the impact of customer expectations on the …eprints.covenantuniversity.edu.ng/693/1/phd thesis...

33
EFFECTS OF MICROFINANCING ON MICRO AND SMALL ENTERPRISES (MSEs) IN SOUTHWEST NIGERIA BY BABAJIDE, ABIOLA AYOPO (CU03PG003) BEING A Ph.D THESIS SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF Ph.D BANKING & FINANCE OF THE DEPARTMENT OF BANKING & FINANCE, COLLEGE OF DEVELOPMENT STUDIES, COVENANT UNIVERSITY, OTA, NIGERIA

Upload: others

Post on 11-Feb-2020

0 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

EFFECTS OF MICROFINANCING ON MICRO AND SMALL ENTERPRISES (MSEs) IN SOUTHWEST NIGERIA

BY

BABAJIDE, ABIOLA AYOPO(CU03PG003)

BEING A Ph.D THESIS SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF Ph.D BANKING & FINANCE OF THE DEPARTMENT OF BANKING & FINANCE,

COLLEGE OF DEVELOPMENT STUDIES,COVENANT UNIVERSITY, OTA, NIGERIA

JUNE, 2011

Page 2: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

CERTIFICATION

This is to certify that this thesis titled “Effects of Microfinancing on Micro

and Small Enterprises (MSEs) in South-West Nigeria” is the original work

of Mrs. Babajide, Abiola Ayopo and is hereby submitted for the award of the

Degree of Doctor of Philosophy (Ph.D) in Banking & Finance. We also

certify that this work has not been submitted for the award of the Ph.D or

any other degree in this or any other University.

Prof. J. A.T. Ojo Date(Supervisor & Head,Department of Banking & Finance) Covenant University, Ota.

Prof. Esther, O. Adegbite, Ph.D Date(Co-supervisor)Department of Banking & Finance Faculty of Business AdministrationUniversity of Lagos, Akoka, Nigeria.

ii

Page 3: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

DECLARATIONIt is hereby declared that this research work titled “Effects of Micro-financing on Micro

and Small Enterprises (SMEs) in South-west Nigeria” was undertaken by Mrs. Abiola

Ayopo Babajide and is based on her original study in the Department of Banking and

Finance, School of Business, College of Development Studies, Covenant University, Ota,

under the supervision of Distinguished Professor J. A. T. Ojo and Professor (Mrs.) Esther

O. Adegbite. The ideas and views expressed in this research work are those of the

researcher, and the views of other researchers have been duly acknowledged.

Abiola Ayopo Babajide Signature & Date

(Researcher)

The above declaration is attested to by:

Prof. J. A.T. Ojo Signature & Date(Supervisor )

Prof. Esther, O. Adegbite Signature & Date(Co-supervisor)

Prof. J. A.T. Ojo Signature & Date

HOD, Banking & Finance Covenant University, Ota.

Prof. K. Soremekun Signature &DateDean, College of Development Studies,Covenant University, Ota.

Prof. C. A. Awonuga Signature &DateDean, School of Post graduate Studies,Covenant University, Ota

iii

Page 4: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

DEDICATION

This work is dedicated to my Lord and Saviour Jesus Christ, my Glory and

the Lifter of my head and to Bishop David Oyedepo whose inspiration has

made this work a reality.

iv

Page 5: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

ACKNOWLEDGEMENTS

I have realized in life that a journey of a thousand kilometers begins with a step. Thank

God for that step which was inspired by my parents during my formative years, the

various mentors that I have come across in the journey of my academic pursuits. I have

also realized that you fall off a bicycle only when you stop pedalling. Actualization of

one’s dream does not come easy; it must be through doggedness and determination. It is

only the grace of God that calms the troubled waters.

This academic journey has not been an easy one, particularly since December 2003 when

I like others first registered as a Ph.D student at Covenant University. The myriads

challenges or plethora of social and financial troubles that surfaced were enough to rock

the boat of success. But for God, this ideal and the successes of today would have been

unattainable.

God in His infinite mercy has positioned quite a number of people on the path to

achieving this greatness, to Him alone, I give all the Glory.

I appreciate the Visioner and Chancellor of Covenant University, Dr. David Oyedepo,

who is unequivocal in his commitment to restoring the dignity of the black race, his wife,

Pastor (Mrs.) Faith Oyedepo who stood staunchly by her husband in the pursuit of the

vision. The environment was serene for growth and as a platform for development, it was

superb. It is my sincere prayer that God will continue to be their Guide and Buckler. Fresh unction and anointing in Jesus’ name!

