the impact of an online navigator position · 2019. 3. 3. · the academic course completion rates...

The Impact of an

Online Navigator PositionKim Maier, Director

Heather Ringberg, Online Navigator Innovative and Alternative Learning Department

The Environment

Presenter

Presentation Notes

The academic course completion rates at Southwest Tech lagged technical course completion rates by 10% in both face2face and online formats. And…. The overall completion rate for courses delivered online at Southwest Tech was 10% lower than the highest ranking college. 75% vs 85% We needed to do something. So we studied the problem and here’s what we learned: Exercise – paper plates on the head You felt lost, unsure where to go from your starting point. That’s an online student – they don’t have a physical place to go to. They have a web based environment, people on the phone and email. It’s a maze without a map. Online Navigator provides the map and a guide person.

The Role • Check Log in activity at the beginning of each semester• Grade checks at 2, 4, 8 and 12 weeks• Outreach to the struggling students, with resources, tips, and contacts • Connect to resources• Webinars• Customer service

REACTIVE PROACTIVE

Presenter

Presentation Notes

Eliminate the run around, be the point person, streamline to resources Provide information in the communication without waiting for a phone call back. Intrusive CASE MANAGEMENT

The Results

33

5 6 5 5

5035

3022

26

18

15

5

3

0

10

20

30

40

50

60

70

80

Beginning 4 weeks 7 weeks 8 weeks 12 weeks

# of

Stu

dent

s

Cumalative # of students struggling at each checkpoint

Online Navigator Intervention ResultsFall 2018/2019

1st Check 2nd Check 3rd Check 4th Check 5th Check 6th Check

Presenter

Presentation Notes

Students' log in activity and grades were checked at the beginning of the semester, at 4, 8, 7, 12 and 15 weeks. At each checkpoint, there were additional students identified who were struggling, and this chart shows those additional students and their progress through the semester. 199 students struggled throughout the semester (30%). Those who struggled received communication with intervention and resource options. 75 (11%) were still struggling at the end of the semester; however, the end results equal in 62% passing the semester.

The Results

108

59

3526

39 31

18

9

6

64

17

6

99

56

31

0

20

40

60

80

100

120

Beginning 4 weeks 7 weeks 8 weeks 12 weeks 15 weeks

# of

Stu

dent

s

Cumalative # of students struggling at each checkpoint

Online Navigator Intervention ResultsSpring 2017/2018

1st Check 2nd Check 3rd Check 4th Check 5th Check 6th week

Note: Spring Break was at 9 weeks.

Presenter

Presentation Notes

Students' log in activity and grades were checked at the beginning of the semester, at 4, 8, 7, 12 and 15 weeks. At each checkpoint, there were additional students identified who were struggling, and this chart shows those additional students and their progress through the semester. 199 students struggled throughout the semester (30%). Those who struggled received communication with intervention and resource options. 75 (11%) were still struggling at the end of the semester; however, the end results equal in 62% passing the semester.

The Results

634

293

497

50

675

199

579

33

671

114

558

51

0

100

200

300

400

500

600

700

800

# of Online Students # of Students Who Struggled # Passed the Semester # Dropped Rate

Comparisons of results for three consecutive semesters (internal records)

Fall 2017/2018 Spring 2017/2018 Fall 2018/2019

Presenter

Presentation Notes

There were only 90 repeat students from Fall 2017 to Spring 2017/2018. Fall 2018/2019 to this Spring there are So far this current semester, we have 776 students and the number struggling in the beginning was 33 (4%)! At 4 weeks, 67 were identified as struggling and at 6 weeks no new students were struggling and only 35 were struggling! That is still (4%)

The Results

46%

78%

8%

29%

86%

5%

17%

83%

8%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

% of Students Who Struggled % Passed the Semester % Dropped Rate

Comparisons of results by percentages for three consecutive semesters (internal records)

Fall 2017/2018 Spring 2017/2018 Fall 2018/2019

Presenter

Presentation Notes

Zoom in on the % of students struggling per semester.

• Directions in the registration confirmation email• Emails to all online students with academic resources• Online orientation revised to include more how to information• Face-to-face orientations• Added more to “Student Resources Folder”• Sent academic planners to the new online students

REACTIVE PROACTIVE

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Presentation Notes

“save this email”

The ResultsSWTC Program Course Completion, Retrieved from Tableau (Jan. 3, 2019)

WTCS Program Course Completion Retrieved from Tableau (Jan. 3, 2019)

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Presentation Notes

Here’s the WTCS proof that this position/work is making a different

How to ImplementCulture

LeadershipGrant

PeoplePositions

Presenter

Presentation Notes

Here’s what you need to do to adopt an online navigator role on your campus:

Characteristics of an Online Navigator• Not just someone who checks grades• Exemplary customer service• Advocate for online students • Know resources and when it’s appropriate to refer• Case management skills (data collection, case notes, problem solving)• Build partnerships with other departments on campus• Reliable

Presenter

Presentation Notes

put these students top of mind for campus. Find ways to include them – research, copy ideas Example for knowing when to send which resources: student is not submitting work but they have spent a lot of time in the course. They may need calendar tips to know what is due, when, LMS navigation tips. A student is submitting assignments but receiving poor grades – refer them to the academic tutors. A student is doing nothing – refer them to the advisor for a drop. Problem solve and find resolutions for the students

TimelineJuly 2017 Aug 2017 Dec 2017 Jan 2018 Jan. –May

2018May 2018

Summer 2018

Aug2018

Dec 2018 Jan 2019 March 2019

Hired Online Navigator

Created systems tomake lists of students to be monitored

Learned the LMS and how to use analytics and grades

Began checkingstudent’s progress

Gatheredthe data and created a way to track progress

Email to all online students about resources

-Monthly Webinarsfocused on a different topic relevant to online learners

Coordinated efforts with instructors, Student Academic Alert Team,

Gathered more data

Revised orientation course

Anothersemester of checks begins

Proactive outreach to new students

Comparedsemesters

RevisedResources Folder to include more resources

Made orientation course automatically available for all new students

Sharewith others

Our Take AwayIf we could do it over what would we do differently?

Your Take AwayQuestions?

For More Information

Kim Maier, Director of Innovative and Alternative [email protected]

Heather Ringberg, Online [email protected]

mailto:[email protected]

mailto:[email protected]

the impact of an online navigator position · 2019. 3. 3. · the academic course completion rates...

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