the learning institute handbook 2010-2011

The Learning Institute Handbook 2010-2011

This handbook has been printed onenvironmentally friendly material fromsustainable sources

The Handbook is produced by The Learning Institute - Pub6511

For further information contact:The Learning InstituteFrancis Bancroft BuildingQueen Mary, University of LondonLondonE1 4NS

t: (0)20 7882 2800e: [email protected] www.learninginstitute.qmul.ac.uk

Welcome

The Learning Institute HandbookFor 2010 to 2011

Introduction by Professor Simon Gaskell, Principal

I am pleased to have this opportunity to introduce the Handbook from our newly-formed Learning Institute.

During my months as Principal of the College, one of my first taskshas been the creation of our new Strategic Plan which sets out ourambitions for the future and a way forward with clear objectives andmilestones. In the current financial environment, more than ever, weneed to be sure that we are agile and effective in everything we do.The development of our staff and students will be crucial to oursuccess if we are to move forward as one of the elite research

universities in the UK, as judged by robust national and international criteria. I expect the work of the new Learning Institute to have a key role to play in enabling the College community fulfil its true potential.Our success can only be achieved through and by the people who work here.

I hope that staff from across the College will find the services of the new Learning Institute useful inenhancing institutional performance and ensuring that our students receive the best possible experiencewhilst with us. The Learning Institute is here to support us all in our work and the services offered willremain tightly aligned to our strategy through new lines made possible by the academic structure for theCollege which I have put in place this year.

On behalf of the Senior Executive, I commend this Handbook to you.

Professor Simon Gaskell

3

If you require this publication in a different format (Large print, electronic, audio, etc.) we will endeavour to provide this where possible.For further information and assistance, please contact:Nicole Nathan on [email protected] or (0)20 7882 2808.

Contents

Welcome from the Principal 3

The Learning Institute at Queen Mary, University of London

Introduction to the Learning Institute 6Learning Institute staff contacts 7Where to find the Learning Institute 8

Services offered by the Learning Institute

Professional DevelopmentAdvice for All Staff 9Personal Effectiveness Workshops and Courses 9Leadership and Management Development 10Appraisal Support 11Queen Mary Induction Events 11Confidential Consultancy and Support for Senior Staff 11Tailored Services 11Professional Development Fund and ProfessionalDevelopment Loans 11

Learning, Teaching and AssessmentAccredited Programmes and Workshops to Support Learning,Teaching and Assessment 12Recognising and Rewarding Excellence in Teaching 13Small Grants for Learning and Teaching 13Sharing Good Practice in Teaching and Assessment 13Using Learning Technologies 14PhD Supervision 15Supporting Curriculum Design and Development 15Support for Developing and Evaluating Teaching Strategies 15Support for the Internal Review Process 15Institutional and Practice-Based Research 16

Researcher DevelopmentPostgraduate Research Students 17Making it Happen Professional Short Course 17Innovation Scholarships 17Research and Academic Staff 18Programmes in Academic Practice 19

Employability and EntrepreneurshipAccrediting Students’ Development of Employability 20Incorporating Graduate Attributes in Curricula 20Supporting Student Learning from Extra-Curricula Activities 21Career Diagnosis: A Website to Support Medical Students’ Career Decision Making 21Dental Work: A website to Support Dental Students’ Career Decision Making 21Mind The Gap: a Website to Enhance Students’ Engagement with Employability 21Supporting Students’ Informal Learning, Intercultural Communication and Digital Literacies 22Enhancing Students’ Engagement with Business 22Supporting Student Entrepreneurs in Starting a New Enterprise 22

Professional development and trainingopportunities offered by other Queen Maryproviders

Advice and Counselling Service 25

Communications Office 26

Finance 27

Health and Safety 28

Human Resources 30

Information Compliance 31

IT Services 32

Language Learning 33

Thinking Writing 34

The Learning Institute working with Queen Mary Innovation Ltd 35

Courses and Course BookingThe LI course booking database 37Index of courses 38LI short courses programme - Booking Arrangements 52

4 5www.learnnginstitute.qmul.ac.uk

The Learning Instituteat Queen Mary, University of London

Contact us:

The Learning Institute

Director: Dr Steve Ketteridge e: [email protected]

Deputy Director: Mr Sam Brenton e: [email protected]

Head of Academic Practice: Mr David Andrew e: [email protected] Adviser: Dr Matthew Williamson e: [email protected] Development Adviser: Dr Giles Martin e: [email protected] Student Development Adviser: Dr Jo Cordy e: [email protected]

Head of Leadership and Management Development: Dr Fiona Stephen e: [email protected] Learning and Development Manager: Ms Cheryl Measures e: [email protected] Adviser for Research Staff: Dr Ian Forristal e: [email protected]

Head of E-Learning: Mr Sam Brenton e: [email protected] Learning Technologist: Mr Eoin McDonnell e: [email protected] Technologist: Ms Stella Ekebuisi e: [email protected] Technologist: Ms Gill Ritchie e: [email protected] Services Manager: Dr Chidozie Nsoedo e: [email protected] Student Support Adviser: Mr Manoj Singh e: [email protected] Support Adviser: Mrs Alysa Bramble e: [email protected]

Head of Skills and Employability: Dr Graham Thomas e: [email protected] Development Adviser: Dr Caroline Walker e: [email protected] and Curriculum Adviser: Dr Anouk Lang e: [email protected] Education Coordinator: Dr Kevin Byron e: [email protected]

Institute AdministrationInstitute Manager: Mrs Nicole Nathan e: [email protected] Administrator (Resources): Mr Hassan Mahmud e: [email protected] Administrator (Operations): Ms Ayesha Khanam e: [email protected] Assistants: Miss Samantha Harding e: [email protected]

Vacant post

Visiting Professor in Leadership and Management Development: Prof. Stephanie Marshall e: [email protected]

Visiting Professor in Education and Management: Prof. Gus Pennington e: [email protected]

Contact [email protected] with any questions related to practical matters e.g. about LI services, events and courses.

7

The Learning Institute at Queen Mary


6 www.learnnginstitute.qmul.ac.ukwww.learnnginstitute.qmul.ac.uk

The Learning Institute at Queen Mary is a centre of expertise providing specialist services to promote and enhance learning and development across the College community.

We provide a range of services to support staff and student learning and development, designed to help you teach, research, work and study effectively at Queen Mary.

These consist of programmes, courses and events, individual and group consultancy, award andrecognition schemes, funding opportunities, tools and resources, and collaborative networks.

The Learning Institute is one of the College’s Professional Services and we offer services across four areas:

Professional Development (for all staff – includes leadership and management development)

Learning, Teaching and Assessment (including e-learning)

Researcher Development (for both postgraduate research students and all research staff)

Employability and Entrepreneurship (for staff supporting the employability agenda and all students)

On 1st September 2010, Educational and Staff Development became known as The Learning Institute, achange approved by the Queen Mary Senior Executive. The reason for this change was to reflect the factthat the name ‘ESD’ no longer accurately reflected what we do. At its creation ESD offered basic staffdevelopment, initial support for learning technology and the Postgraduate Certificate in Academic Practice.The growth in scope and complexity over the intervening years has been fuelled by the institutional needfor support across a range of new national and strategic initiatives.

The unifying theme across all our services in the new Institute is that they support staff and studentlearning. We are committed to supporting the development of all College staff, but now we increasinglywork as well with undergraduate and postgraduate students: our work to support e-learning impactsacross the College and on all campuses; many of the College’s postgraduate research students accessskills development activities in the Learning Institute; our Drapers’ Skills Award has now becomeestablished for undergraduate students and a Drapers’ Skills Certificate is to follow.

The challenge for the Learning Institute will be, in the current environment, to provide a range of qualityservices that meet the requirements of the three Faculties and the professional and support services, yet remain tightly aligned to College strategy.

This Handbook is the first publication you will receive from us as the Learning Institute. Inside you will finddetails of the range of services that the Institute offers to the College. We will hold a Learning Instituteevent on the 18th November in the Octagon at Mile End. We will transform our Teaching and LearningBulletin into a Learning Institute Journal which will encompass all aspects of academic practice. We willestablish new ways to engage with Schools and Institutes through a network of Learning InstituteAssociates and Senior Associates so that we can better understand they ways they would wish us tosupport them. These changes will be appearing over the coming months, with details on our new websiteat www.learninginstitute.ac.uk.

Dr Steve KetteridgeDirector

Professional Development

Professional Development

We offer a range of opportunities for all College staff to becomemore effective in their current roles and to prepare themselvesfor new projects and possible career progression. The focus ison you as an individual in developing your knowledge and skills,whilst building on your experience. This can then be applied toyour learning in your personal work context, the College as awhole and the wider environment. In addition to classroom-based teaching and discussion, our approach combines avariety of learning experiences including faculty-led casestudies, work based projects, one to one coaching andleadership development groups.

For more professional development opportunities around yourresearch and teaching activities, see also the sections on Researcher Development and Learning, Teaching and Assessment.

Advice for All StaffYou may not see a course that seems right for you, or you are awareof an area where you wish to develop but are unsure whether acourse is what you need. If this is the case, please do get in touchwith us and we will endeavour to advise you.

We know that attending a course is not the only way to learn. Thereare many different ways of meeting developmental needs and someof the most effective will be informal, quick and easy to access.These include being coached or mentored, reading, distance learningand using web resources, work-shadowing (working alongsidecolleagues), etc. We can help you to identify how to close the gapbetween where you are now and where you would like to be, soplease do make use of us.

For: All staff

Contact:Support Staff: Ms Cheryl Measures [email protected] Staff: Dr Fiona Stephen [email protected] Staff: Dr Ian Forristal [email protected] Research Students: Dr Jo Cordy [email protected]

Links: www.learninginstitute.qmul.ac.uk/prodev/

Personal Effectiveness Workshops and CoursesThis series of open courses and workshops provides one way to meet your developmental needs. The topics covered by theprogramme focus on four key areas:

• CommunicationInfluencing skills, managing conflict, presentation skills,effective writing, assertiveness

• AdministrationAccredited programmes for administrators, note taking, chairing meetings, supporting students, data protection

• OrganisationPerformance management, project planning, managing multiple priorities, stress management

• Personal developmentNegotiation skills, enhancing your personal presence, career planning, planning for retirement.

For: All categories of staff and Research Students (Please be awarethat if you are a PhD student, researcher or academic, we may offercourses specifically for you in some of these areas; please check thefull course listing for details).