I would like to thank the Vice-Chancellor, Prof. Aize Obayan, who has been to me a true

sister and a personal friend. I have been through many experiences while I work in

Covenant University, she has always stood by me, shown me understanding and become

an anchor of hope for tomorrow; I am very grateful to her.

Also, I would like to thank the former Registrar, Dr. Daniel Rotimi who has always been

supportive and given necessary approval to ensure the success of this work.

v

Page 6: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

My special thanks also go to the first Registrar of Covenant University, Pastor Yemi

Nathaniel, who gave me the opportunity to serve on the Faculty of Covenant University

in 2002 and has always stood by me in my career pursuit in Covenant University.

I would like to express my profound gratitude to my supervisor, Prof. J. A. T. Ojo, who has stood by me through thick and thin in the Department and has undertaken the supervision of this work in a father - daughter relationship, painstakingly dotting the ‘i’s and crossing the ‘t’s; undoubtedly a father indeed, he has been available at all times, giving direction and spiritual support to ensure the success of this work. He monitored my career progression and brought me this far in my career pursuit. I do not know where I would be today without your guidance and deep rooted love for me. I am very grateful, Sir.

My Co-supervisor, Dr. E. O. Adegbite also supported my research work with passion. Her linking up and co-operation with my main Supervisor, have contributed immensely to the success of this work. God will continue to guide your steps Ma. My special thanks also go to the Dean of the School of Postgraduate Studies, Prof. C. O. Awonuga who is always eager to see us postgraduate student successfully complete our Ph.D programme. And also to the Dean of my College, Prof. K. Shoremekun for his support and quick response on post graduate issues. My special thanks also goes to Prof. C. K. Ayo for his concern and became my advocate on my post graduate programme.

I am also very grateful to Prof. Matthew Rotimi Ajayi, the former Dean of my College, College of Development Studies (CDS), for constantly reminding me of the need to push harder and round off the programme. He is very understanding and very supportive of my work

vi

Page 7: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

and academic career. I thank Prof. J. A. Bello, who at every opportunity asked, ‘How far with our work?’ His outstanding contribution has helped to enrich this work. My special thanks go to Prof. S.O. Otokiti, who was the HOD of the Department of Economics from 1988 to 1992 while I was an undergraduate in Lagos State University, and whose way destiny still brought me at Covenant University. I was fortunate because without his help and constant encouragement, I do not know if the work would have been completed by now. He made the research work possible by giving relevant materials with directions and contributory corrections. Sir, I am very grateful to you.

My profound gratitude also goes to Professor Emmanuel Kwofie, who took of his valuable time to proof read the work line by line, commenting on every page and making useful suggestions that have helped to improve the work greatly. Prof. Fadayomi’s, deep insight and outstanding contributions have helped to reshape the topic and give a better direction to the study. Prof. J.A Oloyede is indeed a spiritual father in the Department; he took it upon himself to ensure the successful completion of the course-work and constantly sent messages and gave the word proclaiming the God’s blessings of success in the Department. God will reward you abundantly.

Dr. Ranti Ogunrinola, constantly reviewed the work especially my variables and statistical technique, drawing from his wealth of experience in field survey and thus helped to enrich the work. Dr. Wunmi Olayiwola, made useful contributions that helped to reshape the work and enrich its quality; for this, I am very grateful. Dr. Patrick Edewor and Dr. Olalekan Asikhia thoroughly read the work, and joyfully contributed useful suggestions and literature to buttress the work. Dr. G. O. Adejumo contributed to the statistical analysis and has thus helped to enhance the quality the work. Dr. T. Abioye, Dr. Akang

vii

Page 8: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

Bassey and Dr. Mrs. Aretha Asakitipi read through the manuscript at the initial stage and helped to improve the quality of the work. Mr. Emmanuel Amoo, Mr Fashola Kazeem and Mr. Princely Osaro of Lagos Business School studied survival statistical technique in detail to enrich the work.

