the individual & the system
TRANSCRIPT
The Individual & The System
Presented by:
Mike HendersonBusiness Performance Consultant
X + XY = ZWhere:X = the Individual,Y = the System,XY = the Individual Working in the System,Z = any Measure of Performance.
Key Point: Any Measure of Performance is a function of the Individual and the Individual working in the System or Process.
• What are the implications of not having a well defined process or standard process?
• What are the implications of having a process that does not integrate well with people?
• What are the implications of not having well established qualifications and training for individuals?
Yet there remains a purely individual contribution to performance.
X + XY = Z (Example)
“A new meter reader was hired and within a 3 month period experienced 3 chargeable vehicle accidents. Obviously something needed to change. Do we cut our losses and fire the individual? We decided after the second accident to put them through an 8 hour Department of Transportation defensive driving course. After the third accident leadership’s decision was to put the employee on a last chance agreement. In addition, we had our state safety leader spend time with this individual to determine if there were other factors impacting their environment. The investigation revealed the driver was experiencing difficulty maneuvering the vehicle they were driving. The decision was to have them drive a vehicle that was more conducive for the driver and their job.
The result, the employee now has 8 years with the company and has not had a vehicle accident since we switched the type of vehicle they were driving. Had we just blamed the accidents on poor choices by the driver or bad habits we would have reacted improperly and come to the wrong solution. We learned a good lesson to investigate the root cause rather than just react to the apparent cause.”
X = the Individual, Y = the System, XY = the Individual Working in the System, Z = any Measure of Performance.