive efficiency and visibility in your parts department The picking device allows you to confirm the correct location andor part numbers by barcode It provides immediate notifications of any discrepancy and the ability for management to easily view the pickersrsquo performance through detailed productivity reports All transactions are date and time stamped in order to always have a trail of the changes made

ACCURACY

It is critical for you to know what parts are in stock and your physical inventory should be in balance with what you have in your dealer management system Being able

to accurately identify the locations of your stock will save your parts department time in put-away and order picking

Using a fully integrated parts solution will ensure all information is only keyed once and is updated across the entire system All parts pricing and details need to be updated in real time meaning you never have to second guess whether you are looking at the correct figures As a result errors in invoicing will be significantly reduced which means your team is spending less time in rectifying problems with incorrect orders

To summarise spend some time in your parts department or warehouse and look for areas you can improve Some changes to processes and workflows can make a huge impact to your bottom line A fully optimised parts department can help generate significant additional revenue and higher profit margins

An effective spare parts automation strategy will provide transparency in the management of your parts department that can help save you time money and increase staff productivity

DRIVING EFFICIENCY VISIBILITY AND ACCURACY IN YOUR PARTS DEPARTMENT BY BROOKE EBBETT

PENTANA SOLUTIONS

iii) ProcessOrganisation

Take a good look at your office and remove all the clutter

Follow a tabled process

Allow adequate time for each customer to feel they have been dealt with professionally rather than just ldquoprocessedrdquo

iv) More Effective Use of Downtime

In every role there are periods where

you arenrsquot busy

Diligently tidying up loose ends and continuing to prospect using your finance ledger are two great ways to make the best use of your time

FampI is an important customer retention and income centre in every dealership and it can always be improved

Make sure you start this year the right

way and make a commitment to step up your performance Take ownership of your role lead by example and create opportunities

Jaques Gray 021-944885

from page 22

24 MARCH 2021New Zealand

MG ISSUES CHALLENGE TO MITSUBISHI IN PHEV MARKET

MG has launched its new plug-in hybrid version of the HS SUV throwing a challenge to

Mitsubishi in the process

Management of the firm suggested the car was the best value plug-in hybrid in the market a claim Mitsubishi which has long found success in NZ with the Outlander PHEV may have taken notice of

The HS PHEV is retailing from April at $52990 The Outlander is currently on offer at $500 less

The MG throws a lot of specification in for the price Features include a panoramic Stargazer sunroof 360-degree camera a 123rdquo virtual instrument cluster 101rdquo colour touchscreen and heated and electrically adjustable leather sports seats with Alcantara trim

Included as standard is the MG Pilot which includes driver aids such as adaptive cruise control with traffic jam assist forward collision warning rear cross traffic alert and blind spot detection

ldquoThe MG HS Plug-In Hybrid is our first plug-in hybrid our second new energy vehicle and one that wersquore delighted to bring to our New Zealand customers as part of our commitment to making new energy vehicles mainstream in New Zealand Peter Ciao CEO MG

Motor New Zealand says

The MG HS Plug-in Hybrid has a top speed of 190kmh and dynamic acceleration which achieves 0-100km in 69 seconds It features a liquid-cooled 166kWh lithium-ion battery giving an estimated driving range of 52km from a single charge

The onboard charger is a 34Kw hour unit giving a level 2 charge time of at best five hours The Outlander offers DC charging something the MG misses out on

The MG HS Plug-In Hybridrsquos total output of 209kW and 480Nm also runs through only the front wheels something likely

to make it a bit of a handful The petrol motor component of the system is a 15-litre turbocharged unit Combined fuel use is 17L100km combined cycle fuel consumption and 39gkm CO2 emissions

Interestingly the vehicle has two transmissions a six-speed for the petrol motor and a four-speed for the electric

MG Motor is leading the charge in new energy vehicles with a goal to make them mainstream and accessible for all This aim is shared by parent company SAIC Motor who in 2020 saw new energy vehicles sales total 320000 globally a year-on-year increase of

SHOWROOM

to page 25

25MARCH 2021 New Zealand

SHOWROOM

734 For new energy vehicles the second fastest growth rate in the world

SAIC has invested heavily in electric as well as other new energy vehicle technologies processes and battery production making it one of only a handful of automotive manufacturers to own its EV supply chain

ALL-WHEEL DRIVE OPTION FOR PETROL HS

MG added to the other side of the HS range this week as well launching an all-wheel drive version with a larger 20-litre turbocharged engine to the range

ldquoWhen we launched the MG HS we

offered our customers a premium mid-sized SUV packed with style high levels of technology safety and assurancerdquo says Ciao

ldquoSince then we have listened closely to our customers and today we launch our first all-wheel drive SUV in response to their feedback for a variant that offers additional capability for their everyday driving adventures

The new MG HS AWD arrives in dealerships nationally in April 2021

The new engine in the HS AWD produces 168kW of power and 360Nm of torque The engine is paired to a six-speed dual clutch transmission

The MG HS AWD comes equipped with Eco Normal Sports and Custom driving modes Paddle shifters and a Super Sports setting also releases maximum torque from the engine to enable better acceleration

Sporty metal trim pedals and satin chrome highlights are added to the interior door handles air vents and steering wheel and an electric tailgate is included as standard

The Essence X specification for the MG HS AWD includes a Stargazer panoramic sunroof - one of the largest in the segment Essence X also receives a leather interior and sports seats with integrated headrests front seat heating and electric adjustment for driver and passenger

The AWD Excite X is priced from $39990 and the Essence X from $45990

from page 24

26 MARCH 2021New Zealand

SUBARU PLAYS THE GOOAT

Subaru New Zealand has never shied away from putting real effort into local marketing - and the East

Tamaki-based team have a shelf of marketing awards for their efforts

They have also been rewarded with a ranking in the Subaru world of 11th biggest market Not a bad effort for such a small market though in fairness a market that is arguably tailored for their lifestyle focussed product

Subaru allocates the local distributor 3-3500 build slots a year which can be split to an extent between various models depending on popularity This year that volume is likely to lean towards the GOOAT - or the Greatest Outback Of All Time as their slick marketing campaign suggests

Managing director Wallace Dumper says they have managed to get allocation this year for the cornerstone car in their fleet

I know as a brand we have a bit of a reputation for running our stock tight but all brands are struggling to get stock and we have managed to negotiate more stock than we would have expected Dumper told media at the launch of the Outback

At the time of launch 100 pre-orders were already in with 500 registered for more information

The move will still be on to push other

models with the Forester and XV still performing well so the brand can avoid just being a seller of Outbacks

