the magaya insiderresources.magaya.com/newsletters/feb2009.pdf · 2009-02-23 · begining monday,...
TRANSCRIPT
The Magaya InsiderMagaya’s Monthly NewsletterFebruary 2009
In This Issue...
In the WorksExtended Technical Support HoursCredit Limit Check Enhancement
“How To”Magaya Cargo System Real-Time Tracking
Case StudyFaxCargoMagaya Supply Chain Solution
www.magaya.com
MagayaLogistics Software Solutions
Note from Editor
In the Works
Do you wish you had a simple way to notify your customers of their order status? This month’s how-to tip gives you an easy way to do just that – by using Magaya Transaction Tracking. This month’s case study shows you another way to save time and improve your operations: We show you how freight forwarder and NVOCC FaxCargo optimized communication between their Miami and Chile o�ces by implementing the Magaya Supply
Extended Support Hours for Magaya Customers
Magaya Corporation is pleased to o�er its customers extended technical support hours to 8 PM from the previous 5PM Eastern Standard Time (EST).
Begining Monday, February 16th, 2009, we extended our current technical support hours of 9 AM through 5 PM to the hours of 9 AM to 8 PM EST.
We are expanding our technical support hours to meet the needs of our customers on the West Coast as well as the rest of our customers worldwide. Magaya customers can call and receive technical support for issues ranging from operations and administrative questions on any of our software products or plug-ins.
Credit Limit Check Enhancement
The next release of Magaya software will include new options for managing credit limits. Now if a customer has passed the preset credit limit, you can set terms using these three options:
1. Stop receiving bookings from them, 2. Stop receiving cargo in the warehouse for them, 3. Hold the release of any cargo to them.
A notice appears if a user selects the customer, and the Magaya software will not allow the transaction to continue with that customer.
These options will be available in the Maintenance folder. Under Con�guration, select Account-ing.
Chain solution. They also improved visibility into their warehouse with the features in the Magaya WMS Mobile solution that help them manage their inventory by serial number and instantly update their inventory records.
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“How To”?
“How To”?
Real-Time Tracking
The Transaction Tracking feature in Magaya software enables you to allow your customers to track their transactions. An email with a link is sent to your customer for each transaction. The customer clicks on the link and views the current status of the transaction in real time.
You can con�gure your Magaya software with options such as to send an email to a customer automatically whenever a transaction is generated in the Magaya software, or your can set up your software to send an email message only when you want one sent.
For example, when a Warehouse Receipt, Cargo Release, Pickup Order or shipment is created for a customer’s cargo, you can notify that customer with Magaya Transaction Tracking. You can also customize the message in the email.
Transaction Tracking works with any Magaya software. You do not need to install any additional software!
Select Transaction Tracking from the Icon List
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“How To”?
Steps to Set up Transaction Tracking:
• Go to Options and select Configuration. (Alternatively, you can click on the Maintenance folder and select the Configuration subfolder.)
• Scroll down the icons list and click on Transaction Tracking.
• Click in the box next to the “Allow by Transaction Tracking” at the top of the screen to add a check to the box and enable the other checkboxes. (The software has the feature turned off by default.)
• Check the boxes for the transactions you want to track (Quotations, Bookings, Pickup Orders, Warehouse Receipts, Cargo Releases, and/or Shipments).
In the following checkboxes, click on the options you want:• Check the box “Allow the client to navigate through related transactions” if you want your customer to see any activity that is related to that transaction. (For
example if a Warehouse Receipt was created from a Pickup Order, you can show that history of these related transactions.) If you do not want the client (customer) to navigate through related transactions, leave the box blank.
• Check the box “Allow the client to view the charges when tracking transactions” if you want your customer to view charges. If you do not want your customer to
view charges related to their transaction, leave the box blank.
If you have a software programmer who is creating your own tracking solution,click on the next two checkboxes:
• “Allow Tracking by Transaction Numbers”
• “Return only XML when tracking transaction”
If you will use Magaya for tracking, leave the checkboxes blank.
• Select the language for the tracking emails (English or Spanish).
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“How To”?
