the importance of field research when designing for health workers
TRANSCRIPT
Step Two Designs (www.steptwo.com.au) November 2013
The importance of field research when
designing for health workers
James Robertson, Step Two [email protected] // @s2d_jamesr
Step Two Designs (www.steptwo.com.au) November 2013
In 2001, our first intranet project was with Hunter
Health …
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Step Two Designs (www.steptwo.com.au) November 2013
store.steptwo.com.au
Step Two Designs (www.steptwo.com.au) November 2013
You can’t deliver effective solutions
to staff you haven’t personally met
Step Two Designs (www.steptwo.com.au) November 2013
Whatever you do, don’t ask staff what they want
Step Two Designs (www.steptwo.com.au) November 2013
Stories arepowerful
Step Two Designs (www.steptwo.com.au) November 2013
PART 1:
Conducting field research
Step Two Designs (www.steptwo.com.au) November 2013
Surveys
Focus groups
Step Two Designs (www.steptwo.com.au) November 2013
Staff interviews
Workplace observation
Contextual inquiry
Other ethnographic techniques
Step Two Designs (www.steptwo.com.au) November 2013
Staff interviews
Step Two Designs (www.steptwo.com.au) November 2013
This is not a clipboard-carrying exercise
Step Two Designs (www.steptwo.com.au) November 2013
Workplace observation
Step Two Designs (www.steptwo.com.au) November 2013
Step Two Designs (www.steptwo.com.au) November 2013
Someone showedme a crumpled
piece of paper …
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Step Two Designs (www.steptwo.com.au) November 2013
Contextual inquiry
Step Two Designs (www.steptwo.com.au) November 2013
One person’s desk was covered insticky notes …
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Step Two Designs (www.steptwo.com.au) November 2013
Other ethnographic techniques
Step Two Designs (www.steptwo.com.au) November 2013
It’s not just about nurses, it’s also
linen, food, HR …
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Step Two Designs (www.steptwo.com.au) November 2013
PART 2:
Simple solutions can be very
effective
Step Two Designs (www.steptwo.com.au) November 2013
Mayo C
linic
Step Two Designs (www.steptwo.com.au) November 2013
Mayo C
linic
Step Two Designs (www.steptwo.com.au) November 2013
Mayo C
linic
Step Two Designs (www.steptwo.com.au) November 2013
PART 3:
Telling stories
Step Two Designs (www.steptwo.com.au) November 2013
Stories arepowerful
Step Two Designs (www.steptwo.com.au) November 2013
Stories articulate needs and solutions
Step Two Designs (www.steptwo.com.au) November 2013
Stories drive the business case
Step Two Designs (www.steptwo.com.au) November 2013
Maggie was a fictional 87 year
old lady …
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Step Two Designs (www.steptwo.com.au) November 2013
Field research is essential in every
design project
Step Two Designs (www.steptwo.com.au) November 2013
Healthcare environments are
varied and challenging
Step Two Designs (www.steptwo.com.au) November 2013
Field research and UX can save lives!
Step Two Designs (www.steptwo.com.au) November 2013
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