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    PHOTO BLAST

    2015 -2016

    Get your online copy on The K Kolleagues

    TheK KonnectionIssue Q1-2016

    ENJOY THE

    FIRST EDITION

    WORK ETHIC TIPSTO GET YOU AT

    THE TOP OF YOURGAME!

    STAFF PARTY GOESBLACK & WHITE 

    TAKE A PEEK!FEATURED

    DEPARTMENTS 

    GET A DOSE OF LAUGHTER

     WITH LAUGH LINES

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    Writer

    Donna Asistio is in charge ofthe  Human Resources and

    Training & Development Team

    at The K Hotel. As an avid

    reader and writer with a

    passion for the arts, she was

    always an active editor of the

    newsletter in her high school

    and college days. Donna is

    a holder of a degree in

    Bachelor of Science and

    Business Administration Major

    in Export Management.

    The K KonnectionContributors Issue 2016

    Editor

    Michelle Butron, E-Commerce

    Officer of the Sales and

    Marketing Department is a

    graduate of Bachelor of Science

    in Elementary Education. A

    woman who has a passion for

    singing is an active member of

    the New Evangelical Church

    music ministry here inBahrain. Michelle was also a

    member of her school’s

    newsletter in college. 

    Maricel Lopez is The KHotel’s Engineering Secretary

    and has been working at The K

    Hotel for four years now. She

    earned a degree in Bachelor of

    Science in Commerce Major in

    Banking and Finance. She has

    always been a lover

    of poems and during her

    college years she was a

    member of the Emporium

    Poem Writing. 

    Marianne Ericka Licud is a

    Guest Service Agent at The K

    Hotel. Having a liking for

     books, Marianne always loves

    to write. Formerly a

    newsletter editor at school,

    she continues her work for

    this newsletter to pursue her

    passion. 

    Mahmudul Haque is the

    Senior Assistant Front office

    Manager at The K Hotel. He

    loves writing on sports and is

    an avid sports fan. His

    passion for it goes way back

    in his school years when he

    used to write articles about

    his school’s sports events. Hecompleted his degree from

    The Educational Institute of

    American Hotel & Lodging

    Association.Writer

    Writer

    Writer

    Writer

    Ailyn Candido is The K

    Hotel’s K Lounge Bar

    Supervisor. She loves reading

    suspense and horror booksand spends most of her free

    time watching movies. Ailyn

    is an active employee who

    makes time to join extra-

    curricular activities at The K

    Hotel. Apart from her

    contributions in The K

    Konnection, she is also a

    member of the Staff

    Committee. 

    page

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    Issue 2016 What’s Inside!

    03 Grand Opening of Kolors

    06 The K Goes Green

    08 Employee Satisfaction Survey

    10 The K Hotel’s Hi 5

    14 Staff Party 2015

    Featured Departments

    19 Front Office

    21 Finance

    23 Engineering

    25 Work Ethic Tips

    29 K Sports

    31 Laugh Line

    What’s Inside!

    Find a copy on K Kolleagues!

    Page 2

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    Issue 20

    KolorsRestaurant’s

    Grand Opening1 March 2016

    A Destination in Itsel

    By Michelle Butron

    page

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    Kolors Restaurant, an enticing neweating place has just arrived in theJuffair scene.

    During the grand opening and the5th anniversary celebration of The KHotel, the Board of Directors, headof departments from The Gulf HotelGroup, The K Hotel, clients, and thepress were invited to sample theunique sights, sounds, and taste, of

    the formerly known Kloudsrestaurant. The recently completed

    extensive renovations brought acontemporary feel to the freshKolors inn.

    The event was hosted by ourGeneral Manager, Mr. VolkerMandlowsky & Executive Assistant

    Manager, Hussain Al Samahiji lastMarch 1, 2016. The ceremonialribbon cutting proceeded with Mr.Faizal Khallid Kanoo, Mr. AbdullahJuma, Board Member, Mr.Mohammed Hussain, and GHGDeputy Chief Executive Officer Mr.Garfield Jones.

    After the formal program ceremony,the grand opening celebrationbegan with a selection of delectablecanapés, extensive wines & otherinnovative beverages, accompaniedby the melodious music of the Duo

    Venus tandem.

    Our guests enjoyed the event whilesocializing in the sophistication of theKolors dining room, with it's stylishlytrendy comfortable furnishings,muted lighting, and blend of soft,

    vibrant colors.

