the mobile & wearable web (part 1) - people's insights | march 2015

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Part 1: The Mobile & Wearable Web PEOPLE’S INSIGHTS MONTHLY BRIEF: MARCH Photo: Yuri Numerov

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In Part I of this two-part series on mobile engagement, we take a look at how mobile phones, and smart phones apps are changing how we live, work, and evolve socially. This issue features fresh insights and the hottest cases from the recent Mobile World Conference (MWC) and South by Southwest (SXSW), courtesy of Adrian Rosenthal (@neurosenthal), Head of Digital & Social - MSL Germany, and Alice Hu (@alicehu), Deputy Digital Lead at MSLGROUP Asia.Inside, you’ll find eight initiatives that indicate the swift adoption of wearables, people’s demands that mobile devices and apps offer real value, and the latest social networks. Also, as a bonus – Alice Hu highlights why brands should place mobile at the heart of their communications approach.We hope you enjoy this issue. Let us know what you think at @PeoplesLab and stay tuned for Part 2 of this series. Connect with us on Twitter @msl_group.

TRANSCRIPT

  • Part 1: The Mobile & Wearable Web

    PEOPLES INSIGHTS MONTHLY BRIEF: MARCH

    Photo: Yuri Numerov

  • 40 years ago, when Martin Cooper, the inventor of mobile phones,

    stood in midtown Manhattan and made the very first call on a

    mobile phone could he have envisioned a future where mobile phones become as indispensable as they have today?

    Maybe he did. And maybe in all probability he did not.

    The rate at which mobile phones have proliferated our lives is astounding in 2010 alone, 90% of the world had a mobile signal. Mobiles have grown in

    popularity faster than computers, and its easy to understand why: theyre cheaper, more intuitive to use, and most importantly very accessible. These smart gadgets we carry around in our hands and pockets are constantly at work.

    Theyre connecting the world. Theyre bringing people closer shrinking boundaries, changing lives, spreading ideas across borders, creating new

    businesses and so on. And whats exciting is that these opportunities are only the tip of the iceberg! Mobile phones (indeed, all mobile devices) are clearly the

    flavour of the season and by the looks of it, will continue to be for many more seasons.

    Introduction

    Photo: Ed Yourdon on Flickr

  • MSLGROUP at SXSW: (left to right) Romain Vezirian (France), Adrian Rosenthal (Germany),

    Narendra Nag (India), Erika Joseph (USA), Alice Hu (China)

    Part 1 The World of Mobile

    In Part 1 of this two-part series on mobile

    engagement, we take a look at how

    mobile phones, and smart phones apps

    are changing how we live, work, and

    evolve socially. This issue features fresh

    insights and the hottest cases from the

    recent Mobile World Conference (MWC)

    and South by Southwest (SXSW), courtesy

    of Adrian Rosenthal (@neurosenthal),

    Head of Digital & Social - MSL Germany,

    and Alice Hu (@alicehu), Deputy Digital

    Lead at MSLGROUP Asia.

    Inside, youll find eight initiatives that indicate the swift adoption of wearables,

    peoples demands that mobile devices and apps offer real value, and the latest social

    networks. Also, as a bonus Alice Hu highlights why brands should place

    mobile at the heart of their

    communications approach.

  • Mobiles Taking Wearable Tech to New Heights

    Alongside the mobile and smart phone boom, were seeing a lot of innovations in wearable technology like fitness bands, smart glasses and smart watches. In isolation, they are at best style icons. But when used with smart phones,

    they offer immense value. Take smart watches, for example they offer the right balance of form factor, communication apps (receiving calls, texts, setting alarms) and tracking apps, with cool design.

    Its a market with a lot of smart challengers from the expensive overloaded Apple Watch to the broader range of affordable products (under 100) offered by players like MyKronoz. And its growing in popularity. According to a global survey by Global Web Index, 9% of online adults own a smart watch and 8% own a smart wristband. Millennials lead this

    trend 48% of wearable owners are between 18 and 34 years old.

