the module 1 is intended to give you further · modul ke: fakultas program studi the module 1 is...

Modul ke:

Fakultas

Program Studi

The Module 1 is intended to give you further understanding of how and what is needed to comprehend much better concerning the aspects of time and its changes.

FAKULTAS EKONOMI dan BISNIS

Program StudiMANAJEMEN

www.mercubuana.ac.id

TSM DECEMBER 2008 2

Don’t be afraid.

What did the vet say?

He asked the dog not to be afraid.

Don’t move.

He asked the dog not to move

He asked the dog not to be afraid and move.

TSM DECEMBER 2008 4

TSM DECEMBER 2008 5

LISTENING page 79Good Managers

VOCABULARY page 80Verbs and Prepositions

READING page 81Managing Across Cultures

LANGUAGE REVIEW page 82Reported Speech

SKILLS page 82Socializing and Entertaining

CASE STUDY page 84.The we do things

TSM DECEMBER 2008 6

Quotes

“Management Problems Always Turn Out To Be People Problems”

By

John Peet, British Management Consultant

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Starting up

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TSM DECEMBER 2008 9

☺What qualities and skills should a good manager have?☺Choose the six most

important form the list.☺To be a good manager you

need to:

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1. Like people2. Enjoy working with others3. Give orders4. Listen to others5. Make suggestions6. Judge people’s abilities7. Plan ahead8. Be good with numbers9. Make good presentations10.Be persuasive


If you are managing people from different cultures, what other qualities and skills do you need?


Listening script No. 9.1. See page 149.


• Kriengsak Niratpattanasal is a management consultant in Thailand.

• Listen to the first part of the interview and complete the chart.


Managers need to be good at ….

….in order to

1 Observing Understand the behavior, the …………, and …………….of their staff.

2 Listening …………..,………..their staff’s…………… .

3 Asking Questions

…………,………..all the ……. they need to make the right decisions.

4 Speaking ………….their ………….clearly to all their staff.


The Answers to exercise 9.1.


Managers need to be good at ….

….in order to

1 Observing Understand the behavior, the understand, and strengthens of their staff.

2 Listening learn, about their staff’s problems.

3 Asking Questions

Find out , all the informationthey need to make the right decisions.

4 Speaking Communicate their objectivesclearly to all their staff.


Listening Script 9.2,

see page 149 - 150.


Listen to the second part of the interview.

Decide whether these statements are true or false, according to Kriengsak.

Managers need to:

TSM DECEMBER 2008DRS. YUDI ANJANGSANA, MM. 27

1. Plan in advance.2. Find out about the local language,

culture and conditions.3. Get to know the local people.4. Try to become experts as soon as

possible.5. Spend time observing and asking

questions.


Answers:• True • True• True• False • True


Listening Script 9.3,

see page 150.


Listen to the third part of the interview and

answer these questions.


1.What do managers often want from Asian staff?

2.What do the managers sometimes ignore?

3.Why might the managers underestimate the local skills and abilities?


ANSWERS


1. They mistakenly want them to be more forceful, to deal with problems logically, and to be ambitious.

2. They ignore the background, education, and cultural differences between themselves and their staff.

3. Because they focus too much on their weaknesses, jump to conclusions too quickly and label all local staff as the same.


What advice would you give to a foreign manager who is going to manage staff in your country?


Verb and preposition combinations are often useful for describing skill and personal qualities.

Match the verbs 1 to 7 with the prepositions and phrases a) to g)

A good manager shoul:


1. Respond

2. Listen

3. Deal

4. Believe

5. Delegate

6. Communicate

7. Invest

a) In their employees’ abilities.

b) To a deputy as often as possible.

c) To employees’ concerns promptly.

d) With colleagues clearly.

e) With problems quickly.

f) In regular training courses for employees.

g) To all suggestions from staff.


1. Respond

2. Listen

3. Deal

4. Believe

5. Delegate

6. Communicate

7. Invest








TSM DECEMBER 2008 DRS. YUDI ANJANGSANA, MM.

47

1. Respond

2. Listen

3. Deal

4. Believe

5. Delegate

6. Communicate

7. Invest









48

1. Respond

2. Listen

3. Deal

4. Believe

5. Delegate

6. Communicate

7. Invest









49

1. Respond

2. Listen

3. Deal

4. Believe

5. Delegate

6. Communicate

7. Invest








TSM DECEMBER 2008D 51

Which do you think are the three most important qualities in Exercise A?