In the box titled “Transaction Tracking Email”, select how you want to send emails:
• “Don’t send tracking email to clients” – this option will not automatically send email messages. You must go to the Email button on the top toolbar and click on
the arrow on the side of the button and select the option “Send tracking link by email.” An email is generated. Click Send.
• “Ask before sending tracking email to clients” – this option will create the email and display it on the screen. You must click the Send button to send the email message.
• “Automatically send email to clients when a transaction is finished” – this option will send the email automatically. You do not need to create the email or click Send.
• “Use Magaya Email Client to send tracking messages” – this option will use the Magaya email to send email messages instead of your Outlook Express or other
email program. If you select this option, click the Configure button. It is recommended that an IT person or administrator configure this option. (In the
dialog box enter the SMTP server information, the authentication method, and character set. Click OK.)
To customize the message in the email:Magaya software provides you with a default message in the email subject line and body of the email.
You can customize these fields by typing over the default message that is displayed.
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“How To”?
If you want to reset all the options in the Transaction Tracking, click the Reset button.
Save your Changes:When you are �nished setting up your options, click on the Save button to save your changes.
Now you have con�gured your Magaya software to send email messages to your customers.
Note:If the customer’s email address is not in your Magaya system, you can add their email address: Go to the Maintenance folder and select Customers. Click on the customer’s name and add their email address.
What the Customer Sees:When your customer clicks on the link in the email, they see the details of the transaction such as the cargo description and events. You can set the events or add notes to the Events �eld in a transaction.
This is an example of the email message Magaya Transaction Tracking creates.
Transaction Tracking works with any Magaya software. You do not need to install any additional software. Please visit our website for details:
http://www.magaya.com/products/magaya_transaction_tracking.aspx
CASE STUDY:
FaxCargoInternational Logistics Provider North and South America
MAGAYA IMPLEMENTSWarehouse Improvements Bene�t Destination Processes
To save time in the warehouse and at the destination, international freight forwarder and NVOCC
FaxCargo implemented the Magaya Supply Chain solution, Magaya WMS Mobile, and Magaya
LiveTrack. Now all their shipment documentation is instantly sent from their Miami o�ce to their
Chile o�ce and back, and the inventory information is updated and available for all departments
to see and use.
MagayaLogistics Software Solutions
‘‘ ‘‘The Magaya system is tailored for freight forwarders. It has all the
documentation we need to transmit to our agent in Santiago,
Chile. It’s very complete and makes our work easier.
Magaya Supply Chain Solution
Yudy Perez, FaxCargo, Operations Manager
FAXCARGO
CHALLENGE
SOLUTION
FaxCargo �rst started using the Magaya Cargo System seven years ago.
When they needed to keep track of inventory by serial number for a
new customer last year, they decided to upgrade to the Magaya Supply
Chain solution. Other bene�ts they gained from the upgrade include
improved warehouse procedures and time savings at their
destinations. They made their destination processes for their frequent
shipments to Chile and other places more e�cient, enabling the
destination agent to quickly locate a given customer’s merchandise
without having to open a container.
Along with the Magaya Supply Chain solution, FaxCargo is taking
advantage of a Magaya WMS Mobile handheld scanner in their warehouse.
This has improved operations from the warehouse �oor to the o�ces in
Miami.
When the receiving process begins in FaxCargo’s warehouse, the sta�
unloads and weighs the cargo. Using Magaya Supply Chain solution
speeds up the process of entering the information from the packing slip
and commercial invoice to create a Warehouse Receipt. The Magaya
solution calculates the volume of the inventory based on the weight
entered, simplifying the process and eliminating errors. The warehouse
location is entered, and Magaya software automatically updates this
information for the front o�ce to see.
FaxCargo uses the Magaya Supply Chain solution to print a label for the
box or package. But they have added an innovation – they use colored
labels. For example, they use Magaya to print red colored labels for all
merchandise that entered the warehouse since January 1, 2009. In 2008
they used yellow labels. All outgoing cargo is marked with a green sticker.
The colored labels provide the sta� and Assistant General Manager Miguel
Gonzalez with a quick visual assessment of inventory status just by
glancing around the warehouse.
