The Implementation of Change in a Declining Organisation and Developing A Strategy for the Future

Colette WalshDirector

Finglas Child & Adolescent Centre

“WE MUST BECOME THE CHANGE WE SEEK IN THE WORLD”

Gandhi

HISTORY OF FINGLAS

De La SALLE ORDER 1972 – 1994 BOARD OF MANAGEMENT

DEPARTMENT OF EDUCATION 1994 TO DATE NEW BOARD OF MANAGEMENT SEPT

2004

HISTORY OF FINGLAS

ORGANISATION HAD BEEN EXPERIENCING DIFFICULTIES –

NOT A SAFE ENVIRONMENT FOR CARING FOR CHILDREN

NOT A SAFE ENVIRONMENT FOR STAFF

HISTORY OF FINGLAS

ORGANISATION HAD BEEN DOWNSIZED BY NUMBERS OF ADMISSIONS

LACK OF TRUST IN THE ORGANISATION

HISTORY OF FINGLAS

Director appointed in October 2004 with a clear mandate to restore

Trust ConfidenceBuild an organisation for the future

What is Change ?

ORGANISATIONAL CHANGE DEFINED BEER (1990)

“IS THE PROCESS BY WHICH ORGANISATIONS MOVE FROM THEIR PRESENT STATE TO SOME DESIRED STATE TO INCREASE THEIR EFFECTIVENESS”

DETERMINING THE NEED FOR CHANGE

IDENTIFY THE PRESENT SITUATION DEAL WITH THE CRISIS EXTERNAL & INTERNAL INPUTS

IDENTIFY THE FUTURE SITUATION HOW THE ORGANISATION WAS GOING TO

PROGRESS EXTERNAL & INTERNAL STAKEHOLDERS

DETERMINING THE NEED FOR CHANGE

OVERCOME THE OBSTACLES TO CHANGE ORGANISATIONAL RESISTANCE FUNCTIONAL GROUP INDIVIDUAL

ACHIEVING CHANGE IN FINGLAS

LEWINS (1951) MODEL FOR CHANGE

UNFREEZING CHANGE RE-FREEZING

ACHIEVING CHANGE IN FINGLAS

HOW TO UNFREEZE IDENTIFY THE NEED FOR CHANGE RATIONALE FOR CHANGE STAFF WERE AWARE OF THE CRISIS

FACING THE ORGANISATION

ACHIEVING CHANGE IN FINGLAS

SECOND STAGE IS MOVING FROM OLD SITUATION TO NEW ONE BROUGHT ABOUT BY INTRODUCTION

OF STRUCTURE CHANGE OF CULTURE – BUILDING TRUST

& CONFIDENCE COMMUNICATION TRAINING FOR STAFF

ACHIEVING CHANGE IN FINGLAS

BUILDING CONFIDENCE WITH STAFF

BUILDING MULTI-DISCIPLINARY TEAMS

IMPORTANCE OF COMMUNICATION & SHARING INFORMATION

ACHIEVING CHANGE IN FINGLAS

FINAL STAGE – REFREEZING

MAKING THE NEW BEHAVIOUR OR CHANGE A PERMANENT FEATURE OF THE ORGANISATION – REBUILDING TRUST WITHIN THE ORGANISATION

MANAGING THE CHANGE

EXAMINING THE STRUCTURE REPORTING STRUCTURE

JOB DESCRIPTIONS

ACCOUNTABILITY & RESPONSIBILTIY

MANAGING THE CHANGE

COMMUNICATIONS

REGULAR MEETINGS RE OPERATIONAL CONCERNS OF THE ORGANISATION

INVOLVING STAFF AT MANAGEMENT LEVEL - PARTICIPATION

BUILDING CONFIDENCE & TRUST DEVELOPING NEGOTIATION

MANAGING THE CHANGE IMPORTANCE OF COMMUNICATION

FROM MANAGEMENT TO MANAGEMENT

FROM MANAGEMENT TO STAFF

FOR THE DEVELOPMENT OF TEAMS

FOR BUILDING CONFIDENCE

MANAGING THE CHANGE

BUILDING PARTNERSHIP WORKING ON DIGNITY & RESPECT

POLICY – PARTNERSHIP MODEL

RESPECTING & LISTENING TO STAFF

BUILDING MANAGEMENT TEAM - IDENTIFYING STRENGTHS OF STAFF

MANAGING THE CHANGE

AN EXAMINAION OF THE ORGANISATION - SWOT ANALYSIS

STRENGTHS – What are we doing well

WEAKNESS – What could we do better

MANAGING THE CHANGE

OPPORTUNITIES – for the organisation

THREATS – what are they and how do we deal with them

MANAGING THE CHANGE IDENTIFIED KEY STRENGTHS

PAST ACHIEVEMENTS OF CENTRE

STAFF ARE COMMITTED TO CARING FOR THE CHILDREN

STAFF - COMMITTED TO THE ORGANISATION & ITS SURVIVAL

STRATEGIC CHANGE DEVELOPING A STRATEGIC VISION

FOR THE ORGANISATION

STRATEGIC PLAN FOR THE ORGANISATION – DEALING WITH COMPETITIVE CONDITIONS AND CHALLENGES FACING THE ORGANISATION

STRATEGIC CHANGE

EXAMINING THE EXTERNAL ENVIRONMENT ADAPTABILTY & FLEXIBILITY OF THE

ORGANISATION EVALUATING PERFORMANCE OF THE

ORGANISATION MONITORING DEVELOPMENTS INITIATING CORRECTIVE ADJUSTMENTS

STRATEGIC CHANGE

BUILDING ON THE STRENGTHS

GETTING STAFF TO FOCUS ON WHAT WAS BEING DONE – HOW TO DO BETTER

RESTORE PRIDE IN WHAT WE DO

WHAT DID WE DO?

STABILISED THE ORGANISATION

RESTORED TRUST & CONFIDENCE

CREATED A SAFE ENVIROMMENT FOR STAFF AND YOUNG PEOPLE EQUALLY

WHAT DID WE DO?

MANAGEMENT INVESTING IN STAFF

TRAINING MENTORING COACHING

WHAT DID WE DO?

IN OCTOBER 2005 – FINGLAS LAUNCHED THE NEW ASSESSMENT PROCEDURE

BUILDING ON PREVIOUS ASSESSMENT EXPERIENCE

THE FUTURE

EXPERTISE IS NOT LOST – BUILDING ON EXPERTISE AND EVALUATING FOR THE FUTURE

PROVIDING AN IMPORTANT SERVICE IN WHAT WE DO IN FINGLAS

THE FUTURE

IN PROVIDING CARE THE CENTRE DOES SO BY BEING FLEXIBLE ADAPTABLE SUSTAINABLE & ENSURING SUPERIOR PERFORMANCE

THE FUTURE

THE COMMITTEMENT OF THE CENTRE IS TO CREATE A FUTURE FOR THE YOUNG PEOPLE WHO ARE COMMITTED TO OUR CARE IN THE PROVISION OF AN APPROPRIATE SERVICE