Dumper says the six years since the last generation launched have been worth the wait

ldquoEver since the initial Outback was launched in 1996 this Subaru SUV has consistently been a game changer and sales catalyst for Subaru in New Zealand Dumper says Itrsquos been six years since the last generation update but it will certainly have been worth the wait as we eagerly look forward to launching this hugely-improved version of our already-popular Outbackrdquo

ldquoOur launch marketing campaign reinforces the all-new Outbackrsquos capability by drawing comparisons to the agility of a mountain goat to traverse difficult terrain and its ability to endure tough conditions The Outback was the clear winner over the goat each time The seemingly ridiculous comparison demonstrates the Outbackrsquos capability in a light-hearted but distinctive and memorable wayrdquo

to page 27

BY RICHARD EDWARDS

SHOWROOM

27MARCH 2021 New Zealand

SHOWROOM

Dumper says the brand will still be investing heavily in advertising and marketing manager Daile Stephens has been hard at work with the budget

The GOOAT campaign is international but tailored for local tastes Unbranded teaser billboards were placed in key locations The television advertisement came from Subaru Canada

Stephens points out the car has basically been the same price for 25 years with the $49990 entry price little different to when the car launched in 1996

That is despite the Outback making a clear move upmarket On top of the entry level Outback model is an X version for $54990 and a Touring for $57990

The Outback model features the body cladding that was previously exclusive to the upper range variants together with a 116-inch tablet-like touch screen power driver and passenger seats Driver Monitoring System (DMS) 18rdquo grey alloy wheels smart entry and push-button ignition

The mid-range Outback X adds adventurer-friendly features such as water resistant seat upholstery with green accents both inside and out 18rdquo dark grey alloy wheels heated front and rear seats handsfree power rear tailgate and sat nav

The touring adds Nappa leather seat upholstery a heated steering wheel an electric sunroof and Harman Kardon audio to its feature list

The Outback sits on a new global family platform and the 25-litre direct injection boxer petrol is updated with 7 more power and 42 more torque A 24-litre turbocharged variant is in the works but emissions have killed the popular old flat-six

There is a new version of Subarus Lineartronic CVT with an eight speed manual option The Outback can now tow 2000kg

Subarus Eyesight driver safety and assistance continues to develop with the addition of speed sign recognition and an intelligent limited intersection collision avoidance and driver monitoring joining the party

The Outback is bigger in pretty much every direction inside and out Though despite the protests of staff on launch it doesnt look particularly different That is not a bad thing as you dont want to scare loyal buyers off a winning

formula

Inside is a different story Even in the base Outback model the vehicle feels more premium of a high quality This is communicated through what appears to be a more luxurious choice of materials the huge new vertical infotainment screen and a cascading centre console design

Also sticking to formula is how the Outback drives On tarmac it is comfortable and refined its not sporty but shouldnt be Off the tarmac - Subaru let us tackle the Nevis Road - it feels very capable and rides supremely well If you are a station agent or rural sales rep forget the ute this is the car for you

Ok so one journalist managed to temporarily drown one but it spluttered back to life with a little water removal

from page 26

28 MARCH 2021New Zealand

HYUNDAI IONIQ 5 LAUNCHES LOCALLY LATER IN 2021

Hyundairsquos electric Ioniq 5 midsize SUV has been launched in a virtual world premiere event and

is expected here in the second half of this year with pricing and local specs due for release closer to the market launch

Its design follows a new BEV electric-global modular platform (E-GMP) but is based on Hyundairsquos 1975 Pony with Ioniq 5 customers able to select from two battery pack options ndash 58kWh or 726kWh ndash and two electric motor layouts either with a rear motor only or with both front and rear motors

At the top of the electric motor line-up is an all-wheel drive (AWD) option paired with the 726kWh battery producing a combined power output of 225kWh and 605Nm of torque able to reach 100 kmh in 52 seconds

The Ioniq 5rsquos top range is 480km (WLTP) in the two-wheel drive (2WD) and 726kWh battery option

It has ultra-fast charging its 800V charging capability standard along with 400V charging without the need for additional components or adapters

Hyundai says the multi-charging system is a worldrsquos first patented technology that operates the motor and inverter to boost 400V to 800V for stable charging compatibility

With a 350kW charger the Ioniq 5 can charge from 10 to 80 in 18 minutes only needing five minutes charging to get 100km of range

It also has an innovative vehicle-to-load (V2L) function allowing customers to freely use or charge any electric devices such as electric bicycles scooters or camping equipment serving

as a charger on wheels

The V2L function can supply up to 36kW of power with one port under the second-row seats and another at the charging port on the vehicle exterior

Reflecting Hyundairsquos sustainability commitment the Ioniq 5rsquos interior touchpoints ndash seats headliner door trim floor and armrest ndash use eco-friendly sustainably sourced materials such as recycled PET bottles plant-based (bio PET) yarns and natural wool yarns eco-processed leather with plant-based extracts and bio paint with plant extracts

Advanced connectivity and driver assistance features boost the in-car experience while ensuring safety

ldquoIt is truly the first electric vehicle to provide a new experience with its innovative use of interior space and advanced technologiesrdquo Hyundai global chief marketing officer Thomas Schemera says

The Ioniq 5 has the next level of Hyundai SmartSense advanced driver assistance systems and is the first Hyundai model to offer highway driving assist 2 (HDA 2)

Its wide configurable dual cockpit features a 12-inch full-touch infotainment screen and hoodless 12-inch digital gauge cluster that can be customised to meet customersrsquo needs along with an augmented reality head-up display essentially turning the windshield into a display screen

The Universal Island moveable console complements the simple centre fascia with the gear selector located behind the steering wheel The sliding console allows passengers to not only enjoy

more flexibility but also freely enter and exit the cabin on either side when parked in a narrow spot Second-row passengers also can enjoy centre console features such as cup holders a 15W fast wireless phone charger and USB ports

Simple voice commands can control cabin air-conditioning radio hatch openingclosing heated steering wheel heatedcooled seats and other functions

Itrsquos roomy due to the new design offering 531 litres of trunk space increasing to nearly 1600 litres when the second-row seats are fully folded Second-row seats can slide forward up to 135mm and also be folded in a 64 ratio A front trunk offers up to 57 litres capacityThe Ioniq 5 has a three-metre wheelbase ndash 100mm longer than Hyundairsquos flagship SUV Palisade

Remote charging allows drivers to start and stop charging with the push of a button on their smartphone app During colder months remote climate control can provide pre-heating while connected to an external power source saving battery power

The Ioniq 5 can be equipped with an eco-friendly solar roof which supports the vehiclersquos electric power source and provides additional driving range

It can tow a trailer with up to 1600kg

Customers can choose from nine exterior colours including five nature-inspired new hues exclusive to the model

Hyundai will expand its BEV line-up with the Ioniq 6 electric sedan and Ioniq 7 large SUV

SHOWROOM

29MARCH 2021 New Zealand

STATSTALK

Registrations of used import vehicles were down again in February with pressure on supply

appearing to be more the issue than a lack of demand from customers

The market was also hit with short periods of trading restrictions as Auckland moved in and out of level 2 and 3 Passenger registrations for the month fell 154 to 9096 units from 10747 in 2020 For the year the market is now down 18