Contact: Ms Cheryl Measures [email protected]

Links: www.learninginstitute.qmul.ac.uk/prodev/

Courses: See the Personal Effectiveness section of the coursesindex

9To book a course: www.learnnginstitute.qmul.ac.uk/booking

Where to find the Learning Institute


8 www.learnnginstitute.qmul.ac.uk

1 Albert Stern House and Cottages (StudentResidences)

2 Arts Research Centre3 Beaumont Court

(Student Residences)4 Catering Building

- Level 1- Gallery- Caffé Amici- Bank - Book shop- CCRS offices

5 Chapman House(Student Residences)

6 Chesney House(Student Residences)

7 Computer Science8 Creed Court

(Student Residences)9 School of Law

(also at Lincoln’s Inn Fields site)

10 East Gate11 Engineering Building

- School of Engineering and Materials Sciences- Department of Electronic Engineering

12 Faculty of Arts13 Francis Bancroft Building

- Mason LectureTheatre

- CMLT- School of Business and Management- The Learning Institute at Queen Mary

- Turnball Centre- Biophysics in Dentistry- Biomaterials- Disability and DyslexiaService

- Audio Visual Services- Language Lab- Bar Med

14 G E Fogg Building- School of Biological and Chemical Sciences

15 G O Jones Building- Department of Physics- Learning Resource Centre- Lecture Theatre

16 Geography Building- Drapers’ Lecture Theatre- Advice and Counselling- Health Centre- Department of Geography

15

4

9

12

10 2

5

6

1316

14

711

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38

Mile End Road

The LI is situated in the Francis Bancroft building (circled on the map below) on the Mile End Campus

Alan Bradshaw, School of Biological and Chemical Sciences, receiving the Drapers’Award for Outstanding Service to the College from the Principal 2009

Professional Development Professional Development

Leadership and Management DevelopmentIn 2005 the College introduced a framework for leadership andmanagement development along with a new series of programmesfor research and academic staff.

We offer an incremental series of management developmentprogrammes, on a pathway from Introduction to Leadership andManaging Teams finishing at MBA level, which are all accredited or endorsed by an appropriate body (Figure 1).

ResourcesThe Leadership Programme also provides a variety of other resourcesfor the whole community of College staff such as the AshridgeBusiness School Virtual Learning Resource Centre which you canaccess from the LI website.

For: All staff

Appraisal SupportThe Queen Mary Performance Appraisal Scheme (QMPAS) has been implemented throughout the College and involves all staff as a contractual requirement. All appraisers need to be trained in thescheme before conducting any appraisal meetings. Full details of thescheme and many supporting materials (including the relevant forms)are available on the website from the link below.

There is a series of workshops throughout the year for staff who needto qualify as new appraisers, or for those who would like to improvetheir appraisal meeting skills. If you are new to the College and wouldlike to find out more about the scheme, there is also an ‘Introductionto Appraisal using QMPAS’ available online at the link below.

For: All staff

Contact: Ms Cheryl Measures [email protected]

Link: www.learninginstitute.qmul.ac.uk/prodev/qmpas

Courses: See the Appraisal section of the courses index

Queen Mary Induction EventsAll new members of staff are invited to a Queen Mary Induction eventupon joining the College and we run these three times a year. Theday includes presentations from senior members of the College anda lunchtime information fair with professional service departments andtrades union representatives. New staff will automatically receivepersonal invitations from The Learning Institute in advance of the nextinduction event.

An updated version of our on-line introduction to the College will be also available from October 2010, and may be of interest.

Link: www.learninginstitute.qmul.ac.uk/prodev/induction

For: All new staff

Contact: [email protected]

Confidential Consultancy and Support for Senior StaffDelivering results, dealing with change and emerging agendas, bringsa raft of challenges for those with leadership responsibilities. Advice,information, personal consultancy and support is available in strictestconfidence with us or one of our Visiting Professors.

For: Senior Managers and Heads of Schools.

Contact: Dr Fiona Stephen [email protected]

Tailored ServicesWhilst individual development is vital for both the person concernedand the College, improvements in performance can be achievedthrough more subtle organisational development.

This might mean a department or research group reviewing anddeveloping their effectiveness in key areas:

• Strategy – clarity of direction and values, business and operationalplanning, learning and development plans, departmentalcommunications

• Management – a shared understanding of expectations, an agreedand consistent approach to managing people and finance, teambuilding, special consideration of the issues and practicalities inmanaging research teams.

We work in conjunction with Faculties, Schools, Institutes andProfessional Services and support development plans leading to Investors in People status. For further details please contact us.

For: Directors, Heads of Schools, Services and Centres.

Contact: Dr Fiona Stephen [email protected]

Professional Development Fund andProfessional Development LoansWe are sometimes able to contribute towards the cost of awardbearing professional development programmes for individualmembers of staff provided there is a strong business case andsupport from the relevant Head of School. In some cases we may also be able to offer Interest Free Loans to enable members of staffto fund course fees outside the College provided that the individualmember of staff meets the criteria for funding.

See our relevant guidelines through the link below

For: All eligible staff

Contact: Mrs Nicole Nathan [email protected]

Link: www.learninginstitute.qmul.ac.uk/prodev/

10 11www.learnnginstitute.qmul.ac.uk To book a course: www.learnnginstitute.qmul.ac.uk/booking

MBA (Part 2)

OU Business School

MBA in HE Management

Institute of Education

MBA in HE Management

Short course provision from Institute of Directors and Harvard Business School

Senior Strategic Leadership (Leadership Foundation for Higher Education)Preparing For Strategic Leadership

(Leadership Foundation for Higher Education)

Certificate For First-line Supervisors

(National Open College Network)

Introduction to Leadership and Managing Teams (Institute for Leadership and Management)

Future Leaders:Introduction to Leadership and Managing Teams (Institute for Leadership and Management)

MBA (Part 1)

OU Business School

Professional Certificateof Management (CMS)

OU Business School or Birkbeck College

Post-GraduateCertificate in Professional

Practice in HEAdministration

Association for UniversityAdministrators

(60 credits at M level)

Professional Leadership andManagement For Support Staff(National Open College Network)

Professional Leadership andManagement Award University

Administrators(Institute for Leadership and Management)

Leadership and Management: A Strategic Perspective For Senior Staff(Institute for Leadership and Management)

Leading and Managing Your Research Team:Managing the Human Factor

(Institute for Leadership and Management)

Professional Support Pathway Academic and Research Pathway

Figure 1 Leadership and Management Development Framework

We can offer advice on which pathway may be best for you.

The majority of leadership and management programmes aredelivered internally and the course team includes the Institute’s twoVisiting Professors. The approach of the programmes is contextuallygrounded using the actual leadership challenges and experiences ofparticipants as a source for case studies and leadership developmentgroups.

Contact: Ms Cheryl Measures [email protected] Ian Forristal [email protected] Fiona Stephen [email protected]

Courses: See the Management Development section of the courses index

Learning, Teaching and Assessment

Recognising and Rewarding Excellence in TeachingThe recognition and reward of teaching excellence is central to the aim of improving student satisfaction at Queen Mary.

We run the Drapers’ Award for Excellence in Teaching, an internalscheme to recognise individual excellence in teaching. The aim of these awards is to provide a tangible means of recognition forinspiring student learning in the College. It also includes excellence in the supervision of postgraduate research students.

Nominations are made by students or other staff and the nominatedstaff are then invited to apply for an award. Each year up to 4 awardsof £1500 are made to outstanding teachers. Dates for the 2010-11awards will appear on our website from the link below, where you willalso find nomination forms, lists of previous winners and fullguidelines.

We also offer Drapers' Prizes for the Development of Teaching and Learning. These are given to acknowledge important newdevelopments in teaching and learning that have taken place atSchool and disciplinary levels. Each year up to six prizes areawarded of £3000 each. Applications are invited in July, so docheck our website later this academic year for details about the nextround of prizes.

We also offer support for individuals nominated by the College for a National Teaching Fellowship, and for colleagues applying for Fellowship or Senior Fellowship status of the HEA.

For: All staff engaged in teaching. Students who nominate staff forthe Drapers’ Award for Excellence in Teaching.

Contact: Matthew Williamson [email protected]

Links: www.learninginstitute.qmul.ac.uk/lta/

Small Grants for Learning and TeachingThe Small Grants for Educational Developments Fund for 2010/11offers up to £2,500 each to up to ten projects which seek to improvethe student experience or support curriculum or educationaldevelopment.

All staff who support student learning are invited to submitapplications for Small Grants for Developments in Learning andTeaching. Applications will need to demonstrate a local impact on the quality of the student learning experience and to collect somequalitative or quantitative evaluation of the enhancement. Full detailsand application forms can be found via the link below.

For: All staff engaged in learning, teaching and assessment.

Contact: Giles Martin [email protected]

Links: www.learninginstitute.qmul.ac.uk/lta/

Sharing Good Practice in Teaching and AssessmentWe organise workshops, research seminars, an annual Learning andTeaching Forum and other events to facilitate the sharing of goodpractice.

The annual Student Experience Seminar provides an opportunity forstudent course representatives to present issues and the studentperception of College practice to an audience of academic staff.

For dates and more information about these events, check ourwebsite throughout the year.

We produce good practice guides and other publications (forexample on Good Practice in Assessment), which you will find in hardcopy if you drop in to The Learning Institute, and are also available onrequest.

We also have a growing bank of video resources, featuring QMcolleagues talking about their own practice. These will be releasedonline during the course of this academic year, and will be accessiblefrom our website.

For: All staff engaged in learning teaching and assessment.

Contact: David Andrew [email protected]

Links: www.learninginstitute.qmul.ac.uk/lta




We offer services to support academic staff in the developmentof learning, teaching and assessment and to enhance thestudent experience at Queen Mary. These include workshops onlearning and teaching matters, accredited programmes for staffwho teach, schemes to recognise and reward excellence inteaching, and support for the development of local teaching andassessment strategies across the College.

Through these services we support the implementation of theLearning, Teaching and Assessment Strategy and the College’sStrategic Aim 2: ‘To disseminate knowledge through the presentationof inspirational and authoritative teaching programmes to a diverseconstituency of talented undergraduate and postgraduate students’.

Whether you are interested in your own development as apractitioner, good practice in the College and beyond, thedevelopment of strategy, or particular issues around - for example –good practice in assessment or observation of teaching, we hopeyou will find our services useful.

Accredited Programmes and Workshops to Support Learning, Teaching andAssessmentWe offer programmes and workshops to help you develop anddeliver the innovative and inspirational teaching programmes that arecrucial to the College’s success. These are free for academic staff atQueen Mary.

The workshops, which are open to all staff, cover a range of issuesaround learning and teaching and programme design. For moredetails, see the index at the back of this book and our online coursebooking system, which you can reach from our website. In additionto the advertised workshops, we can also work with you to designand run bespoke sessions around particular topics, for example toexplore issues that may be a priority within your own subject area. If you would like to take advantage of these, please do get in touch.

We offer three accredited programmes designed to help in your roleas an academic practitioner, and to improve the student experience:

The Certificate in Learning and Teaching (CILT) is a programme fornew or inexperienced staff with limited teaching responsibilities. It is a two module introduction to the knowledge, skills and principlesrequired to be an effective teacher. It combines workshops,independent study and work-based activity such as teachingobservation. CILT is worth 30 Level 7 credits and successfulcompletion also entitles participants to Associate membership of the Higher Education Academy (HEA).