    Wearable technology enables marketers to engage with people on a very intimate, personal level the likes of which were quite unimaginable before. Some of the wearables and associated trends that stood out at MWC and SXSW are:

    An Extension of the Human Body: Dorothy

    This Bluetooth-connected device which can be clipped on to your

    shoe has a corresponding mobile app which can be set to make a call,

    send a text or even call an Uber, all

    with the click of your shoes. Inspired

    by the ruby slippers in the Wizard of

    Oz, this wearable points to a future

    of seamless integration of wearables

    as an extension of our bodies.

    A part of the Larger Digital Web: Fitcoin

    Mint money while you get fit that is the working model of Fitcoin. The

    app, integrates digital currency

    Bitcoin with popular fitness

    wearables Mio, Atlas and Jawbone 3

    and heightens the value of the

    trackers. Not only do you get fit,

    you can earn a few bucks on the way

    too.

    An integral part of Health Management: Tinnitracks

    This app offers an enterprising way

    of using mobile technology to cure

    tinnitus the painful ringing in the ears which ails millions of people.

    The app filters music on the users phone to match their tinnitus levels,

    helping ease the impact. This

    application points to how far mobile

    technology has come from making calls to curing ailments.

  • Photo: Kimberley Kling on Flickr

    Mobiles A Renewed Focus on Adding Value

    Mobiles are no longer used only to make calls; they are supercomputers we carry

    everywhere and use for multiple functions. As the mobile industry matures,

    were noticing that people are addicted to the utility, and expect apps that add more value. Brands and organizations looking to engage on mobile would do well

    by focusing on the utility aspect of their mobile app or product.

    Smart Apps meet Smart Products: BluesmartBluesmart is the worlds first carry-on suitcase that offers smart facilities for travellers remote locking, GPS location tracking, a built-in scale all controllable from the Bluesmart app. Bluesmart delivers on the travellers basic needs to know how much their bag weighs and to be able to track their bag at all times.

    Smart Partnerships: Johnnie Walker + 99Taxis Johnnie Walker collaborated with Brazils largest taxi fleet service, 99Taxis, to provide weekend discounts to partygoers to encourage them to use the taxi service instead of driving their own cars. A brilliant initiative to

    encourage responsible drinking.

  • Photo: Michele Manganelli on Flickr

    Mobiles New Content-driven Social Apps

    Smart phones are prompting a shift from social networks to social apps. The

    mobile form factor and user interface are leading the development, and bringing

    in a new style of creative expression and storytelling.

    Revival of Live Video Streaming: MeerkatSXSW was abuzz with talk about the live video streaming app that exploded

    overnight. Just weeks into its launch, it saw registered users in the thousands,

    with hundreds of videos being streamed on the platform every hour. The live

    streaming feature got marketers talking could this be the next in content marketing?

    Another manifestation of Anti-Social apps: HaterAnother app that debuted at SXSW was the Hater app. Simply put, the app

    provides a platform for people to share all the things they hate, through

    photographs. Its an interesting counter to the positive interaction social networks strive to promote. And, its an unprecedented way of engaging on mobile. What might brands do with an app like Hater?

  • Coca-Cola Founders

    Apart from mobile, the initiatives covered here have one more thing in common: theyre starting from ground up, and will face the challenge of Scale. Our last initiative in this issue looks at how one

    of the worlds largest organizations is approaching new solutions and scales from a completely different angle.

    Smart Partnerships: Coca-Cola FoundersToday, there seems to be no dearth of new ideas, and smart, capable individuals to bring them to

    life. Coca-Cola decided to tap into these entrepreneurs, rather than their ideas. Through the Coca-

    Cola Founders program, the company invites entrepreneurs to leverage its global network,

    relationships, resources and reach, to inspire their next big idea. The collaboration presents a win-

    win to the company and the entrepreneur as it bypasses the niche phase altogether and is designed for scale.