Commercials continue to be hit even harder than passenger as importers struggle to source affordable ESC compliant stock Registrations for the period fell 412 to 508 vehicles

Toyota was the most popular passenger brand on 2594 units down 28 for a 285 share

Mazda overtook Nissan for second on

1311 units down 236 for a 144 share followed by Nissan on 1204 units down 405 for a 132 share

Honda took fourth on 804 units followed by Subaru on 636

The European takeover ndash triggered by ESC fitment ndash continues with both BMW and Volkswagen climbing two spots to sit in sixth and seventh respectively

The Toyota Aqua continues to dominate the model charts with 663 units recorded up from 445 and third place this time last year

The Mazda Axela took second on 456 followed by the Toyota Prius on 377 Toyota Corolla on 363 and Honda Fit on 323

In commercials Toyota topped the charts on 182 units down 577 for a 358 share

Nissan took second on just 86 units down 592 for a 169 share

Truck brand Isuzu was next on 43 followed by Hino on 34 and Mitsubishi on 29

GETTING RIGHT IMPORT STOCK AT RIGHT PRICES STILL DIFFICULT Buying good used car stock at the right price from Japan continues to be difficult as 2021 nears the end of the first quarter says Palmerston North dealer Peter Day

ldquoI think thatrsquos going to be the case for the rest of the year Wersquore just going to have to do the best with what wersquove gotrdquo

Business for Peter Day Motors in the first months of 2021 has been

SUPPLY CONTINUES TO HIT USED CAR SECTOR

to page 30

Importing Cars Made Easy

09 374 4436 | salesnichibojapancom | wwwnichibojapancom

Your trusted vehicle import agentFor more than 30 yearsContact us

today

Importing Cars Made Easy

Your trusted vehicle import

agentFor more than 30 years

BY RICHARD EDWARDS

USED PASSENGER SALES 2015 TO 2021

30 MARCH 2021New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 181 430 -579 357

NISSAN 86 211 -592 170

ISUZU 43 41 49 85

HINO 34 22 Up 1 545 67

MITSUBISHI 29 18 Up 2 611 57

FORD 28 21 333 55

MAZDA 17 26 Down 3 -346 34

HOLDEN 16 12 Up 2 333 32

FIAT 13 12 83 26

CHEVROLET 10 13 Down 2 -231 20

OTHER 50 58 Up 5 -138 99

TOTAL 507 864 -413 1000

USED COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HIACE 106 TOYOTA HIACE 322

NISSAN NV350 44 NISSAN NV200 58

ISUZU ELF 30 NISSAN NV350 57

TOYOTA DYNA 28 NISSAN CARAVAN 46

HINO DUTRO 23 TOYOTA DYNA 38

TOYOTA TOYOACE 23 TOYOTA REGIUS 29

MITSUBISHI CANTER 22 ISUZU ELF 24

NISSAN CARAVAN 17 NISSAN VANETTE 21

FIAT DUCATO 13 TOYOTA TOYOACE 18

MAZDA TITAN 10 MAZDA BONGO 16

ldquoaverage not booming not bad just average

ldquoI have got stock I havenrsquot got great margins in it but I have got stock

ldquoMine are all imports and itrsquos a battle to buy and a battle to sell

ldquoThere have been worse times in the motor industry in my 30-odd years but you have to cut your cloth and make

the best of what you have got

ldquoWersquore doing all right with some of our trade-ins in the $4000 to $7000$8000 range

ldquoCars we would have moved to other dealers we are keeping holding on to and doing okay

ldquoTheyrsquore selling pretty quickly and wersquore making better margin on them than on our import cars

ldquoNumbers out of Japan are improving slightlyrdquo says Day ldquoBut therersquos only so much stock available there With the ESC rule changes wersquore all chasing the same vehicles Thatrsquos the problem Therersquos not a lot of choice

ldquoAnd I donrsquot want to know about European cars so that makes my choice lessrdquo

In Palmerston North no-one is ldquogoing gangbusters in the car retail trade says Day

ldquoEveryone is getting their slice of the pie but we want the cream on the top and thatrsquos whatrsquos missing at the momentrdquo

He says selling finance to customers is getting harder ldquoPeople are looking for other sources Everyone is very interest rate-focusedrdquo

In the year ahead ldquowersquove just got to keep an eye on our overheads and keep them under control and pick up profit somewhere else

ldquoWersquore not getting the bang for the buck from websites Trade Me has put its prices up and to me Irsquom not getting the benefitsrdquo

Maybe the tighter market ldquowill sort a few out this year Maybe therersquoll be less dealer numbers which might be a good thing eventuallyrdquo

from page 29

USED COMMERCIAL SALES BY MAKE FEBRUARY 2021

Chev

role

t

Dod

ge

Fiat

Ford

Hin

o

Hol

den

Isuzu

Maz

da

Mit

subis

hi

Nis

san

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

Ssan

gyon

g

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 7 6 6 22 26 13 43 17 31 69 177 5 32 454 49 946 130 220 4180

20-JAN 11 5 66 40 26 14 26 41 25 200 345 8 40 847 46 683 119 241 3979

diff -36 20 -91 -45 0 -7 65 -59 24 -66 -49 -38 -20 -46 7 39 9 -9 5

21-Feb 10 3 13 28 34 16 43 17 29 86 181 8 39 507 49 946 130 220 4180

20-FEB 13 4 12 21 22 12 41 26 18 211 430 9 48 864 46 683 119 241 3979

diff -23 -25 8 33 55 33 5 -35 61 -59 -58 -11 -19 -41 7 39 9 -9 5

YTD 21 17 9 19 50 60 29 86 34 60 155 358 13 71 961 49 946 130 220 4180

YTD 20 24 9 78 61 48 26 67 67 43 411 775 17 88 1711 46 683 119 241 3979

diff -29 0 -76 -18 25 12 28 -49 40 -62 -54 -24 -19 -44 7 39 9 -9 5

31MARCH 2021 New Zealand

Get in contact today0800 367 233

Fast Loan ApprovalsFlexible Repayments

Personal Service

Get in contact today Ph - 0800 367 233

Fast Loan Approvals Personal Serviceamp Flexible Repayments Our personal service amp flexibility sets us apart

