the new gphc inspection model
DESCRIPTION
The New GPhC Inspection Model. Leyla Hannbeck, Head of Pharmacy Services, NPA. The new inspection model “A show me, tell me story”. The standards are designed to protect the health, safety and wellbeing of patients and the public. Governance arrangements Empowered and competent staff - PowerPoint PPT PresentationTRANSCRIPT
The New GPhC Inspection Model
Leyla Hannbeck,Head of Pharmacy Services,
NPA
The new inspection model“A show me, tell me story”
1. Governance arrangements
2. Empowered and competent staff
3. Managing pharmacy premises
4. Delivering pharmacy services
5. Equipment and facilities
Based on FIVE principles and the underpinning GPhC
standards
The standards are designed to protect the health, safety and wellbeing of patients and the public
Principle 1: Governance arrangements
This is all about managing the potential risks that processes and services may pose to patients/public
Standard operating procedures (SOPs)
Staff have clear roles
Complaints procedure is in place
Appropriate records are kept
Patient confidentiality is protected
Safeguarding Children and vulnerable adults
NPA standard operating procedure
NHS ComplaintsRecord Book
Principle 2: Empowered and competent staff
This is all about the competency of staff, the skill mix and the way that training is managed within the pharmacy
Sufficient staff with appropriate skill mix
Training is appropriately supervised
Incentives and/or targets should not affect
professional judgement
Culture of openness, honesty and learning
This is to certify that:
Principle 3: Managing pharmacy premises
This is all about having well-maintained pharmacy premises that are hygienic, well-designed and secure
Well-maintained, clean and safe pharmacy premises
Well-designed and compliant with the Health Act and protects patient’s privacy
Clean and hygienic
Secure - ensuring protection of both stock and patient information
Principle 4: Delivering pharmacy services
This is all about the promotion and accessibility of pharmacy services to the public, and ensuring safe delivery of these
Clearly displayed pharmacy services
Services benefit the local community
Promotion of healthy lifestyles
Stock is sourced, stored, supplied and disposed of appropriately
Recalls and alerts are actioned
Principle 5: Equipment and facilities
This is all about ensuring that equipment and facilities used in the pharmacy are safe and for for purpose
Clean, well-maintained equipment is available
Equipment is fit for purpose and to the appropriate safety
Standard
IT equipment protects confidentiality
“A show me, tell me story” by the NPA
Principles
Evidence
In practice scenario
s
Sign-posting
How am I
doing?
Summary of NPA resources:
The following resources are available in this series, with further documents planned in due course:
“GPhC inspections “A show me, tell me story”: introduction” “GPhC inspections “A show me, tell me story”: Guidance — Principle 1” “GPhC inspections “A show me, tell me story”: Guidance — Principle 2” “GPhC inspections “A show me, tell me story”: Guidance — Principle 3” “GPhC inspections “A show me, tell me story”: Guidance — Principle 4” “GPhC inspections “A show me, tell me story”: Guidance — Principle 5” “GPhC inspections: “A show me, tell me story”: Self-assessment grading” “GPhC Inspections: FAQs (Dec 2013)” “GPhC inspections: NHS public health campaign pharmacy log” “GPhC inspections: Pharmacy cleaning matrix” “GPhC inspections: Pharmacy date-checking matrix” “GPhC inspections: Pharmacy drug/device alert log” “GPhC inspections: Pharmacy maintenance issues log” “GPhC inspections: Recommended resources” “GPhC inspections: Pharmacy self care log” “GPhC inspections: Pharmacy signposting record log” “GPhC inspections: Pharmacy team training record” (for individual members of the pharmacy team) “GPhC inspections: Sale of medicines protocol guidance”
Other NPA resources:Standard operating procedures: o Controlled Drugs o Responsible pharmacist o National Patient Safety Agency (for example, supplying insulin, supply of lithium therapy) o Medicines Use Review
How do inspectors grade pharmacies?
Our aim = NPA
members
Poor
Satisfactory
Good
Excellent!!
Regulation is used to drive continuous improvement
What can I expect during an inspection?
Approximately 2h in duration
All pharmacy team involved
Observations made on hand-held electronic device
Responsible pharmacist (RP) may view the observations
Comments may be added by the RP, before signing to confirm agreement with the report
Report sent to the pharmacy owner/superintendent pharmacist
shortly after the inspection
The focus is now on patient safety and inspectors will be looking for evidence of this
What evidence am I expected to provide?
Layout of pharmacy including work flow and availability of consultation area
Competence and skill mix of pharmacy team (training)
Insurance arrangements
Professional looking, well maintained, hygienic premises with clearly defined professional area
Security arrangements
Facilities for all patient groups, including those with disabilities Equipment and facilities are available to provide pharmacy
services
What if my pharmacy receives a poor* judgement?
Action plan issued Superintendent
pharmacist to respond within two days
Must state any remedial action to be carried out, when and who will be responsible for doing so
Moderate or high risk to patient safety: Rectify within TEN
working days
No significant risk (ie satisfactory but some standards not met) Rectify within
TWENTY working days
*This includes those pharmacies that have been graded as satisfactory but some standards have not been met
Remember!