The Postgraduate Certificate in Academic Practice (PGCAP) is aimedprimarily at new members of academic staff, but is open to any othermembers of College who wish to gain a qualification in academicpractice (spanning teaching, research, academic management etc.).The PGCAP is worth 60 Level 7 credits. It is a four moduleprogramme intended to develop the knowledge, skills and principlesrequired to be effective in academic practice. It places emphasis onthe development of practice at disciplinary level and combinesworkshops, independent study and work-based activity such asteaching observation. It has been designed to enable new academicstaff who have not taught before to meet their probationaryrequirements. Successful completion of PGCAP also entitlesparticipants to membership of the Higher Education Academy (HEA).

The Postgraduate Diploma in Academic Practice is aimed at anyonewho is teaching at Queen Mary and has more than three years’relevant experience, or has completed PGCAP (or a similarPostgraduate Certificate at another institution). Anyone can undertakethe programme, and we have tried to make it as simple as possiblefor colleagues to enroll, study and complete the assessment for it.There are two modules, each of which is worth 30 credits at Level 7.If you are interested in enrolling on the programme, or want moreinformation, all you need to do is contact the Programme Director, Dr Matthew Williamson, at [email protected].

Please get in touch with us if you’re interested in joining any of theseprogrammes. You can also find more details on our website (linkbelow).

For: Academic practitioners at QM



Courses: See the Learning, Teaching and Assessment section of the index



PhD SupervisionThe Strategic plan of the College identifies an increase in the size andquality of the graduate research student programme as a key target.In order to achieve this and to ensure a high level of studentsatisfaction amongst doctoral students, we provide initial supervisortraining and the Skills Development Programme for postgraduateresearch students.

For new supervisors the Learning Institute provides workshops forstaff in disciplinary groupings to address best practice for researchsupervision and review some of the problems and solutionsassociated with this area of academic practice.

All experienced PhD supervisors must receive refresher training withintheir School or Faculty at least once every five years, in order toensure that they are up to date with any changes in Collegeguidelines, regulations or procedures pertaining to research degrees.

For: Supervisors of students

Contact: Ian Forristal [email protected]

Links: www.learninginstitute.qmul.ac.uk/resdev

Supporting Curriculum Design and Development The design of the curriculum is key to maximising studentengagement and success. We support the development of innovative curricula in several ways:

• By providing consultancy to individuals and course teams, on request.

• The open workshop programme provides an opportunity to discussissues of common concern across the College and to gaininformation about developments and research across the HE sector (see the Learning, Teaching and Assessment section in the courses index, page 43)

• Discipline-based approaches to learning and teaching areconsidered in detail with participants on the PGCAP programme.

Please get in touch with us if you would like more details about howwe can help you approach curriculum design.

For: Academic practitioners at Queen Mary



Support for Developing and EvaluatingTeaching StrategiesEach School has a local strategy for teaching and learning whichoperates within the broader context of the College’s Learning,Teaching and Assessment Strategy.

The publication this year of a new College strategy means that many Schools will be reviewing, evaluating and renewing their ownstrategies. We can offer advice and support for this process, in theform of one-on-one consultancy, developmental activities andthrough examples in other subjects. If you are involved in thedevelopment of strategy, or for particular strands (such as e-learningpolicy), do get in touch with us to explore how we can help you.

For: College staff responsible for developments in Learning, Teaching and Assessment



Support for the Internal Review Process Internal review is a key component of the College's quality framework.The aims of an Internal Review are to:

• assess the effectiveness of a School or subject area’s processesfor managing academic quality and standards

• evaluate a School or subject area’s success in achieving its aims,and to consider its future plans

• commend and disseminate good practice.

These reviews normally operate on a six year cycle. If your School iscoming up for a review, do get in touch, as we can assist with thepreparation of documentation and work with teams to prepare for thereview itself.

For: College staff responsible for developments in Learning, Teaching and Assessment


Links: www.learninginstitute.qmul.ac.uk/lta andhttp://www.arcs.qmul.ac.uk/qa/programme_monitoring_internal_review/



Using Learning TechnologiesOur E-Learning Unit offers services to support and promote effectivepractice in e-learning, whether for blended or distance learning, foronline or teaching room technologies, for platforms we run (such asthe College's VLE) or through the use of other tools.

We offer technologies that we support, expert advice for tools wedon't, consultancy for individuals or Schools, funding for e-learningproduction or for online tutoring, planned or bespoke courses andevents, online resources and collaborative networks within which toshare ideas and practice, and a studio space in which to develop ordemonstrate uses for learning technologies.

We work with individuals, groups, Schools or whole Faculties todevise and implement e-learning initiatives big or small. We're alsokeen to hear from anyone doing anything innovative, or justsomething simple that really works.

Areas in which we offer support:

Sharing practice: the E-Learning Practitioners' NetworkThis year we are launching an E-Learning Practitioners' Network. Thisis a space for anyone interested or involved in e-learning (or, indeed,learning) to share ideas and practice with others around the College.We also publish news (conferences, funding opportunities etc),organise seminars and speakers around interests expressed in theNetwork, and envisage it as the online and social hub of cross-College e-learning activity and information. Join us fromwww.learninginstitute.qmul.ac.uk/network.

Using the VLE to enhance learning and teachingWe run the College's Virtual Learning Environment, Blackboard, whichis used for e-learning on some 1500 Queen Mary courses, and isnow part of daily study for most of our students. This is the coretechnology for most course-based e-learning activity. We offertraining and advice on the practice and pedagogy of using iteffectively, as well as day-to-day user support for staff and students,and comprehensive online resources.

Q-Review: a lecture capture serviceA popular pilot project in its second year, offering a service wherebyyour lecture can be automatically recorded in different formats, and apodcast/RSS feed, download link, and a link from your VLE coursearea are immediately available.

E-Learning production serviceA scheme whereby we are able to fund pieces of e-learningdevelopment that an individual academic may not have the time orskills to do themselves. We talk over the planned work with you, andprovide a trained Postgraduate Student to work with you, and justask that you feed back about the development and its impactthrough our Practitioner Network. We can also help with setting uponline tutoring for e.g. your distance learning course.

Using teaching room technologiesWe can give you advice and demonstrations about usingtechnologies available during a teaching session, such as audienceresponse systems, tablets, interactive whiteboards, visualisers andother kit now available in QM's lecture rooms.

Using web-based technologies for teaching, work, studySocial software, software as a service, user-generated content, web conferencing, the staple tools of Web 2.0, the explosion ofpossibilities in the last few years means we can now all use externalsoftware to do interesting things (in our teaching, our learning, ourwork here), often freely or cheaply. We'll help you navigate the worldof unsupported but intensely useful web technologies, working fromthe opportunity/problem to the solution.

The E-Learning Studio: development and demonstrationThe Studio is a well-resourced area for staff and postgraduates touse for work on their own e-learning projects, and where we candemonstrate some of the latest learning technologies to interestedcolleagues. We also do our seminars and training sessions there(3rd Floor, Francis Bancroft Building, Mile End). The studio is now fouryears old, and will be refreshed in January 2011 to feature the latesttechnologies for learning. Do drop in – it’s a free facility for you to takeadvantage of.

Developing students as e-learnersThis year we are able to run a series of 'E-Learning Clinics' forstudents who are themselves increasingly learning through electronicmedia. We have a dedicated E-Learning Student Support Adviserwho can answer student queries about e-learning, such as: How do I use the Web effectively in my studies? How do I get the best out ofmy Blackboard course? How do I reference and search onlineacademic resources?

Online assignments, deterring and detecting plagiarismMany areas of Queen Mary are now using the VLE for electronicsubmission of coursework. We offer support for online submission inthe VLE, help for those using the TurnItIn software to detect and deterplagiarism, and online resources for students to inform them aboutthe issues surrounding plagiarism.

How to get involved:

• You can easily find more information about all the above from oursite at www.learninginstitute.qmul.ac.uk/elearning

• Join the E-Learning Practitioner Network atwww.learninginstitute.qmul.ac.uk/network

• Email us at [email protected]

For: All staff who teach or support learning, students engaged in e-learning

Contact: The E-Learning Unit on [email protected]

Courses: See the e-learning section of the courses index p41


Researcher Development


The College is committed to supporting and developing itspostgraduate research students, research staff, independentlyfunded research fellows and academic staff, and recognises the vital role that this group plays in helping to achieve ourresearch goals. This is demonstrated by the College’scommitment to the principles enunciated in the Concordat to Support the Career Development of Researchers(http://www.researchconcordat.ac.uk/) and the RCUK ResearchSkills Statement(http://www.qaa.ac.uk/academicinfrastructure/codeOfPractice/section1/appendix.asp#append3) which is currently underreview.

All full-time PhD students at Queen Mary are encouraged to take partin two weeks (70 hours) of transferable skills development activitiesper academic year. This is a formal requirement for the ResearchCouncil-funded students. A training needs analysis and selection ofthe appropriate activities and courses should form part of a normalsupervisory process.

We offer services for research students and all types of research staff to develop in their role and to fulfill the above requirements.

Postgraduate Research StudentsPostgraduate Research Student Development Programme:This programme of workshops and courses runs throughout the year,to help research students develop the skills and attributes necessaryfor the effective management of their research and to aid planningand preparation for future careers. This rich and varied programmeincludes events designed to help with specific aspects of the PhD(e.g. ‘Writing your Thesis’, ‘The Viva’) as well as more widelyapplicable topics such as ‘Tackling Procrastination’ and ‘CriticalThinking’.

For added value, lively competition events are run to provide a moreintense development opportunity including:

‘Junk the Jargon’ Communication CompetitionThe ability to communicate research in clear and simple terms isessential for PhD students and indeed researchers at any level. This competition encourages researchers to practise this skill bypresenting their research in an exciting way to a non-specialistaudience.

Café ScientifiqueCafé Scientifique evenings are regular events for PhD researchersand research staff. The idea of the event is to create an informal,relaxed atmosphere where researchers from all disciplintes can meetand chat, and also present their work and ideas to a general, friendlyaudience. A typical evening would consist of three shortpresentations from researchers, refreshments, and other activitiessuch as a quiz, a debate or a creative challenge.

ResourcesDuring the academic year (2010 – 2011) we will be setting up acollaborative area for PhD Students and a PhD blog, links for whichwill be found via the new Learning Network area of the LearningInstitute website: www.learninginstitute.qmul.ac.uk/network.

For: PhD Students

Contact: Dr Jo Cordy [email protected]

Links: www.learninginstitute.qmul.ac.uk/Ita

Courses: See the Postgraduate Research section of the courses index



Institutional and Practice-Based Research In order to support the implementation of the Learning and TeachingStrategy of the College, research is conducted within the Institute andwith colleagues in Schools. Institutional research such as theTransitions’ Research Project (which explored the experience ofundergraduate students moving from school to Queen Mary)provides an evidence base for the development of College policy and strategy. Our practice-based research explores and evaluatesdevelopments in learning, teaching and assessment practice and isdisseminated at internal events (such as our research seminars) andin publications, internal and external.

