the is model curriculum and offshoring: a call for revision bruce white, quinnipiac university bill...
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The IS Model Curriculum and The IS Model Curriculum and Offshoring: A Call for Offshoring: A Call for
RevisionRevision
The IS Model Curriculum and The IS Model Curriculum and Offshoring: A Call for Offshoring: A Call for
RevisionRevision
Bruce White, Quinnipiac Bruce White, Quinnipiac UniversityUniversity
Bill Tastle, Ithaca College Bill Tastle, Ithaca College
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Overview• Growth in Global IT Management
(aka outsourcing / offshoring)• Factors for Global IT Management• IS2002 Curriculum• Global IT Management and IS2002
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Global IT Management• Growing• Offshore outsourcing is frequently
as a cost saving for companies• Can involve significant overhead in
terms of managing / setting up• Need to be aware of cultural and
other issues
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Why Outsource1
1. Reduce and control operating costs2. Improve company focus 3. Gain access to world-class capabilities 4. Free internal resources for other purposes 5. Resources are not available internally 6. Accelerate reengineering benefits 7. Function difficult to manage/out of control 8. Make capital funds available 9. Share risks 10. Cash infusion
1 - From the Outsourcing Institute (1998)
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10 Factors for Successful
Outsourcing2
1. Understanding company goals and objectives 2. A strategic vision and plan 3. Selecting the right vendor 4. Ongoing management of the relationships 5. A properly structured contract 6. Open communication with affected individual/groups 7. Senior executive support and involvement 8. Careful attention to personnel issues 9. Near term financial justification 10. Use of outside expertise
2 - From the Outsourcing Institute (1998)
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Fjermestad- Eight Factors3
1. Alignment to business strategy2. Management support3. Culture4. Infrastructure5. Contracts6. Strategic partnership7. Governance8. Economics
3 -Fjermestad, Jerry, Jo Ann Saitta, “A Strategic Management Framework for IT Outsourcing: A review of the Literature and the Development of a Success Factors Model”, Journal of Information Technology Cases and Applications, 2005
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ACM President – skills needed
1. Sourcing methodology and processes2. Strategy development3. Project management4. Risk management5. Contract law6. Financial analysis7. Supplier selection and certification8. Relationship development.
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BUT …• The IS2002 model curriculum
doesn’t directly talk about managing Global IT activities.
• So – two questions:1. Do we need to include Global IT
management in the IS curriculum?2. If so, HOW???
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The first question• Do we need to include Global IT
management in the IS curriculum?
• We can’t just add courses to the IS Model curriculum. BUT … when do we add courses?
• We added IS2002.2 Electronic Business Strategy and IS2002.9 Design and Implementation in New Environments in 2002 (not in IS’97).
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Again …• Is outsourcing / offshoring / Global IT
management a serious enough topic that it needs to be in the model curriculum?
• Consider the recent discussion – including “The World is Flat” by Thomas Friedman.
• Consider our enrollments (with tongue-in-cheek comment “All the IS jobs are being outsourced to India”).
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Commentary:• As an IS educator, I think our
graduates need to be exposed to global IT management (aka outsourcing) – and the issues surrounding it.
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So … question 2 - HOW• How do we incorporate Global IT
Management into the curriculum?• Three options:
1. A new required course (IS2002.11??)2. Outside of IS (such as an international
business course) – with maybe an elective in IS
3. Incorporating the concepts in the rest of IS2002
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Option 1: A new course – IS2002.11
• While this might be the best approach (adding an entirely new course dedicated to outsourcing / Global IT management), not all schools can do this.
• To illustrate, our program is in an AACSB business school – and we just can’t add any more credits to our IS major.
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Option 2: Taught outside of IS
• We do have a business school requirement for an international business course.
• That is good – but may not be specific enough to address the IS outsourcing (and global IT management) questions.
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Option 3: Incorporate concepts into IS2002
• The authors suggest that you can incorporate the global IT management concepts into existing courses.