I cannot but be grateful to my colleagues in the Department who peer reviewed the work and made suggestions that helped to improve the quality of the thesis. Mr. Kehinde Adetiloye, a brother and a friend indeed, Mrs. Wunmi Olokoyo, Mrs. Folashade Adegboye, Mr. Segun Olowe, Mr. Alex Ehimare and Mr. Ochei Ikpefan; to you all I am very grateful. I also thank other Department staff for running around at every stage of the work to assist in one way or another, Mr. Taiwo Urhue, Mrs. Regina Tobi-Davies, Mr. David Obaoye and Miss Gift Madu, who is really a gift to the Department indeed. Mr. Christopher Nkiko, Director, Centre for Learning Resources(CLR), and Mrs. Yussuf Felicia, took it upon themselves to shop round the globe to get me good quality textbooks on Survival Analysis Techniques; I am very grateful to them for the help. Sis. Ronke and Mercy Ijungho and other Centre for Learning Resources staff contributed immensely in the sourcing of materials; my sincere thanks go to them all. Similarly, key members of the Centre for Systems and Information System, (CSIS), Mrs. Mary Aboyade, and Pastor Afolabi Abolade, along with Miss Bimbo Babalola, and Miss Abolarin Adenike are highly appreciated for the supportive roles they played. God will support projects of their lives. Messrs Raphel Oloruntele, Sis. Bunmi, Miss Adenike, infact the dean’s office staff are wonderful indeed. Friends from other departments, who by doing their own part of other assignment have made the success of this work a reality are worth mentioning, first among the list is Mr. Mayowa Agboola and Mr. Samuel Epetimehin, if I fail to acknowledge you guys at this point, it will be a

viii

Page 9: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

great injustice and I won’t be able to forgive myself. I don’t know how you come about your work ethics but you are indeed incredible, thank you.

Also, I would like to appreciate the following people for their contributions; Mr. Francis Iyoha, Dr. Mrs. A. Umoren, Mr Fola Adegbie, Mrs. Dorcas Oyerinde, Mrs. Nike Adeniji, Mrs. Owolabi, Mrs. Mathew, Dr. A. Enahoro, Dr. Samson Ibidunni, Dr. Chinoye Okafor, Dr. Mrs. A. Shobola, Dr. Dan Gberevie, Mr. Roland Worlu, Mr. A. Adegbuyi.

This study would not have been possible without the immense contributions of the following people in the Microfinance and SMEs industrial Executives and Managers who assisted and ensured that the research instrument used got to the selected Banks in South- West Nigeria: first person in this category is Mr. Johnson Osho of Farmers’

Develoment Union (FADU) Ibadan who used his connection in the Microfinance Industry to connect me with the Loan Officers training programme organized by the CBN in Ibadan, and talked many of the loan officers into embracing the research as a development tool in the industry and supporting the study; Mr. Kingsley Imafidon, Divisional Manager for LAPO Bank for coordinating the distribution of copies of questionnaire in Lagos and Ogun State; Also, Mr. O. Roland of Accion Microfinance Bank Limited for the interview session, Mr. Jegede Adebayo Biztrust Micro finance Bank, Mr. Iyamu of BOI Microfinance Bank, Mr. Oluwande, Covenant Micro-finance Bank, Pastor Adebiyi of SMEDAN, Abuja, Executive Director National Association of Small and Medium Enterprises in Nigeria, Mr.Mobolaji of Lagos State Microfinance Institution (LASMI); Mr. Ladipo of Estate Microfinance Bank, Mr. Odubanjo, Elim Micro-finance Bank, Mr. Oduga, Hebron Microfinance Bank and Mr. Alalade of Hybrid Microfinance Bank.

ix

Page 10: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

My husband, Mr. Kassim Michel Babajide and my lovely daughter Anjolaoluwa Oyindamola Divine Babajide for their love, support and joy you brought into my life. I love you so dearly.

To my mum, Madame O. Omoniyi and my siblings Mrs. Olayinka Izegbu, Mrs. Bola Olaribigbe, Mrs. Funmilayo Sanusi, Mr. Olakunle Olokodana and Mr. Olawale Olokodana. I say “Thank you all” for your support. I would like to thank the following people for their love and prayers, and concern for my work and progress. Pastor Dele Bamgboye, Pastor Dapo Adeleye, and Pastor Ubong Ntia. I am very grateful.

