The Internal The Internal Investigations UnitInvestigations Unitof the Professional of the Professional

Standards DirectorateStandards DirectorateProcedures for complaints against Procedures for complaints against

police. police.

Procedures for Procedures for ComplaintsComplaints

All people within Kosovo have the right to All people within Kosovo have the right to file a complaint against members of the file a complaint against members of the Kosovo Police if they feel that the police Kosovo Police if they feel that the police have violated the law or any policy of the have violated the law or any policy of the Kosovo Police. Kosovo Police.

This can be done through either the This can be done through either the Kosovo Police, the Police Inspectorate of Kosovo Police, the Police Inspectorate of Kosovo, the office of the Ombudsperson, Kosovo, the office of the Ombudsperson, or OSCE. or OSCE.

Methods for Methods for Complaints Complaints

KOSOVO CITIZENKOSOVO CITIZENS’ COMPLAINT INFORMATIONS’ COMPLAINT INFORMATION

Citizens have been informed that EULEX is not recording Citizens have been informed that EULEX is not recording any complaints against Kosovo Police employees. To make any complaints against Kosovo Police employees. To make a complaint, you have different possibilities to choose. a complaint, you have different possibilities to choose. Below you can find the main institutions you are entitled to Below you can find the main institutions you are entitled to approach : approach :

In person or via E-mail at the KosovoPolice.com site or by In person or via E-mail at the KosovoPolice.com site or by mail, either signed or ANONYMOUSLY :mail, either signed or ANONYMOUSLY :

Ministry of Interior Affairs, Ministry of Interior Affairs, Police Inspectorate of Police Inspectorate of KosovoKosovo, Street ''Lidhja e Pejes'', Fushe Kosova (near train , Street ''Lidhja e Pejes'', Fushe Kosova (near train station), phone number 038/552-194, electronically on E-station), phone number 038/552-194, electronically on E-mail address: mail address: ankesatipk@gmail.comankesatipk@gmail.com

More Methods for More Methods for Complaints Complaints

Kosovo Kosovo OmbudspersonOmbudsperson Institution, Street Institution, Street ''Agim Ramadani", Pristina (near students''Agim Ramadani", Pristina (near students’’ canteen), phone canteen), phone number 038/501-401, electronically on E-mail address: number 038/501-401, electronically on E-mail address: ombudsperson@ombudspersonkosovo.orgombudsperson@ombudspersonkosovo.org

Each and every Police StationEach and every Police Station all over Kosovo, where all over Kosovo, where supervisor/senior officer (the rank of Sgt or higher) is supervisor/senior officer (the rank of Sgt or higher) is obliged to record your complaint, fill in the complaint form, obliged to record your complaint, fill in the complaint form, log it and, without delays, submit to the Police Inspectorate log it and, without delays, submit to the Police Inspectorate of Kosovo regardless of where the initial event occurred. of Kosovo regardless of where the initial event occurred. The complainant may choose the station where he or she The complainant may choose the station where he or she feels most comfortable making the report. feels most comfortable making the report.

Kosovo Police, Kosovo Police, Professional Standards DirectorateProfessional Standards Directorate, , Street ''Luan Haradinaj'', Pristina ( main Kosovo Police Street ''Luan Haradinaj'', Pristina ( main Kosovo Police building), phone number 038/5080 - ext. 1267/ 1124/ 1290/ building), phone number 038/5080 - ext. 1267/ 1124/ 1290/ 1234, electronically on E-mail address: 1234, electronically on E-mail address: info@kosovopolice.cominfo@kosovopolice.com

