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© 2017 ServiceNow All Rights Reserved 1© 2017 ServiceNow All Rights Reserved

The Lightspeed Enterprise™“Improving Situational Awareness, Executive Decision Support, Organizational Transparency”

Jim WatsonDirector, DoD/IC

ServiceNow Solutions Consulting:

Matt McIvor – Manager, Solutions ConsultingTony Funkhouser – Advisory Solutions ConsultantChristian Malone – Advisory Solutions ConsultantDave Erickson – Senior Solutions ConsultantGaine Nazareth– Senior Solutions Consultant

ServiceNow Sales:

Deb Burton - Account Manager ArmyDerek Neal – Account Manager Military IntelKyle McKendrick – Account Manager DOD Agencies

© 2017 ServiceNow All Rights Reserved 2

Agenda: ServiceNow Fort Lee Tech Day• 8:15 AM – 8:30 AM: Keynote - Delivering Lightspeed Enterprise During Transition

• 8:30 AM – 10:00 AM: Customer Presentation - US Army, GCSS-A “Modernizing on ServiceNow”– Global Combat Support System-Army (GCSS-A), one of the major Army ERP programs, will present how they modernized

on ServiceNow.

• 10:00 AM – 10:15 AM Break• 10:15 AM – 11:00 AM: Eliminate Service Outages (Christian Malone)

– Discover how to proactively identify outages and correlate issues on a service health dashboard, reduce alert noise, and automatically orchestrate remediation.

• 11:00 AM – 11:45 AM: Take Control of Projects, Portfolios and Financials (Gaine Nazareth)– Learn how to gain visibility and take action on your project and application portfolios.

• 11:45 AM – 12:00 PM Break

• 12:00 PM – 1:00 PM: Networking Lunch and ITAM/SAM - Take Command of Your Assets (Tony Funkhouser)– Gain better visibility into the entire lifecycle of your hardware and software assets. Leverage a single platform to improve compliance,

increase efficiencies, control costs, lower risks and always remain audit ready.


is a fast-growing, global company

~6,200 employees

Major sitesSilicon Valley, San Diego, Seattle

Culpepper, MiamiAmsterdam, London Sydney, Israel, India

Strong revenue and growth

$28M $64M$128M

$683M

$1B

’16

$1.39B

‘09

$244M

$425M

‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ’17

$1.93B


Global enterprises in every industry rely on

Construction Federal Financial Services Healthcare Higher Education Insurance IT Services Manufacturing Media MSPs Oil and Gas Retail Services Technology

© 2017 ServiceNow All Rights Reserved

ServiceNowPlatform

Workflow

ServiceCatalog Knowledge

Base

DeveloperTools

ContextualCollaboration

CMDB

ServicePortal

Subscription & Notification

Reports & Dashboards

ServiceLevels

Orchestration

Performance Forecasting

Predictive Modeling

PeerBenchmarking

Anomaly Detection

Platform


Facilities

MarketingLegal

Finance

Change & Release

Incident

Problem

Asset

ServiceNowPlatform

Workflow


Base

DeveloperTools


CMDB

ServicePortal



ServiceLevels

Orchestration


Predictive Modeling

PeerBenchmarking

Anomaly Detection

Platform


Cloud Management

Discovery

HRFacilities

MarketingLegal

Finance

Change & Release

Incident

Problem

FinancialManagement

Risk

Audit

AgileDevelopment

& Test

Demand

Resource

Project& Portfolio

SecurityIncident Response

CustomerService Field

Services

Asset

VulnerabilityResponse

Threat Intelligence

Compliance

Orchestration

ServiceMapping

EventManagement

App Portfolio

Vendor

ServiceNowPlatform

Workflow


Base

DeveloperTools


CMDB

ServicePortal



ServiceLevels

Orchestration


Predictive Modeling

PeerBenchmarking

Anomaly Detection

Cyber SecurityImproved DoD VisibilityDecrease Response TimeAdaptive Security ProcessImproved Security

User ServicesAs-a-Services DeliveryImprove Command ResilienceAutomating SW-defined Network

CIOUnify IT GovernanceStreamline CIO ComplianceEnsure FIAR ComplianceDelver Portfolio Management

Business ServicesLess Custom, More ConfigurationLeverage Commercial CloudKeep Capability CurrencyLeverage Shared ServicesAgile/DevOps Underway

Datacenter ModernizationImproved Systems AgilityDeliver Shared ServicesIncrease Speed of DeliveryImproved Security

Platform


Chief of Staff

• Tasker Management

• Distinguished Visitors

• Ceremony Event Mgt

• Conference Event Mgt

• Congressional Inquires

• Questions for the record

1 - Personnel

• In/Out Process/SRP• Personnel Tracking• Awards &

Decorations• Evaluation Reports• Education/Certifi-

cations• FOIA Requests• Joint Manning

Document• Personnel Actions

Processing & Mgt• Retention

Operations

2 - Intelligence

• RFI’s• PIR Mgt• Asset Tracking• Intelligence

Dissemination• Coordinating

Intelligence Req’ts• Physical Security

Mgt

3 - Operations

• Individual and Collective Training Mgt

• Training Resource Mgt

• Integrated Master Schedule (PPM)

• Unit Readiness Reporting

• Information Collection Plan

• Resource Allocation

4- Logistics

• Asset Mgt• Equipment Readiness

Status• Maintenance

Timelines• Resource Availability• Transportation

Coordination• Contracting

Requirements• External Spt

Coordination• Facilities Mgt

5- Plans

• Coordinating & • Synchronizing • warfighting

functions

6- CIO/G6

• ITSM• Service Mapping• Trouble Tickets• HW/SW Asset

Mgt• Cloud Mgt• IT Cost Analysis• Continuous

monitoring• Insider Threat

Recruiting

• Lead Generation• Marketing Portal• Recruiter

Workforce Mgt• Lease Mgt

8 – Programs & Resources

• Contract Mgt• Budgets• Requirements

(Demand Mgt)• Auditing• Vendor Mgt• KM

Other

• Investigation/Case Mgt (IG, JAG, Military Police)

• Access Requests• FRG Portal• Domain Portfolio Mgt• CMOC Coordination

(CA)• Alerts & Notification• Foreign Military Sales

Defense Invest Once, Deploy Multiple ApplicationsPlatform


Next Up…

Customer Presentation –

US Army, GCSS-A “Modernizing on ServiceNow”Global Combat Support System-Army (GCSS-A), one of the major Army ERP programs, will present how they modernized on ServiceNow.


W O R K AT L I G H T S P E E D ™

IT HR Customer Service Security Operations Business Apps

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