    Bright art decodesigns & paintings

    created by Mr.Khalid Kanoo

    A Personal Touch

    page 4

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    AN ARRAY OF KOLORS

    page

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    Social Responsibility Issue 2016

    Go Green, Think Green, Act Green!

    “Let us be good stewards of theearth we inherited… if we are to

     go on living together on thisearth, we all must be responsible

     for it.” – Kofi Annan

    By Marianne Licud

    The K Goes Green

    only cost-efficient, but would generally be

    nice to look at and is a healthy place towork in. The Go Green initiative wasimplemented at The K Hotel last 5 June

    2015, and it resulted to a positiveenvironmental awareness by participating inclean-up drives and altogether, reducing its

    carbon footprint.

    Employees have been actively participating

    in these drives by doing their own cleaningaround our hotel building, …continued…

    A special cake to commemorate the Go Green Activity was

    prepared by Chef Sylvester Rozario and his culinary team

    Bake the world a better a place!

    Each day, tons of garbage is beingproduced from schools, hospitals and

    offices. Most of these are disposed ofproperly, but some end up in streetsand sidewalks. Large companies also

    use large quantities of materials eachyear to sustain their operations. Theseacts are often overlooked on an

    everyday basis, and people need to step back and see the effect caused on theenvironment.

    Businesses are starting to grow

    awareness with a relationship with ourenvironment and how it affects oureveryday work, and everyday life. A

    clean and green environment is not

    page 6

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    Social Responsibility Issue 2016

    and several other places with passion.

    The Go Green activity is conductedcontinuously every first Monday of eachmonth.

    This initiative is also a part of ISO 14001

     by the International Organization forStandardization, earned by The K Hotelin 2015. As a part of the company’s

    processes environmental care,awareness, and actions are soon to be atthe very core of the company’s virtues.

    The Go Green activity has influencedthe company in more ways than one,including reducing waste consumption,

    and to an extent, initiating the use of

     He who plants trees loves others besides himself – Thomas Fuller

    recycled pens that have proven themselves

     both effective and appealing to our guests.

    Go Green still has a long way to go, but it hasmade an impact not only to the hotel, but tothe environmental surroundings. The K Hotel

    will continue with this initiative in place, withthe hopes of further aiding the world withenvironmental conservation.

    Continued

    page

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    More Reasons to say Hooray!

    The K Hotel’s

    Hi - 5

    The starting point of

    achievement is desire.Last November 2015, The K Hotel had five great reasons to

    celebrate! The celebration kicked off with a warm welcome by the

    General Manager, Mr. Volker Mandlowsky. Award after award w

    given. How can you stop when there are just too many reasons?

    5 Years of Service Employees of the Month

    Employees of the

    month of October –

    Ms. Natasha

    Bellett and Mr.

    Joyti Singh were

    given their

    certificates for a job

    well done!

    Birthday Celebrants

    The gift of life

    should never go

    without a

    celebration!

    Birthday

    Celebrants from

    July to October got

    to cut their cake!

    F I V E R E A S O N S T O C E L E B R A T E !

    TKHBrand AmbassadorsWhat is a K Hotel Brand

    Ambassador? A K Hotel BrandAmbassador is a representative of

    the hotel who embodies the K

    Brand. This special recognition is

    given to outstanding employees

    who uphold and uplift the

    standards of The K Hotel.

    Brand Standards are guidelines

    that set us apart from ourcompetition. It is a mark that

    distinguishes who we are and the

    service that we provide.

    See who our first TKH Brand

    Ambassadors were for 2015!

    ISO Certification

    Loyal employees

    who have been with

    The K Hotel were

    awarded with

    mementos of

    appreciation for

    their dedication!

    Keep it going, guys!

    Do you feel proud to be part of a

    company that is the  first  and only  

    company in Bahrain to achieve 5international certifications?

    By Donna Asistio

    page 10

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    WHAT’S HAPPENING ISSUE 2016

    Thank you to Bala Konuku, Chef Sylvester

    Rozario, Abdulla Yunis, Jinky David, Cynthia

    Fernandes, Amna Ashiq, James Gomes, Ameer

    Abdulla, Doreen Cruz, Joyti Singh, Anil Fonseka,

    Abdulshaheed, Alizel Franco, Moinuddin Shaik,

    Shiva Prasad, Ruel Rama, and Mylene Directo for

    your commitment to service!