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Davis, Ein-Dor, King, Torzadeh topics
• Gordon Davis, Philip Ein-Dor, William King, and Reza Torzadeh made a list of topics that could be covered in a graduate program emphasizing global IT management.
• While their suggestions are more germane to graduate IS education, the authors will use it as a discussion starter.
Davis, Gordon B., Phillip Ein-Dor, William R. King, Reza Torkzadeh (2004), “Information Technology Offshoring: Prospects, Challenges, Educational Requirements and Curriculum Implications”, ICIS, 2004
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Davis, Ein-Dor, King, Torzadeh topics (part I)
• Change Management• Design Methodologies• Project Management• Business Processes• Consumer Relationship Marketing (CRM)• Data Warehousing• Database Administration• Database Systems Planning• Electronic Commerce• Emerging Technologies and Technology
Forecasting
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Davis, Ein-Dor, King, Torzadeh topics (part II)
• ERP Systems• Global Cultural Implications for IS • Globalization• IS Security• Management of Computer Personnel• Management of Telecommunications• Outsourcing• Systems Integration• Transborder EDI and Data Flows• Workflow and Collaborative Work
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Incorporating into IS2002
• The authors suggest that you can incorporate many (if not all) of the Davis (et. al.) list into IS2002 undergraduate education.
• We will now take you through each course of IS2002.
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IS2002.1- Fundamentals of IS
• Topics from Davis, Ein-Dor, King and Torkzadeh:– Global Cultural Implications for IS– Outsourcing– Globalization– (and many of the other topics to be
lightly introduced)
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IS 2002.2 – Electronic Business Strategy, Architecture and
Design • Transborder EDI and Data Flows
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IS2002.3 Information Systems Theory and Practice
• Topics from Davis, Ein-Dor, King and Torkzadeh:– Business Processes– Customer Relationship Marketing– Electronic Commerce– Design Methodologies– ERP Systems– IS Security– Management of Computer Personnel– Workflow and Collaborative Work
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IS2002.4/5 -Information Technology Hardware and System Software /
Programming, Data, File and Object Structures
• No specific outsourcing / offshoring concepts covered.
• Although IS2002.4 and IS2002.5 may not explicitly have outsourcing / offshoring concepts, there may be assignments and applications that relate to outsourcing and offshoring.
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IS 2002.6 – Networks and Telecommunication
• From Davis (et. al.)– Management of Telecommunications
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IS 2002.7 – Analysis and Logical Design
• Topics from Davis, Ein-Dor, King and Torkzadeh:– Business Processes– Design methodologies– Workflow and Collaborative Work
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IS 2002.8 – Physical Design and Implementation with
DBMS• Topics from Davis, Ein-Dor, King
and Torkzadeh:– Data Warehousing– Database Administration– Database Systems Planning– Systems Integration
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IS 2002.9 – Physical Design and Implementation in Emerging
Environment
• Emerging Technologies and Technology Forecasting
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IS 2002.10 – Project Management and Practice• Topics from Davis, Ein-Dor, King and
Torkzadeh:– Change Design– Project Management– Systems Integration– Workflow and Collaborative Work– (and as the capstone course, this implicitly
can incorporate many of the other topics)
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Suggestions / comments
• The authors suggest that with forethought, most of the important topics concerned with IS outsourcing (aka offshoring / global IT management) could be covered in the existing IS2002 model curriculum.
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More suggestions / comments
• As additional practical experiences for students, students in IS2002.10 Project Management could ‘manage’ students doing a development project in IS2002.4.
• This could be taken a step further with students in IS2002.10 at University A could ‘manage’ students at University B in IS2002.4
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And … a global experience.
• And … even further, students in IS2002.10 at University A in the United States could ‘manage’ students in IS2002.4 Development at University F outside the United States – so to really experience the global IT management experience.
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Conclusion• The authors have demonstrated that it
could be possible to incorporate the concepts and learning skills needed to effectively manage global IT systems.
• They suggest that further research into practical applications of such global skills might be beneficial to students and programs.
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Questions