ABSTRACTThis research work investigated the effects of micro-financing on Micro and Small

Enterprises (MSEs) in South-west Nigeria. The study examined how micro-finance and

non-financial micro-financing activities and features such as group membership, pre-loan

training, cross guaranteeship, loan size, technical and managerial training, among others,

impact on the survival, growth, productivity and performance of Micro and Small

Enterprises in Southwest Nigeria. The hypotheses formulated were developed around the

theories of financial growth model, pecking order theory, and contract theory. Variables

x

Page 11: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

were used to evolve a detailed analysis of the survival and growth models. The

theoretical models were used in developing four different hypotheses that were

investigated through the survey of four hundred and forty three (443) micro enterprises

and one hundred and eighty (180) small enterprises which were randomly selected using

multi-stage random sampling technique. Copies of well-structured questionnaire were

administered to entrepreneurs sampled. The validity and reliability of the instrument were

measured using Cronbach’s alpha which gave a result of 0.72, while predictive form

validity was 0.84. Four hypotheses were raised and tested at 0.05 significant levels. The

findings revealed that micro finance and micro-financing enhance survival of Micro and

Small Enterprises (MSEs) but not sufficient for growth and expansion of such Micro and

Small Enterprises. The result also revealed that microfinance has positive effects on

productivity and performance of local entrepreneurs. The findings from the interview

sessions revealed that micro financing is not effective and substantially being practiced in

Nigeria as many MFBs grant more individual loans than group based loans, thereby

increasing their running cost and putting their portfolio at risk. We therefore recommend

a collective and cooperative support as a critical microfinance strategy in the form of

solidarity groups at the local level; and at the national and regional level, a networking of

groups among operators of MFBs. We also recommend that enterprises supported by

MFBs should be linked up with larger financing window like the SMEEIS fund or

Strategic Partners for expansion and growth funding after survival.

TABLE OF CONTENTS Page (s)

Title page …………………………………………………..…………….. ……… (i)

Certification ………………………………………………………………………… (ii)

Declaration ……………………………………………………….... ……………. (iii)

Dedication…………………………………………………..…………………………(iv)

Acknowledgements ……………………………………………...……. ……………... (v)

xi

Page 12: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

Abstract ……………………………………………………………... ………………..(x)

Table of Contents………………………………………………………………………(xi)

List of Tables…………………………………………………………………………..(xvi)

List of Figures………………………………………………………………................(xix)

List of Abbreviations………………………… ……………………………………..(xx)

CHAPTER ONE: INTRODUCTION

1.1 Background to the Study.....................................................................................1

1.2 Statement of the Problems...................................................................................6

1.3 Research Questions..............................................................................................7

1.4 Objectives of the Study........................................................................................8

1.5 Statement of Hypotheses......................................................................................8

1.6 Significance of the study......................................................................................9

1.7 Scope of the study................................................................................................10

1.8 Limitation of the study.........................................................................................10

1.9 Definition of Terms .............................................................................................11

CHAPTER TWO LITERATURE REVIEW

2.1 Introduction.....................................................................................................12

2.2 Review of Conceptual Issues..........................................................................12

2.2.1 Concepts of Micro, Small and Medium Enterprises and Microfinance...........12

2.2.2 Impact Assessment of Microfinance................................................................20

2.2.3 Methods of Data Analysis Found In Literature................................................25

xii

Page 13: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

2.2.4 Measurement of Microfinance Impact.............................................................28

2.2.5 Enterprises Survival Prediction and Survival Analysis...................................30

2.2.6 Model Generation for Microfinance and MSMEs Survival............................34

2.3 Theoretical Framework....................................................................................38

2.3.1 Financial Growth Theory.................................................................................38 2.3.2 Pecking Order Theory......................................................................................39