    Employee loyalty beginswith Employer loyalty.

    page 1

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    WHAT’S HAPPENING ISSUE 2016

    2015 Brand Ambassadors

    Marites Talusan95% on the Brand Knowledge Quiz

    89% on the Renard Global Mgt. Audit 

    Alizel Franco95% on the Brand Knowledge Quiz

    90% on the Renard Global Mgt. Audit 

    Muzammil Parkar100% on the Brand Knowledge Quiz

    94.64% on the LRA Audit 

    Mahlet Dejene95% on the Brand Knowledge Quiz

    92% on the Renard Global Mgt. Audit 

    page 12

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    WHAT’S HAPPENING ISSUE 2016

    ISO Certification Awarding

    Quality is never an accident. It is always the resultof intelligent effort.

    page

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    Issue Q1-2016

    A night of

    festivities,

    awards, &

    entertainment

    The most awaited and anticipatedmoment for the K hotel employeescame last 5th of March 2016 aseveryone was invited to celebratethe success of the year 2015. It washeld at The K Hotel’s conferencehall from 6:00 pm onwards. Havinga Black & White theme, the hall wasdecorated with checkers, dices, andhelium black and white balloons byThe K Hotel’s Staff Committee,who was also responsible inensuring that the party wassuccessful.

    The party was commenced by Ms.Donna Asistio and Mr. Shivannand

    Balan who welcomed everyone tothe party with the help of allDepartment Heads at the doorsreceiving and attending to all theguests – TKH employees. Theevening began with our very ownVenus Dou band that played softand melodious music to the ears,while employees enjoyed a widerange of delicacies and an open bar

    of wines and beers.

    Our very own General Manager,Mr. Volker Mandlowsky gave ashort speech to thank all theemployees from top to bottom for

    their hard work and dedication toreach 2015’s target and to alsoappreciate all Department Heads forthe great support.

    The night was full of surprises thatstarted off with multiple awards andrecognitions. Apart from the 2015Employee of the Year, a specialaward was also given to employeeswho showed outstanding

    performance by having no recordsof absences, tardiness, and sickleaves for the entire year OF 2015.This employee was honored as theStar Employee of 2015.

    In celebration of life, a special cakewas prepared and cut for birthdaycelebrants from November 2015 toFebruary 2016.

    To continue this appreciation andshare the happiness of new life,newly wed employees as well asthose who had new born babieswere called on stage and were givengifts by Mr. Mandlowsky.

    The night continued with fun andhilarious games for staff andDepartment Heads, and a dancenumber performed by our very owncolleagues Maricel Lopez ofEnineering, Maritess Talusan ofF&B, Michelle, Monica Caldeira-Fernandes of Admin. & General,Donna Asistio of HR, and DoreenCruz of S&M. The evening ended

    with raffle prizes and dancing.

    2015 staff party

    The K Hotel goes

    Black

    & White

    By: Ailyn Candido

    page 14

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    EVENTS

    PARTY SNAP

    SHOTS

    page 15

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    page 16

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    EVENTS

    [Recipient]

    CONGRATULATIONS!

    page

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    EVENTS

    LET THE GAMES BEGIN!

    page 18

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     Featured Departments Issue 201

    The “Hub or Nerve Center of theHotel”. That’s what the Front Office isoften called. One of the most visibleand important parts of the hotelmanagement system, dealing

    efficiently with guests and providingservice throughout their stay fromcheck-in to check-out.

    A desk information wherecommunication service is straight fromthe heart, having direct interactionwith the guest, and maintaining thestandards of quality to be the best,

    where personal qualities play a vitrole in each staff and a sense of caland courtesy has to be guardeproperly. Front Office is an energconscious department aiming

    achieve a green stamp of approvfrom the guest. To have that WOWfactor which makes our servicmemorable that gives our guests thright reason for coming back again anagain.

