the leadership challenge and roi

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The Leadership Challenge and ROI

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The Leadership Challenge and ROI. Brooks Rehabilitation. Brooks Facts. 143 bed rehab hospital 25 outpatient clinics Home health services 68 bed skilled nursing facility Post acute – It’s what we do, It’s all we do!. Our Challenge. High growth No leadership or management development - PowerPoint PPT Presentation

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Page 1: The Leadership Challenge  and ROI

The Leadership Challenge and ROI

Page 2: The Leadership Challenge  and ROI

Brooks Rehabilitation

Page 3: The Leadership Challenge  and ROI

Brooks Facts• 143 bed rehab hospital

• 25 outpatient clinics

• Home health services

• 68 bed skilled nursing facility

• Post acute – It’s what we do, It’s all we do!

Page 4: The Leadership Challenge  and ROI

Our Challenge• High growth

• No leadership or management development

• New business lines

• Culture shift

Page 5: The Leadership Challenge  and ROI

Our Need• Grow leadership talent

• Find a simple and elegant solution that was sustainable and flexible

• Transcend the organization hierarchy

Page 6: The Leadership Challenge  and ROI

The solution would be research and evidenced

based

Page 7: The Leadership Challenge  and ROI

Our Solution

Page 8: The Leadership Challenge  and ROI

Our HypothesisDemonstrating the 5 practices and associated 30 behaviors would increase our bottom line and return on investment (ROI) .

Page 9: The Leadership Challenge  and ROI

Our Measurement

Each participant completes the LPI 360 before participating in class and again 12 – 18 months after finishing the course

Page 10: The Leadership Challenge  and ROI

Our LPI Results

Page 11: The Leadership Challenge  and ROI

40.042.044.046.048.050.052.054.0

Mo

del

Insp

ire

Ch

alle

nge

En

able

En

cou

rage

Past

Current

Page 12: The Leadership Challenge  and ROI

The Course Structure

• 12 week program–2.5 hrs/wk of

classroom time–2-5 hrs/wk of

homework

• LPI –Before class–12-18 months

post

• Voluntary

• Individual development plan

• Action learning

assignments

Page 13: The Leadership Challenge  and ROI

The Course Structure• Conceptual learning

• Align visions and change projects

• Initially: –Director Level and Above

• Now: –Open to entire employee population

Page 14: The Leadership Challenge  and ROI

Action Learning

Page 15: The Leadership Challenge  and ROI

Relevant Action Learning • Establish strong executive sponsorship

• Select business challenges and scope them appropriately

• Invest in participants with high leadership potential

• Challenge your action learning teams

• Communicate broadly about your program

Page 16: The Leadership Challenge  and ROI

Course Detail

Page 17: The Leadership Challenge  and ROI

Conceptual Class

Review LPI data

Discussimportant concepts

Learning activities

Page 18: The Leadership Challenge  and ROI

Homework

Meet with next level

leader

Dialogue about

assignment

Prepare to share in class

Page 19: The Leadership Challenge  and ROI

Lab Class

Share action learning

assignment

Provide and receive

feedback

Practice before sharing with constituents

Page 20: The Leadership Challenge  and ROI

Apply

Incorporate class feedback

Dialogue and share with

constituents

Dialogue with next level

leader

Page 21: The Leadership Challenge  and ROI

How does this translate to ROI?

• Solves real business problems

• “Better, Faster, Cheaper”

• Culture is shifting

Page 22: The Leadership Challenge  and ROI

Action Learning Examples• Online Scholarly Resource Center

• eStubView

• Reducing patient cancellation rates

• Center for Sports Therapy referrals from CIU

• New Performance Planning Tool

Page 23: The Leadership Challenge  and ROI

Project # 1: Easy to accessevidenced based clinical research

Page 24: The Leadership Challenge  and ROI

Project #2: eStubView Electronic Payroll Communication

Page 25: The Leadership Challenge  and ROI

Project #3: Simple idea to decrease cancellation rates

• “On the floor, out the door”

• Corrected process problems

Q2 ‘09

21.95%

Q2 ‘10

17.92%

Q3 ‘10

15.55%

Page 26: The Leadership Challenge  and ROI

Project #4: Center for Sports Therapy Referrals from CIU

Page 27: The Leadership Challenge  and ROI

Project # 5: OP Performance Appraisal

Page 28: The Leadership Challenge  and ROI

Project #5 OP Performance Appraisal

% of Clinics with SS Payout

Increase 28%

December ‘09

46%

December ‘07

18%

Page 29: The Leadership Challenge  and ROI

Other Outcomes Outcomes

Open New Spine and Neck Clinic Promoted manager of smaller center who had completed Leadership Challenge, the Residency Program, and who had designed the Scholarly Resource Center as his Change Project during class

Reorganize Outpatient Division into Regions as Growth Continued

3 of 4 regional managers promoted from within after taking Leadership Challenge; previously, organization looked outside for this kind of talent

Continued Growth in Orlando Area Promoted clinic manager to oversee 3 clinics; again, previously, organization looked externally for this kind of leadership talent

Grow Women’s Health Business Line Director of business line has asked that all clinicians with this specialty come through as a group this Fall

Page 30: The Leadership Challenge  and ROI

In Summary

We have proved our hypothesis!

Increasing the frequency of the 30 behaviors associated with

the 5 practices positively impacted the organization’s bottom line and return

on investment.

Page 31: The Leadership Challenge  and ROI

Our Success

Improved speaking skillsImproved feedback skillsIncreased employee engagementBuilding a pool of leaders at all levelsChanged the lexicon

Employees are asking, “How can I make a difference?”