Methods SerbianMethods Serbian

INFORMACIJA O ŽALBAMA STANOVNIKA INFORMACIJA O ŽALBAMA STANOVNIKA KOSOVAKOSOVA

Poštovani građani, molimo vas, budite obavešteni da Poštovani građani, molimo vas, budite obavešteni da EULEX ne vodi evidenciju o bilo kojoj žalbi upućenoj EULEX ne vodi evidenciju o bilo kojoj žalbi upućenoj protiv službenika Kosovske Policije. Možete izabrati protiv službenika Kosovske Policije. Možete izabrati neki od postojećih načina za podnošenje žalbi. neki od postojećih načina za podnošenje žalbi. U nastavku se nalazi spisak institucija kojima imate U nastavku se nalazi spisak institucija kojima imate pravo da se obratite i uložite žalbu lično ili putem pravo da se obratite i uložite žalbu lično ili putem elektronske pošte, eventualno putem telefonaelektronske pošte, eventualno putem telefona::

Ministarstvo Unutrašnjih Poslova, Ministarstvo Unutrašnjih Poslova, Policijski Policijski Inspektorat KosovaInspektorat Kosova, ulica ''Lidhja e Pejes'', Kosovo , ulica ''Lidhja e Pejes'', Kosovo Polje (u blizini železničke stanice), telefon: 038/552-Polje (u blizini železničke stanice), telefon: 038/552-194, elektronska pošta: 194, elektronska pošta: ankesatipk@gmail.comankesatipk@gmail.com

Methods Serbian Methods Serbian (continued)(continued)

Kosovska Policija, Kosovska Policija, Uprava Unutrašnje Uprava Unutrašnje KontroleKontrole, ulica ''Luan Haradinaj'', Priština , ulica ''Luan Haradinaj'', Priština (glavna zgrada Kosovske Policije), telefon: (glavna zgrada Kosovske Policije), telefon: 038/5080 - lokal 1267/ 1124/ 1290/ 1234, 038/5080 - lokal 1267/ 1124/ 1290/ 1234, elektronska pošta: elektronska pošta: info@kosovopolice.cominfo@kosovopolice.com

Ombudsman Ombudsman Kosova, ulica ''Agim Ramadani", Kosova, ulica ''Agim Ramadani", Priština (u blizini studentskih domova), telefon: Priština (u blizini studentskih domova), telefon: 038/501-401, elektronska pošta: 038/501-401, elektronska pošta: ombudsperson@ombudspersonkosovo.orgombudsperson@ombudspersonkosovo.org

Svaka Policijska StanicaSvaka Policijska Stanica na Kosovu, gde je na Kosovu, gde je svaki nadzornik /viši rukovodilac u obavezi da svaki nadzornik /viši rukovodilac u obavezi da evidentira vašu žalbu, popuni obrazac za žalbu, evidentira vašu žalbu, popuni obrazac za žalbu, istu zavede i bez odlaganja je preda Policijskom istu zavede i bez odlaganja je preda Policijskom Inspektoratu Kosova.Inspektoratu Kosova.

The PPM The PPM

The Policy and Procedures Manual is written The Policy and Procedures Manual is written in all three languages and available to KP in in all three languages and available to KP in every police station throughout Kosovo. every police station throughout Kosovo.

The following are excerpts from the current The following are excerpts from the current PPM as they regard the rules as they appear, PPM as they regard the rules as they appear, but were later superseded by UNMIK but were later superseded by UNMIK Resolution 2005/54 (seen in later slides). A Resolution 2005/54 (seen in later slides). A new PPM is currently being drafted to show new PPM is currently being drafted to show the formal changes that have been proposed the formal changes that have been proposed and confirmed regarding the actions of the and confirmed regarding the actions of the Professional Standards Directorate. Professional Standards Directorate.

PPM EnglishPPM English

3. Citizen Complaints KPS Supervisor or the Station Commander will interview the citizen

to determine the context of his/her complaint. If the complaint is a misunderstanding between the citizen and the officer, the KPS Supervisor or Station Commander will explain the police procedures to the citizen. If the citizen is satisfied with the explanation, a preliminary report is not required.

a. If the citizen complains about actual police misconduct, use of unnecessary or unjustified physical force, use of deadly force, human rights violations, criminal activity, or police corruption, the Station Commander or KPS Supervisor will interview the citizen to ascertain the basic facts about the complaint. The KPS Supervisor Station or Commander will complete the “Citizen Complaint Form” (Appendix ‘B’) and forward it to the regional Standards Unit office located at the regional police headquarters. The “Citizen Complaint Form” shall be the primary method of making a formal complaint against a KPS officer. Memoranda, written letters, electronic mail, or telephone calls are discouraged and ordinarily should not be used to initiate a complaint against a KPS officer.

