the innovation challenge: transforming delivery dr. jo casebourne, director of public and social...
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The innovation challenge: transforming delivery
Dr. Jo Casebourne, Director of Public and Social Innovation, Nesta
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1. How can innovation be used?
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What is innovation?…but alsoNot only…
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The Six Stages of Innovation Successful innovation passes through six stages:
(Taken from p12-13 in Murray, R; Caulier-Grice, J and Mulgan, G (2010) The Open Book of Social Innovation. NESTA)
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New ideas
• Hard to see what innovation is happening within black boxes• Small innovative providers with new ideas squeezed out?• Limited number of new entrants to market bringing new ideas • Is cost model preventing trying new things and learning from
what works?• But can we afford not to?
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Testing these ideas
• Does public scrutiny inhibit innovation?• Are financial constraints dis-incentivising risk, leading to a lack
of testing on different models?• Lack of transparency - unclear to what extent prototyping is
happening. • Many new ideas outside of The Work Programme, but
connections rarely made (eg time banks and examples shown later).
• Need to develop experiments (using data) - what works?
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Systemic change
• Competition normally drives adoption and drives those who don’t innovate out of the market
• Market still early stage - not reached that point• Innovators are not yet dominating market• Need to know what works
– lack of evidence – lack of knowledge/understanding of existing evidence
• Need to keep knowledge of what works within sector (lose it as people leave)
• Lack of mechanisms to diffuse information about what works • Need collaboration as well as competition
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2. Transforming delivery
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Examples: stimulating new markets and self-employment
• service voucher scheme – Belgium
• consumer subsidy to encourage the use of personal services provided by the unemployed
• enterprise programme• young people• loans + business support +
mentoring
Self employment Stimulating new markets
• specialist part-time recruitment service
• works with employers to create part-time positions
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Examples: improving matching
• apprenticeship training agency model• covers admin and statutory
employment obligations• supports recruitment • links with training provider
• a recruitment agency• covers admin and statutory
employment obligations• screens and match candidates
New intermediaries – pooling work
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Examples: improving matching
• employer or peer to peer
• care• contact centres• volunteering
• peer-to-peer • manual labour e.g.
IKEA assembly • chores
• market/auction
• local tasks• surveys• taking photos of
things
• marketplace• transcribing• user testing• surveys
Tech platforms enabling micro-jobs
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Examples: connecting work and learning
Connecting working and learning
• structured programmes• specific technical
qualifications• many sectors
• apprentice-based businesses
• often targeted at disadvantaged groups
• e.g. catering
• work experience with sole traders
• e.g. skilled trades
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What should happen now?
More experimentation around ideas• Providers should explore these examples and others • think creatively about how to do incorporate non-traditional approaches into modelsMore measurement and assessment: • Prototyping with measurement and assessment of what works.• Trialling shows direct link to increased performance – can then adopt across offices and stop what doesn’t work Sector needs to get better at learning/knowledge exchange• For workless people and system as a whole, need to encourage diffusion of successful innovations.