(Discuss with your friends)

TSM DECEMBER 2008D 52


Some verbs combine with more than one preposition. For example:

‘He reports to the Marketing Director.’ (to a person)

‘The Sales Manager reported on last month’s sales figures.’ (on a thing)

Say whether the following combine with someone or something.


Report to Someone

Report on Something

No. 1.


Apologize for something

Apologize to someone

No. 2.


Talk to Someone

Talk about Someone & Something

No. 3.


Agree with Someone

Agree on Something

No. 4.


Argue about Something

Argue with Someone

No. 5.


1. I agreed ……….her that we nee to change our marketing strategy.

2. I talk………my boss every Monday at our regular meeting.3. We argued …….next year’s budget for over an hour.4. He apologized ……losing his temper.5. We talked ……our financial problems for a long time.6. The Finance Director argued……our Managing Director over

profit sharing.7. I apologized …………Paula for giving her the wrong figures.8. Can we agree …….the date of our next meeting?


1. I agreed with her that we nee to change our marketing strategy.

2. I talk to my boss every Monday at our regular meeting.3. We argued about next year’s budget for over an hour.4. He apologized for losing his temper.5. We talked about our financial problems for a long time.6. The Finance Director argued with our Managing Director

over profit sharing.7. I apologized to Paula for giving her the wrong figures.8. Can we agree on the date of our next meeting?

Reported speech

I’m going home

Direct speechShe said, “I’m going home”.

February 25th March 4th

Reported speechShe said (that) she was going home.

Reported speech /2Posibles cambios:

Tiempos verbales. He said, “I love you”He said (that) he loved me.Orden de las palabras

Mum says, “Why aren’t you at school?”Mum wants to know why you aren’t at school.Pronombres (Ver ejemplo en tiempos verbales)Otras palabras

Peter said, “I’m seeing the doctor tomorrow”.Peter said (that) he was seeing the doctor the following day.

Reported speech /3Cambios en los tiempos verbales:

Direct speech Reported speech• Present simple Past simple

‘I like peaches’. He said he liked peaches.• Present continuous Past continuous

‘Is it raining?’ He asked if it was raining.• Past simple Past simple / Past Perfect

‘I didn’t recognize you’. She explained that she hadn’t recognized /didn’trecognize me.

• Past continuous Past continuous or past perfect continuous

‘I was joking about the price.’ He said he was joking (Or:had been joking) about the price.

Reported speech /4Cambios en los tiempos verbales (continuación)

Direct speech Reported speech Past perfect Past perfect‘I hadn’t seen her before that day.’ You said you hadn’t seen

her before that day.shall / will should / would

‘We’ll be late.’ I told him we’d be late.can, may could, might

‘I can swim.’ She thought she could swim.must must or had to

‘I must go.’ He said he must / had to go.

Reported speech /5

Reporting questions

Two kinds of questions

1. Yes / No questions

He wanted to know if / whether I was leaving.

‘Are you leaving?’ he said.

s vaux

aux s v

Reported speech /6

2. Wh-questions

‘Where is the President staying?’ the reporter said.

Wh-word aux s v

The reporter asked where the President was staying.

Wh-word s aux v

Reported speech /7

Otras palabras

here therenow then, at the timetoday that dayyesterday the day before / the previous daytomorrow the next / following daythis week that weeklast week the week before, the previous weekan hour ago an hour before / earlier

Reported speech /8

Say or tell

Tell

Daniel told me (that) he was ready.

Say

Daniel said (that) he was ready.

Ask, want to know, wonder

‘What’s the problem?’ he said.He wanted to know / asked (me) / wondered what the problem was.

+ el oyente

no se menciona el oyente

‘Andrew is working,’ Jessica said.Jessica said (that) Andrew was working.‘I’ve fixed the shelves,’ John told Susan.John told Susan (that) he had fixed the shelves.‘My money had run out,’ said Daniel.Daniel said his money had run out.‘You can sit over here,’ the steward said.The steward said we could sit over there.‘When did you start acting, Melissa?’ Guy said.Guy asked Melissa when she had started acting.‘Has the taxi arrived yet?’ someone asked.Someone asked if / whether the taxi had arrived yet.

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