Such research is intended to inform the institution and its subjectareas in the development of both strategy and practice, and as suchmay be of interest to colleagues across the College. Similarly, do getin touch if you have an idea for a useful piece of research aboutpractice at QM.

For: All staff interested in the development and practice of learningand teaching




Dr Paul Curzon, School of Electronic Engineering and Computer Science, winner of a National Teaching Fellowship 2010

Junk the Jargon competition finalists 2010.

Making it Happen Professional Short CourseOpen to PhD students, post-doctoral researchers and ImpactQMscholars, this is a professional short course co-delivered by industrypartners. The course will allow participants to improve theirknowledge of enterprise, innovation and knowledge transfer, and how to successfully exploit research results.

Contact: Dr Kevin Byron [email protected]

Innovation ScholarshipsThese awards, offered by Queen Mary Innovation Ltd., are open tothose research students registered on the Making it Happen ShortCourse. Awarded on a competitive basis, they provide three monthsfunding at standard Research Council rates and mentoring to allow a student to investigate potential impacts of their research.

Contact: Dr Ian Llewellyn [email protected]




Research and Academic StaffWe offer a programme of special events, development activities and workshops designed specifically for research staff across theCollege. These aim to support the College commitment to theConcordat and the career development of research staff.

Fellowships and Grant FundingThere is an annual Fellowship Day which attracts speakers from mostof the major funding bodies (including EPSRC, BBSRC, MRC, TheLeverhulme Trust, The Welcome Trust and the Royal Society). Thisevent showcases their grant award schemes for supportingpostdoctoral researchers who plan to become independentresearchers.

The Fellowship Masterclasses, led by distinguished senioracademics, provide additional insights and advice for researcherswho plan to submit a Fellowship application in the current year.

The Fellowship webpage provides details of the applicationprocedures and information about the support that is available to assist you with making your funding application. Videos ofpresentations and sessions from recent Fellowship events are also available (link below).

Research Staff WorkshopsWe offer a programme of workshops and activities tailored to meetthe needs of research staff across the College. The topics include:research project management, creative thinking and researchleadership and management (see the Research Staff section of thecourses index).

We also provide Career Pathways Days, with follow-up individualconsultancy and support on request.

Academic Leadership and Research Management Programmes (ILM endorsed)We offer a suite of three leadership programmes designed specificallyfor research and academic staff. The programmes are incremental:

• Future Leaders: Introduction to Leadership and Managing Teams

• Leading and Managing your Research Team: Managing the human factor

• Leadership and Management: A Strategic Perspective for Senior Staff.

Please get in touch with us if you’re interested in any of theseprogrammes.

PhD SupervisionThe Strategic plan of the College identifies an increase in the size andquality of the graduate research student programme as a key target.In order to archive this and to ensure a high level of studentsatisfaction amongst doctoral students, we provide initial supervisortraining and the Skills Development Programme for postgraduateresearch students.

For new supervisors the Learning Institute provides workshops forstaff in disciplinary groupings to address best practice for researchsupervision and review some of the problems and solutionsassociated with this area of academic practice.

All experienced PhD supervisors must receive refresher training withintheir School or Faculty at least once every five years, in order toensure that they are up to date with any changes in Collegeguidelines, regulations or procedures pertaining to research degrees.

Consultancy and SupportWe offer support in the form of individual and group sessions forresearch staff who would like to pursue a career in research as wellas those considering careers outside academia and/or research.Please get in touch with Dr Ian Forristal to find out more about howwe can help you.

For: Research Staff, Research Fellows, Academic Staff, ResearchLeaders/PIs, International Researchers

Contact: Dr Ian Forristal [email protected]

Links: www.learninginstitute.qmul.ac.uk/resdev

Courses and events: See the Research Staff section of the index on p49 for courses including; Coaching & Mentoring, CareerDevelopment, Academic Leadership & Research Management, PhD Supervision, Consultancy / Bespoke Provision

Resources: You will find resources attached to these services forCareer Development for Research Staff; Fellowships / Grant Funding;Research Management and Leadership; Research Supervision;International Staff www.learninginstitute.qmul.ac.uk/resdev.

See also this useful site: http://www.le.ac.uk/researchleader/


Programmes in Academic Practice We offer accredited programmes which help you to functioneffectively across all areas of academic practice, including yourcapabilities as a researcher. These are:

The Postgraduate Certificate in Academic Practice (PGCAP)is aimed primarily at new members of academic staff, but is open to any other members of College who wish to gain a qualification inacademic practice, and is worth 60 credits at level 7.

The Postgraduate Diploma in Academic Practice (PGDip) isaimed at anyone who is teaching and researching at Queen Maryand has more than three years’ experience, or has completedPGCAP (or a similar Postgraduate Certificate at another institution).The PGDip has two modules, each of which is worth 30 Credits atlevel 7.

The Certificate in Learning and Teaching (CILT) is a programmefor new or inexperienced staff with limited teaching responsibilities,and is worth 30 credits at level 7.

We also offer an open programme of workshops for academic staffwhich includes sessions about enhancing your research capabilities.

For: Academic practitioners at Queen Mary


Links: www.learninginstitute.qmul.ac.uk/lta andwww.learninginstitute.qmul.ac.uk/booking

Audience at Fellowship Day 2009

Workshop session run by Dr Ian Forristal for resarchers in the School of ElectronicEngineering and Computer Science

Employability and Entrepreneurship

Supporting Student Learning from Extra-Curricular ActivitiesQueen Mary is committed to enhancing the support for studentsengaged in extra-curricular activities. Professional Services staff thusplay a key role in delivering a wide range of extra-curricular provisionwhich provides opportunities for students to develop theiremployability, where they can reflect on their experience and obtainfeedback on their performance.

In addition to specific workshops, the Learning Institute provides arange of support services to departments through the GraduateAttributes Curriculum Enhancement Project (GACEP) that are aimedat developing appropriate support tailored to specific extra-curricularprovision (see the GACEP website below for more details).

For: All professional services staff who are supporting students indeveloping their employability through engagement in extra-curricularactivities

Contact: Dr Anouk Lang on [email protected] or Dr Caroline Walker on [email protected]

Courses: A209 Supporting Student Employability p44;

Links: www.learninginstitute.qmul.ac.uk/ee andwww.qmul.ac.uk/gacep

Career Diagnosis: a website to SupportMedical Students’ Career Decision MakingWith the Careers Service, and in association with staff from theSchool of Medicine and Dentistry, we maintain a Careers Diagnosiswebsite designed to support medical students in making informedcareer decisions. The site provides access to a range of targetedcareer guidance materials and support for the development of theskills necessary to manage their careers. Information about local andLondon based careers events are also posted on the site.

For: All medical students and all staff who are supporting medicalstudents career decision making

Contact: Dr Graham Thomas on [email protected] or Mr Vinny Potter on [email protected]

Links: www.cxdx.qmul.ac.uk

Dental Work: Website to Support Dental Students’ Career Decision MakingWith the Careers Service, and in association with staff from theSchool of Medicine and Dentistry, we maintain a website designed to support dental students in making more informed career decisions.The site provides access to a range of targeted career guidancematerials and support for the development of the skills necessary tomanage their careers. Information about local and London basedcareers events are posted on the site.

For: All dental students and all staff who are supporting dentalstudents career decision making

Contact: Dr Graham Thomas on [email protected] or Mr Vinny Potter on [email protected]

Links: www.dxwx.qmul.ac.uk

Mind The Gap: a Website to EnhanceStudents’ Engagement with EmployabilityOur Mind The Gap website is designed to support students indeveloping their knowledge of and engagement with employability.The site provides access to a range of materials aimed at supportingstudents in developing their own view of employability, and offersadvice and guidance on identifying high impact employabilitydevelopment activities.

For: All students and all staff who are supporting students in developing their employability and all students

Contact: Dr Anouk Lang on [email protected]

Links: www.mindthegap.qmul.ac.uk orwww.learninginstitute.qmul.ac.uk/ee




For Queen Mary students to compete in an increasinglycompetitive and unpredictable world they need to develop theiremployability alongside their subject and professional expertise.Enhancing the employability of our students is core to theCollege’s Strategic Plan and Learning, Teaching andAssessment Strategy. The Graduate Attributes Statement,launched in 2010, makes explicit the knowledge, skills,behaviours and values expected of our graduates. This providesa framework for developing student opportunities for learningthat are consistent with our academic programmes but are alsofocused on preparing graduates for their future careers.

Within this context we offer a range of services aimed at helpingCollege staff to support student learning for employability, throughcurricular and extra-curricular activities. We also deliver some services directly to students, including opportunities to obtain accreditation for development of their employability.

More detailed information, including online resources, is available inthe Employability and Entrepreneurship area of the Learning Institutewebsite at www.learninginstitute.qmul.ac.uk/ee.

Accrediting Students’ Development of EmployabilityUndergraduate students can have their learning for employabilityaccredited by registering on the Drapers’ Skills Award or the Drapers’Skills Certificate. To receive the Certificate, students complete anumber of activities which they choose from a list of on-campusopportunities such as careers workshops, Peer-Assisted StudySupport (PASS) mentoring and Language and Learning Unit courses.Students aiming to further develop their understanding ofemployability can apply to join the Drapers’ Skills Award, asupernumerary module that provides structured support to studentsto identify the learning achieved through study and engagement inextra-curricular activities. The Award is recorded on a student’stranscript and announced at graduation. For more information aboutthe Certificate and Award, including details about how to participate,please see our website.

For: All staff supporting undergraduate students and allundergraduates wanting to prepare themselves for life aftergraduation


Links: www.learninginstitute.qmul.ac.uk/ee

Incorporating Graduate Attributes in Curricula Curriculum change can ensure curricula remain relevant in acontinuously changing world and requires careful management byprogramme leaders. Curricula need to provide opportunities forlearners to acquire both subject knowledge and skills for employabilityand lifelong learning.

The Queen Mary Statement of Graduate Attributes describes theknowledge, skills values and behaviours expected of Queen Marygraduates. As such it provides a key reference point for the reviewand enhancement of curriculum provision as well as providing aframework for students’ personal development planning.

To assist with this process, we run a series of workshops and arange of support services to Schools through the Graduate AttributesCurriculum Enhancement Project (see Courses and Links below formore information about these).