STATSTALK

USED PASSENGER SALES BY MAKE FEBRUARY 2021

Audi

BM

W

Chev

role

t

Dai

hat

su

Ford

Hol

den

Hon

da

Hyu

ndai

Maz

da

Mer

cedes

-Ben

z

Mit

subis

hi

Nis

san

Peuge

ot

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Oth

er

Tota

l

21-Jan 248 435 24 2 63 21 875 22 1352 171 386 1378 21 641 222 2620 460 463 9404

20-JAN 185 353 40 2 86 29 1174 18 1925 120 480 2246 12 795 536 2936 335 421 11693

diff 34 23 -40 0 -27 -28 -25 22 -30 43 -20 -39 75 -19 -59 -11 37 10 -20

21-Feb 235 463 23 4 53 16 805 22 1311 153 391 1203 5 634 250 2591 438 494 9091

20-FEB 197 364 33 2 87 26 1115 26 1715 121 448 2024 8 660 515 2668 337 401 10747

diff 19 27 -30 100 -39 -38 -28 -15 -24 26 -13 -41 -38 -4 -51 -3 30 23 -15

YTD 21 483 898 47 6 116 37 1680 44 2663 324 777 2581 26 1275 472 5211 898 957 18495

YTD 20 382 717 73 4 173 55 2289 44 3640 241 928 4270 20 1455 1051 5604 672 822 22440

diff 26 25 -36 50 -33 -33 -27 0 -27 34 -16 -40 30 -12 -55 -7 34 16 -18

USED PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA AQUA 662 MAZDA AXELA 576

MAZDA AXELA 456 HONDA FIT 510

TOYOTA PRIUS 377 TOYOTA AQUA 445

TOYOTA COROLLA 363 TOYOTA COROLLA 437

HONDA FIT 322 SUZUKI SWIFT 432

NISSAN X-TRAIL 288 MAZDA DEMIO 411

MAZDA DEMIO 280 NISSAN TIIDA 405

VOLKSWAGEN GOLF 255 TOYOTA PRIUS 384

MITSUBISHI OUTLANDER 253 SUBARU IMPREZA 260

SUBARU IMPREZA 213 MITSUBISHI OUTLANDER 237

SUZUKI SWIFT 193 NISSAN LEAF 235

TOYOTA VANGUARD 185 SUBARU LEGACY 217

TOYOTA WISH 173 TOYOTA WISH 211

SUBARU LEGACY 172 TOYOTA VITZ 210

MAZDA CX-5 164 MAZDA ATENZA 199

TOYOTA MARKX 157 VOLKSWAGEN GOLF 191

BMW 3 SERIES 155 NISSAN NOTE 180

NISSAN LEAF 151 MAZDA PREMACY 172

MAZDA ATENZA 135 NISSAN DUALIS 170

MAZDA PREMACY 121 NISSAN X-TRAIL 148

USED PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 2591 2668 -29 285

MAZDA 1311 1715 Up 1 -236 144

NISSAN 1203 2024 Down 1 -406 132

HONDA 805 1115 -278 89

SUBARU 634 660 -39 70

BMW 463 364 Up 2 272 51

VOLKSWAGEN 438 337 Up 2 300 48

MITSUBISHI 391 448 Down 1 -127 43

SUZUKI 250 515 Down 3 -515 27

AUDI 235 197 193 26

LEXUS 158 130 215 17

MERCEDES-BENZ 153 121 264 17

VOLVO 60 53 Up 1 132 07

FORD 53 87 Down 1 -391 06

JAGUAR 35 25 Up 3 400 04

MINI 35 20 Up 4 750 04

LAND ROVER 33 41 Down 2 -195 04

PORSCHE 33 12 Up 6 1750 04

CHEVROLET 23 33 Down 3 -303 03

HYUNDAI 22 26 Down 2 -154 02

OTHER 165 156 58 18

TOTAL 9091 10747 -154 1000

32 MARCH 2021New Zealand

Despite trading restrictions and ongoing logistical delays the new vehicle month has recorded

its best February on record

Motor Industry Association figures show registrations of 12488 vehicles for the month 92 up on February 2020 Year-to-date the market is up 76 (1865 units) compared to the first two months of 2020

ldquoThe February market has benefitted from recent stock arrivals and a resilient local economy where New Zealanders continue to spend what might otherwise be spent on international travel on new vehiclesrdquo chief executive David Crawford explains

Passenger car registrations at 8712 passenger and SUVs for February 2021 were up 101 on February 2020 while commercial vehicle registrations of 3776 were up 71 compared to February 2020

The top three models for the month of February were the Toyota Hilux (786 units) followed by the Mitsubishi

Outlander (594 units) with the Ford Ranger in third place (542 units)

There were 181 pure electric vehicles 80 PHEVs and 752 hybrid vehicles sold for the month

Mitsubishi was the market leader for passenger and SUV registrations with 13 market share (1105 units) followed by Toyota with 12 (1058 units) and then Kia with 12 market share (1056 units)

The top selling passenger and SUV models for the month were the Mitsubishi Outlander (595 units) followed by the Kia Sportage (370 units) and the Kia Seltos (364 units)

Toyota regained the market lead with 26 market share (969 units) followed by Ford with 17 (615 units) and Mitsubishi third with 14 market share (509 units)

The Toyota Hilux regained the top spot for the month of February as the bestselling commercial model with 804 followed by the Ford Ranger with 549

units and the Mitsubishi Triton in third place with 474 units

The top segment spot for February 2021 went to the SUV Compact vehicles with 22 share followed by SUV Medium also with 22 market share and then the Pick UpChassis 4times4 segment with 14 share

VEHICLE DEMAND HIGH AND EV SALES ON RISE ndash GRANT VINCENTDemand for new cars was high in February says Grant Vincent the dealer principal of multi-franchise dealership Auckland Vehicles (AV)

The dealership based in Aucklandrsquos high-profile car sales zone in Great South Road Greenlane operates separate showroom for Hyundai Isuzu Utes and Renault

ldquoWersquove had some supply challenges but itrsquos just a matter of selling what you can seerdquo

Itrsquos key to communicate what vehicles are available to customers in advance Vincent says

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

NEW PASSENGER SALES 2015 TO 2021

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

STATSTALK

FEB NEW MARKET SALES BEST ON RECORD

to page 33

33MARCH 2021 New Zealand

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

from page 32

STATSTALK

ldquoAt the moment wersquore trading by appointment onlyrdquo he told AutoTalk as Auckland entered COVID-19 Level 3 lockdown at the beginning of March

ldquoThat has a big impact but at the end of the day yoursquove got no choice You do what business you can and hope we can get up to a better level as we expect we will

ldquoCustomers by appointment social distancing masks itrsquos a big change but wersquore still here doing itrdquo

A lot of AVrsquos success in February was attributable to new models reaching the market

ldquoThat creates strong demand and drives foot traffic and inquiries under Level 2 (before the Level 3 lockdown in early March) our inquiry had been very strongrdquo

Vincent says electric vehicle (EV) sales are on the rise

ldquoTherersquos been strong demand especially in the last 12 months for the

Hyundai Kona because it has a great range ndash about 450km (before needing to be recharged)rdquo

People are buying them because of that range ldquothe car becomes quite usable

ldquoWersquove been struggling to get enough but wersquove managed to buy some from other dealersrdquo

