the live chat · response time regional distribution overview liveadmins on gitex.com social media...
TRANSCRIPT
![Page 1: THE LIVE CHAT · RESPONSE TIME REGIONAL DISTRIBUTION OVERVIEW LIVEADMINS ON GITEX.COM Social Media Posts 4,165 Impressions 543,084 Impact on #GITEX2017 11.5% 86.27% Desktop Chats](https://reader034.vdocuments.us/reader034/viewer/2022042022/5e794e44cfdac97bfa39ca39/html5/thumbnails/1.jpg)
RESPONSE TIME
REGIONAL DISTRIBUTION
OVERVIEW
LIVEADMINS ON GITEX.COM
Social Media Posts4,165
Impressions 543,084
Impact on #GITEX201711.5%
86.27% Billable RatioDesktop Chats
72%Mobile Chats
28%
21Seconds
First Response Time
32Seconds
Average Response Time
Thumbs Up
78%
Product Suggestions
08%
10Minutes
Average DesktopChat Duration
09Minutes
Average MobileChat Duration
Service UpTime
100% 86%
Correctionsby QC
QC FeedbackTickets
0.79%0.79%
BillableChats
60TrainingHours
22Greeters
10Supervisors
15QC
Agents
THE LIVECHATPEOPLE
Dubai | Chicago
Est. 2002, www.LiveAdmins.com
G-14, Dubai Gate 1, Cluster QJumeirah Lakes Towers, Dubai, U.A.E.+971 4 423 2624
500 North Michigan AvenueSuite 600, Chicago, IL 60611. U.S.A.+1 877 771 6067
58.51%United Arab Emirates
Saudi Arabia6.15%
Romania5.32%India
3.75%
Iran3.28%
HOW GITEX 2017 BENEFITTED FROM
THE LIVE CHAT PEOPLE?
37