The focus of the inspections is patient safety
Inspectors are not looking to penalise minor issues
It does not matter what methods are used to achieve standards
The more prepared you are, the less time the inspection will take
The NPA Pharmacy Services toolkit is available to help you ensure that you are continually meeting GPhC standards
IntroductionPrinciples 1, 2, 3, 4, 5Self assessment grading toolToolsSale of medicines protocolSummary of resources FAQs
GPhC inspections: “A show me, tell me” story”
Making a satisfactory pharmacy good/excellent
SOPsRecordsEvidenceServices
GPhC inspections: “A show me, tell me” story”
Processes and procedures in place
Procedures and processes regularly reviewed
Pharmacy Services consistently and actively promoted
Regular review of patient needs
Risk assessments carried out
Comprehensive record keeping
Innovation
Clear, positive health outcomes for patients
Scenario 1
Help with
health costs
HC11 NHS
Dispensing error: Tegretol Prolonged Release tablets 200mg supplied instead of Voltarol Retard tablets.
The patient took the tablets for two days before the error was detected and the patient’s doctor has contacted the pharmacy to notify the pharmacist of the error. The dispensing technician takes the call — what action would they take?
Which member of the pharmacy team were involved?
How are incidents dealt with? What processes are in place to notify the patient? Are incident reporting procedures in place? What possible factors were implicated in the
incident? Is indemnity insurance cover in place?
Scenario 2
You overhear a conversation on the chemist counter in which a member of the pharmacy counter staff is selling chloramphenicol eye drops 0.5% for use in a dog.
You intervene in the sale and afterwards take the member of staff to one side; how do you ensure that this does not happen again?.
What training has the member of staff completed?
How often is staff training planned and is this recorded?
Are one-to-one meetings planned in? Is there a Sale of Medicines Protocol in place
and do staff adhere to it?
Scenario 3
Your pharmacy is located within a GP practice and the practice manager has informed you that the cleaning contractor will be coming in prior to the surgery and pharmacy opening to clean the premises.
A member of the pharmacy team will not be present. Are additional security arrangements required?
A risk assessment should be carried out due to the change in circumstances
Are additional security arrangements required, for example locked shutters, use of CCTV, use of locked drawers
Will there be a risk of a breach in information governance?
Scenario 4
One of your patients comes in with two new items on their prescription. They will need counselling about both medicines, however, English is not their first language.
You struggle to relay the information regarding their prescription, and no-one in the pharmacy speaks their language.
Availability of information from Local NHS Organisation, for example, leaflets
Does the patient have sufficient information to safely take their medicine(s)?
Consider reviewing the local population demographics Signposting
Scenario 5
Extemporaneous preparation of an urgently medicine: you have the ingredients to prepare the medicine, however, the weighing scales have been placed in the stock room and some of the weights are missing. The dispensing technician advises you that they haven’t been used ‘for years’. Ordering via your specials wholesaler will take too long.
Can you attempt to make the medicine?
Is the pharmacist competent in preparing extemporaneous preparations?
Appropriate facilities and equipment should be in place to dispense medicines
Procedures in place for maintaining pharmacy equipment Signposting
Scenario 6
Computer technical issues: prescriptions requiring hand endorsement and labels having to be written by hand.
The pharmacist decides to take the prescriptions home to complete and check the endorsements as it has been too busy during pharmacy opening hours to do so. The prescriptions are in a carrier bag and are left overnight in the flat that the pharmacist shares with other flatmates, before being returned to the pharmacy the following morning.
Business continuity planning Data protection and confidentiality Information Governance SOPs in place and
adhered to Information Governance training for all staff Safe storage of prescriptions at all times
FAQs: general
If there is a locum pharmacist on duty, can the inspection be
deferred?
Will I get a notification of the intention of a GPhC inspectors
visit?
FAQs: action plans
I have received an action plan to complete, I am not sure what to do?
Can the responsibility for the action plan be delegated to a RP?
FAQs: action plans
What if the Superintendent Pharmacist is on holiday and an action plan needs to be produced?
I am not sure that ten days is sufficient time to rectify the shortfalls, what can I do?
FAQs: judgements
The inspector has asked me to sign the report at the end of the inspection, what if I don’t agree with the observations?
• No grading is made at this stage
• Signing is to denote that the inspectors observations are accurate
• The RP may add comments
• The report will be sent to Superintendent shortly after
• Superintendent may correct factual accuracies once received but not observations made by the inspector
• Superintendent will be asked to confirm their agreement with the report
• The judgement cannot be challenged, however
FAQs
How often will my pharmacy be visited?
Are the visits similar to the contract monitoring visits?
• There is some overlap
• GPhC inspections focus heavily on patient safety; risk assessment forms part of Clinical Governance (an NHS Essential Service)
• Contract monitoring visits are carried out by Local Area Teams, and only apply to those pharmacies in NHS England’s pharmaceutical lists; GPhC inspections apply to all registered pharmacies
Any questions?
Record keeping Legal records maintained Logs/matrices maintained as
supporting evidence
GPhC inspections: Pharmacy log
SOPs: In place for all the processes in
the pharmacy Up to date and regularly
reviewed Staff can demonstrate that
processes are followed in line with SOPs
Evidence of where incidents have occurred and SOPs reviewed, thus improving processes
NPA standard operating procedure
Remember!
Use the NPA self-assessment grading tool to give your pharmacy a grading and identify where you can improve
Pharmacy call to action:• creating a ‘pharmacy first’ culture• ensuring patients get the best from their medicines• integrating community pharmacy into the patient pathway• Increasing safety of dispensing
Put yourself in the shoes of inspectors and patients and see your practice through their eyes
Thank you for listening and good luck!!
The end!