Therersquos also been an increase in the numbers of private buyers moving into EVs

Earlier Vincent says it was more companies and councils buying them for policy reasons

ldquoBut since coming out of the COVID lockdown last year there has been quite strong interest from private buyers I just wish we had more (Konas)rdquo

Workshop business continues to be strong ldquoFor most major manufacturers 60 of what we do is parts and service There have been some constraints around parts because of

COVID there are some parts challenges but wersquore doing as much as we can

ldquoTherersquos been a small increase in delays in getting things through I think you just have to look at the way you cut your cloth and adjust accordinglyrdquo

To minimise delays for customers and the need to put them into loan vehicles AV has invested more in its parts departments because of the longer lead times in getting stock from overseas

ldquoWersquove put another 25 to minimise delays for customers Wersquore trying to

to page 34

NEW PASSENGER MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

MITSUBISHIOUTLAND-

ER595 TOYOTA RAV4 419

KIA SPORTAGE 370 MITSUBISHI OUTLANDER 304

KIA SELTOS 364 MITSUBISHI ASX 291

MAZDA CX-5 360 KIA SELTOS 281

MITSUBISHI ASX 319 NISSAN QASHQAI 244

SUZUKI SWIFT 311 MAZDA CX-5 233

TOYOTA RAV4 284 KIA SPORTAGE 228

TOYOTA COROLLA 230 SUZUKI SWIFT 217

NISSAN X-TRAIL 201 TOYOTA COROLLA 198

HYUNDAI SANTA FE 181 HYUNDAI KONA 167

FORD PUMA 172 TOYOTA YARIS 146

HONDA HR-V 159 HONDA HR-V 140

NISSAN QASHQAI 159 VOLKSWAGEN TIGUAN 136

MITSUBISHIECLIPSE CROSS

133 FORD ESCAPE 135

TOYOTA C-HR 133 NISSAN X-TRAIL 115

HONDA CRV 132 HONDA JAZZ 110

FORD ESCAPE 116 MITSUBISHIECLIPSE CROSS

110

TOYOTA YARIS 93 SUZUKI VITARA 110

VOLKSWAGEN TIGUAN 92 KIA RIO 109

KIA RIO 86 HYUNDAI SANTA FE 107

NEW PASSENGER MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

MITSUBISHI 1105 764 Up 1 446 127

TOYOTA 1058 1093 DOWN 1 -32 121

KIA 1056 751 406 121

MAZDA 733 580 264 84

SUZUKI 571 494 Up 1 156 66

FORD 436 408 Up 3 69 50

HYUNDAI 431 557 Down 2 -226 49

NISSAN 396 409 -32 45

HONDA 371 415 Down 2 -106 43

VOLKSWAGEN 327 288 Up 1 135 38

MG 226 103 Up 7 1194 26

AUDI 174 142 Up 3 225 20

BMW 171 144 Up 1 188 20

PEUGEOT 168 112 Up 3 500 19

MERCEDES-BENZ 167 189 Down 2 -116 19

SUBARU 167 295 Down 6 -434 19

JEEP 125 84 Up 3 488 14

SSANGYONG 114 71 Up 4 606 13

LAND ROVER 113 90 256 13

SKODA 99 141 Down 4 -298 11

OTHER 704 781 -99 81

TOTAL 8712 7911 101 1000

34 MARCH 2021New Zealand

reduce delays as much as we canrdquo

Customers realise there are delays in supply caused by production disruption and shipping backlogs Vincent adds

ldquoItrsquos a long time since Irsquove spoken to a customer who doesnrsquot understandrdquo

STRONG FEBRUARY FOR TIMARU NEW-CAR DEALERFor Timaru Mitsubishi dealer Caroline Motors February was ldquovery very busyrdquo

says dealer principal Brian Downing

The short period in COVID-19 Level 2 mid-month didnrsquot have a major impact on the South Canterbury dealership and as the country went back into Level 2 at the beginning of March business was still humming along

ldquoWersquove been busy todayrdquo Downing told AutoTalk on March 1

ldquoWersquove had to make some changes but thatrsquos how things happen

ldquoWersquore having to make sure people scan the (QR) code and keep distancesrdquo

Downing says Mitsubishirsquos Triton utes and SUV range have been selling strongly

The Outlander run-out has been

particularly successful ldquoI think Mitsubishi sold more than 500 last month from what Irsquove seen Mitsubishi must be pretty near the toprdquo in sales performance

Downing believes Mitsubishirsquos current success is based on having ldquoreally really good product at good prices Mitsubishi has got it going pretty well at the moment with good cars that are priced quite aggressivelyrdquo

The recently introduced Eclipse Cross SUV went up a price category with the facelift but ldquowersquore still seeing good volumesrdquo Downing adds

Caroline Mitsubishirsquos service department is ldquoflat-out toordquo

COMPETITIVE FINANCE ON

NEW VEHICLES

BROUGHT TO YOU BY

YOUR SPECIALISTS IN STOCK FINANCEudcconz | 0800 500 832

STATSTALK

NEW COMMERCIAL MAKES FEBRUARY 2021

MAKEFEB 21

FEB 20

MOVEMENT CHANGE MARKET SHARE

TOYOTA 992 799 Up 1 242 263

FORD 623 814 DOWN 1 -235 165

MITSUBISHI 515 342 506 136

NISSAN 261 265 -15 69

MAZDA 245 214 145 65

LDV 161 72 Up 2 1236 43

ISUZU 129 196 -342 34

HYUNDAI 129 53 Up 4 1434 34

GREAT WALL 103 40 Up 6 1575 27

FIAT 72 42 Up 3 714 19

OTHER 546 690 Down 3 -209 145

TOTAL 3776 3527 Down 2 71 1000

NEW PASSENGER GRID FEBRUARY 2021

Alfa

Rom

eo

Audi

BM

W

Ford

Hol

den

Hon

da

Hyu

ndai

Jeep

Kia

Lan

d R

over

Lexu

s

Maz

da

Mer

-ce

des

-Ben

z

Min

i

Mit

subis

hi

Nis

san

Peuge

ot

Pors

che

Skod

a

Ssan

gyon

g

Subar

u

Suzu

ki

Toyo

ta

Volk

swag

en

Volv

o

Oth

er

Tota

l

21-Jan 11 151 191 369 48 364 586 62 1352 185 132 808 226 48 1002 320 71 56 130 91 233 719 1422 320 110 705 9712

20-JAN 23 145 237 510 534 413 592 90 964 132 76 674 272 107 588 467 88 61 145 70 291 596 1220 293 64 447 9099

diff -52 4 -19 -28 -91 -12 -1 -31 40 40 74 20 -17 -55 70 -31 -19 -8 -10 30 -20 21 17 9 72 58 7

