the mla - business management software (2016 newsletter)
DESCRIPTION
2016 Winter/Spring NewsletterTRANSCRIPT
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P1Man
A r
pla
to r
Imp
inc
with
ENTERP
A SProEnMaOur cloud
operation
accelerate
improvin
365° insi
EM
1 / Customer Relat
nagement (CRM)
obust and integra
tform delivering m
retain and develop
prove customer re
rease sales and p
hin your operation
RISE RESOURCE
Singlovidid To
anaged enterprise mana
ns software enable
e their internal op
g customer exper
ghts into their op
ENTEMAN
tionship
ated CRM
multiple ways
p customers.
elations,
productivity
ns.
E PLANNING | CUSMANUFACTUR
e Song CEnd
emenagement and
es businesses to
perations, while
riences through
perations.
ERPNAG
P2 / Enterprise
Planning (ERP)
(ERP) Transfor
by maximizing t
data and proce
and flow throug
manufacturing,
and finance.
STOMER REALTIORING | MANAGED
lutioomp
t
PRISEME
e Resource
rms organizations
the integration of
sses that reside
gh procurement.
sales, service
ONSHIP MANAGEMSERVICES
n lete
Real-T
SE CENT
P3 / Ma
From em
commun
documen
and the h
secured
MENT | ECOMMER
ime Visibility
CLOT SO
naged Services
ications,
nt management
host software, all
in the “cloud”.
RCE |
OUDOFT
P4An
arc
co
en
co
2016
D TWA
4 / Flexible Add-o
n open and flexible
chitecture with a g
ommunity of devel
nables rapid and
ontinuous improve
SMALL AND MBUSINESS E
MEDIUM EDITION
e
global
opers
ements
ns
ARE
CRM, E
technolo
solution
compan
had. Wi
access d
top of th
platform
they are
With clo
these so
previous
complex
and CRM
ERP and cloud co
ogies together off
ns for SMBs. Tod
nies an advantage
ith the ability to s
data in real-time,
heir competition.
ms are distinctivel
e undisputed in th
oud computing, th
olutions to compan
sly viewed the so
x and labor intens
M are undeniable
omputing. These
fer complete oper
day’s technology
they have never
treamline process
companies can st
ERP and CRM
ly different and to
he benefits provid
hese tools have a
nies that may hav
oftware as too exp
sive. The benefits
e.
rational
gives
before
ses and
tay on
ogether,
ded.
llowed
ve
pensive,
s of ERP
T
fa
pr
C
to
do
d
m
The MLA value pr
act that we are on
roviders that prov
CRM and ERP pla
ools (such as ema
ocument manage
eliver an complet
managed by MLA
“ A techcloud a low
roposition comes
ne of a handful of
vide our clients w
atform, but the re
ail communication
ement and training
te turn-key soluti
A.
s from the
f solution
will a full
quired
ns and
g ) to
on,
hnology ewith sertotal cos
entirely mrvice guast of own
managedarantees,nership (T
d in the , ensurinTCO)
ng ”
Ou
as
not
ope
stra
ur technology is u
the backbone of c
t just a technolog
erational effienci
ategies that would
used globally and
company operatio
gy, but as a cataly
es and growth
d be difficult with
serves
ons, as
yst to
hout.
>> CONT. PAGE TWO
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Havin
techno
operat
around
team h
from m
and pr
CRM
results
able to
install
benefi
MLA
taking
provid
captur
delive
CRM
Our C
with a
and au
reduce
rapid R
► Aspent ► Inperformarke
PR>> CON
ng between 10-20
ology specifically
tional CRM/ERP
d the world, MLA
have been able to
multiple industrie
roduct line.
technologies hav
s for over 15 year
o afford the steep
l and maintain the
its are available to
– Business Mana
g advantage of the
de a seamless clos
red from many so
er a single source
CRM is a cloud de
analytics, data int
utomations to ens
ed costs, quick im
ROIs for all type
Average returns of
ntegrated benchmrmance of work eeting / sales progr
roveesult
NT. FROM PAGE ONE
CUSTO
OPTO
DELIV
BUILD
Pers Mul
commu Stan
Cate Prod Prov
Rele Sma
Dev Aligprog
years of busines
y delivering strate
solutions to clien
A’s professional s
o adopt leading pr
es within our plat
ve been delivering
rs to large corpor
p capital costs to s
e infrastructure. T
o SMBs within th
agement Platform
e latest innovation
sed loop of inform
ources but archite
of truth.
elivery model cou
egration, collabor
sure substantial be
mplementations an
s of businesses:
f $5.60 for every
marks to measure tefforts, service levrams and more
n ts E
OMER EXPER
OMIZE YOUR
VER REAL V
D LOYALTY
sonalized experlti-channel unications
ndardized comm
egory managemduct assortmenvide shopping
evant and timeartly priced pro
velop loyalty prgn staff aroundgram
s
egic to
nts
services
ractices
form
g
rations
setup,
The
he
m,
ns to
mation,
ected to
upled
ration
enefits,
nd
dollar
the vels,
“
►infwi
CRMavielevser CRmathe
RIENCES
R STORE
VALUE
Y &
riences
munications
ment nt experiences
ly promotions oducts
romotions d a loyalty
A large part
systems and
your commu
With an inte
to make quic
such as bac
As part of ou
is guarantee
certification.
the cloud als
MLA
Someimplemwhen transfproce
“
Centralization oformation from mithin the business
► A 5% reducrates can independing
RM is standard wanagement Platfoew customer datavel to maximize trvicing.
RM acts as a cataarketing and serve bottom line.