PPM English PPM English (continued)(continued)

b. In case of extraordinary circumstances and for the good of the Service, the officer will be informed in writing that a complaint has been made against him/her and the specific allegations will be investigated. The officer will be advised of his/her rights and responsibilities relative to the investigation. Where good cause and justification exists, the officer may be observed for a period of time prior to being notified of the allegations to determine if the misconduct or illegal actions are ongoing.

c. All complaints of serious police misconduct, use of unnecessary or unjustified physical force, use of deadly force, human rights violations, criminal activity or police corruption should be referred immediately to the Standards Unit regional office. The investigator will then contact the Directorate for KPS Standards via fax, e-mail, or telephonically of the receipt of the citizen’s complaint and initiation of the investigative process.

______________________ P-4.16 Policy Development Page 5 of 12 Kosovo Police Service Revised 17/01/07

PPM SerbianPPM Serbian

3. Žalbe gradjana Gradjansko lice ispituje Komandir Stanice ili Starešina KPS kako bi

ustanovio razlog podnošenja pritužbe. Ukoliko se radi o nesporazumu izmedju gradjanskog lica i policajca, Komandir Stanice ili Starešina KPS mora da objasni dotičnom licu kakva je procedura. Ukoliko se gradjansko lice zadovolji objašnjenjem nema potrebe za preliminarnim izveštajem.

a. Ukoliko se gradjansko lice žali na kršenje kodeksa ponašanja policajca, primenu sile, smrtonosne sile, kršenje ljudskih prava, kriminalne radnje ili postojanje korupcije u policiji, Komandir Stanice ili Starešina mora da ispita gradjansko lice kako bi ustanovio činjenično stanje, tj. koliko žalba ima osnova. Komandir Stanice ili Starešina dužan je da kompletira “Formular za žalbe gradjana” (Aneks ”B”) i prosledi ga Regionalnoj kancelariji Interne Kontrole koji se nalazi u regionalnom Glavnom Štabu Policije. Prijavljivanje putem “Formulara za žalbe gradjana” osnovni je metod podnošenja zvanične prijave protiv policajca KPS. Prijave i podnošenje žalbi protiv policajca KPS putem memoranduma, pisma, e-mail-a1 ili telefona ne treba podržavati i takav vid prijave se ne koristi za pokretanje postupka protiv policajca KPS.

PPM Serbian PPM Serbian (continued)(continued)

b. Žalbe na ozbiljne prekršaje kodeksa ponašanja, primenu nepotrebne, neopravdane fizičke sile ili smrtonosne sile, kršenje ljudskih prava, kriminalne radnje ili korupciju u policiji, moraju istog trenutka da se proslede Regionalnoj kancelariji Direktorata Interne Kontrole. Putem fax-a, e-mail-a ili telefonom, istražitelj DIK obaveštava Direktorat Interne Kontrole o prispeloj pritužbi i otvaranju istražnog postupka.

c. Policajac se pismenim putem obaveštava o prispeloj pritužbi i pokretanju istražnog postupka povodom specifičnih optužbi, osim u izuzetnim okolnostima ili kada je u interesu Službe da se postupi drugačije. Tom prilikom policajac se obaveštava o pravima i obavezama koje ima u pomenutom postupku. Kada postoji dobar razlog i opravdanje policajac se izvesno vreme, pre nego što dobije obaveštenje o pritužbi, stavlja pod prismotru kako bi se utvrdilo da li su prijave o kršenju kodeksa ponašanja ili umešanost u nezakonite radnje tačne.