    We hope you enjoy this issue. Let us know what you think at @PeoplesLab and stay tuned for Part 2

    of this series.

    Nidhi Makhija-Chimnani

    Director Research and Insights, MSLGROUP @NidhiMakhija

    Melanie Joe

    Consultant Research and Insights, MSLGROUP @melanie_joe

  • Why Brands Need To Take A

    Serious Look At Mobile And

    Trends From Asia

    + Asia's Mobile Messengers Show the Next Stage of Digital Transformation

    Alice HuDeputy Asia Digital LeadMSLGROUP Asia

  • In China and the rest of Asia, many users are accessing the Internet

    for the first time through their mobile devices, making the region

    one of the most mobile-first regions of the world. Because of this, a

    new defining "mobile-first" consumer has emerged along with new

    social platforms that create rich lifestyle experiences for these

    mobile-savvy citizens.

    Asian mobile messengers have been quick to meet the expanding needs and

    growing opportunities in the region. The big ones are WeChat, Line and

    KakaoTalk. They have become the most popular apps in many countries because

    they have built a wealth of service features that extend beyond the social

    engagement and chatting that are the base of Western social platforms such as

    Facebook, Instagram, and Twitter.

    On WeChat, for example, users can manage financial investments, book and pay

    for a taxi, chat with friends and more, all within the platform.

    As a result of the opportunity for rich engagement, brands have taken to a

    mobile first strategy.

    A new gelato brand from the popular Chinese bakery, 21 Cake, can only be purchased through a mobile messenger.

    To engage with its fans, soccer club FC Barcelona has created an official account and special branded stickers on Line.

    Top: 21 Cake

    Bottom: FC Barcelona

  • Photo: Bubbly blog

    Considering mobile as the focal point for a business' consumer engagement

    isnt limited to China. It continues to spread throughout Asia and is catching on in other regions as well.

    Line launched Line Pay late in 2014 to strengthen its mobile commerce offering. KakaoTalk is expanding into services with Kakao Taxi. It is meant to rival Uber and

    will most likely build strength in the Korean market where KakaoTalk is synonymous

    with communication itself.

    Just last month at the Consumer Electronics Show, Caesars Entertainment collaborated with WeChat to enable guests to convert their WeChat and thus

    smartphones into room control devices at the Linq Hotel. Guests were able to

    control lighting, room temperature and more with their WeChat app.

    The popularity of these platforms and their futures has already influenced western

    platforms youll already see many of their features adapted from the stickers available on Facebook Messenger and Snapchats incorporation of QR codes.

    A popular app or social platform can lose popularity quickly. But these mobile

    messengers have incorporated so many features into their platforms that they are not

    only retaining users, but also increasing them. When a user needs to use the app not

    only to communicate, but also to complete daily tasks and errands, it becomes

    difficult for them to remove themselves from the ecosystem the app has created.

    The question is to what degree the next generation of apps and social platforms will

    take this approach? How will we see this new role of digital being integrated by western

    platforms?

    Share your thoughts with @alicehu on Twitter.

  • Taking Wearable Tech to New Heights

    Dorothy

    Fitcoin

    Tinnitracks

    A Renewed Focus on Adding Value

    Bluesmart

    Johnnie Walker + 99Taxis

    New Content-driven Social Apps

    Meerkat

    Hater

    Smart Partnerships

    Coca-Cola Founders

    Inside

    13

    15

    17

    20

    23

    26

    30

    34

  • Mobiles Taking Wearable Tech to New Heights

    + Dorothy

    + Fitcoin

    + Tinnitracks

  • Dorothy

    Video: How Dorothy works

    Dorothy Gales from the Wizard of Oz only

    had to click her heels for her magical red

    ruby slippers to transport her to any place

    she desired.

    While teleportation may be a thing best

    left to science fiction, shoes that obey

    commands could soon become a reality.

