the mental leaps @ ericsson - how a focus on needs, principles and mindset gives results

Slide subtitle

The Mental Leaps@ Ericsson

@erik_schon

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Spark for Change

May 22, 2017 @ Södertälje

How a Focus on

Needs, Principles

and Mindset

Gives Results

@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 |

The Mental Leapsat Ericsson

Methods & Tools

Resource Efficiency

ScatteredExperiences

Principles &Mindset

FlowEfficiency

ContinuousInnovation



ERIK SCHÖN@erik_schon

Co-creator of conditions

where people, teams

and organizations

grow @ericsson

SERVING ~400 people in

Product Development Group Radio Base Stations

Business Unit Network Products

Ericsson in Stockholm, Sweden

Proud member of the FlowFans



Ericsson 3G:Facts & Figures

>40% Of all mobile trafficin Ericsson networks

10R&D sites

1 800 people

Ericsson’s Vision: A Networked Society where every person

and every industry is empowered to reach their full potential

#1 Mobilenetworks

~100Teams

1B€ software sales



Methods & Tools

Resource Efficiency


Principles &Mindset

FlowEfficiency




Flow

Visualization

ContinuousLearning

Initial focus on

needs and direction

Inspiration from

Thought Leaders

Culture of thinking

for ourselves

ContinuousIntegration

Kanban

Scrum



Principles & Mindset:Point to the destination



75% fully ENGAGED

2x FASTER time-to-market to

be more responsive

4x MORE value to

exceed customers’ expectations

10x BETTER quality to

secure trust


Principles & Mindset:From large batches …



Principles & Mindset:… to Small batches



Try: Improvements as Small experiments



Principles & Mindset: Fromlocal Sub-optimization …



Principles & Mindset:… to global awareness



Try: End-to-enD Visualization room

Requirement

Area

Swimlane

Process

Step

Column FeatureBlocked

Feature

Meeting

Checklist

Priority

Order

See the status of 100+ features

in development at a glance

@erik_schon | @ericsson | Spark for Change @ScaniaGroup | May 22, 2017 | Source: Ahmed Sidky & the Learning Consortium

Principles & Mindsetover practices

http://sdlearningconsortium.org/



Methods & Tools

Resource Efficiency


Principles &Mindset

FlowEfficiency




As long as

I’m busy …

What can I

start next?



Flow Efficiency

Resource

Efficiency

Low High

Low

High

Niklas Modig

Stockholm School of Economics

@LeanOnMyself

Inspiration: What is Lean?



Flow Efficiency

Resource

Efficiency

Low High

Low

High




Flow Efficiency

Resource

Efficiency

Low High

Low

High

Prioritize continuous learning

Prioritize flow efficiency




Flow efficiency:In product & Process



Flow and queues in traffic …



Don Reinertsen@DReinertsen

“Ericsson: you already know this,

you use it in your products

every day!”


Inspiration:


Try: Story-Telling aroundflow in product & Process

Arrival Departure

RadioNetwork

Controller

RadioBase

Station

Admission

Control

Congestion

Control



Try: Use differentLeverage points to improve

Reference: Donella Meadows: Leverage Points - Places to Intervene in a System

Measurements

Paradigm

Mindset

PrinciplesPurpose

MissionStructures

Processes

http://donellameadows.org/wp-content/userfiles/Leverage_Points.pdf



Methods & Tools

Resource Efficiency


Principles &Mindset

FlowEfficiency




Try: Plan for innovation

Time

Capability 100% capability

Planning with less than full utilization

creates environment for innovation

Capability at 70%

planned utilization


Try: Continuous Innovationtowards the vision

Small experiments

towards next CHALLENGE


TRY: !nnovation Operating System (!OS)BEHAVIORS CAPABILITIES

PROCESSESSTRUCTURES

VALUE

FROM IDEASProducts, Services,

Ways of Working,

Business Models, …

MAKE ROOM!

for innovation incl creation – time & budget

ELASTIC! from anywhere in the organization

ON THE AGENDA! in mgmt foras and meetings

THINK! holistic: product, market, competitors, process, …

DEFINE! crystal clear line of sight to customers’ needs

TEST! iterative learning loops with customers

ADJUST! turn unexpected results into new experiments

TEAM! cross-skilled and diverse,

empowered by trust, small & focused < 15p

INDIVIDUAL! knowledge & experiences:

Technology: possibilities & limitations

Relations: how to work with customers

Creativity: brainstorming techniques

LEARN! ask questions, understand customer needs

DARE! try new things, listen & act on new ideas

CARE! mgmt attention & expectations

SELL! quantify benefits

Reference: Human System Action Tool – Ericsson AB/Hendrik Esser: Presentation Video

http://www.slideshare.net/HendrikEsser/is-there-a-best-practice-for-an-agile-transformation-no-so-what-now

https://www.youtube.com/watch?v=wm0pu7B-X6k



Methods & Tools

Resource Efficiency


Principles &Mindset

FlowEfficiency




What willyour next Mental Leap be?


Q&A


Methods & Tools

Resource Efficiency


Principles &Mindset

FlowEfficiency


The Mental Leaps at Ericsson


Inspiration

Craig Larman & Bas Vodde (2008)

Scaling Lean & Agile Development

Niklas Modig & Per Åhlström (2012)

This is Lean

Donald G. Reinertsen (2009)

The Principles of Product Development Flow

Håkan Forss

Flow Sensei / Plumber

The Learning Consortium


https://www.amazon.com/Scaling-Lean-Agile-Development-Organizational/dp/0321480961

https://www.amazon.com/This-Lean-Resolving-Efficiency-Paradox/dp/919803930X

https://www.amazon.com/Principles-Product-Development-Flow-Generation/dp/1935401009

https://twitter.com/hakanforss

http://sdlearningconsortium.org/

http://www.slideshare.net/erikschon/ways-of-working-in-the-networkedsociety-strategy-experiments-ericsson-3g

http://www.slideshare.net/erikschon/how-do-we-get-speed-innovation-engagement-a-leadership-journey

Slide subtitle

the mental leaps @ ericsson - how a focus on needs, principles and mindset gives results

Leadership & Management