The Journey to RFID

February 2016

Planning for the Future

HOW

Develop the best practise RFID processes across the group

business environment.

Apply best practices to the Merchandise Visibility Solution within the Group environment

Measure the benefits on Inventory Management, Sales ,

online fulfilment & replenishment

WHAT

Implement RFID merchandise visibility solution to further enhance our customers shopping experience

Provide improved operational visibility

Enabling us to more efficiently identify items which need to be replenished on the sales floor

WHY

Seeking to find a Inventory Management system to

enable item level tracking of merchandise from the BOH

to the Sales floor

Increase sales revenue

Reducing the Risk of Loss

Increasing Stock Accuracy.

Why?

• Improve inventory accuracy as we count 3x per year.

• With the recent implementation of Click & Collect & Ship from store, we’re confident that improved stock accuracy with RFID will increase fulfilment and the customer experience.

• Supplement our replenishment process by identifying stock on hand but not on floor.

• Multi Brand Group having a consistent approach to inventory management across the group-Topshop, Glue Stores and Trend Imports.

How - RFID Metrics to be Measured

• Sales Uplift

• Accuracy of PI vs. RFID SKU Level benchmark of 18% improved SOH Inaccuracy

• Labour Savings reduced in replenishment

• Out – of- Stock rate (%) by category – snapshot and trend

• Aged stock report

• Frozen Inventory

• Online fulfilment from Store

• Stocktake savings

• ATV & Conversion

How – Operational Process

• Analyse current business process

• Engage all elements of the business

• RFID process to be part of the existing store processes or have a

minimal change on existing process for the POC

• The findings from the POC will help us improve overall operational

process, in readiness for roll out.

Planning & Requirements

Site Survey & Configuration

Testing & Pilot

Deployment

Rollout Planning

Pilot Full Chain

Rollout

Project Management

Process

Stock received in store

RFID label applied instead of regular

barcode

Areas defined i.e.. BOH, Shopfloor,

Offsite

Stock scanned between locations

Replen reports generated linked to

POS

Regular Cycle Counts &

Stocktakes

MENSWEAR – % Out Of Shelf

DEUS – % Out Of Shelf

Sales Contribution Improved for Men's by 5.3%

40% of stock is “pre-retailed” within 5 days

Save time

Increase productivity

Reduce costs

Increase engagement

Create more

effective processes

5% Stocktake error rate

Accurate Replen

Reduce phone

calls and emails

Increased compliance

Real time Inventory Reporting

Save overall costs = Lower Shrink

Remove need for

RGIS

Operate to budget

Sales increase

Positive work environment

Promotion of

company culture

and values

Overall Benefits

THANK YOU