    That day may not be far off, with the

    latest in wearable technology from

    iStrategyLabs. Consisting of a Bluetooth-

    enabled device and a mobile app, theyre together called the Dorothy, and quite aptly so.

    How it works

    Connected to the mobile app, the device called Ruby can be clipped to your shoe. Click your heels together three times, and

    the device triggers the app to call your

    phone and viola, just like that, you could opt out of an awkward social

    situation!

    #DiscreetWearables

  • Photo: iStrategyLabs

    The app that can get you out of Bad Dates

    Dorothy can be set to either of these 3 pre-determined responses:

    1. Receive a call

    2. Text 3 friends

    3. Order an Uber

    Extricating oneself from bad dates or awkward situations is just scratching the

    surface of possibilities technology like this offers. Seamless integration the likes

    of which this app makes possible could very well be useful in areas like

    Healthcare and Security.

    Its easy to see this being used in the future for the aid of persons in assisted living or for heightened security, especially for women and senior citizens.

    Wearable technology is rapidly advancing and might soon become an

    indispensable part of our lives. Dorothy turns everyday shoes into smart

    footwear, adding to the already long list of wearables that provide practical

    utility. It might not be long till we are accustomed to every object on our person

    being smart in its application.

    Watch Meredith Vieira review the Dorothy on her show here

  • Fitcoin

    Video: Fitcoin by Chaotic Moon Studios

    Cryptocurrencies have been rising in

    popularity since the invention of the

    blockchain technology and notably,

    Bitcoin in 2008. More and more, people

    are attracted to the notion of having a

    web-based decentralized currency.

    The use and spread of Bitcoin has resulted

    in the development of several such digital

    currencies online known as altcoins -each with their own way of mining for

    digital money.

    The latest technology is Fitcoin which measures your physical activity, calculates

    the energy you spent and converts it into

    computing power. The more energy you

    spend during the workout, the more

    computing power to mine the cryptocurrency, and the more Bitcoin you

    are awarded.

    Designed by Chaotic Moon, Fitcoin helps

    you earn real money (well, in cents rather

    than dollars) as you exercise.

    #Fitcoins

  • Making money while getting healthier too good to be true?

    Designed to work with existing fitness tracking wearables like the Mio, Atlas and

    Jawbone 3, Fitcoin collects data about the user while they exercise like heart

    rate and length of activity. Then, using an algorithm, it converts the physical

    effort into mined currency. As a demonstration, Grant Nichol, a designer on

    Fitcoin, wore a Mio band and ran for 40 seconds on a treadmill to earn a

    whopping five cents.

    The app also has a social component people can invite friends to compete in fitness challenges.

    More integrations with the Real World

    Apart from making spare change, Chaotic Moon believes the app can provide real

    benefits such as lower health insurance rates. Other benefits could also one day include partnerships between sports brands and Fitcoin, discounts at local

    gyms or even discounts on health products.

    Essentially, these integrations offer people more incentives to work out, and to

    use the app. A win-win for all it seems, if it takes off.

    Read our Peoples Insights brief on Bitcoin

    Read about how blockchain technology can change the worldPhotos: Chaotic Moon Studios

  • tinnitracks

    Video: How Tinnitracks works

    Health and fitness was the fastest growing

    app category of 2014, and there are close

    to 100,000 health-related apps on iOS and

    Android.

    These apps enable people to evaluate

    their health and track their progress, and

    are introducing a new era of personalized,

    data-driven health solutions.

    Beyond fitness and diet, were seeing new apps that try to help people

    manage diseases and disabilities.

    A good example is Tinnitracks which

    launched at SXSW this year. The app that

    seeks to cure tinnitus a condition most commonly associated with ringing in the

    ears - by matching peoples favouritemusic with the frequencies they need to

    manage their tinnitus levels.