21-Feb 4 174 171 436 30 369 431 125 1056 113 85 733 167 95 1105 396 168 82 99 114 167 571 1058 327 63 571 8710

20-FEB 17 142 144 408 276 415 557 84 751 90 81 580 189 62 764 409 112 44 141 71 295 494 1093 288 47 357 7911

diff -76 23 19 7 -89 -11 -23 49 41 26 5 26 -12 53 45 -3 50 86 -30 61 -43 16 -3 14 34 60 10

YTD 21 15 325 362 805 78 733 2418 187 2408 298 292 1541 393 226 2107 716 239 171 390 205 400 1290 2480 647 173 1276 18422

YTD 20 40 287 381 918 810 828 1149 174 1715 222 157 1254 461 169 1352 876 200 105 286 141 586 1090 2313 581 111 804 17010

diff -63 13 -5 -12 -90 -11 110 7 40 34 86 23 -15 34 56 -18 20 63 36 45 -32 18 7 11 56 59 8

NEW COMMERCIAL MODELS FEBRUARY 2021

MAKE MODELFEB 21

MAKE MODELFEB 20

TOYOTA HILUX 804 FORD RANGER 728

FORD RANGER 549 TOYOTA HILUX 580

MITSUBISHI TRITON 474 MITSUBISHI TRITON 342

NISSAN NAVARA 260 NISSAN NAVARA 265

MAZDA BT-50 245 MAZDA BT-50 214

TOYOTA HIACE 162 TOYOTA HIACE 195

ISUZU D-MAX 129 HOLDEN COLORADO 175

HYUNDAI ILOAD 120 ISUZU D-MAX 112

GREAT WALLGWM

CANNON82 FORD TRANSIT 86

FORD TRANSIT 74 VOLKSWAGEN AMAROK 69

from page 33

35MARCH 2021 New Zealand

STATSTALK

SALE TYPE WHA AUC HAM THA TAU ROT GIS NAP NEW WAN PAL MAS WEL NEL BLE GRE WES CHR TIM OAM DUN INV TOTAL

CARS 2021

Public to Trader

174 4753 958 175 532 118 55 427 194 128 632 91 1037 168 95 45 1737 96 12 418 221 12066

Public to Public

1831 13090 3265 593 2028 1003 456 1547 962 599 1703 465 3237 1048 412 190 42 4905 491 139 1948 1093 41047

Trader to Public

511 5135 1197 254 752 329 132 604 370 229 710 199 1507 310 176 63 5 1931 196 40 721 366 15737

CARS 2020

Public to Trader

213 5268 967 180 483 114 48 394 218 130 658 92 1034 189 78 32 2 1740 84 7 395 218 12544

Public to Public

1901 13905 3422 574 2154 1000 409 1534 987 578 1676 505 3152 1071 506 192 35 5243 693 135 2056 1163 42891

Trader to Public

530 5448 1231 254 746 338 151 597 371 219 665 171 1471 260 160 70 5 2106 322 33 740 371 16259

CARS CHANGE

Public to Trader

-183 -98 -09 -28 101 35 146 84 -110 -15 -40 -11 03 -111 218 406 -1000 -02 143 714 58 14 -38

Public to Public

-37 -59 -46 33 -58 03 115 08 -25 36 16 -79 27 -21 -186 -10 200 -64 -291 30 -53 -60 -43

Trader to Public

-36 -57 -28 00 08 -27 -126 12 -03 46 68 164 24 192 100 -100 00 -83 -391 212 -26 -13 -32

MOTORCYCLES 2021

Public to Trader

7 121 36 7 24 4 12 1 9 14 9 51 7 1 35 21 2 361

Public to Public

105 672 201 49 108 51 17 100 54 33 109 39 233 85 37 17 2 332 35 6 124 56 2465

Trader to Public

14 100 43 11 24 9 4 12 8 8 19 10 36 11 6 6 1 46 2 24 7 401

MOTORCYCLES 2020

Public to Trader

2 116 34 5 26 7 12 9 8 19 5 46 11 1 51 18 5 375

Public to Public

83 678 175 55 94 61 24 82 59 41 114 32 195 81 44 12 2 305 31 8 126 67 2369

Trader to Public

16 133 31 6 24 8 1 15 8 6 24 6 36 13 4 4 1 42 4 1 24 6 413

MOTORCYCLES CHANGE

Public to Trader

2500 43 59 400 -77 -429 - 00 -889 125 -263 800 109 -364 00 - - -314 - - 167 -600 -37

Public to Public

265 -09 149 -109 149 -164 -292 220 -85 -195 -44 219 195 49 -159 417 00 89 129 -250 -16 -164 41

Trader to Public

-125 -248 387 833 00 125 3000 -200 00 333 -208 667 00 -154 500 500 00 95 -500 -1000 00 167 -29

TRUCKS 2021

Public to Trader

69 948 271 48 104 59 34 119 38 41 163 36 132 72 38 15 319 25 1 84 70 2686

Public to Public

353 1781 565 146 379 190 110 314 184 121 284 128 444 184 82 48 7 781 112 26 326 201 6766

Trader to Public

123 820 252 71 142 86 44 129 71 41 155 43 206 85 38 19 2 316 45 9 144 89 2930

TRUCKS 2020

Public to Trader

50 875 194 47 92 42 24 133 34 31 150 32 125 57 38 6 250 28 72 86 2366

Public to Public

390 1827 540 139 369 200 100 259 158 107 319 123 420 179 70 37 6 725 96 26 357 229 6676

Trader to Public

151 837 285 72 177 86 39 138 78 62 174 49 207 80 59 19 1 363 49 5 147 101 3179

TRUCKS CHANGE

Public to Trader

380 83 397 21 130 405 417 -105 118 323 87 125 56 263 00 1500 - 276 -107 - 167 -186 135

Public to Public

-95 -25 46 50 27 -50 100 212 165 131 -110 41 57 28 171 297 167 77 167 00 -87 -122 13

Trader to Public

-185 -20 -116 -14 -198 00 128 -65 -90 -339 -109 -122 -05 63 -356 00 1000 -129 -82 800 -20 -119 -78

SECONDHAND SALES SLOW AS PEOPLE STAY AT HOME

The restrictions on movement imposed by level two and three restrictions appear to have taken a little of the heat out of the market for secondhand cars

Dealer sales of the vehicles fell 59 during the month to 16300 while dealer purchases were down 25 to 12493 units Public transactions were down a similar 25 to 42701

In bikes dealer purchases slumped a massive 21 to 324 units while dealer sales were up 28 to 435 Public transactions were strong up 89 to 2582

In trucks dealer sales were down 109 to 2989 but their purchases climbed 5 to 2294

Public transactions of trucks were up 23 to 6704

36 MARCH 2021New Zealand

STATSTALK

BIKE AND PARTS SHORTAGES HITTING MOTORCYCLE DEALERS HARD

Stock stock stock ndash or rather the lack of it ndash is the major issue facing motorcycle retailers says Grant Woolford of major Auckland bike dealer Cyclespot

