THE NEW BREED OF GLOBAL BUSINESS TRAVELERS

And merging expectations in consumer and business travel

Travelers are looking for tools, services and support to streamline the travel process and ensure productivity

In a 2011 survey, 23% of managed travelers cited the expense reimbursement process as a top frustration 5

DIY attitude26% of managed travelers think they can find better pricing on travel components on their own, according to a 2011 report 7

Resulting in a more digitally connected and tech-savvy workforce

REFERENCES1: “Big demands and high expectations.” Survey compiled by Milward Brown, October-November 2013. Published by Deloitte, January 2014

5,7: “U.S. Business Traveler: Managed, Unmanaged and Rogue.” Survey conducted by PhoCusWright, September 2011. Published by PhoCusWright, February 2012

2: “Traveler Technology Survey 2013.” Survey conducted by PhoCusWright, October 2013. Published by PhoCusWright, December 2013

3: “The Future of Travel,” Survey conducted by Expedia, August – September 2013. Published by Expedia and Egencia, October 2013

4: “The Frequent Traveler, Finding a Balance.” Survey conducted by Equation Research, August and September, 2012. Published by Business Traveler News, October 2012

6: “The Genie Is Out of the Bottle: Managing the Infiltration of Consumer IT Into the Workforce.” Survey conducted by Accenture, 2011. Published by Accenture, October 2011

To find out more about American Express’s research on the future of business travel

visit: https://business.americanexpress.com

As a result, travel management needs to innovate its travel program tools to ensure program adherence, as well as traveler

productivity and safety

In 2012, 37% of global business travelers reported using mobile expense reporting tools 4

Travelers want the control to make their own decisions; to be able to choose the tool/app they prefer or use in their personal lives

In 2011, 45% of employees believed their personal device was more useful than the ones provided at work 6

45%

23%

26%

A YOUNGER, MORE MOBILE WORKFORCE

NEW EXPECTATIONS AND PREFERENCES

75%

Travelers are bringing a number of devices with them on the road, making them more connected than ever

More millennials are hitting the road

Millennials will comprise 75% of the global workforce by 20251

The rapid growth and adoption of socialplatforms

75% of travelers are using smartphones and tablets for personal and business reasons while traveling3

87 %

75%

2% % %44 38 33 8%

UGLOBAL NDER 35 35-44 45-54 OVER 550%

20%

10%

50%

30%

40%

37%

87% of travelers are active on at least one social network2