    #mHealth

  • How Tinnitracks works

    The German-based app works by evaluating the music in the users phone and filtering out the frequency of an individuals tinnitus. The Tinnitracks website lets people test their tinnitus levels with sample tinnitus sounds, and this can

    also be cross-checked by a doctor.

    This course of treatment is based on clinical therapy studies that show how

    removing the frequencies of tinnitus and listening to that music for about 1-2

    hours every day for a period of six months can help in bringing an individuals tinnitus levels back to normal.

    The working model of this app is indicative of how health and tech are coming

    together to create significant value for people in terms of diagnosis and

    treatment. Making utility like this accessible on the mobile, moreover, makes it

    all the more appealing because of its ease of use.

    Next steps: Engaging Doctors?

    Apps like Tinnitracks could reach more people and the right people by engaging

    the key influencers - doctors. In a survey conducted by mobile engagement

    provider Mobiquity, Inc, 34% of the respondents said they would increase their

    use of apps if their doctors actively recommend it.

    Tinnitracks has the potential to contribute to the growth of mHealth. It will be

    interesting to watch how it grows.

    Photo: Tinnitracks

    Privacy: What happens with data from mobile health apps?

    Infographic: The Appification of Mobile Health and Fitness

    Also see - Be My Eyes An app that lets people guide blind persons in real

    time

  • Mobiles A Renewed Focus on Adding Value

    + Bluesmart

    + Johnnie Walker + 99Taxis

  • BLUESMARTBeyond fitness and mHealth, were also seeing innovation in the space

    of travel.

    With more and more people

    travelling the world, there will soon

    be the need for travel accessories

    that are connected, smart and make

    getting from one place to the other

    more convenient.

    Silicon Valley-based technology

    company Bluesmart was founded in

    2013 with that goal making connected travel products for the

    modern traveler.

    Enter the Bluesmart suitcase, the

    worlds first connected carry-on thats poised to revolutionize travel as we know it.

    Video: How Bluesmart works

    #SmartTravel

  • Reimagined for the Connected Generation

    Bluesmart is a first in luggage innovation in decades, and it doesnt disappoint.

    The suitcase is controlled by your smartphone, and has features that enable you

    to perform activities like locking it, weighing it, locating it in a crowd and more all from your phone. It also has a built-in battery that can charge a smartphone as many as six times.

    One of its biggest advantages is the scale which allows you to weigh the bag and helps you control whether or not you pay an extra baggage fee

    (#nomoresurprises!). The founders say it works with 90% accuracy, with potential

    for more fine-tuning.

    Why Bluesmart is Getting it Right

    More travelers = more travel products: More people are travelling from one part of the world to the other. According to a World Tourism Organization

    report, international tourist arrivals grew by 5% in 2013, with an additional 52

    million international tourists travelling the world.

    The demand for wearables is increasing: Wearable technology is becoming more seamless and accessible. In 2013, about 1.23 million smartwatches alone

    were shipped worldwide, and the number is expected to hit 25 million by the

    end of 2015.

    Photos: jebiga.com

  • Launched at Y Combinator, Bluesmart is

    already proving to be a popular idea it raised over $2 million on crowdfunding

    website Indiegogo. A clear indication of

    the demand for smarter luggage.

    The company is also working on

    developing smartwatches that can be

    used to operate the carry-on. And

    hopefully more connected travel products.

    Learn more about Bluesmarts features

    Photo: cnet.com

  • Johnnie walker + 99taxis A number of taxi service apps have sprung

    up in the past few years, like Uber, Lyft,

    and Easy Taxi.

    While they essentially provide the same

    service, most of the companies have their

    own distinct features and compete with

    each other to offer the most value to

    customers.

    Were beginning to see brands partner with these apps, to delight customers (as

    Uber often does) or to deliver on their

    brand promise. A collaboration in Brazil

    between Johnnie Walker and taxi service

    company 99Taxis does both.