     A STEP INSIDE THE FRONT OFFICE

    FRONT OFFICE

    WHO WE ARE

     A STEP CLOSER …

     A MINDFUL

    THINKING THAT

    CUSTOMERS ARE

    THE MOST

    IMPORTANT

     VISITORS OF THE

    HOTEL

    Team Members

    Front Office Manager

    Mr. Yasas De Silva

    Sr. Asst. Front Office Manager

    Mr. Mahmudul Haque

    ssistant Front Office Manager

    Mr. Tareq Kenawi

    Night Manager

    Mr. Mina Said

    Reception

    Guest Service Agents

    Mayline Directo

    Duchess Tagalo

    Marianne Licud

    Mahesh Phansawadekar

    Charls Antony

    Business Centre

    inky David

    Netra Adhikari

    Magie Atef

    Natasha Bellett

    Tatiana Nikitina

    Telephone Operators

    Continue

    Leaders

    Supervisors

     Anabelle Vista

     Abanob Fawzy Sedra

    Raafat Sharoubeem

    ConciergeHead Concierge

    Muzammil Parkar

    Bell Boys

    bdul Shaheed

    meer Hameed Abdul

    Qassim Abdulmahdi

    Hassan Helal

    Hussain Al Balgha

    li Jamal

    Hussain Abbas Hussain

    Nasser Nasrala

    Hassan Juma

    bdulla Maher AhmedLeo Jonota

    anga Bahadur

    By Maricel Lopez

    +

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     The K Konnection

    Featured Departments Issue 20

    With its forward-looking theme, theFront Office’s sole objective is toencourage more guests in order tobecome the best hotel choice in theregion, discouraging them fromchoosing others. Front Officeengages in more up-beat interactionswith guest that effectively increasesguest satisfaction and revenue. 

    The Front Office Department islocated at the main lobby of thehotel. Currently, 34 teammembersare assigned in different areas underthe supervision of our Front OfficeManager, Mr. Yasas de Silva who

    oversees the entire operationperformance from Front Desk,Bell Service, Business Center,Concierge, Telephone Operators,to the Night Manager, a dynamicteam who defines themselves asmotivated, friendly, energetic,enthusiastic, and smart. This is ateam that prides itself with goodrelationship skills and a memoryto always remember the guest’sname by heart. A round-the-clockservice that aims to create amazingexperiences and cater to guestneeds that goes beyondexpectations.

     A place where the experience begins…

     Is not dependent on us,

    We are dependent on him

     Is not interruption in our workhe is the purpose of it

     Is not an outsider in our

     business,

    He is a part of it.

    We are not doing him a favour by

    serving him,

    He is doing us a favour by giving

    us an opportunity to do so.

     A guest…

    The Secret to

    Success:

    Think positively,

    breathe deeply,

    speak kindly, andsmile brightly.

    When you reach the

    end of the rope, tie a

    knot and hang on.

    "The goal as a company is to have

    customer service that is not just the

    best but LEGENDARY"  

    page 20

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     The K Konnection

    Featured Departments Issue 20

     Accounts Department A place where everybody counts

    +

    (continued)

    FINANCE

    Financial Controller

    Mr. Abdul Hameed

    Chief Accountant

    Mr. Moinuddin Sheikh

    Cost Controller

    Chinnappa Medappa

    sst. Purchasing Manager

    Ramesh Patidar

    Leaders

    Team Members

    Income Auditor

    Cynthia Fernandes

     Accounts Payable Supervisor

     Abdulrahman Khan

     Accounts Receivable Supervisor

     Aman Preet

    Purchasing Officer

    Kisan Nandala

    General Cashier

    Samson Rozario

    Store Keepers

    Salim Ghangir

    Charbudin Khan

    Finance Secretary

    Hiedy Bautista

     Accounts Receivable Clerk

     Abdulsamad Jasim Almatooq

     Asst. IT Manager

    Sabeer Mecheeri

    IT Supervisor

    Faizal

    Being in such an incredible, fast-

    paced environment is what reallymakes you proud to be a part of

    the Finance Team – a department

    ho shares the economic vision of

    The K Hotel. The Finance

    Department is one of the key

    players that sustain the company’s

    health in terms of financial

    measures. I should say, a group of

    skilled staff that define strategies

    for improving the company’s

    financial strength and keep thebusiness operating without delays.

    They are the company’s vessel,

    responsible in managing and

    controlling all incoming and

    outgoing cash flows of the hotel to

    establish financial control.

    Furthermore, they provide

    information to assist managers in

    making strategic decisions an

    contribute based on financiassessment techniques in th

    preparation of the organization

    budget and forecasts.