AT A GLANCEFaxCargo
www.faxcargo.com
INDUSTRY
International Logistics
Provider
SOLUTION
Magaya Supply Chain
An international freight forwarder and NVOCC, FaxCargo has been in Miami for seven years with an o�ce in Chile. Their customers in Chile have come to rely on FaxCargo’s e�cient daily shipments to Chile. FaxCargo optimized their communication between their o�ces in Chile, Las Vegas, and Houston and with their destination agents by using the Magaya Communication Center to ensure all import and export documentation requirements are met quickly. They also provide some of their customers the ability to see the status of their cargo by using Magaya LiveTrack, keeping their customers well informed.
Tracking Part Numbers with Magaya WMS Mobile Solution
FaxCargo also uses the Magaya WMS Mobile handheld scanner to scan
each item to a warehouse location as it comes in, including boxes with
more than one serial number inside. The scanner sends the information to
the Magaya Supply Chain solution over a wireless signal. An antenna
boosts the signal so the handheld scanner can be used in the farthest
corner of their warehouse, even out in their parking lot. They also use the
scanners for Pick and Load Orders.
FaxCargo keeps track of inventory by part numbers and serial numbers for
one of their customers who sends Apple products, iPods, and iPhones,
each with a serial number.
“A customer may order four iPods, but a box may have �ve,” Mr. Gonzalez
explained. “So we separate the inventory and scan those serial numbers.
Then we know what we have shipped and what we have left in the
warehouse.”
After they scan those serial numbers, they repack the items for the
outgoing order and scan each item to a pallet ID number with the
handheld scanner. The pallet is labeled with a green sticker with a barcode
printed from the Magaya system. Then the pallet is loaded into an air
cargo container such as an LD7 or LD8. The shipment is created in the
Magaya system by adding the container number to the shipment
paperwork. The container number tells the destination agent what is in
each container. Destination agents can also use the chat feature in the
Magaya Communication Center to talk to the people in the Miami o�ce
or place orders at any time.
“Previously, the agent had to open the containers to �nd a speci�c
customer’s merchandise,” Mr. Gonzalez explained. “Now, with the
documentation in the Magaya system, the agent knows what is inside
without having to open the containers.”
FAXCARGO
RESULTS
Taking Advantage of Features in the Magaya Supply Chain Solution
Another feature in Magaya software that FaxCargo is taking advantage
is the option to attach photographs of all the merchandise to their
Warehouse Receipts. They can record if any damage has occurred in
shipping and give their customer the information, avoiding any
confusion or mistakes about who is liable.
FaxCargo photographs the merchandise with a digital camera that
sends the images over the same wireless connection used for the
handheld scanner and saves the images on FaxCargo’s server computer.
The photographs are instantly available to attach to the Warehouse
Receipt. They click on the Attachments tab of the Warehouse Receipt
dialog box and click the Add button to attach the photographs.
IN CLOSING
For more information please visit us at:www.magaya.com
MagayaLogistics Software Solutions
786.845.9150 [email protected] www.magaya.com
All rights reserved. Magaya, the Magaya logo and all products are all trademarked unless speci�cally
speci�ed as of a third party.
© Copyright 2009, Magaya Corporation.
SOLUTION (cont.)
FaxCargo has experienced many advantages by using Magaya
software:
• Visibility into their inventory status: The Magaya system
updates the inventory automatically when items are
scanned and packed into outgoing shipments resulting in
accurate records that are easy to access
• Visibility into their warehouse: Packages marked with
colored labels printed from Magaya provides quick
assessment of stock
• Improved destination processes: Knowing what container
holds each customer’s merchandise, improving customer
satisfaction
• Improved communications: Agents and customers get
status updates on their cargo in real time by using Magaya
LiveTrack
“The ability to scan the packages and have all the information in the
Magaya database saves us a lot of time and organizes both the
warehouse and o�ce much better,” Mr. Gonzalez said. “We can �nd items
in the warehouse very quickly now.”
“The Magaya system is tailored for freight forwarders,” Operations
Manager Yudy Perez said. “It has all the documentation we need to
transmit to our agent in Santiago, Chile. It’s very complete and makes
our work easier.”