    Called Hoje No Dirijo (which translates

    to No Driving Today), the program offers discounts for partygoers who use 99Taxis

    at specific hours on weekends,

    encouraging people to keep their cars at

    home while going out to drink.

    #SmartPartnerships

    Photo: 99Taxis

  • Photo: 99Taxis

    Given that Brazils taxi fares are among the steepest in the world, it can be expensive for regular partygoers to hire taxis to go home. As a result, driving

    while under the influence of alcohol can be quite common.

    Johnnie Walker used this as an opportunity to sponsor a solution. The brand

    partnered with Brazils largest taxi fleet 99Taxis, which has more than 50,000 licensed drivers, to offer discounts to partygoers. Customers could avail

    discounts every Friday and Saturday, between 9 pm and 4 am.

    The results?

    The collaboration was a success, and the discounts covered 1 million miles. The

    program has proved so successful its that currently in its third 3rd season.

    Hoje No Dirijo is a great example of how brands can leverage disruption and

    peoples new behaviours to make an impact.

  • Mobiles New Content-driven Social Apps

    + Meerkat

    + Hater

  • Meerkat

    Photo: Meerkat

    Very few mobile apps have become as big

    an overnight sensation as the live video

    streaming app Meerkat, which launched in

    February this year. (Unless of course they

    make a cameo in a hit TV show like

    Monument Valley did in House of Cards.)

    Back to Meerkat the Israel-based app took Austin by storm at SXSW, and indeed

    the digital marketing community online.

    Whats it about? The app enables people to stream video from their phones to their

    Twitter followers in real-time. The

    experience is quick, seamless and unique.

    And its a break from edited and touched up video content.

    In 2 short months, the app has attracted

    156,000 users, and over 90,000 videos

    have been streamed already!

    #Meerkat

  • With live, unedited footage like this

    gaining popularity, could we be entering

    yet another phase of content marketing?

    Brands today are expected to deliver

    content that is high-quality and produced

    quickly in near-real time. Add to that

    their own criteria to reach and engage

    larger audiences. Meerkat helps fulfil

    these requirements.

    Several brands (like Starbucks and

    Red Bull) and reporters have jumped on

    the Meerkat bandwagon to engage with

    their followers online, and have received

    positive feedback.

    A Sudden Change in Luck

    With so much going for the app, it looked

    like it was on its way to start-up success until Twitter cut off the apps access toits social network.

    Shortly after, Y Combinator Silicon Valleys biggest start-up event, announced a ban on the live streaming of the

    conference.Photo: Fortune

  • Twitter: Erin Griffith

    Meerkat A Cause for Paranoia?

    Live streaming is not new individuals and journalists have been live tweeting and reporting from public events for years now. Meerkat simply makes it easier

    to stream live video, giving viewers an even more personal and immediate

    experience. But it also gives the power of live content creation to anyone

    with a video-enabled phone, giving rise to concerns of privacy.

    As Fortunes Erin Griffith puts it, Meerkat can be invasive in the same way Google Glass was.

    True, except Meerkat isnt the only app with a live video-centric business module. Apps like Stre.am and Periscope (which, incidentally, was recently

    acquired by Twitter and explains the ban on Meerkat) offer similar features.

    Live Video Streaming The Next Big Thing for Content Marketers?

    Instant live video streaming opens up multiple avenues for creative storytelling.

    Heres what makes it so popular:

    Real Content: Live streams eliminate the scope for editing, making the content more spontaneous and more real. Like in Snapchat, video streams on Meerkat cannot be re-watched, making the experience all the more unique.

    Easy to use: Meerkat is fairly easy to navigate and use this is for people who want to share in real-time from busy events.

  • Meerkat founder Ben Rubin (R) in conversation with Yahoos David Pogue. (Photo: Mashable)

    Will Meerkat survive amongst

    the competition?

    With restrictions placed on how much of

    Twitters social graph Meerkat can access, there are concerns about Meerkats growth. Twitters backing of Periscope too, is likely to make the road ahead

    bumpy for Meerkat.

