AUTOMOTIVE

CDK Service for Mercedes-Benz

THE MOST ADVANCED SERVICE SELLING SYSTEM ON THE MARKETIncrease your customer pay labor hours and streamline your inspection and communication processes

Drive revenue and enhance your customer’s experience throughout the complete vehicle ownership lifecycle with CDK Service. Our robust Service solution is fully integrated into your CDK Drive DMS, providing efficiencies to your Fixed Ops department that are second to none.

CDK Service for Mercedes-Benz dealerships is a single Service workflow solution that features online appointment scheduling, repair order write-up using a tablet or a desktop computer, a full multipoint inspection process, an ePayment cashiering solution with mobile payments, and multichannel communications.

Deliver continued communication and transparency to your customers with consistent pricing from the appointment to the final invoice. CDK Service provides the tools and technology you need to maximize customer loyalty and retention and drive Service profitability.

We’ve seen our hours per RO for Customer Pay increase 16.5% after using CDK Service.Mercedes Benz of Cutler Bay

CDK Appointment

Put your customers in the driver’s seat by providing the ability to easily schedule service appointments online 24/7 from any device, as well as BDC appointment scheduling.

• Provide transparency to your customers with consistent pricing from the appointment to the final bill with integration into your CDK Drive DMS and CDK ServicePricing.*

• Manage appointments with flexible shop capacity by Advisor and duration

• Quickly schedule a first service appointment for customers before they leave the dealership with their new car

CDK Lane

Provide a better experience by meeting customers with a tablet as they drive into the lane.

• Empower Advisors with access to customer information, vehicle history and recalls

• Sell additional service with access to Lane inspections, recommended service menus and previously declined services integrated with CDK ServicePricing

• Take pictures of damage, note concerns and create a repair order with the tap of a finger

• Capture a customer’s eSignature and directly integrate it into Document Archiving

CDK Inspect

Our powerful electronic inspection tool ensures that every vehicle that comes through your service center receives a multipoint inspection.

• Provide tools to allow your Technicians to easily complete the inspection and recommend additional services with CDK ServicePricing integration without leaving their bay

• Sell more service by presenting additional recommendations with photos and videos and allow customers to approve work from their mobile device

• Capture a customer’s eSignature on the final invoice from your tablet and save it into Document Archiving

CDK ePayments

CDK ePayments is a multichannel payment solution for your entire dealership, including Parts, Service and Accounting.

• Make it easy for your customers to do business with you by delivering the payment experience they want throughout your dealership

• Customers can decide if they want to pay by cash, check or credit card and choose to pay in-store or from their mobile device

Multichannel Communications

Our multichannel communication options allow you to communicate with your customers in the method they prefer, enhance your brand and build stronger relationships with your dealership.

• Increase customer retention and loyalty with personalized communication at the right time

• Communicate with your customers with engaging emails and two-way text messaging, including notifcations for appointment confirmation and reminders, additional service approvals and vehicle ready notifications

Packaging and Pricing

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*CDK ServicePricing is required

Package One – CDK Appointment Only

Upfronts Monthly

$1,195 $310

Package Two – CDK Lane Only

Upfronts Monthly

$1,999 $550

Package Three – CDK Service Full Suite (includes Appointment, Lane, Insepct, texting, and ePayments)

Upfronts Monthly

$3,499 $ 1,950

Ready to give your Service department a boost?Contact us at 888.424.6342 or email ds.telesales@cdk.com.

Key Features and Benefits