For: All staff who are supporting undergraduate and taughtpostgraduate students

Contact: Dr Caroline Walker on [email protected] or Dr Graham Thomas on [email protected]

Courses: A209 Supporting Student Employability p44; A253 Programme Design in the Wider Context p44

Links: www.learninginstitute.qmul.ac.uk/ee andwww.qmul.ac.uk/gacep



23To book a course: www.learnnginstitute.qmul.ac.uk


Supporting Students’ Informal Learning,Intercultural Communication and DigitalLiteraciesStudents need to develop their digital literacy skills to enable them to handle and communicate information and knowledge effectively,using a variety of media and formats. We have developed aframework for students to develop their digital literacy skills basedaround the use of social networking software and moderated peermentoring. The focus of the learning is on intercultural communicationand can be linked to specific academic modules and is being usedto support languages and law students on their year abroad.

Please get in touch with us to learn more about how you can use thisframework in your own work with students, and see the link below formore details.

For: All staff who are interested in working with students on theirdigital literacies.



Enhancing Students’ Engagement with Business Enterprise Education is the development of a set of knowledge, skillsand understanding about how ‘businesses’ and other ‘enterprises’(including private, public sector and social enterprise), function,including the key elements of starting a new business venture. Incollaboration with Queen Mary Innovation Limited, we offer a range of student development activities (for example, professional shortcourses co-delivered by industry experts, and specific enterprisefocused workshops) that aim to enhance students’ understandingand experience of business and the enterprise environment, throughboth curricular and extra-curricular activities.

For more information about the courses and workshops, see theindex at the back of this book, visit our online booking system, or get in touch.

For: All staff who are supporting students in developing businessawareness and enterprise knowledge and all undergraduate and postgraduate students

Contact: Dr Kevin Byron on [email protected] or Dr Caroline Walker on [email protected]


Supporting Student Entrepreneurs in Starting a New Enterprise At Queen Mary entrepreneurship is understood to be theestablishment of a new enterprise, based around a product, service,or the practice and development of the skills required to achieve this.In collaboration with Queen Mary Innovation Limited, we offer a rangeof services to support student entrepreneurs. Examples includebusiness plan development, presentations by establishedentrepreneurs, and 1:1 business coaching. Visit our course bookingsystem to find more details about these and to book a place.

For: All undergraduate and post-graduate students wishing toestablish a new venture based around a product, service, or practice.

Contact: Dr Kevin Byron on [email protected]



Alumni and Employer consultation on the Graduate Attributes Framework 2009 Jorge Cham Book Signing after his lecture ‘The Power of Procrastination’

Confidential and professional support for students

The Advice and Counselling Service offers free and professionalconfidential services to all Queen Mary students, including those from Barts and The London, Queen Mary's School of Medicine and Dentistry.

Welfare Advisors have specialist training to offer students professionaladvice on a range of financial, practical and legal issues. Counsellorsand Therapists are professionally qualified to offer students supportwith emotional, personal and psychological concerns.

Visit our website www.welfare.qmul.ac.uk for information about ourservices, opening times, detailed information and advice, self helpguidance and details of our events.

Contact details:Advice and Counselling ServiceGround FloorGeography Building

t: 020 7882 8717 f: 020 7882 7013e: [email protected]

Resources for Queen Mary staff:The Advice and Counselling Service works with staff at Queen Maryto support students. Please see the website for publications forQueen Mary staff including:

• the Personal Tutoring Guide

• advice relating to Students in Distress

• Guide for staff on the Immigration Rules

Courses for Queen Mary staff:The Advice and Counselling Service also offers workshops to staff.These include:

• Mental Health Awareness (Academic Staff) and Mental HealthAwareness (Administrative Staff)These workshops, run in collaboration with the Mental Health Co-ordinator, will enable staff to develop their understanding of mentalhealth and will provide an opportunity to learn skills and strategies forresponding to a variety of situations presented by students.

• Teaching International Students – the Implications of CultureA workshop for academic staff interested in the implications of cultureon teaching and learning and increasing understanding of theinternational student experience.

• Working with International Students – the Implications of CultureFor staff members who work regularly with international students.The workshop is designed to raise awareness of the implications of culture on their work with international students and to increaseunderstanding of the international student experience.

• Immigration RulesFor staff who would like to gain background information about the immigration rules and how they affect students.

• Immigration Rules – UPDATEFor staff who have previously attended the workshop on theimmigration rules and who would like to keep up with recentchanges.

The Advice and Counselling Service can also offer the aboveworkshops to individual departments. Please contact the servicefor details.

For more detailed objectives and information about dates and timesof the courses please see the Learning Institute website atwww.learninginstitute.qmul.ac.uk/booking.

24

The Advice and Counselling Service

The Advice and Counselling Service

25www.welfare.qmul.ac.uk

ProfessionalDevelopment andTraining Opportunitiesoffered by other QueenMary providers

24 www.qmul.ac.uk

Finance Procedures and Awareness

Finance Procedures and Awareness

The Finance Department’s training focuses on understanding of thefinancial processes in the College.

Financial PlanningThis course is to assist those involved in planning both in academicand administrative departments. It gives an overview of the financialplanning process in the College and how the resources are allocatedto departments, institutes and sectors. It is also useful for those whohave a general interest in the financing of the College.

Budget managementThere is an annual course on budget management. In addition theFaculty financial managers will assist with training appropriate staff onmanaging their budgets. Please contact your financial manager forfurther details.

Agresso Web TrainingThe finance system for the College is Agresso, and the team runweekly training sessions on the use of this system for creatingrequisitions (purchase orders), payments, queries and reports. Please contact [email protected] to arrange training.

Research Grants AdministrationThe research grants office will be holding ‘Cradle to Grave’ surgeriesin departments to cover all aspects of applying for a grant, includingFull Economic Costing. For details please [email protected]

ProcurementA ‘New Starter’ training programme for purchasing and procurementis available on the web at http://qm-web.finance.qmul.ac.uk/purchasing/news/items/12807.html

Listing of Finance Training

To book on these courses and find out the dates, please go towww.learninginstitute.qmul.ac.uk/booking and enter the course code.

27http://qm-web.finance.qmul.ac.uk/

Communications Office

Communications Office

Corporate Affairs

The Communications Office is responsible for four main strands ofactivity which support the key Queen Mary objective of knowledgedissemination. The remit includes:

• Media Relations (including Crisis Communications)

• Corporate Communications and Stakeholder Relations

• Internal Communications

• Student Communications

We liaise with academic departments and colleagues across allFaculties to promote the College’s range of achievements to themedia. Our established contacts with the media and journalistsensure that Queen Mary’s research, commercial developments,lectures, events, and awards receive regular positive media exposureand reach a wide audience.

We work to communicate key projects and initiatives to targetedstakeholders, including opinion-formers in other universities, fundingbodies, government and industry, maximising the influence theCollege has on the HE agenda. The objective is to reinforce QueenMary’s position as a leading research-led university, which in turn will help to attract funding from government, industry and privateinvestors, and attract the best academic staff and students.

Our work in internal communications improves levels of staffsatisfaction and retention, and plays a part in enhancing the sense of diversity and the collegiate ethos at Queen Mary. We produce arange of internal communications materials including connect (theCollege intranet), compile the internal newsletters, Bulletin andeBulletin, and arrange the Principal's Open Meetings.

Our student communications strategy aims to support studentinitiatives across the College (such as the new Student InformationSystem project), enhance the student experience, improve ourNational Student Survey scores; and help to improve the quality of our student intake.

Contact: Sally WebsterHead of CommunicationsTel: 020 7882 5404 or 07970 096 188 (out of hours)[email protected]

Links: http://www.qmul.ac.uk/media/contact/

26 www.qmul.ac.uk/media/

Course title Course code Time

Financial Planning for departmentsand sectors at Queen Mary

P113 2 hours

Understanding your budgetstatements

P114 2 hours

Health and Safety

Well-being and StressStress can have significant health consequences on an individual as well as cost implication for the organisation. The impact can bereduced by increasing self-awareness and improving the stressmanagement skills of the individual and line managers, throughtraining and workshop activities. It is important to note that individualfactors can alter or modify the way we work and our exposure toworkplace stress. Each individual has his or her own personal stressthreshold. Line managers play a vital role in preventing stress. Theyare likely to see the problems causing the stress first hand and be inthe best position to notice changes in staff behaviour that mayindicate a stress-related problem.

There are two courses:

The Well-being and stress awareness training is open to all staffand the aim is to introduce staff to the area of wellbeing and stressand help them to develop and strengthen their resistance to stress.

The Stress management course is for line managers and the courseaim is provide managers with essential components of stress and itsmanagement. The course will help managers to identify workplacestressors and learn how to tackle them and improve their peoplemanagement skills.

Contact: Ms Zarah Tunc, e: [email protected]

Courses: Well-being and Stress Awareness course for all staff andStress Management Course for line managers.

Links: http://qm-web.safety.qmul.ac.uk

29http://qm-web.safety.qmul.ac.uk

Health and Safety

Health and Safety

The following is a summary of the courses available in Health andSafety Training and are provided by the Queen Mary Health and SafetyDepartment.

These courses, or similar courses, tailored to suit particularrequirements, can also be arranged on request.

Please refer to the Health and Safety website accessed through theCollege intranet for available dates and times of courses and furtherinformation. http://qm-web.safety.qmul.ac.uk/courses/index.html

To book a place on a course please contact Mary Giguere, Health and Safety Office t: 020 7882 8966 or by e: [email protected]

From January 2011 you will be able to book your Health and Safetycourses online via www.learninginstitute.qmul.ac.uk/booking.

28 http://qm-web.safety.qmul.ac.uk

Title Suitable for

Office Safety & Risk Assessment Suitable for all staff who work in offices including Managers. Course covers basicsafety law, workplace standards and common hazards found in the modernworkplace.

Manual Lifting and Handling Suitable for all staff, including those responsible for the health and safety of others.

COSHH Risk Assessment in Laboratories For all staff and students who use, purchase, control the use of, or handle andstore of hazardous chemical and biological substances

Wellbeing & Stress Awareness The course objective is to equip employees to manage their private and workinglives so that stress is minimised.

Working with Biological Hazards Suitable for research, technical and teaching staff working in biological laboratories(ACDP Containment Level 1 & 2): especially for new PhD and post-doctoral staff.

Working at Height This course covers risk assessments and use of access equipment and is suitablefor staff that work at heights or manage staff working at heights.

Asbestos Awareness This course is suitable for managers and staff who work or manage work relating tothe fabric of buildings/cables/supply or extract mechanical equipment or any areaswhere asbestos may be suspected.

Working with Radioactive Isotopes Suitable for new and existing radiation workers.

Full First Aid Training course (Four-Day Course) Suitable for all staff who are required to become First Aiders.

First Aid Re-qualifier (Two-Day Course) A two-day re-qualifying first aid course.

Fire Marshal training This three-hour training course includes: the nature of fire, basic risk assessment,common fire hazards, facing the fire, extinguishing the fire (practical) and role of afire marshal. A multiple choice test paper to gauge competence is also undertakenat the end of the training.

Evacuation Chair Training (nominated staff only) Practical demonstration and training in the use of disabled evacuation chair. Staff must be able to display confidence and competence in its use and handling.

