– the leading industry solution

Designed for the pharmaceutical & healthcare industry, providing

Monitoring and visibility

Proactive intervention

In depth proactive risk management

Dedicated personnel and facilities

Global coverage

Differentiated solutions for critical general cargo, ambient or temperature controlled

Risk management for every shipment

GXP compliant pharma network

Global visibility, door to door with KN Login

Carrier and lane risk assessment

Pharma specific SOPs / Kuehne + Nagel working instructions

Specialised pharma training for all Kuehne + Nagel staff

KN PharmaChain & IATA product labels

North America South America Europe Africa & Middle East Asia-Pacific

BOS MTR (YUL) BOG AMS LON (LHR) CAI AKL MAA

ATL NYC (JFK) PTY BCN LUX DXB BJS (PEK) MEL

CHI (ORD) PHL SAO (GRU) BRU LYS IST BKK OSA (KIX)

CMH SAN SCL BSL MAD NBO BOM PEN

DAL (DFW) SFO VLN BUD MIL (SWK & MXP) JED BLR SEL (ICN)

IND SJU CPH PAR (CDG) RUH DEL SHA (PVG)

LAX TOR (YYZ) DUB ROM (FCO) HDU SIN

MIA TPA DUS STO (ARN) HKG SYD

FRA VIE HYD TPE

FRA (MAI) WAW KUL TYO (NRT)

HEL ZRH

Pharma Branch

Competence Centre

Pharma Gateway

Current GXP network – 70 Stations + 26 in the pipeline for 2015

Global visibility - door to door (KN Login)

Data and IT solution to demonstrate supply chain integrity

Password protected, secure web access to shipment information

Real-time records: planned and actual, configurable custom reporting

24/7/365 access to all shipment documents online

Active container data (temp. & voltage) at defined milestones

EDI feed from cargo 2000 carriers and KN transport management system

Interface capability to current & future shipment monitoring devices

Scanned images of documents and seal photos

Risk assessment & Risk mitigation process

Risk based approach utilising

globally standardised grading

Compliant with IATA Chapter 17 and

WHO TRS 957

Hub level audit

Network assessment questionnaire:

cold-chain and station capabilities

Lane-specific outcome defines

handling procedures and

contingency plans

Coverage of 25 critical control points

and 50 risk factors

Global access via internet

Assessment of door-to-door

logistics process

Hazard analysis at critical control

points

Global standard scoring /

weighting of severity and

probability

Highest risk activities identified

Creates transparency, aids

knowledge sharing

Risk owner for action closeout and

follow-up

Airlines: Lane pairs – door to door:

Pharma specific SOPs / Kuehne + Nagel Working instructions

Export

Import

Brokerage

Re-export/ trans-

shipment

Packaging

Asset management

Sub-contractors

Pharma specific for general cargo, active

temp. control, passive temp. control, & DG

Lane-based handling instructions by product

QSHE approved & GXP compliant

Version control with online storage for

24/7/365 access

Exception management & escalation

procedures

Signed-off by all stakeholders

Segmented for efficient information viewing

Global standard SOPs / working instructions

Operator handling

instructions

Training

At SOP level

Generic industry and specialist pharma logistics modules

Regulations, quality and compliance

Live and computer based training (CBT)

Computer based centralised recording

Regular annual retraining / updates

Global standard curriculum & role specific modules

CareTeam (optional service)

24/7/365 global service desk

Pharma trained

Shipment status / location

expedite carrier information, on time

In-transit storage (correct temp.)

Proactive shipment management e.g.

contingency planning and action

critical status mgmt. ( eg. FDA clearance)

re-icing / battery replacement

re-bookings

Active container return (demurrage)

Up to 40 intervention points

Real-time temperature monitoring (optional service)

In-transit shipment temperature

Data captured in airline facilities, pre / on-

carriage vehicles

Data visible on standard KN Login screens

Automatic e-mail alerts for temperature

deviations

Proactive actions initiated and managed by

CareTeam

Packaging solutions (optional service)

Active ULD, one-way passive packaging, multi-use or customised solutions

Asset management, financing and return logistics

Preferred suppliers with global capability

Standard packaging components at global locations : reduced leadtime

Internet-based packaging catalogue

Enhanced transportation (optional service)

GDP compliant temperature controlled cross-dock (KN CoolZones)

Dedicated conditioned truck for pre- and on-carriage

Re-icing / gel-pack replenishment

Export packaging

Packing pre-conditioning / re-conditioning

Retrieval and return of temperature monitors

Single shipper / multiple shipper cool consolidation / de-consolidation

Additional services (optional service)

Dangerous goods

Airline security product

Higher security pre- and on-carriage (rigid trailer, lock, seal)

Armed guard

Customised insurance policies

Thank you!