1 Elektronska pošta ______________________________ P-4.16 Odeljenje za razvoj pravila

Strana 5 od 11

The role of EULex in The role of EULex in PSD.PSD.

We have EULex advisors assigned to each of the We have EULex advisors assigned to each of the regions in Kosovo. regions in Kosovo.

They monitor, support and advise with regard to They monitor, support and advise with regard to the tasks performed by the investigators the tasks performed by the investigators assigned to the KP PSD. assigned to the KP PSD.

We do this through dialogue about pending We do this through dialogue about pending cases, recommendations and how they were cases, recommendations and how they were achieved and sometimes by observing interviews achieved and sometimes by observing interviews being conducted by the investigators. being conducted by the investigators.

The KP PSD has officers representing most of the The KP PSD has officers representing most of the ethnicities of Kosovo and one of our primary ethnicities of Kosovo and one of our primary roles as advisors is to be certain that people are roles as advisors is to be certain that people are treated fairly and equitably. treated fairly and equitably.

PIKPIK

A substantial media campaign was established to A substantial media campaign was established to make people in Kosovo aware of the formation of make people in Kosovo aware of the formation of the Police Inspectorate of Kosovo (PIK). the Police Inspectorate of Kosovo (PIK).

The idea was to have an independent Government The idea was to have an independent Government office conduct investigations of complaints office conduct investigations of complaints against the Kosovo Police. It was determined that against the Kosovo Police. It was determined that they would receive ALL complaints and handle they would receive ALL complaints and handle “major” incidents and return investigations “major” incidents and return investigations dealing with “minor” incidents to the Professional dealing with “minor” incidents to the Professional Standards Directorate for investigations and Standards Directorate for investigations and disciplinary actions if warranted. disciplinary actions if warranted.

PIK (continued)PIK (continued)

Unlike UNMIK or EULex, PIK has no Unlike UNMIK or EULex, PIK has no international person assigned to international person assigned to monitor their activities. They were an monitor their activities. They were an organization created under OSCE, but organization created under OSCE, but the international person assigned to the international person assigned to PIK left soon after its inception and PIK left soon after its inception and has not yet been replaced. has not yet been replaced.

That presents problems when trying to That presents problems when trying to get information about pending cases. get information about pending cases.

PIK (continued) PIK (continued)

Their office became functional on 1 Their office became functional on 1 October 2007 and they were then taking October 2007 and they were then taking any case that occurred on that date or any case that occurred on that date or after. after.

In March of 2009, they decided to take In March of 2009, they decided to take all cases opened by the PSD regardless all cases opened by the PSD regardless of the date of incident if they were of the date of incident if they were pending a criminal investigation or the pending a criminal investigation or the officers were currently on suspension or officers were currently on suspension or administrative leave. administrative leave.

PIK (continued) PIK (continued)

The investigators of the PIK are not sworn law The investigators of the PIK are not sworn law enforcement officers and they present criminal enforcement officers and they present criminal allegations to the courts and then to a special allegations to the courts and then to a special board that was to be created; the Senior Police board that was to be created; the Senior Police Appointments and Discipline Committee Appointments and Discipline Committee (SPADC). (SPADC).

SPADC does not yet exist and so all officers that SPADC does not yet exist and so all officers that received a recommendation of some type of received a recommendation of some type of punishment still are not aware of the final punishment still are not aware of the final outcome of their cases and they will not be until outcome of their cases and they will not be until this SPADC board is formed and begins to this SPADC board is formed and begins to function. function.

Complaint Form Complaint Form EnglishEnglish

Your Personal Details (the complainant)

Name and Surname:

Father’s name: Nationality:

Date of birth: Gender:

Address:

Municipality: Phone number:

Working place: E-mail:

Details of the police officer/ s

WHO? Please give us the details you may have about the police employee(s) against whom you wish to file a complaint. If necessary, use the additional page to provide more details.