    Looking at the brighter side, th

    department is capable in mult

    tasking. They can do the work

    the absence of another. Ou

    Finance HOD, Mr. Abdul Hamee

    always looks at the growth of eac

    team member. Encouraging thadvancement of his staff throug

    experience and desire th

    something has to be learne

    everyday . As a team they have

    “advance the flame” in terms

    integrity, leadership, an

    teamwork.

    page

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     The K Konnection

    Featured Departments Issue 20

    “We are committed to

     roviding timely, accurate,

    clear, and complete information, and support to

    other departments.” 

    - sodales.

    + The Team inCTION 

    “Beware of little expenses.

     A small leak will sink a big ship."  

    The Accounts Department is located on the 3rd floor

    of the building and composes of 15 committed team

    members who work hand-in-hand to meet day-to-

    day activities of the department. Aside from a wide

    range of duties and responsibilities, they support,

    provide, and assist the staff in all financial matters

    and still go over preparation and processing of our

    gross wages, cash collections, payments,

    disbursements, procurement and Inventory,

    property accounting, and Information Technology.

     All areas are properly controlled and monitored

    effectively by our Finance Department

    page 22

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     The K Konnection

    Featured Departments Issue 20

    ENGINEERING+

    Coming together is the beginning.

    Keeping together is progress.

    Working together is success.

    The Engineering Department is the

    backbone and one of the core

    strengths of the hotel. It is the

    strongest support system of all

    departments, the protector of the

    building and the ultimate building

    operator who monitors for

    regulatory compliance and safety.

    This is a department where the

    system continuous to operate

     without fail, twenty-four hours a day

    and seven days a week. It is a

    human machine where its primary

    focus is excellence in service for

    smooth operation and ensuring

    comfort, safety and satisfaction of

    guests, staff and the property.

    Often times engineering is rarely

    distinguished and is hidden behind

    the scenes, but they perform as an

    invaluable role in the equation who

    runs from the ground floor to the

    rooftop to maintain high standards

    of The K Hotel’s point of view.

    deliver high quality of service and

     promote efficiency is admirable.

    The Engineering Team is not always

    easy. You need deeply rooted

    patience to deal with issues and

    complaints in all the areas of the

    hotel. The Vision of understanding

    has been the source of their pride

    and admiration. The fact that they

    maintain commendable dedication &

    continue to deliver high quality of

    service and promote efficiency is

    admirable.

     Aside from focusing on the hotels’

    development they are also called as

    a working team that tries to improve

    the responsiveness and flexibility of

    its operations and enhance support

    and cooperation with other

    departments for better working

    relations, having a multiple scope of

     work on electrical transformers,

    substations and distribution, water

    treatment system, heating and

     ventilation system (HVAC), fire

    alarm system and fire safety

    components, elevators, alongside

    utility management like gas, steam,

     water, kitchen and laundry

    equipment.

    We can say that the work that

    Engineering involves is not merely

    the ability to operate the building in

    terms of utility services, but it has to

    be performed by skilled and

    qualified technicians with expertise

    and special knowledge in trouble

    shooting to meet the reduction of

    energy and to extend the life of theproperty. That is why Engineering is

    a branch of science and technology.

    It works to bring something that is

    for the use and convenience of

    mankind.

    The Maintenance Team composes of

    13 workforces who maintain a

    dynamic environment with the

    highest level of ethical standards in

    terms of service. Technicians are

    located at the back of the house,

    Continued…

    Scientists dream about doing great things.

    Engineers do them.

    page 2

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     The K Konnection

    Featured Departments Issue 20

    along with the carpentry workshop, painting workshop, Duty

    Engineer workshop, and Assistant Chief Engineer’s room.

    Overall, the Engineering Department is supervised by our

    Chief Engineer who is a “man of many hats”,  Mr. Thomas

     Abraham. He closely  monitors the daily operation and all

    required repairs of the hotel equipment tools and facilities

    supervising outside contractors and still maintains to work in

    both office setting and on the property. As Head of the

    Department he always gives words of encouragement for his

    team to learn new skills, trainings for different activities, and

    cultivate good relations with people he works with.

    “Teamwork divides the task

    and multiplies the success.”