    Founder and CEO Ben Rubin seems less

    concerned: Meerkat saw a 30% growth

    even after Twitter cut off its access.

    Rubin shared plans to start a separate

    network to host the videos.

    Whether or not Meerkat takes off in the

    long run remains to be seen, but live

    video streaming appears to be here to

    stay.

    8 Ways Brands Can Add Meerkat into Their Marketing Mix

    Periscope a rival to Meerkat?

  • HATER

    Photo: Hater

    Social networks have a culture of

    promoting positive social interactions

    among people the liking, favourite-ing and double-tapping are testament to it.

    What happens though, when people stop

    feeling favourable towards certain things

    you share with them (like, Candy Crush

    invites)? Or what if someone just wants to

    express their dislike about something in

    general?

    Maybe it would help if they had a network

    to talk about just that all the things they hate.

    Thats what founder Jake Banks believes his app Hater is here to provide.

    #HaterApp

  • The app resembles Instagram with its photo-sharing features. It lets people

    upload photographs of their most common pet peeves, which currently appear to

    be waiting in lines and selfies.

    Other features include a text rant and a showcase of which hates are trending much like Twitter and Facebooks trends.

    What inspired the creation of this app?

    Banks feels the Like culture fostered by the leading social networks today prevents people from being themselves: it isnt a true reflection of our society where its completely normal to dislike certain things and ideas. A platform like this, he believes, makes way for an honest, balanced approach to things on the

    web.

    While a platform for sharing common pet peeves like rush hour traffic and mug

    stains might be harmless, it does raise some concerns. Hate is a powerful word encouraging people to feed a negative emotion can result in undesirable

    consequences.

    Banks thinks otherwise and hints at the larger potential of the app:

    Its important to have a conversation about something you dislike. Hating something for change is a big thing.

    Whether the hate is for gun control, traffic every morning on my way to

    work, or a factory from my corner dumping toxic waste all your opinions help create a message.

  • Should we be monitoring hate?

    Hating to inspire change? Seems far-fetched. Misuse of the app seems more

    likely. For instance, it might lead to potential a breeding ground for cyber

    bullying, violence or worse.

    The free reign people have on social networks makes them powerful platforms

    for people to have an opinion, a voice. It also gives people the choice of

    anonymity like no other platform does, and raises hard questions: Should the

    hates be monitored? Who should monitor it the social network itself? Government agencies?

    Could it be integrated for wider use?

    It will also be interesting to see if brands or media organizations will integrate

    the hate feature with their social content. This might be a good fit for websites that current news and report on political/legal developments, and may lead to a

    new form of online citizen activism.

    Maybe the challenge lies in the word Hate phrases like down-vote or disagree might be more effective for productive discourse.

    Why Facebook wont add a dislike button

    Photos: refinedguy.com

  • Smart Partnerships

    + Coca-Cola Founders

  • Coca-Cola founders

    coca-colacompany.com

    Watch the Video: Coca-Cola Founders

    An increasing number of brands and

    corporations today are veering towards

    the entrepreneur trend. In the last few

    years, the gap between large, traditional

    corporations and fresh startups seems to

    be being bridged with collaborations that

    benefit the short-term as well as long-

    term interests of both.

    This trend is more pronounced across the

    Europe and US. Big businesses like GE (GE

    Ventures), Intel (Intel Capital), SAP (SAP

    Startup Focus Program) and Unilever

    (Unilever Foundry) already have

    committed to funding startups and

    innovations.

    A major addition to the venture capital

    scene is consumer giant Coca-Cola, with

    its Coca-Cola Founders Program.

    #CorporateVCs

  • Building the Co-Founder Network

    Coca-Cola has been working with mature startups for a while, and now with the

    Coca-Cola Founders program, the company is shifting to an approach that

    involves working with entrepreneurs before they actually launch a startup.