C U S T O M E
E N T E RP R
M A N AG E D
of the value of Cu
d people to mome
unications to his o
grated ERP soluti
ck adjustments, w
ck office functions
ur managed servic
ed with data centre
Our entire platfo
so greatly reduces
Capabi
companmentatioin fact i
form thesses witf information and
multiple contact ch that reduce defec
ction in customerncrease profits by on the industry
within the MLA Borm, providing tha at an holistic or time spent market
lyst to best in claice capabilities th
E R RE L AT I O NS
I S E R E S O U R C
D S ER V I C E S
ustomer Relations
ents of opportunity
r her situations, re
ion, the results of
while delivering on
internally as well
ces provided by o
es in the United S
orm is cloud based
s the time to imple
i l i t ies “
nies lookons as jut really ir businethin theid tools and hannels ctions
r defection 25% to 85%,
usiness e ability to individual ting, selling or
ass sales, hat translate to
S HI P M A N AG EM
C E P LA N NI N G
ship Management
y to reach out to c
egardless of wher
any CRM engage
the core benefits
as B2B and B2C
our partner compa
States and Canada
d and cost savings
ement, as the equ
Fast Fa
k at CRMust a tecis an opess and r compa
► Growth o7.67 Billion ► 47% of C* Gartner.com ► Customerof 16% on av ► 92% custo ► Measurabmarketing sp *Gartner | **
M E N T
t solutions is the a
ustomers or prosp
re they are interac
ement can be mea
s ERP systems are
processing.
any, the security o
a, meeting SOC 2
s passed onto ou
uipment is offsite.
acts”
M/ERP chnologyportunitassocia
any. of CRM software in 2002 to 23.2 B
CRM software salem
r service staff utilverage**
omer retention le
ble marketing retupend
*Aberdeen Group
ability to alert
pects, and to tie
cting.
asured in real-tim
e known to provid
of your information
2 Type II
r clients. Being in
y changey to
ated
has skyrcocketedBillion in 2014*
es will be cloud b
lization rate impro
vel on average**
urns and optimiza
e
de,
n
n
e ”
d from
based*
ovements
*
ation of
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BPBUSPLAT
SINETFO
Advawhilethrou
Supplier Re
Management
Supply Cha
Warehouse
Business In
Manufactur
Control
Asset (Con
Change Ma
Human Cap
Financial M
Budgeting
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Project/Por
Field Servi
Business Pr
( l
MLA has partne
services on one
allows us the fle
with best in clas
With a histor
evolved over
Based on stud
where ERP b
Reducti
Improve
Manufa
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*Average ERP g
ERP solution
demand plann
ancede contugh th
elationship
ain Planning
e Management
ntelligence
ring Execution
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anagement
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Management &
Management
rtfolio Managem
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ered with a world-
e of the industry’s
exibility, scale and
ss service at an af
ry spanning nearly
time and is in a v
dies, there are 5 b
benefits manufactu
ons in inventory
ements in invent
acturing schedulin
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ss process automa
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ns benefitting man
ning with materia
n &
ment
ment
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ment
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up
in
class service prov
most advanced in
d security to delive
ffordable price.
y 30 years, ERP h
very mature state
benchmark areas
urers.
levels
ory accuracy
ng compliance
ng times
ations
nufacturers blend
al requirements,
ESS ORM
vationg costsud.
an your
p? The t
novation
vider to deliver ou
nfrastructures. It
er our services to
has
.
d
while p
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such as
deliver
respons
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address
of featu
results.
platform
library
their co
MAM
n s
compan
rue cost
ns and it
r
you,
providing organiz
ze some of their m
s optimized resou
schedules and im
siveness, while st
LA Business Man
ses these issues fr
ures to automate,
With the “open”
m, clients use our
of technology inn
ompetitive edge.
ANAG
ny keep
t of ERP
ts effect
zations the ability
most common pai
urces, meeting tigh
mproving overall
till keeping costs
nagement Platfor
rom the start with
measure and ana
” architecture of
r continuously gr
novations to main
GEM
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on
y to
inpoints,
hter
inline.
rm,
h a bevy
alyze
our
owing
ntain
MEN
BUSINESS & TECHTHE OPTIUM U
Our business and
subsidized offerin
regarding CRM a
of a workshop en
BUSINESS TRAINI
Our consultants p
your investment b
your operations a
leadership coach
practices within a
workshop/classro
Recipients are ab
regarding the me
the platform. Ess
business benefits
practices.
TECHNOLOGY TRA
The ability to deliv
recommended pr
successful long te
programs on the
Platform.
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d technology train
ng to deliver leadin
and ERP best prac
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NG
provide guidance
by gaining a strate
and objectives to p
ing and CRM/ERP
an interactive
oom environment.
ble to take with the
asured benefits e
entially quantifyin
s of adding discus
AINING
ver tangible insigh
rojects and training
erm scaling of pro
MLA Business Ma
pability adershiraining
NG TO ENSURE NOLOGIES
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ssed best
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ojects and
anagement
& p
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Tato
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prise software sol
ness Management
tegrated CRM and
ox to clients, inte
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cloud is here to st
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e primary reasons
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ftware-as-a-
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SUITE PARKWMISSISCANADL4Z 1S
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could afford to m
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solutions that wo
1500 , 4 ROBERW AY, 15T H FLOOSSAUGA, DA S1
based solutions, s
ale are passed to
d total cost of ow
greater security t
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ution also affords
nclude additional
ould otherwise be
RT SPECK OR,
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savings from
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4829
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(e) [email protected] | (w) www.m-la.net