the management of knowledge in a corporate environment: an examination of the determinants of...
TRANSCRIPT
The Management of Knowledge in a Corporate
Environment:An Examination of the
Determinants of Success
Scott BurgerMay 7, 2003
The Importance of Knowledge “The basic economic resource—‘the
means of production,’ to use the economist’s term—is no longer capital, nor natural resources (the economist’s ‘land’), nor ‘labor.’ It is and will be knowledge.” –
Peter Drucker, “The Next Society,” The Economist
The Importance of IT During the years 1995-2000 labor
productivity grew at an annual rate of 2.5 percent—nearly twice the 1972-1995 rate of 1.4 percent—while concurrently, expenditures on information technology (IT) doubled - “U.S. Productivity Growth, 1995-2000,” McKinsey Global Institute Report
The Importance of IT? Link between greater productivity and IT
is entirely attributable to six sectors which account for 30% of GDP: Retail Wholesale Securities Telecommunications Semiconductors Computer Manufacturing
Outline of Presentation Define Objective of Study Describe Literature Review Explain Study Methodology Explore Results Draw Conclusions
Objective of Study To determine whether competitive
advantage/higher firm performance (from a knowledge management initiative) is dependent on the successful execution of five moderating factors, not dollars spent on information technology.
Thesis Model
Information Procurement and Dissemination
Cross-Functional Communication
Culture
Absorptive Capacity
Organization Assessment/IT Strategy Review Process
Independent Variable Moderating Factors Dependent Variable
IT Infrastructure
Competitive Advantage / Better
Performance
Literature Review Relationship between IT and knowledge
management (KM) not linear (McKinsey Global Institute Report)
Role of unobservable effects contributing to above-average performance (Mueller; Jacobson; Rumelt; DeTienne, et al; Senge; Grant; Nonaka, et al.)
Intangible moderating factors are important—e.g., culture (Bourgeois, et al; Lei, et al; Dash; Comeau-Kirschner; Pan)
Study Methodology Two-firm qualitative case study most
appropriate because of elusive nature of variables (Itami, et. al; Yin; Jacobson)
Firm Selection Sun Microsystems
Enterprise Services Operations, Americas
Lockheed Martin Ground Systems, Aeronautics Division Computing and Network Services,
Enterprise Information Services
Sun Microsystems Firm Details Knowledge Management Goals
Extend technical knowledge Improve process and procedures Build the collective knowledge of
employees
Lockheed Martin Firm Details Knowledge Management Goals
Provide efficient access to data Learn from previous projects
Results Sun Microsystems
Employee efficiency has risen 50-60% because of:• Information Procurement and Dissemination• Cross-Functional Communication• Culture
Results Lockheed Martin
Outbidding competitors because produce better, cheaper products as a result of:• Absorptive Capacity• Organization Assessment and Technology
Strategy Review Process
Conclusions Five moderating factors proposed
are important
Thesis Model
Information Procurement and Dissemination
Cross Functional Communication
Culture
Absorptive Capacity
Organization Assessment/IT Strategy Review Process
Independent Variable Moderating Factors Dependent Variable
IT Infrastructure
Competitive Advantage / Better
Performance
Thesis Model
Conclusions Five moderating factors are
important Other important considerations:
Fluidity between physical and virtual interactions
Relevance and currency of knowledge Information overload
A Special Thanks To… Mark Smith Larry Stimpert Venture Grant Hilliard Fund
Questions? I know it was a great presentation,
but someone has to have a question…