    +

    The team in ACTION

    +

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    2016, Issue 1

    Pursue a successful career

    Having a successful career isn’t as easy

    as we wish it could be. Some would

    like the smoothest road to career

    success. Unfortunately, becoming

    successful in what you do is acombination of hard work and having

    the right attitude. You may be facing

    problems at work that are stopping you

    from giving your best. But, frustration

    in your career only hurts you and your

    reputation.

    Strive for ExcellenceTake personal responsibility for your

    work. Your role is important to the

    company. 

    When you take personal responsibility

    for your work, the quality will show. Itwill make a difference.

    Strive for Improvement

    Do you think you are already good in

    what you do?

    Good for you. Make yourself better.

    When you think you know a task well,

    perfect it.

    Nothing should stop you from striving 

    for constant improvement. Only when

    you find things to improve do you learn

    new things.

    Be Open to Feedback

    Accepting criticism is difficult for

    people with big egos. Learn to accept

    your weak points and focus on

    improving them.

    If you didn’t have any weakness then

    you would be the top boss right now,

    correct? Ego blocks and stunts your

    career growth. 

    Excellence is not a skill.

    It is an attitude

    work ethic tips

    “The price of success is hardwork, dedication to the job at

    hand, and determination that

    whether we win or lose, we have

    applied the best of ourselves to

    the task at hand.”

    By Donna Asistio

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    Work ethics

    Professional behavior

    Gossiping Hurts

    What is gossip? Gossip is

    described as the harmful chatter

    about someone else’s private

    affairs. It is thoughtless and

    disrespectful.

    Avoid talking about your

    colleagues and divert your energy

    into creating a positive and

    healthy work environment.

    Great minds discuss

    ideas,

    Average minds

    discuss events,

    Small minds discuss

    people.

    It is expected of us as employees ofThe K Hotel to behave

    professionally. We must be aware

    of personal situations and conflict

    which should not affect work. As

    professional employees of The K

    Hotel, we must remain objective

    and focus on our company’s goals

    and targets.

    WAYS TO BE PROFESSIONAL:

    1. Competence. You’re good at

    what you do – and you have

    the skills and knowledge that

    enable you to do your job

    well.

    2. Reliability. People can

    depend on you to show up on

    time, submit your work whenit’s supposed to be ready.

    3. Honesty. You tell the truth

    and are sincere about where

    things stand.

    4. Integrity. You are known

    for your consistent principles.

    5. Respect for Others.Treating all people as you

    would like to be treated.

    6. Self-Upgrading: Rather

    than letting your skills or

    knowledge become outdated,

    you seek out ways of staying

    current.

    7. Being Positive. No onelikes a constant pessimist.

    Having an upbeat attitude and

    trying to be a problem-solver

    makes a big difference.

    8. Supporting Others. You

    share the spotlight with

    colleagues, take time to show

    others how to do things

    properly, and lend an ear

    when necessary.

    9. Staying Work-Focused.

    Not letting your private life

    needlessly have an impact on

    your job, and not spending

    time at work attending to

    personal matters.

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    10. Listening Carefully.

    People want to be heard, so

    you give people a chance to

    explain their ideas.

    HAVE INTEGRITY

    Integrity is the set of characteristics that

     justify trustworthiness and create trustamong employees of a company. It is the

    quality of being honest and having strongmoral principles.

    Examples of Integrity in the Workplace:

    1. Work when you are supposed to and

    save socializing, snacking, searching the

    Internet and personal phone calls for breaktime.

    2. Show respect to coworkers with

    appropriate conversation and empathy.

    3. Adhere to company policies andprocedures.

    4. Be responsible. Do what you say youwill do.

    5. Use materials for work and not personaluse.

    6. If you make a mistake and a team’sproject gets messed up or you miss adeadline, own up to your mistake.

    7. Work together as a team. This buildstrust and shows integrity.

    8. Never steal supplies from the

    workplace.

    9. Don’t accept praise of acclaim for

    someone else’s work. That includesstealing someone’s idea or pretending to

    have worked on a successful project.

    BUILD YOUR CONFIDENCE

    Emotions are a big part of the customer experience. Enhancing confidence isone of the FOUR Emotional Engagement Enhancement standards (CIPP).

    Making sure our guests are confident in how we handle their transactions isone way to get a positive impact.

    However, inspiring confidence in others starts with the confidence you havein yourself.

    1. BE AN EXPERT IN WHAT YOU DO

    We all play different roles and have important parts in the customer’soverall experience. Learn your job and perfect it! Not only will you shinein your career, but you will also bring out the shine in your guest’s smile.

