the importance of etiquette
DESCRIPTION
Regardless of the ever-evolving world around us, business etiquette and the art of it is what sets you apart from your peers and colleagues.TRANSCRIPT
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Importance of Etiquette
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Presented by: Cathy Mahoney
Presented at: Expo Expo 2012
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Introduction
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Objectives
• Understand the right and wrong ways to engage using business etiquette
• Learn how to develop relationships using professional etiquette
• Impact career growth by understanding how etiquette impacts office relationships
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Personal Brand
Adapting, but staying true to yourself.
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Personal Brand
“Personal branding links your passions, key personal attributes, and strengths with your value proposition, in a crystal-clear message that differentiates your unique promise of value from your peers and resonates with your target audience.”
– Meg Guiseppi
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Quiz Question
How many generations are currently in the workplace?
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Generational Work Values
• Traditionalists (mature)--work first
• Baby boomers--work is everything
• Gen X--some of both
• Gen WhY--live first
• Gen Z--up and coming
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Quiz Question
I am meeting a client for lunch, and I am running 10 minutes late. What is the most appropriate way to communicate this to them?
A. No need to reach out--I’ll be there shortly.B. Phone call.C. Text message.D. Email.
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Communication Methods
All should be:
Clear Accurate Correct
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Letters
• Type
• Handwritten
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Emails
• More efficient
• Facilities exchange of computer files
• Collaboration efforts
• Know when it is appropriate (or not!)
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• Leaving messages
• Someone answers
• Gatekeeper
Phone
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Text
• Not appropriate for business communications
Social Media
• More for branding and marketing
• It is a way for organizations--versus individuals—to
communicate
Text and Social Media
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I have a customer meeting at a hotel. I know the customer’s office dress code is casual. How do I dress?
Quiz Question
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Dressing for Success
• Professional/appropriate• Represent your organization/personal brand• Understand organization/event/agenda• All in the details
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Quiz Question
At a networking event where several of your colleagues are in attendance, you should:
A. Find your colleagues, and sit at the table with them. B. Seek out people who you have not met, introduce
yourself, and start a conversation.C. Stand near the door, and wait for people to come talk
to you.
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Networking
Timely
Electronics
Grooming
Business Cards
Name Badge Location
Stand to Greet
Firm Handshake
Introduction
Stretching Comfort Zone
Cultural Difference
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Quiz Question
I’ve been at an industry event and collected 10 business cards, I now:
A. Do nothing.B. Call and ask for a job.C. Follow up with interesting info based on our conversation.
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Relationship Building
How to turn the meet in greet into a working relationship.
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Quiz Question
What is the one thing you never want to do during the first interview?
A. Negotiate payB. Connect with the interviewerC. Communicate why you are a good fitD. Close by arranging the next interview
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Interviewing
• Dress• Networking (making relationships versus just job seeking)• Research/being prepared• Follow up
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Mentor
What is a mentor?
Trusted counselor or guide.
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