Everything is in short supply motorbikes accessories and especially spare parts because of production disruptions overseas and shipping delays

Woolford says the COVID-19 Level 3 lockdown in Auckland ldquois an absolute game-changer for us Most retailers are the same itrsquos the world we live in

ldquoBut itrsquos worse in Level 3 than in Level 4 (the highest lockdown level)

ldquoIn Level 4 you can go to your landlord and negotiate to pay no smaller or half rent everything slows down your staff are at home

ldquoUnder Level 3 Cyclespot makes sure everyone is employed and can stay at work Wersquore running at about 10 of standard output because people dont go shopping

ldquoWersquove had an okay (12 months) and we can put up with a little bit but to do more of this makes it toughrdquo Woolford says

ldquoIn Level 3 you donrsquot do any more business than you do in Level 4 but you have four times the cost

ldquoI think Level 3 is worse Itrsquos bad for retail unless you are an Internet based store relying on people coming to the door (to pick up goods)rdquo

The lack of motorcycles to sell is frustrating at a time when more people than usual are looking to buy he says

ldquoIn a perfect world if we had the stock it would be a magnificent time for us

ldquoWith interest rates like they are and New Zealanders feeling pretty safe and unable to travel theyrsquore willing to spend

ldquoTherersquos a very large increase in the number of people interested in buying motorcycles but we donrsquot have the stockrdquo

Apparel sales are consistent ldquobut itrsquos really the bikes where we canrsquot get stock but there are supply issues with pretty much everything from overseas

ldquoSpare parts are an absolute nightmarerdquo Woolford says ldquoThe biggest frustration with that is customer service

ldquoThere are still people who canrsquot understand that we may not be able to get partsrdquo

Dealers and workshops are stuck in the middle between customers looking to get bikes serviced and manufacturers unable to supply parts

ldquoShipping costs are so high therersquos no air-freight service

ldquoService is reducing and the poor end-user is paying through the nose

ldquoWe can have 60 bikes sitting in storage waiting for parts and that could be for weeks or monthsrdquo

Therersquos the cost of looking after and storing the bikes and ldquowe run out of room to put customersrsquo bikes

ldquoWe stock a huge range of parts but we canrsquot get what we needrdquo

Overall Woolford says he thinks ldquoNew Zealand is definitely in the best place in the world in lots of respects

ldquoUp to (the beginning of March) we had a lot of big gatherings we had a good summer and everyone has done okay

ldquoBut I wish everyone would play by the rules and do what they are toldrdquo to avoid lockdowns

NEW BIKE MAKES FEBRUARY 2021

MAKEFEB 21

YTD 21

FEB 20

CHANGE

MARKET SHARE

SUZUKI 206 389 134 537 237

YAMAHA 81 180 115 -296 93

HARLEY DAVIDSON 63 133 86 -267 72

HONDA 53 115 70 -243 61

KTM 52 114 25 1080 60

TRIUMPH 40 93 46 -130 46

ROYAL ENFIELD 39 44 21 857 45

FORZA 30 65 36 -167 35

KAWASAKI 30 58 38 -211 35

TNT MOTOR 30 47 53 -434 35

VESPA 25 61 30 -167 29

INDIAN 22 37 14 571 25

DUCATI 19 51 15 267 22

ZNEN 18 36 3 5000 21

BMW 16 43 26 -385 18

HUSQVARNA 16 20 5 2200 18

APRILIA 15 20 8 875 17

BENELLI 14 35 2 6000 16

MOPED 13 32 7 857 15

FACTORY BUILT 12 23 17 -294 14

OTHER 75 147 58 293 86

TOTAL 869 1743 809 74 1000

NEW BIKE MODELS FEBRUARY 2021

MAKE MODEL FEBRUARY 21

SUZUKI DR650SE 43

SUZUKI UZ50 39

TNT MOTOR ROMA 2T 28

SUZUKI GSX250FRLL9 26

SUZUKI DL650A V-STROM 650 ABS 21

FORZA CICLONE 19

YAMAHA MT03LA L 13

SUZUKI SV650AU ABS LAMS 12

FORZA CAPRI LX 11

HARLEY DAVIDSON SOFTAIL 21 STREET BOB 114 11

USED BIKE MAKES FEBRUARY 2021

MAKE FEB 21 FEB 20

CHANGEMARKET SHARE

HARLEY DAVIDSON 63 90 -300 426

BMW 13 16 -188 88

DUCATI 13 28 -536 88

HONDA 8 12 -333 54

TRIUMPH 8 22 -636 54

YAMAHA 6 18 -667 41

KAWASAKI 5 6 -167 34

APRILIA 4 1 3000 27

MOTO GUZZI 4 3 333 27

SUZUKI 4 6 -333 27

OTHER 20 35 -429 135

TOTAL 148 227 -348 1000

37MARCH 2021 New Zealand

STATSTALK

NEW TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

FUSO 67 61 98 171 127 122

ISUZU 63 84 -250 161 121 164

HINO 50 38 316 128 87 90

FIAT 36 19 895 92 67 47

VOLVO 23 14 643 59 37 53

SCANIA 22 27 -185 56 34 55

MERCEDES-BENZ 21 18 167 54 45 58

KENWORTH 15 15 00 38 40 37

IVECO 14 22 -364 36 32 44

FORD 11 9 222 28 14 17

OTHER 70 65 77 179 160 155

TOTAL 392 372 54 1000 765 842

USED TRUCK MAKES FEBRUARY 2021

MARQUEFEB 21

FEB 20

CHANGE

MARKET SHARE

FEB 21

FEB 20

TOYOTA 44 40 100 237 69 68

ISUZU 40 35 143 215 80 56

HINO 34 22 545 183 60 48

MITSUBISHI 28 18 556 151 54 30

MAZDA 9 3 2000 48 13 10

NISSAN 8 11 -273 43 20 21

DAF 3 1 2000 16 4 2

FORD 3 1 2000 16 6 3

SCANIA 3 1 2000 16 4 2

UD TRUCKS 3 1 2000 16 4 2

OTHER 11 20 -450 59 27 44

TOTAL 186 153 216 1000 341 286

TRUCKS REGISTRATIONS UP IN FEBRUARY

New and used commercial vehicle registrations were up in February after a slower start to the year

Total registrations of new trucks and buses over 3500kg GVM sits at 392 units for February This is up 54 compared to the same period the year prior which saw 372 registrations of new commercials for the month

Total registrations of used trucks and buses over 3500kg GVM sits at 186 units for February This is up 216 compared to the same period the year prior which saw 153 units registered

Fuso is market leader for new commercials in February for the second consecutive month with 67 units

registered and a 171 market share This was up 98 compared to the same period a year prior which saw 61 units registered