Name, rank, ID or any other identification

1. 4.

2. 5.

3. 6.

In which Police Station / Region does the officer work?

Details about the incident

WHERE? Where did the incident happen that led to your complaint? Please be as specific as possible.

WHEN? When did the incident happen that led to your complaint? If it occurred on more than one date, please specify below.

Date: Time:

Or indicate the time period during which the incident occurred.

From: To:

In order for your complaint to be successfully processed, please give the most accurate information to your knowledge.

The data on this form shall be confidential.

Ministria e Punëve të Brendshme Ministarstvo unutrasnjih poslova

Ministry of Internal Affairs

Ministria e Punëve të Brendshme Ministarstvo unutrašnjih poslova

Ministry of Internal Affairs

Inspektorati Policor i Kosovës Policijski inspektorat Kosova Police Inspectorate of Kosovo

REPUBLIKA E KOSOVËS / REPUBLIKA KOSOVA REPUBLIC OF KOSOVO

QEVERIA E KOSOVËS / VLADA KOSOVA / GOVERNMENT OF KOSOVA

Cit izen’s complaint against

the pol ice employees

Complaint Form Complaint Form SerbianSerbian

Vaši podaci (podnosioc žalbe)

Ime i prezime:

Ime oca: Nacionalnost:

Datum rođenja: Pol:

Adresa:

Opština: Br. telefona:

Radno mesto: Email:

Podaci o policijskom službeniku

Ko? Ako ih imate, molimo vas da nam date podatke o policajcu/policajcima protiv koga/kojih Vi želite da uložite žalbu. Ako je potrebno, upotrebite dodatnu stranicu za više pojedinosti.

Ime, Čin, Br. i ID karte ili neki drugi znak identifikacije

1. 4.

2. 5.

3. 6.

Kojoj policijskoj stanici ili kom policijskom regionu pripada službenik policije protiv koga Vi želite da podnesete žalbu?

informacije o incidentu

Gde? Gde se dogodio incident u vezi koga se vi žalite? Molimo vas da budete što detaljniji.

Kada? Kada se dogodio incident koji vas je naterao da se žalite? Ako događaj obuhvata više datuma, molimo vas da ih navedete dole.

Datum: Vreme:

Ili navedite vremenski period tokom koga se dogodio incident.

Od: Do:

Da bi vaša žalba bila uspešno obrađena, molimo vas da date što tačnije informacije.

Vaše informacije na ovom formularu će biti poverljive.

Ministria e Punëve të Brendshme Ministarstvo unutrasnjih poslova

Ministry of Internal Affairs

Ministria e Punëve të Brendshme Ministarstvo unutrašnjih poslova

Ministry of Internal Affairs

Inspektorati Policor i Kosovës Policijski inspektorat Kosova Police Inspectorate of Kosovo

REPUBLIKA E KOSOVËS / REPUBLIKA KOSOVA REPUBLIC OF KOSOVO

QEVERIA E KOSOVËS / VLADA KOSOVA / GOVERNMENT OF KOSOVA

Žalba građana prot iv

pol ici jskih s lužbenika

EULex and PIKEULex and PIK

As of now, EULex has no advisor assigned As of now, EULex has no advisor assigned specifically to the Police Inspectorate of specifically to the Police Inspectorate of Kosovo. It would benefit the Kosovo Police and Kosovo. It would benefit the Kosovo Police and the citizens of Kosovo to have an international the citizens of Kosovo to have an international presence in the form of a monitor in place presence in the form of a monitor in place within the PIK as it is an integral component of within the PIK as it is an integral component of the police service now in Kosovo under the the police service now in Kosovo under the Ministry of Interior Affairs and currently Ministry of Interior Affairs and currently operates without any system of checks and operates without any system of checks and balances from EULex. balances from EULex.

Access to information has been a problem for Access to information has been a problem for EULex IPOs and also for KP that may currently EULex IPOs and also for KP that may currently be under investigation. be under investigation.