Temporary summer conference staff Basic fire awareness and use of fire extinguishers. (approx 1 hour duration)

Student stewards Fire evacuation procedure, basic fire awareness and use of fire extinguishers(practical) and safe evacuation routes. Approx 2 hour duration.

First year student induction Presentation of do’s and don’ts in Halls of Residence and keeping safe whilst atQMUL. Approx 15 mins duration.

Security staff Safe access into buildings. Basic fire awareness and use of fire extinguishers(practical). Approx 2 hour duration.

Information Compliance

31www.qmul.ac.uk/about/collegeinfo/foi/index.html

Training in Human Resources Policy and Process Information Compliance – Data Protection and Freedom of Information

Human Resources

The courses provided by Human Resources focus on diversity, recruitment and selection and disciplineand grievance. We also contribute and design generic management courses.

Recruitment and SelectionThe College’s policy requires that all members of recruitment panels complete the fair selection recruitmentand selection course, unless they are able to produce certification of having completed a course at a previous place of work.

Those who attended a course more than three years ago, should attend a Fair Selection Refreshersession to receive information on recent legislative updates. This refresher is run on demand please contact the Diversity Specialist [email protected] to book on this course or go to http://qm-web.hr.qmul.ac.uk/equality/equalitytraining.

Many staff arrive with recent, excellent training on recruitment and selection from other employers that is not certificated. They can demonstrate these skills and become eligible to participate in interviews bycompleting an on-line test. https://fairselectiontest.hr.qmul.ac.uk/fair-selection-test/

Equality and Diversity e-courseThis online course provides participants with an overview of equality legislation and deals with how tomanage diversity within the workplace. To book onto this course please email the Diversity [email protected].

Discipline and GrievanceThis course is suitable for those who supervise the work of other staff and are responsible for their goodconduct. It will enable participants to deal with disciplinary and grievance matters promptly and effectively.It is mandatory training for staff nominated to hear the most serious cases of grievance and disciplinewithin the College.

Listing of HR Policy and Process TrainingTo book on these courses and find out the dates, please go to www.learninginstitute.qmul.ac.uk/bookingand enter the course code.

The Diversity Specialist is Bertille Calinaud , who can be contacted on 020 7882 5585 [email protected]

30 http://qm-web.hr.qmul.ac.uk/

Course title Coursecode

Date Time

Fair selection and interview skills HR001 Once per month fromOctober 2010 to June2011

9am - 5pm

Fair selection refresher HR003 On demand 1 hour

Fair selection testPlease enter this link in your web browser:https://fairselectiontest.hr.qmul.ac.uk/fair-selection-test/ ac.uk/fair-selection-test/

Discipline and Grievance HR010 Once per academicyear in May

9.30am - 3.30pm

Whatever your role at Queen Mary, freedom of information, dataprotection and records management will affect you and how you do your job. Everyone in Queen Mary creates, handles or otherwiseuses information and records, and requests for information can comein to any part of the College. For example, at some point, you mayneed to handle information about an individual; you may need toknow what to do when someone asks for information; or you may be asked to organise information so that you, or your colleagues, are able to find specific information quickly.

Data Protection relates to personal data, that is, information about an identifiable, living person, such as data in the Student InformationSystem and including expressions of opinion in emails. The DataProtection Act 1998 allows individuals access to any informationabout themselves held by Queen Mary and regulates its collectionand use of information about individuals.

Under the Freedom of Information Act 2000 any individual from anycountry has the right to access information held by Queen Mary. Thisinformation can be in any format, including paper files and electronicrecords and requests are purpose and applicant-blind. The Act alsorequires the College to manage its records in line with good recordsmanagement practice. If you receive a non-routine enquiry (forinformation that you would not normally provide), treat it as a freedomof information request. Even if the enquiry doesn’t mention freedomof information explicitly, Queen Mary is obliged to respond within 20working days of receiving it.

It is important that staff know their responsibilities in these areas andso the Records & Information Compliance Manager can offer courseswhich will give participants a basic understanding of the DataProtection Act and the Freedom of Information Act and their impacton Queen Mary. These cover the main points of the Acts and theirimplications for work areas including:

• understanding of key terms

• recognising a subject access request, and what to do with it

• recognising FOI requests and how they are handled

• understanding offences under the Acts

• best practices to adopt

• managing records to be able to comply and respond

• understanding some relevant exemptions

Courses can be run as separate topic areas or combined to give staff a general overview and what they need to know.

The Records & Information Compliance Manager, Mr PaulSmallcombe, can also offer training to individual departments on demand. Please contact him on [email protected] details.

For more information and resources please visit:http://www.arcs.qmul.ac.uk/foi_and_dp/index.html

Language Learning

Language Learning

Language Learning’s highly qualified staff use innovative teachingmethods and technology as well as tried and tested traditionaltechniques for teaching languages. We offer a friendly andprofessional service together with excellent facilities such as language laboratories, computers and interactive whiteboards.

We aim to help you achieve a high level of communication in thelanguage of your choice, both in everyday and professional situationsand we teach from beginners to advanced level. We also offer theopportunity to take internal and external examinations and a certificateat the end of the course.

You can study courses in the following languages:Arabic Italian Chinese JapaneseFrench Spanish German Russian

What do we offer?• A practical approach to language learning

• A thorough grounding in structure and grammar

• Practice in using the language

• Language for specific purposes, such as business

When?Classes run throughout the day including lunchtimes (12pm-1pm or 1pm-2pm) and evenings (6pm-8pm)

Where?All classes take place at the Mile End Campus in the Francis BancroftBuilding. It is possible to organise classes on other Collegecampuses.

How Long?• Courses run for two or four hours per week

• From one to three semesters

• Intensive courses

• One to one classes on demand

How much?2 hours course (22 weeks) - £ 185.00

4 hours course (22 weeks) - £ 300.00

To enrol onto a language course please go tohttp://www.languageandlearning.qmul.ac.uk/language/index.htmlor email Catalina Gonzalez on [email protected]

33www.languageandlearning.qmul.ac.uk/

IT Services

32 http://qm-web.its.qmul.ac.uk/

Academic Practice

The TeamThe Academic Practice team is part of Educational and StaffDevelopment. We support learning and teaching through

consultancy, educational research, courses and workshops.

Our programmesThe team runs a number of programmes to support staff in learningand teaching, including the Postgraduate Certificate in Learning andTeaching (which is primarily for new full-time academic staff), theCertificate in Learning and Teaching (which is for part-timeeducators), the Demonstrators’ Academic Development Programme(which is for demonstrators in science and engineering disciplines)and the Postgraduate Diploma in Academic Practice (which is for

Contacts:David Andrew – Head of Academic Practice and Course DirectorPGCAP e: [email protected] Garrett – Course Director CILT e: [email protected] Cordy – Development Adviser for Research Students e: [email protected] Williamson – Education Adviser e: [email protected] Martin – Learning and Teaching Development Adviser e: [email protected]

http://www.esd.qmul.ac.uk/acprac/

IT Services

Microsoft Office applications are just some of the things you can learn on IT Services training courses.

Courses also include Dreamweaver, SPSS, InDesign, C programming, Photoshop and others.

For more information on the courses that we offer, go to our website atwww.its.qmul.ac.uk/training/ or see the IT Training handbook

Make yournumbers Excel

Power up yourPresentations

Have your way with Word

Thinking Writing Showcasing Activities

Thinking Writing

The Thinking Writing team is a valuable resource for departments andacademic staff. They may be particularly useful for those working todevelop Queen Mary’s Graduate Attributes, especially in relation to‘writing for learning and reflection’.

The Thinking Writing team can help:

• Explore ways of using writing to help students grasp theoreticalconcepts, generate research questions, make insightfulconnections…

• Investigate connections between reading the ideas of others and contributing one’s own

• Structure activities to stimulate students’ creative and criticalengagement

• Research students’ perspectives on and experiences of writing

• Address frustrations in setting and marking written assignments

• Evaluate alternative methods of assessing students’ writing

• Review the range of writing types that students experience.

The website www.thinkingwriting.qmul.ac.uk provides resources for staff, a pedagogical rationale and accounts of past and currentprojects. Thinking Writing is currently able to offer funding toindividuals and departments to support their work in writing-relatedenquiry and development.

Contact: Sally Mitchell, TW [email protected] 7882 2833

Urban Writing Retreats for staff andpostgraduate research studentsThinking Writing runs retreats for writers wishing to make progress on a writing project. Examples to date are research articles, thesischapters, a professorial lecture. As well as providing a supportiveand focused environment for 2 days of productive writing, we aim tohelp participants develop writing habits they can continue to employin other contexts - and pass on to their students.

We are also pleased to help departments and faculties set up theirown retreats for themselves and/or for students.

Contact: Teresa McConlogue, Thinking Writing [email protected] 7882 2834

34 www.thinkingwriting.qmul.ac.uk 35www.thinkingwriting.qmul.ac.uk

The Learning Institute working withQueen Mary Innovation Ltd

Supporting Student Enterprise andEntrepreneurship at Queen MaryThe Learning Institute and Queen Mary Innovation Ltd have beencollaborating on a range of activities for students aimed at developingtheir commercial awareness and supporting student business ideas.These activities have been supported through the Knowledge EastEnterprise Network (KEEN) funding awarded to QMI Ltd.

Xing Business Strategy GameOver 60 students worked in teams to develop a business strategyusing the Xing strategy game. This all-day event required teams topitch to a panel of business experts.

Flux 2010 Annual National Inter-University Business Planning CompetitionA team of six students competed against 18 other universities at the University of Nottingham in this annual national business plancompetition.

Journey of an Idea – Business Plan CompetitionStudents worked in teams of five to develop a new business,including a cash flow, patent specification, summary business plan, marketing plan and a prototype model of their product.

Entrepreneurship Boot CampsTen Queen Mary students were selected to attend two intensivebusiness development ‘bootcamps’ that involved working with young entrepreneurs, industry experts, business professionals andinvestors.

Entrepreneurship FundingTen Queen Mary students have received funding from KEEN to takethe first steps towards realising their own business ideas. Two ofthese students, Karen Baratram and Tom Sebrell have built quickly on this entrepreneurial success. Karen won first prize in a ‘BusinessAngels’ competition held in London for her gluten-free cake products.Tom has forged links with Liverpool John Moore’s University, for hisAmerican Civil War tourism business and has since authored twopublications and received enquiries from the BBC.

Contact: For further information please contact Dr Kevin [email protected] or Dr Ian Llewellyn [email protected].