2.3.3 Contract Theory................................................................................................41

2.4 Entrepreneurship and Growth..........................................................................41

2.4.1 The Firm and the Entrepreneur.........................................................................41

2.4.2 Firm Life Cycle.................................................................................................42

2.4.3 Organizational Capabilities...............................................................................43

2.4.4 Stages of Small Business Development............................................................43

2.4.5 Small Business Development...........................................................................49

2.4.6 Role of Enterpreneur in Business Formation and Growth...............................55

2.4.7 SMEs & Growth............. .................................................................................57

2.4.8 MSMEs and Economic Development in Nigeria.............................................58

2.4.9 Microcredit and Microenterprise.....................................................................60

2.4.10 Political & Social dimension to Entrepreneurship in Nigeria.........................68

2.5 Theoretical Findings.......................................................................................71

CHAPTER THREE - RESEARCH METHODOLOGY

3.1 Introduction....................................................................................................74

xiii

Page 14: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

3.2 Research Methods..........................................................................................74

3.3 Research Design............................. ...............................................................75

3.4 Population of the Study..................................................................................75

3.5 Sample Frame.................................................................................................77

3.6 Sampling Technique.......................................................................................78

3.7 Sample Size Determination ...........................................................................79

3.8 Distribution of Questionnaire and Response Rate..........................................81

3.9 Sources of Data Collection..............................................................................83

3.10 Data Collection Method..................................................................................84

3.11 Data Collection Instrument..............................................................................84

3.11.1 The Questionnaire............................................................................................84

3.11.2 Pre-Testing of Instrument................................................................................84

3.12 Method of Data Analysis ................................................................................85

3.12.1 Survival Analysis ............................................................................................87

3.12. 2 Regression Based Estimation...........................................................................88

3.12.3 Methods for Empirical Analysis......................................................................88

3.12.4 Multiple Regressions Analysis.........................................................................90

3.13 Model Specification.........................................................................................93

3.14 Theoretical Justification of Variables Used in Study.....................................103

3.15 Validity of Research Instrument.....................................................................106

3.16 Reliability of Research Instrument.................................................................108

xiv

Page 15: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

CHAPTER FOUR: DATA PRESENTATION, ANALYSIS, AND

INTERPRETATION

4.1 Introduction…………………………………………………………………...109

4.2 Profile of Respondents…………………….…………………………...……..109

4.3 Business Characteristics of Respondents………………………………..........114

4.4 Business Characteristics of Respondents by Location (Urban).……………...116

4.5 Business Characteristics of Respondents by Location (Rural)………………..119

4.6 Cross Tabulation of Some Variables………………………………………….120

4.7 Survival Analysis………………………………………………………...........127

4.7.1 Result Analysis…………………………………………………………..........130

4.8 Multiple Regression Analysis………………………………………………....138

4.9 Operations, Process and Practice of Microfinance in Nigeria…………............173

Chapter Five: DISCUSSION, CONCLUSION AND RECOMMENDATION

5.1 Introduction…………………………………………………………………..178

5.2 Summary……………………………………………………………………..178

5.3 Findings………………………………………………………………………179

5.3.1 Microfinance and MSE Survival……………………………………………..179

5.3.2 Microfinance and MSE Growth……………………………………………...180

5.3.3 Microfinance and Entrepreneur’s Productivity……………………………….181

5.3.4 Non-Financial Services of Microfinance Banks and Business Performance....181

5.4 Hypothesis Testing……………………………………………………………183

5.5 Other Findings………………………………………………………………...183

5.6 Conclusion of Studies…………………………………………………………184

5.7 Recommendations……………………………………………………………..185

5.8 Contribution to Knowledge …………………………………………………..187

5.9 Suggestions for Further Studies………………………………………….........187

Bibliography…………………………………………………………………………..189

xv

Page 16: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

Appendix A

1 Distribution of MFB by geographical zone as at March 2009…….207

Appendix B

2. Business Characteristics of Respondents by Location …………....208

Appendix C

3. Questionnaire ……………………………………………………...210

LIST OF TABLES

Page(s)

