the new way to work index

New Way to Work Index Volume 2:

Teams and Technology

This survey, conducted in Spring 2014, was designed to gain an understanding of which communication and collaboration tools team members have and use; and to understand if there is a correlation between team success and technology use.

There is.

2

Copyright © Unify GmbH & Co. KG 2014. All rights reserved.

“Have it and use it”

31%56%Cloud file storage

35%83%See colleagues’ availability

22%61%Add video to a call

36%86%Add screen-share to a call

47%86%Enterprise IM

19%67%Add someone to conference call

22%56%Internal chat/social

81%26%See conference attendeesThe most successful

teams have and use key communication and collaborations capabilities two to four times more than those who say their teams enjoy marginal or no success.

Less Successful

19%53%Mobile UC

Very Successful

Put another way …


Struggling teams appear ill-equipped for today’s virtual business world.

The majority of people on less successful teams don’t have these collaboration capabilities -- or they have them but don’t use them.

Have it but Don’t Use itDon’t Have it

Mobile UC 3 56% 59%

Cloud file storage 14% 64% 78%

Internal chat/social 14% 61% 75%

Enterprise IM 8% 78% 86%

See colleagues’ availability 19% 58% 78%

Add video to a call 19% 42% 61%

Add screen-share to a call 11% 36% 47%

Add someone to conference call 19% 61% 81%

See conference attendees 14% 58% 72%

These are the capabilities we studied and why they matter


Availability

Have it and use itSee colleague’s

availability 35%83%

The ability to see if co-workers are available – just as in the office – is key to getting answers in real time.

“Presence” was one of the first key features of unified comms, but it’s limited use is surprising – and strongly correlated with team success.

Less SuccessfulVery Successful


81%26%

See who’s on a conference call

Have it and use itIs it easier to be candid if you see who’s on the call?

Our first survey showed that those on the most successful team speak as candidly on virtual calls as in the office.

Perhaps the greater use of tools that show who’s on the call aids in candor that leads to better collaboration.

See conferenceattendees



Adding someone to a conference call

15 years after the advent of unified communications, 40% of respondents still can’t click to add someone to a call.

Most collaboration on successful teams is spontaneous. So, it’s easy to see why ease of connecting correlates with team success.

Click to addsomeone to a call 19%

67%

Have it and use it



Adding video

75% say it’s easier to collaborate when they can see others on the call.

While the ability to click to add video to a call is fairly common among successful teams, nearly 80% of those on less successful teams either don’t have or don’t use it.

22%61%Add video

to a call

Have it and use it



Screen sharing / Web collaboration

Screen sharing, or web collaboration, is used by two-thirds of respondents.

With such high availability, the gap in use by more and less successful teams is telling. 19% of those on less successful teams have it, but don’t use it; 42% don’t have it.

Add screen-shareto a call

86%36%

Have it and use it



Enterprise Chat / Social

Chat and private social media are easy ways for team members to share knowledge and ask for help – vital in successful teams.

No wonder it’s the most used tool– though nearly half of those on struggling teams don’t have or use it.

Enterprise IM 86%47%

Have it and use it



Mobile collaboration

Only about one-third (34%) of responders have access to the same collaboration functions from mobile devices as they do in the office.

Ironic, isn’t it, since so many of us need these tools specifically because we’re mobile.

Mobile UC 19%53%

Have it and use it



31%

Cloud file storage

Cloud-based file storage is critical for access by colleagues and partners – and for those with limited storage on mobile devices.

More of our responders were likely to use a solution not sanctioned by IT for this function than any other.

56%Cloud filestorage

Have it and use it



What Can You Do?

1. Lead by example:

• Flip on your video camera

• Use chat and internal social media to share info and ask for help

• To promote dialog, use your phone, rather than one-way emails

2. Make sure all team members know how to use available tools

3. If your collaboration tools are too difficult or cumbersome, look to the cloud for affordable, fully featured social collaboration apps


Try Circuit – Free!

Your Free Circuit Trial Includes: Up to 100 Users Voice, Video & Web Conferencing Chat Screen Sharing File Sharing Virtually unlimited conversations Free Team Kickoff Webinar

www.Circuit.com

http://www.circuit.com/

the new way to work index

Technology

successful teams dont

technology use

limited use

video copyright

greater use of tools

conference attendees

availability copyright

team success