    The program will provide funds ranging from $1 to $1M, along with its resources

    and expertise to help entrepreneurs bring their ideas to reality.

    With this new model, Coca-Cola is reaching out exclusively to entrepreneurs with

    significant experience in running companies that focus on low spends and high

    speed.

    The first step in the search going to the right city, with either the most established or the fastest growing startup communities according to Coca-Colas VP of Innovation & Entrepreneurship David Butler.

    Coca-Cola presents what theyre looking for and welcomes on board entrepreneurs with ideas to solve some of Coca-Colas biggest challenges, and ideas that can make an impact beyond Coca-Cola.

    The founders maintain the right to their intellectual property, and Coca-Cola

    steps back from directly controlling any of the projects.

    Over year after its 2013 launch, Coca-Cola has founders working in nine major

    cities across the world - Berlin, Buenos Aires, London, Mexico City, Singapore, Rio

    de Janeiro, San Francisco, Sydney and Tel Aviv.

    Photo: Coca-Cola Founders

  • Designed for Scale

    The program already has a number of ideas in development around the world:

    like Winnin a Rio de Janeiro-based video ranking website, iHydrate - a Sydney-based hydration biosensor and Home Eat Home- a Berlin-based food supplier

    The ideas might not seem aligned to Coca-Colas business or is it?

    Take for example Home Eat Home the start up offers customers with recipes for meals and all the ingredients necessary to make each meal from scratch. Its

    model of delivering the products through vending machines with coolers placed all over Berlin.

    And thats where Coca-Cola comes in. The company has decades worth of experience in dealing with coolers and everything related to them. It has the

    reach, the resources and the relationships to support Home Eat Homes operations.

    A new, mutually-beneficial, Business Model?

    The entrepreneurs bring agility and start-up experience, and Coca-Cola brings

    the reach, resources and relationships. As the start up industry gets more

    crowded, and as big corporations find that their size is slowing them down, could

    this approach become a new model for businesses to transform themselves?

    Top: thenextweb.com

    Bottom: Coca-Cola Founders

  • Peoples Insights is a collection of inspiring initiatives, insights and foresights shared by MSLGROUPs SPRINTers our global team of 100+ strategic planners, researchers and insights experts.

    Peoples Insights covers the latest trends in engagement on both consumer and corporate sides.

    We feature the best of these initiatives as Peoples Insights monthly briefs, and original insights and foresights from our SPRINTers and other MSLGROUP experts - in our Peoples Insights reports. We share these on our social platforms and distribute freely to inspire more engaging campaigns.

    Check out our latest report, The Future of Creativity:15 drivers for engaging

    creatively in 2015.

    *

    Peoples Insights is available as a blog, powerpoint decks, infographics, white papers and magazines, a Kindle eBook and even an iPad app.

    Follow us on Twitter at @PeoplesLab or subscribe to our newsletter to

    receive our monthly briefs and quarterly magazines.

    Peoples Insights The Voice of SPRINT

  • Peoples Lab is MSLGROUPs proprietary crowdsourcing platform and approach that helps organizations tap into peoples insights for innovation, storytelling and change.

    Peoples Lab helps organizations build and nurture public or private, web or mobile, hosted or white label communities around four pre-configured

    application areas:

    1. Expertise Request Network

    2. Innovation Challenge Network

    3. Research & Insights Network

    4. Contest & Activation Network

    Our community and gaming features encourage people to share rich content,

    vote/ comment on other peoples content and collaborate to find innovative solutions.

    Peoples Lab forms the core of our insights and foresight approach, which consists of four elements: organic conversation analysis, MSLGROUPs own insight communities, client specific insights communities, and ethnographic

    deep dives into these communities. The Peoples Insights reports showcase our capability in crowdsourcing and analyzing insights from conversations and

    communities.

    Peoples Lab

  • Thank You!

    For more, visit: peopleslab.mslgroup.com/peoplesinsights