the modern business traveller - centre for aviation · this document contains unpublished...
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This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.
American Express Global Business Travel (“GBT”) is a joint venture that is not wholly owned by American Express Company or any of its subsidiaries (“American Express”). “American Express Global Business Travel,” “American Express,” and the American Express logo are trademarks of American Express, and are used under limited license.
Responding to their needs
THE MODERN BUSINESS TRAVELLER
Sanghamitra Bose, General Manager, Singapore American Express Global Business Travel
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.
Increased Costs
Data
Distribution
1. Technology
New Technology
Modern Traveller
Duty of Care
Traveller Centricity
Sharing Economies
Macro Trends
2. Geo-political
B2B
B2C
3. Consumerisation
THE WORLD AROUND US
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.
WHO IS THE MODERN BUSINESS
TRAVELLER?
Hyper-connected
Consumer mindset
Expects personalisation
Demands flexibility
Age agnostic
Singapore-Asia strong ties
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.
50% - increase in travellers
reporting safety concerns
25% - increased requests for
safety training
54% - concerns travelling to
the US
PERSONAL SAFETY
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.
43% -increase in interest in combining Business and Leisure trips
20% - interest in bringing along a family member
QUALITY OF LIFE
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.
Alternative accommodation options
30% of travel managers have NO plans to include in
policy
FLEXIBILITY & CHOICE
59% of travel managers have NO plans to include in policy
25% of travel managers report increased interest
Alternative ground transportation
56% of travel managers report increased interest
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.
They’ve seen traveller enquiries about data security increase 31%
DATA SECURITY
Claim employees allowed to use personal devices for business communication 58%
Say travellers may access public WiFi with their business devices
64%
Travel managers report…
Allow the use of non-purged laptops and devices
47%
This document contains unpublished confidential and proprietary information of American Express Global Business Travel (“GBT”). No disclosure or use of any portion of these materials may be made without the express written consent of GBT. ©2016 GBT Travel Services UK Limited.
Welcome to better business travel.