    2. AIM HIGH

    Don’t allow yourself to be “average” or “so-so” when it comes to your job.Study, study, study! The more you become knowledgeable the moreconfident you will be in handling your guests.

    3. LEARN FROM YOUR MISTAKES

    When we make mistakes, our guests lose their trust and confidence in The KHotel. As we all know, when trust is broken, it is hard to gain back.Correct your mistakes and report system errors you encounter.

    page 2

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    Work ethics 2016 issue 1

    It pays to be kind

    There are business benefits of being nice to people you work with. Being kind at work

    is not a weakness.No one wants to work in an angry environment. When people enjoy where they

    work, feel trusted and appreciated for their efforts, they become more engaged and

    productive in what they’re doing. That, in turn, leads to better results – and better

    interactions fro co-workers to customers.

    4 Ways to Kindness

    1. Share the credit. A team can accomplish more if you do not care who gets the

    credit. People who brag, “I did it! I did it!” are usually disliked people.

    2. Don’t talk down to others. Don’t shut your team down by making them feel small

    and unimportant. Respect does not come with the title. Big or small, messenger or

    manager, respect should be given.

    3. Focus on the positive. Even in the worst-case scenarios, it is important to find

    something positive to focus on. Encourage people to be honest and say what they feel,

     but to do it using what we call a “Yes sandwich”. Don’t forget to say something

    positive first before saying something negative.

    What is emotional

    engagement?

    Emotions are a big part of the

    customer experience. Half of

    what customers do and decide

    while they are at The K Hotel isrelated to how they feel.

    In all our interactions with our

    guests, we have to be careful

    not to create negative

    emotions. We must at all times

    create positive emotions in our

    guests. 

    CONFIDENCE

    Our guests trust our service.

    INTEGRITYWe treat our guests fairly.

    PRIDEWe treat them with respect.

    PASSIONThe K Hotel is the perfecthotel for them.

    Be transformed

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    The K  SportsIssue 2016 By Mahmudul Haque

    1

    Cricket

    Cricket, traditionally an English sport, is

    becoming increasingly popular in other

    parts of the world like Australia, South

     Africa, and Indian Continents etc. But the

    popularity is evidently the highest among

    the countries of the Indo-Pak sub-continent,

    for reasons that are historical,anthropological, geographical, and even

    commercial. There are more than 200 crore

    audiences of cricket in India, Pakistan,

    Bangladesh and Srilanka, which certainly

    have the highest numbers of cricket fans

    than other parts of the world.

    The K Hotel Bahrain is just as big of a fan

    as the rest of the world. In February and

    May 2015 The K Hotel actively joined two

    Inter hotels cricket tournaments that was

    hosted by The Ritz Carlton Bahrain. Many

    five-star hotels as well as four-star hotels

    participated in the exciting cricket

    challenge. The K Hotel Team proved itself

    by winning a match against The Ritz

    Carlton’s Trader Vics Team. The K hotel

    Bahrain team fought with giant teams like

    Ritz Carlton and Intercontinental Regency. 

    Continued on page 2

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    Issue 2016 By Mahmudul Haque

    Volleyball2014-2015 2

    The K Hotel Volleyball Team once again participated in the most prestigious Inter 4-Star Hotel

    Volleyball Tournament held at the former champion Al Safir’s sports ground.

    Hosting Team Al Safir was clearly the favorite for this competition, however The K hotel players

    were ready to take challenges and hoping to play final and surprise the hosting team by claiming

    the trophy. Other hotels that participated were Mercure Seef, Novotel. Al Dana, Swiss Bell

    Bahrain and many more.

    The K Hotel Volleyball Team once again participated in the most prestigious Inter 4-Star Hote

    Volleyball Tournament held at the former champion Al Safir’s sports ground.

    Hosting Team Al Safir was clearly the favorite for this competition, however The K hotel player

    were ready to take challenges and hoping to play final and surprise the hosting team by claiming

    the trophy. Other hotels that participated were Mercure Seef, Novotel. Al Dana, Swiss Bell Bahrai

    and many more.

    3

    Bahrain Marathon Relay2014-2015

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    Laughter is the best medicine.

    Laugh Line Issue 2016ENTERTAINMENT

    page 3

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    page 3

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    see you in the next edition!