Table 2.1: Definitions of SMEs by Nigerian Institutions 12

Table 2.2: Classification adopted by National Policy On MSMEs 15

Table 2.3: Financial Growth Cycle Model 38

Table 3.4: License & Unlicense MFBs in Southwest Zone of Nigeria

xvi

Page 17: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

as at March 2009 76

Table 3.5: Distribution of MSMEs in Southwest Zone 77

Table 3.6: Distribution of SMEs operators users of Microfinance Bank 78

Table 3.7: Minimum Returned Sample Size table for Continuous/Categorical

data 80

Table 3.8: Questionnaire distribution by State / Response rate of Micro &

Small Enterprises Operator 82

Table 3.9: Measurement of Variables – Hypothesis 1 95

Table 3.10: Measurement of Variables – Hypothesis 2 97

Table 3.11: Measurement of Variables – Hypothesis 3 100

Table 3.12: Measurement of Variables – Hypothesis 4 102

Table 4.13: Profile of Respondents 110

Table 4.14: Business Characteristics of Respondents 113

Table 4.15: Business Characteristics of Respondents by Location –Urban

Table 4.16: Business characteristics of Respondents by Location – Rural

Table 4.17: Business Resident and Kind of Business 120

Table 4.18: Education and Business Resident 121

Table 4.19: kind of Business and Form of Business 122

Table 4.20: Level of Education and Source of Initial Capital 123

Table 4.21: Level of Education and Category of Business 124

Table 4.22: Kind of Business and Category of Business 125

Table 4.23: Sources of Capital and Composition of Capital 126

Table 4.24: Business Group and Enterpreneurial Training 127

Table 4.25: Group Proportion with Regard to Long-term Survival 132

Table 4.26: Kaplan Meier Survival Estimate by Category 133

Table 4.27: Diagonistic Test Kaplan Meier Estimate 133

Table 4.28: Kaplan Meier Survival Estimate by Kind of Business 134

Table 4.29: Diagonistic Test Kaplan Meier Estimate 135

Table 4.30: Adjusted Hazard Ratio for Cox Proportional Hazard Model 135

Table 4.31: Omnibus Test of Model Coefficient 1 38

xvii

Page 18: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

Table 4.32: Multiple Regression Analysis of Effect of Microfinance on

Small Business Growth by Category of Business 144

Table 4.33: Multiple Regression Analysis of Effect of Microfinance on

Small Business Growth by Legal Status of Business 148

Table 4.34: Multiple Regression Analysis of Effect of Microfinance on

Small Business Growth by Category of Kind of business

Business Activities 151

Table 4.35: Multiple Regression Analysis of Effect of Microfinance on

Small Business Operators Productivity by Category 155

Table 4.36: Multiple Regression Analysis of Effect of Microfinance on

Small Business Operators Productivity by Legal Status of

Business 159

Table 4.37: Multiple Regression Analysis of Effect of Microfinance on

Small Business Operators Productivity by Kind of Business 162

Table 4.38: Multiple Regression Analysis of Effect of Non- Statutory

Activities of Microfinance Bank on Small Business Performance

by Category 165

Table 4.39: Multiple Regression Analysis of Effect of Non- Statutory

Activities of Microfinance Bank on Small Business Performance

by Legal Status of Business 169

Table 4.40: Multiple Regression Analysis of Effect of Non- Statutory

Activities of Microfinance Bank on Small Business Performance

by Kind of business 172

LIST OF FIGURES

Page(s)

Figure 2.1: Conceptual Model for Microfinance

and SMEs Survival………………………………..……………………….37

xviii

Page 19: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

Figure 2.2: Stages of Small Business Growth Characteristics…………………………48

Figure 2.3: Stages of Small Business Growth Characteristics and Failure & Exit Modes...........................................................................................................48

Figure 2.4: Conceptual Framework and Hypotheses………………………………........73

LIST OF ABBREVIATIONS CBs - Community Banks

CBN – Central Bank of Nigeria

GDP – Gross Domestic Product

xix

Page 20: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

MDF - Microfinance Development Fund

MDGs – Millennium Development Goals

MFBs – Microfinance Banks

MSMEDEF - Micro, Small and Medium Enterprises Development Fund

MSMEs – Micro, Small and Medium Enterprises

NACCIMA – National Association of Chambers of Commerce, Industry, Mines and Agriculture

NACRDB – Nigerian Agricultural, Cooperative and Rural Development Bank

NAFDAC – National Agency for Food and Drug Administration and Control

NAPEP – National Poverty Eradication Programme

NASME – National Association of Small and Medium Enterprise

NASENI – National Agency for Science and Engineering Infrastructure

NASSI – National Association of Small Scale Industrialists

NCIS - National Council on Industrial Standard

NDE – National Directorate of Employment

NEEDS - National Economic Empowerment and Development Strategy

NERFUND – National Economic Reconstruction Fund

NEPAD – National Economic Partnership for African Development

NGO – Non-Governmental Organisation

NIPC – Nigerian Investment Promotion Commission

MAN - Manufacturers’ Association of Nigeria.

SA - Survival Analysis

SEEDS - State Economic Empowerment and Development Strategy

xx

Page 21: THE IMPACT OF CUSTOMER EXPECTATIONS ON THE …eprints.covenantuniversity.edu.ng/693/1/PhD thesis nomenclature...  · Web vieweffects of microfinancing on micro and small enterprises

SSI - Small Scale Industries

SSE – Small Scale Enterprise

SMEDAN – Small and Medium Enterprise Development Agency of Nigeria

Appendices

1. Distribution of Microfinance Banks by Geopolitical Zone in Nigeria

2. Business Characteristics of Respondents by location Tables 4.14 and 4.15

3. Questionnaire

xxi