A Thinking Writing event at Dean Rees House, Charterhouse SquareStudents at the inaugural Queen Mary Xing event (November 2009) Karen Baratram receiving the KEEN Angels prize for best live pitch from Richard Farleigh

(June 2010)

Courses and Course Booking

LI course booking database

The Learning Institute at Queen Mary, University of London, has anonline system which is used for browsing and booking courses andevents offered both by the Learning Institute and by many otherCollege providers. The booking database is web-based and can be found at: www.learninginstitute.qmul.ac.uk/booking

RegistrationThe first time that you visit the site, you will be required to register.Registration is a simple process that takes a few minutes and you willreceive an email with your login details for future reference. Note thatwe will not use your registration details for any purpose other thanmanaging your course bookings, nor will we pass them on to anythird parties. Once registered you will just need to log in to beginbrowsing and making bookings on to courses.

Finding coursesBrowsing our programmes of courses is made simple with the inbuiltsearch facility. All the courses are listed chronologically, allowing youto browse through courses that are coming up. Courses that havealready been held, or that have been cancelled, are greyed out.

Alternatively you can search for a specific course, perhaps one that islisted in the index of courses in this handbook, by typing the coursecode or title in the ‘search’ box.

If you want to browse a particular programme of courses or type ofcourse, such as Personal Effectiveness or PGCAP courses, simplyselect the course type from the drop down menu in the course ‘type’box above the chronological list, then click ‘search’.

You can also search by date if you know the date of the courseyou’d like to attend.

Making BookingsOnce you’ve found the course you want to attend, securing yourplace is easy. Just click on the blue booking icon for the course, anda space will be reserved for you. You will receive an email confirmingyour place with details of the course time and location, as well as anypre-course preparation that may be required.

For some courses that have specific requirements you will receive a provisional place and booking and will be emailed instructions onwhat will happen next in order to confirm your booking.

If a course is full, you will be added to the waiting list and notified byemail as soon as a place becomes available.

Managing Your DevelopmentWhen you log in to the system, you can manage all your personaldetails in the ‘My Account’ area so, for example, if your email addressor telephone number changes you can keep it up to date and stillreceive important messages about your bookings.

The ‘My Training Record’ area allows you to review all of the coursesthat you have attended using our database. You can also see thecourses you are currently booked on to, or awaiting a place for. Fromhere you can also cancel your place or you can choose to removeyourself from a waiting list.

New Front PageIn October we will be introducing a new welcome screen for thecourse booking system. From the welcome screen you can; log in to the system as usual; find out who to contact regarding coursequeries; see some suggestions if you can’t find what you are lookingfor and quick links to ‘My Account’.

Any QuestionsThere are Frequently Asked Questions (FAQs) on the site whichshould answer most queries, but if you do have any problems orqueries whilst registering or making a booking, please do contact the Learning Institute on [email protected] or call 020 7882 2800.

We welcome feedback on your experience of using our bookingsystem. Please email any specific suggestions, comments orfeedback regarding database functions and performance [email protected].

37www.learninginstitute.qmul.ac.uk/bookings36 www.learninginstitute.qmul.ac.uk/bookings

Courses, andCourse Booking

Index of Courses

39www.learninginstitute.qmul.ac.uk/booking

Index of courses

Index of Courses

For administrative staff Course code Date

Mindmapping & Speedreading for Support Staff M216 See Website

Mental Health Awareness (Administrative Staff) M203 See Website

Career Planning for Support Staff M169 18/11/2010

Professional Leadership and Management Award for Support Staff (OCN accredited): Induction MP138 12/10/2010

Professional Leadership and Management Award for Support Staff (OCN accredited): Module 1 - Role and Functions of a Supervisor MP138 03/11/2010

Introduction to Mentoring and Coaching M128 09/11/2010

Professional Leadership and Management Award for Support Staff (OCN accredited): Module 2 - Meeting Customer Needs and Motivating Staff MP138 07/12/2010

Minute Writing M101 13/01/2011

Chairing Meetings M200 13/01/2011

Customer Support and Delivering Service M158 27/01/2011

Professional Leadership and Management Award for Support Staff (OCN accredited): Module 3 - Developing Individuals and Teams MP138 31/01/2011

Professional Administrative Support (OCN accredited): Induction MP139 08/02/2011

Professional Administrative Support (OCN accredited): Module 1 MP139 24/02/2011

Professional Leadership and Management Award for Support Staff (OCN accredited): Module 4 - Managing Conflict MP138 02/03/2011


Professional Leadership and Management for University Administrators (Day 1) MP122 13/04/2011


Professional Leadership and Management Award for Support Staff (OCN accredited): Module 5 - Managing Change MP138 19/04/2011

Customer Support and Delivering Service M158 11/05/2011







AppraisalAppraisers: Planning and Carrying out an Appraisal Review Meeting with QMPAS AP008 11/11/2010

Appraisers: Planning and Carrying out an Appraisal Review meeting with QMPAS AP008 14/01/2011

Appraisers: Planning and Carrying out an Appraisal Review Meeting with QMPAS AP008 18/02/2011


Assessment Course code Date

Assessing Students A256 06/10/2010

CILT: Introduction to Assessment C103 02/11/2010

Giving Feedback to Students A211 10/11/2010


Objective Structured Clinical Examinations (OSCEs) C113 06/12/2010


Enhancing Assessment A255 06/05/2011

Career development and employabilityCareer Planning for Support Staff M169 18/11/2010

How to Successfully Apply for Jobs In Academia R213a 30/09/2010

Exploring Careers Outside Academia R215b 14/10/2010

PGCAP Module 4: Developing an Academic Career A250 22/10/2010

Interview Skills for Jobs Outside Academia R184b 18/11/2010


Interview Skills for Jobs In Academia R184a 03/12/2010

How to Successfully Apply for Jobs Outside Academia R213b 26/01/2011



Exploring Careers In Academia R215a 16/03/2011

Supporting Student Employability A209 04/05/2011




Communicating with othersInfluencing and negotiation Skills M194 See Website

Presentation Skills (OCN accredited) MP167 See Website

Mental Health Awareness (Academic Staff) M203a See Website

Training the Trainers (OCN accredited) IG100 See Website


Train Your Voice for Teaching A254 08/09/2010

Promoting your Research Through the Media (HSS) COM002 12/10/2010

Managing Conflict: Dealing with Difficult Situations M146 12/10/2010

Dealing with Disruptive Behaviour A162 13/10/2010

CILT: Presentation Skills C102 19/10/2010


Making a Poster Presentation R126 29/10/2010

Promoting your Research Through the Media (S&E/SMD) COM001 02/11/2010

Effective Networking R219 04/11/2010

Presenting Your Research (Day 1) R182 16/11/2010

38 www.learninginstitute.qmul.ac.uk/booking

Index of Courses


Index of Courses


Communicating with others (cont) Course code Date


Communicating with the Media (S&E) R214 23/11/2010



Communicating with the Media (HSS) R214 26/11/2010


Developing your Personal Impact – Enhancing your Personal Presence M157 15/12/2010



Communicating Your Research – Public Engagement R225 24/01/2011


Planning for Difficult Conversations M142 27/01/2011

Pronunciation and Oral Skills for Overseas Researchers R226 28/01/2011



Teamwork for Researchers R216 10/02/2011










Communicating With the Media (HSS) R214 05/04/2011



Negotiation & Assertiveness for Researchers R144 03/05/2011

Disruptive Behaviour: Case studies A205 04/05/2011



Introduction to Leadership for Researchers R217 13/05/2011




Enhancing Visual Presentation in Lectures A249 21/06/2011

Influencing and Negotiating Skills M186 14/07/2011

Curriculum Development Course code Date

CILT: Organising Teaching C101 05/10/2010



E-learningIntroduction to Blackboard, QM's Virtual Learning Environment DELUWEBCT1 29/09/2010

How to Use Endnote for Medicine and the Sciences DELUEL25 30/09/2010

TurnitinUK & the VLE - Plagiarism Detection in the VLE DELU22 06/10/2010

How to Use Endnote for Sciences & Engineering DELUEL26 14/10/2010

How to Use Endnote for the Arts and Humanities DELUEL27 26/10/2010

Introduction to Blackboard, QM's Virtual Learning Environment DELUWEBCT1 27/10/2010

Q-Review: Recording Your Lecture and Getting it Online DELU25 11/11/2010


Extending Blackboard - Wimba Voice Tools DELU30 23/11/2010

Into the Classroom – Classroom Technologies in QM Teaching Rooms DELU31 24/11/2010

How to Use Endnote for Law DELUEL28 09/12/2010






Extending Blackboard - Wimba Voice Tools DELU30 16/02/2011

Into the Classroom – Classroom Technologies in QM Teaching Rooms DELU31 16/02/2011


Q-Review: Recording Your Lecture and Getting it Online DELU25 23/02/2011




Equal opportunities and diversityDiversity in Practice: Supporting Teachers: Supporting Students C117 09/03/2011

Evaluation of teachingCILT: Evaluation of Teaching C104 16/11/2010

CILT: Evaluation of Teaching C104 25/11/2010

Observation of Teaching C120 09/02/2011

Evaluation of Teaching A224 21/02/2011


Index of Courses


Index of Courses


Event Management Course code Date

Event Management M130 14/02/2011

FinanceFinancial Planning for departments and sectors at Queen Mary P113 See Website

Understanding your budget statements P114 See Website

Health and SafetyOffice Safety & Risk Assessment HS001 See Website

Manual Lifting and Handling HS004 See Website

COSHH Risk Assessment in Laboratories HS005 See Website

Working with Radioactive Isotopes HS006 See Website

Full First Aid Training course (Four-Day Course) HS007 See Website

First Aid Re-qualifier (Two-Day Course) HS008 See Website

Wellbeing & Stress Awareness HS012 See Website

Working with Biological Hazards HS013 See Website

Working at Height HS014 See Website

Asbestos Awareness HS015 See Website

Fire Marshal training HS016 See Website

Evacuation Chair Training (nominated staff only) HS017 See Website

Temporary Summer conference staff HS018 See Website

Student stewards HS019 See Website

First year student induction HS020 See Website

Security staff HS021 See Website

Human ResourcesFair selection and interview skills HR001 See Website

Fair selection update HR003 See Website

Discipline and Grievance HR010 See Website




Managing Performance HR007 16/02/2011





Learning and teaching Course code Date

Training the Trainers (OCN accredited) IG100 See Website

Teaching International Students - the Implications of Culture M213 See Website

Train Your Voice for Teaching A254 08/09/2010

CILT: Introduction to CILT C100 21/09/2010

Introduction to Problem-Based Learning C107 29/09/2010


PGDIP 1: Introduction PGDIP1 04/10/2010


Assessing Students A256 06/10/2010

Being a PBL Facilitator C108 06/10/2010

PGCAP Module 1: Induction to the PGCAP A159 11/10/2010



PGCAP Module 1: Learning and Teaching in Higher Education - 2 Day Session A221-1a 15/10/2010


PGCAP Module 1: Learning and Teaching in Higher Education - 2 Day Session A221-2a 27/10/2010

Learning with Role-Play C115 27/10/2010


PGDIP 2: Approaches to HE Research PGDIP2 01/11/2010


PGCAP Module 1: Learning and Teaching in Higher Education - 2 Day Session A221-1b 08/11/2010