Isuzu is in second spot for the month down 25 with 63 units registered and a 161 market share

Hino is third up 316 with 50 units registered and a 128 market share

Fiat follows up 895 with 36 units registered Volvo up 643 (23) Scania down 185 (22) Mercedes-Benz up 167 (21) Kenworth unchanged (15) Iveco down 364 (14) and Ford up 222 (11)

Toyota is market leader for used commercials in February with 44 units

registered and a 237 market share This is up 10 compared the same period a year prior which saw 40 units registered

Isuzu is second up 143 with 40 units registered and a 215 market share Hino is third up 545 with 34 units registered and an 183 market share

Mitsubishi follows up 556 with 28 units registered Mazda up 200 (9) Nissan down 273 (8) while DAF Ford Scania and UD Trucks are all up by one unit with each brand seeing three registered units in used commercials

38 MARCH 2021New Zealand

AN EXPENSIVE MISUNDERSTANDING

The following case study was created by Financial Services Complaints Limited - an

independent and impartial dispute resolution services Banks finance companies and other lenders sign up to FSCLs services to mediate in disputes with customers

For years Astrid worked in a well-paid professional job In 2016 Astrid borrowed $80000 from a lender to purchase a luxury car from a dealer for $100000 The lender and the dealer were in partnership

The loan was set up with monthly payments of $850 and a final balloon payment of $60000 at the end of the loan term

When Astrid bought the car she thought the loan agreement included the lenderrsquos lsquoswap over optionrsquo meaning she could return the car to the dealer instead of making the balloon payment because the car was guaranteed to be worth at least $60000 at the end of the loan

Astrid made the monthly repayments for a few years without any problems However just before the end of the loan term in 2020 Astrid was made redundant Astrid told the lender she wanted to return the car to the dealer instead of making the balloon payment because she could no longer afford to pay it

The lender told Astrid her loan agreement did not include the swap over option and the terms required her to make the balloon payment or sell the car and pay any remaining loan balance Astrid voluntarily surrendered the car to the lender for sale who sold it for $35000

When the lender pursued Astrid for the remaining balance of $25000 Astrid complained to FSCL

DISPUTE

Astrid was sure when she purchased the car the lender told her she had the swap over option

In any case Astrid said the lender failed to inform her of the risk that the car could depreciate so far below its value leaving a large sum payable even after the car was sold

Astrid also didnrsquot think the lender

obtained a reasonable price when selling the car

The lender said the loan documentation clearly did not include the swap over option and denied that they would have told Astrid it did because the car she purchased wasnrsquot eligible for that type of lending arrangement

The lender said they adequately explained the risks of the loan agreement to Astrid when she purchased the car and gave her a copy of the loan agreement disclosure statement and terms and conditions clearly outlining the terms of the loan

The lender set a reserve price of $38000 for the carrsquos auction based on an official valuation The car received no bids at auction but a buyer approached them afterwards offering $34000 which the lender countered to $35000 and accepted because it was a reasonable offer

REVIEW

FSCL reviewed all documentation and written records relating to Astridrsquos loan The loan documentation clearly didnrsquot include the swap over option but there was little written correspondence or other evidence to show what other advice the lender gave Astrid about the loan

FSCL found that in 2017 Astrid had emailed the dealer asking for confirmation the swap over option applied to her loan because she couldnrsquot see it mentioned in her loan agreement but she was sure she was told it applied

In the absence of any other evidence

FSCL thought this email showed that the lender had discussed the swap over option with Astrid but had failed to make it clear it didnrsquot apply to her loan As a result Astrid didnrsquot understand the risk that she could be responsible for a substantial balloon payment if the carrsquos value depreciated below $60000 FSCL said that the lender had breached their responsible lending obligations under the Credit Contracts and Consumer Finance Act to assist Astrid to make an informed decision and be reasonably aware of the full implications of the loan

FSCL thought the lender had met their obligation to obtain a reasonable sale price for the car The auction reserve price was based on an official valuation If the lender hadnrsquot accepted the buyerrsquos offer (which wasnrsquot far below the reserve price and was countered by the lender) the car could have incurred further storage fees pending sale

RESOLUTION

The usual remedy where a lender breaches a responsible lending obligation is to write off the interest payable on a loan so the borrower is only liable for the principal amount they borrowed The rationale for this is that the borrower has had the benefit of the principal amount during the loan term

In Astridrsquos case FSCL thought a fairer outcome was for the lender to write off 50 of the interest on the loan leaving a balance of $17000 payable As a borrower Astrid had an obligation to read and understand her loan documents and query with

to page 39

39MARCH 2021 New Zealand

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TRADE DIRECTORYThe comprehensive guide to every service a dealer could use

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the lender why the swap over option wasnrsquot outlined Astrid had also clarified with the lender in 2017 that the swap over option didnrsquot apply to her loan so she had the opportunity to reduce her risk and prepare for the balloon payment before it fell due in 2020

Astrid didnrsquot accept our recommendation because she

disagreed that she should bear 50 of responsibility for the situation Astrid wanted to pursue her complaint elsewhere

INSIGHTS FOR PARTICIPANTS

It is important for lenders to take good records of all interactions with borrowers leading up to a loan being drawn down even where the loan is clearly affordable at the outset

Borrowersrsquo circumstances can change within a short period of time and good records will show not only that a loan was affordable but also that the borrower clearly understood the risks before signing up to it

from page 38

MACAULAY ADDS MAHINDRA

Macaulay Motors has picked up the growing Mahindra brand for the Southland and Central

Otago regions

Tim Rabbitte dealer principal of Macaulay Motors says that the business identified an opportunity with the Mahindra brand for farms and stations to buy an affordable robust and versatile utes to use on the farm where they would usually use quad bikes or RTVrsquos

ldquoWith some farms moving away from traditional quad bikes and side by side RTVrsquos providing affordable four wheel and two-wheel drive ute options that could offer similar capabilities on farms was a no brainer for usrdquo

ldquoThe Mahindra Pik-Up is the perfect workhorse for high country stations and large Southland or Central Otago farms Rabbitte says

ldquoWith the entry model starting from $26000 including GST it definitely needs to go on the shopping listrdquo

Rabbitte went on to explain that the exciting innovations in full electric models due within the next 12 to 24 months will offer organic farmers and the horticulture industry some great

alternatives for farm vehicles outside their current diesel or petrol models

The Mahindra brand will be available at Macaulay Motors in Invercargill Queenstown and Wanaka branches in March

40 MARCH 2021New Zealand

Thank you to all of our Dealersfor the support this year

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Page 32: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box
Page 33: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box
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Page 40: THE NEW ZEALAND VEHICLE DEALER’S NEWS SOURCE · 3/4/2021  · 6 2021 AutoTalk Magazine and autotalk.co.nz are published by Auto Media Group Limited. 8/152 Quay Street, P.O. Box