the international profiler marketing slides. international trust in teams indicator about trust

The International ProfilerMarketing Slides

International Trust in Teams Indicator

About Trust


Trust and Project Effectiveness

45%

92%

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10%

20%

30%

40%

50%

60%

70%

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90%

100%

Low Trust High Trust

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About Trust


Higher levels of collaboration and co-operation

Competitive advantage

More effective in alliances

Improved flexibility

Lowering of co-ordination costs

Increased knowledge transfer

Higher organisational commitment and morale

14 benefits from high trust levels (1)

About Trust


Increased productivity

Lower levels of turnover

Improved communication

Greater participation in decision making

Flourishing innovation

Greater support for change initiatives

Higher productivity in virtual team-working

14 benefits from high trust levels (2)

About Trust


Trust within multi-cultural and/orvirtual teams often breaks down

About Trust


10 impacts of low levels of ‘trust’ on teams:

ineffective problem-solving as people minimize vulnerability

Low productivity as people do the minimum

reduced learning as we don’t accept help and advice if we distrust

weaker teamwork as we feel compelled to work together not committed

more stress & socially generated uncertainty as distrust causes uncertainty and anxiety about people’s motives

lack of quality information as sensitive information is withheld by team members, so it becomes more difficult to acquire

costly checking systems as people cross-check and double check

lack of communication as people avoid each other and don’t cooperate

defensiveness as people protect themselves from opportunists

high turnover of innovators who require an atmosphere of trust to be effective


Trust criteria – why it’s harder to trust internationally

Keeps promises 65%Is a friend 55%Trusts me 45%Is a family member 44%Thinks like me 39%Is well-educated 37%Shows his/her emotions 31%Is loyal 31%Shares my culture 23%Is open with information 21%Friend of a friend 20%

Pharos Corporation (748 European business people responded)


What is the International Team Trust Indicator (ITTI) ?

It identifies the 10 criteria that people subconsciously use in deciding whether or not to trust others

It recognises that different cultures have different beliefs about what defines trust

It uses an online questionnaire to measure trust levels and trust gaps within teams

The questionnaire is completed by each team member to identify the behaviours needed to create trust and the degree of trust experienced from colleagues

The results are pooled to provide a detailed report which shows the level of trust within the team

This report is used as the basis for a facilitated group discussion

The team leader and members are helped in taking practical steps to identify and reduce trust ‘deficits’

See also the ‘International Leader Trust Indicator (ILTI)’, a parallel questionnaire which uses the same 10 trust criteria and gives direct feedback to the team leader

Introduction of the tool


How can you use the ITTI ?

As a platform for coaching your clients individually and as a team

As a way to develop group training into personalised development plans

To increase the motivation and sense of shared purpose within your team

To prepare for more challenging group assignments

To identify ways to help your group function more effectively

As a support to leadership development



Report provides a 360 perspective of trust within the team



Competence

Compatibility

Goodwill

Integrity

Predictability

Well-being

Inclusion

Openness with information

Accessibility

Reciprocity

From the published research WorldWork has identified 10 ‘Criteria’ that people use to decide whether to trust

Trust Criteria


Trust based on a perception that team members are competent, and so will not let me down

Clear and realistic rolesCan meet high standardsCan meet the challenge of the group roleReputation for successSpecialist qualification and experience

Ten trust criteria 1. Competence1. Competence

Trust Criteria


Trust based on background, values, approaches, interests and objectives held in common

Shared common purpose and priorities Common goals stronger than personal agendasAligned approachShared communication codeSimilar education/ background

Ten trust criteria 2. CompatibilityTen trust criteria 2. Compatibility

Trust Criteria


Ten trust criteria 3. Good Will

Trust based on the belief that other team members are concerned about my overall welfare

Focus on my welfareSupport meRecognise meNot opportunisticEmpathise with my issues

Trust Criteria


Ten trust criteria 4. Integrity

Trust based on the fact that other team members maintain promises and behave towards me in accordance with a moral code

Keeps promisesPerceived as fairCan manage tough

conversationsTeam loyalty under pressureGenuinely team focused

Trust Criteria


Ten trust criteria 5. Predictability

Trust based on the observation that the behaviour of team members is consistent over time and in different contexts

Exposes the ‘why’ to understand the ‘what’

ReliableConsistent over time and

contextsDisciplinedNormative

Trust Criteria


Ten trust criteria 6. Well Being

Trust arising from the feeling that I have nothing to fear from the other members of the group

Can speak upNo betrayalTolerant of divergent opinionNot dominatingNon judgemental with

mistakes

Trust Criteria


Ten trust criteria 7. Inclusion

Trust based on the observation that other group members are team oriented and include me in their social and work activities

Social and work inclusionConsult before key decisionsShare credit for successWelcome my viewsNot cliquey

Trust Criteria


Ten trust criteria 8. Openness with information

Trust based on the fact that other team members share information important to the team proactively and clearly

Transparent info exchangeAvailable for consultationTransparent motivesGenerous with infoSensitive info without

breaking confidentiality

Trust Criteria


Ten trust criteria 9. Accessibility

Trust based on the fact that other team members share their true feelings and I can relate to them at a personal level

Emotionally transparentEmotional investmentClear about what they care

aboutExpressing feelings not just

thoughtsInvest in personal as well as

professional relations

Trust Criteria


Ten trust criteria 10. Reciprocity

Trust based on the observation that other group members are trusting and co-operative towards me

No favouritesPerception of

interdependenceRelies on me and shows

vulnerabilityProactive trust in othersNo checking up

Trust Criteria


Sample Report Page: Questions

Sample report page


The ITTI database shows where the trust gaps are

Sample report page


They are a demanding team for trust

pag. 25

Bench Marking Scores

Sample report page

the international profiler marketing slides. international trust in teams indicator about trust

Documents

international trust

trust slide

integrity trust

atmosphere of trust

perspective of trust

trust deficits

trust gaps

level of trust