Giving Feedback to Students A211 10/11/2010



Teaching with Small Groups C109 18/11/2010

Demonstrating in the Lab R180 19/11/2010

PGCAP Module 1: Learning and Teaching in Higher Education - 2 Day Session A221-2b 22/11/2010




PGDIP 3: Theories of Student Learning PGDIP3 06/12/2010


PhD Supervision in Science, Engineering and Biomedical Sciences A115 16/12/2010

PGDIP 4: Action Research PGDIP4 10/01/2011

PGCAP Module 2: Developing the Curriculum in the Disciplines: Seminar 1: Introducing Constructive Alignment A235-1a 12/01/2011

PGCAP Module 2: Developing the Curriculum in the Disciplines: Seminar 1: Introducing Constructive Alignment A235-1b 20/01/2011


Index of Courses


Index of Courses


Learning and teaching (cont) Course code Date

PGCAP Module 2: Seminar 2: Integrating Equal Opportunities and Diversity into the Curriculum A235-2a 26/01/2011


PGCAP Module 2: Seminar 2: Integrating Equal Opportunities and Diversity into the Curriculum A235-2b 03/02/2011


PGDIP 5: Focus Groups PGDIP5 07/02/2011

PGCAP Module 2: Seminar 3: Curriculum Design 1: Session and Unit Design A235-3a 09/02/2011

Observation of Teaching C120 09/02/2011

Teaching and Learning with Patient Simulators C121 09/02/2011

Programme Design in the Wider Context A253 11/02/2011


PGCAP Module 2: Seminar 3: Curriculum Design 1: Session and Unit Design A235-3b 17/02/2011


Evaluation of Teaching A224 21/02/2011

PGCAP Module 2: Seminar 4: Curriculum Design 2: Assessment A235-4a 23/02/2011


Detecting and Deterring Plagiarism A206 25/02/2011

Inter-Professional Learning: Roles and Models C118 25/02/2011

PGDIP 6: Questionnaires and Surveys PGDIP6 28/02/2011

PGCAP Module 2: Seminar 4: Curriculum Design 2: Assessment A235-4b 03/03/2011


Dealing with Disruptive Behaviour’ ‘A162’ ‘07/03/2011’

PGCAP Module 2: Seminar 5: Thread and Programme Design A235-5a 09/03/2011

Diversity in Practice: Supporting Teachers: Supporting Students C117 09/03/2011

PGCAP Module 2: Seminar 5: Thread and Programme Design A235-5b 17/03/2011


PGCAP Module 2: Seminar 6 Evaluation of Teaching and Learning A235-6a 23/03/2011

PhD Dissertation and Project Supervision in Arts, Humanities and Social Sciences A119 30/03/2011

PGCAP Module 2: Seminar 6 Evaluation of Teaching and Learning A235-6b 31/03/2011

PGCAP Module 3: Seminar 1: Teaching Quality and Impact A237-1a 04/04/2011

PGDIP 7: Literature-based Research PGDIP7 04/04/2011

Teaching with Patients: Clinical Settings C111 06/04/2011

PGCAP Module 3: Seminar 1: Teaching Quality and Impact A237-1b 20/04/2011




Supporting Students Who Are Failing Academically C119 03/05/2011

Supporting Student Employability A209 04/05/2011

Enhancing Assessment A255 06/05/2011

PGDIP 8: Nominal Group Technique PGDIP8 09/05/2011


Learning and teaching (cont) Course code Date

Student Support and Personal Tutoring A220 10/05/2011

Course and Programme Design A251 18/05/2011

Interactive Teaching A248 07/06/2011


Learning With Role-Play C115 15/06/2011

Enhancing Visual Presentation in Lectures A249 21/06/2011


Resources and Costing for Course/Programme Design A252 05/07/2011



PGCAP Module 3: Seminar 2: Research Quality and Impact A237-2a 05/09/2011

PGCAP Module 3: Seminar 2: Research Quality and Impact A237-2b 19/09/2011

PGCAP Module 3: Seminar 3: Evidencing Academic Practice A237-3 13/10/2011

Learning and teaching (clinical and dental related)Introduction to Problem-Based Learning C107 29/09/2010


Learning with Role-Play C115 27/10/2010








Inter-Professional Learning: Roles and Models C118 25/02/2011


Teaching with Patients: Clinical Settings C111 06/04/2011





Learning With Role-Play C115 15/06/2011



Index of Courses


Index of Courses


Legal and Regulatory Course code Date

Immigration Rules M206 See Website

Immigration Rules - UPDATE M206a See Website

Management developmentInfluencing and Negotiation Skills M194 See Website

Fair selection and interview skills HR001 See Website


Discipline and Grievance HR010 See Website

Office Safety & Risk Assessment HS001 See Website

COSHH Risk Assessment in Laboratories HS005 See Website

Future Leaders: Introduction to Leadership and Managing Teams (Day 1) ARP1 22/09/2010



Professional Leadership and Management Award for Support Staff (OCN accredited): Induction MP138 12/10/2010

Introduction to Leadership and Managing Teams for Support Staff (Day 1) M162 20/10/2010


Professional Leadership and Management Award for Support Staff (OCN accredited): Module 1 - Role and Functions of a Supervisor MP138 03/11/2010



‘Leadership and Managing Your Research Team: Managing the Human Factor (Day 1) ARP2 15/11/2010

Leadership and Managing Your Research Team: Managing the Human Factor (Day 2) ARP2 24/11/2010

Professional Leadership and Management Award for Support Staff (OCN accredited): Module 2 - Meeting Customer Needs and Motivating Staff MP138 07/12/2010



Leadership and Management: A Strategic Perspective for Senior Staff (Day 1) ARP3 17/01/2011


Planning for Difficult Conversations M142 27/01/2011

Professional Leadership and Management Award for Support Staff (OCN accredited): Module 3 - Developing Individuals and Teams MP138 31/01/2011





Professional Leadership and Management Award for Support Staff (OCN accredited): Module 4 - Managing Conflict MP138 02/03/2011

Future Leaders: Introduction to Leadership & Managing Teams (Day 1) ARP1 08/03/2011

Future Leaders: Introduction to Leadership & Managing Teams (Day 2) ARP1 10/03/2011


An Introduction to Managing Performance HR007 22/03/2011

Management development (cont) Course code Date



Professional Leadership and Management Award for Support Staff (OCN accredited): Module 5 - Managing Change MP138 19/04/2011







Introduction to Leadership and Managing Teams (Day 1) M162 15/06/2011

Introduction to Leadership and Managing Teams (Day 2) M162 16/06/2011

Influencing and Negotiating Skills M186 14/07/2011

MeetingsMinute Writing M101 13/01/2011


Postgraduate research studentsStarting Your PhD R100 13/10/2010





Starting Your PhD R100 19/10/2010

Starting Your PhD R100 25/10/2010


The Viva R157 29/10/2010


Relax About Writing R202 04/11/2010


Tackling Procrastination R206 05/11/2010


Managing Your PhD R121 12/11/2010



Demonstrating in the Lab R180 19/11/2010

Communicating with the Media (Science & Engineering) R214 23/11/2010


Creative Thinking R173 25/11/2010

Reading Critically & Analytically R208 25/11/2010


Index of Courses


Index of Courses


Postgraduate research students (cont) Course code Date


Making the Most of Your First Academic Conference R210 29/11/2010

Critical Thinking R209 02/12/2010


Writing Your Thesis R155 08/12/2010


Mindmapping & Speedreading R199 10/12/2010

Which Statistical Test Should I Use? R238 14/12/2010



The Viva R157 18/01/2011


Writing Development for Research Students R168 19/01/2011



Writing for Publication R160 25/01/2011





Reading Critically & Analytically R208 08/02/2011










Time Management for Researchers R107 07/03/2011





Reading Critically and Analytically R208 16/03/2011

Exploring Careers In Academia R215a 16/03/2011


The Viva R157 21/03/2011




Postgraduate research students (cont) Course code Date












Reading Critically and Analytically R208 18/05/2011


The Viva R157 24/05/2011





Project managementProject Planning M140 See Website



Recruitment and selectionFair selection and interview skills HR001 See Website


Research staff and early career researchersRaising your research profile: Open Access and your published research R227 See Website











Index of Courses


Index of Courses


Research staff and early career researchers (cont) Course code Date

































PhD Dissertation and Project Supervision in Arts, Humanities and Social Sciences A119 30/03/2011








Research staff and early career researchers (cont) Course code Date








Self-managementMindmapping & Speedreading for Support Staff M216 See Website

Managing Multiple Priorities and Time M181 02/11/2010






Planning for Retirement M192 06/04/2011

Planning for Retirement M192 07/04/2011


Student supportWorking with International Students - the Implications of Culture M208 See Website

Mental Health Awareness (Academic Staff) M203a See Website

Immigration Rules M206 See Website

Immigration Rules - UPDATE M206a See Website

Teaching International Students - the Implications of Culture M213 See Website




Writing skillsRelax About Writing R202 04/11/2010












LI Short Courses Programme - Booking Arrangements


1. 1. The Learning Institute offers an open programme of courses,workshops and short programmes which are advertised through the Learning Institute website and in our Handbook (published each autumn). This programme is open to all staff members in the College and is planned taking account of budget available andtraining needs that have been identified by heads of departments and institutes, and others in the College.

2. The programme aims to provide activities for all categories of College staff, with many courses and workshops being targeted at specific groups of staff.

3. Bookings for courses offered by The Learning Institute may be made through our website, by email or by telephone. Foroperational reasons, some categories of staff will need to obtainpermission from their heads of departments or line managers in order to be released to attend staff development activities.

4. Bookings for courses are accepted on a first come, first served basis.The Learning Institute will normally acknowledge receipt of a booking within two working days by email (if possible) and we will confirm whether or not you have been booked onto a course or workshop.

5. Sometimes when courses are fully booked, a waiting list will beopened. You will be informed if your name is held on a waiting list and you will be offered a place if one becomes available.

6. Members of the College are not normally charged fees forattendance at courses, workshops or short programmes offered by The Learning Institute.

All others will be a charged course fee at the following rate:

Half day activity £90Full day activity £165Other course fees as advised

7. Exceptionally, staff may have to cancel places at courses because of illness or for operational reasons. Cancellations for other reasonsreceived less than two working days before the scheduled start of acourse may incur a cancellation fee equal to the full course fee givenabove. You may also incur a fee if you do not attend a course onwhich you have booked, and have not cancelled your bookingbeforehand. This is to minimise unnecessary wastage of resources.This fee will be charged to your head of department or institute.Departments are free to substitute names of staff attending courses.

8. Staff attending courses, workshops and short programmes canreceive a Certificate of Attendance to help them log their own record of continuing professional development.

Dr Steve KetteridgeJuly 2010

52 www.learninginstitute.qmul.ac.uk


Notes


Notes



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