the hub - issue 12

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The Hub ISSUE 12 INJAZAT DATA SYSTEMS’ OFFICIAL NEWSLETTER INSIGHT 10 best security practices for the cloud FEATURE Are cloud security concerns real or misguided? ANALYSIS The facts of Emiratization UAE enterprises overcome hesitations and prepare for cloud adoption Taking the leap

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Page 1: The Hub - Issue 12

The HubISSUE 12

INJAZAT DATA SYSTEMS’ OFFICIAL NEWSLETTER

INSIGHT10 best security practices for the cloud

FEATUREAre cloud security concerns real or misguided?

ANALYSISThe facts of Emiratization

UAE enterprises overcome hesitations and prepare for cloud adoption

Taking the leap

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Injazat CEO Message

Cloud computing continues to be a major topic within the global IT community. In the UAE, cloud services are expected to grow at an impressive annual rate of 40 percent towards 2016. The cloud concept is being embraced as an ideal way to support organizational IT requirements at the lowest possible total cost of ownership.

Cloud strategies have undoubtedly been gaining traction in the Middle East, where investments into IT infrastructure are at an all-time high and technology adoption at both the public and private levels continues to grow in step with region-wide efforts to establish knowledge-based societies.

Injazat has been at the forefront of the cloud movement in the region. We have been constantly expanding our Enterprise Cloud Portfolio to maximize value for our clients. We have gained extensive experience in delivering secured cloud services and have helped many clients establish shared services to meet their business goals optimally.

In this issue, we will talk about cloud computing trends and how they are shaping the IT services landscape. There are some of Injazat’s achievements that we would like to share with you as well to show you how we are laying and firming up the foundations for this country’s IT-enabled growth.

Yours Truly,

Ibrahim Mohamed Lari CEO Injazat Data Systems

02 CEO MESSAGE03 INSIGHT04 ANALYSIS06 INFOGRAPHIC08 FEATURE10 INTERVIEW11 NEWS AND EVENTS UPDATES

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IT OUTSOURCING:We offer end-to-end IT services to enable our clients in building and managing a highly available IT platform that meets their business and security objectives.

ENTERPRISE CLOUD SERVICES:Injazat supports your business with a pay-as-you-go approach without any upfront capital investment, delivered locally from its Data Center.

Contents

About UsInjazat Data Systems is an industry recognized market leader in the region for Information Technology Outsourcing, Data Center and Managed Services. The Injazat Data Center is both Tier IV design and ISO 27001 certified, a distinction that differentiates it as one of the unique facilities in the region.

DATA CENTER MANAGED SERVICES:We offer a wide range of managed services out of our Tier IV design and ISO 27001 certified Data Center, which provides a highly reliable and secure platform, along with world class 24/7 delivery standards.

LEARNING AND DEVELOPMENT:The Injazat Institute aims to enhance the competency of UAE professionals and improve their ability to support their organizations.

ENTERPRISE APPLICATIONS:We collaborate with clients to  align their organizations’ applications with business priorities and operational requirements.

CONSULTING AND BUSINESS PROCESS OUTSOURCING:Our portfolio of BPO, consulting solutions, and project management will help you drive revenue growth and maximize operational and organizational efficiency.

Our Services

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Insight

According to the Computing Technology Industry Association (CompTIA), over 80 percent of companies now claim to use some form of cloud solution, whether that be virtual

machines that can be spun up on demand or applications that can be easily procured and put into use. For IT managers, the challenge is to use the cloud both effectively and safely.

10 best practices for the cloud

1 Know your cloudsThe cloud is not a monolith. In fact, there is a variety of cloud models for

IT managers to deal with — each with their own characteristics and applications. Smart managers need to know which cloud is right for them, before moving data outside of their enterprise servers and firewalls.

According to The National Institute of Standards and Technology (NIST), there are three types of cloud service models. With software-as-a-service (SaaS), customers access a software provider’s product online. The customer does not control the cloud system, beyond setting user access. Platform-as-a-service (PaaS) is where the customer can deploy their own-developed or purchased applications on a third party’s cloud servers. The customer controls the selection and deployment of applications and specifies user access. Then there is infrastructure-as-a-service (IaaS), where the customer accesses raw server power over the Internet.

2Assess your IT activitiesTo use the cloud effectively, IT managers must know which

applications would yield benefits to clients by migrating to the cloud. This means looking at the things you currently do in-house, and assessing whether they could be done more efficiently in the cloud.

3No one cloud fits allHaving selected the appropriate cloud(s) for their customers based on

activity-based cost assessments, IT managers must dig down into available cloud providers and applications to see which offering best

suits their needs. This is because “there is no one set of overarching guidelines that dictate which cloud applications work best for all clients,” explains John Howie, COO, Cloud Security Alliance (CSA).

4Legal compliance drives cloud choiceUS and other international laws

mandate that certain forms of information — usually financial and legal — must be kept on an enterprise’s own servers. Failure to heed these ‘compliance requirements’ can land business, institutional and governmental clients into serious legal problems.

5There’s safety in redundancyDon’t be fooled by the term ‘cloud’ — it’s really talking about accessing and

relying upon other people’s servers. Particularly in the IaaS scenario, it’s the IT manager’s responsibility to make sure that there’s redundancy built in because servers do fail.

6Check your vendorsJust as the cloud is not monolithic, neither are all cloud providers the

same. IT managers need to carefully examine what each cloud provider has to offer, and what resources and commitments they make to back up their promises.

7Take time to properly migrate applications to the cloudWhen migrating on-premise

applications to the cloud, it is vital to do so in a manner that is methodical, carefully considered, and tested on a step-by-step basis.

It is dangerous to simply upload applications onto the cloud, do a few configuration tweaks, and assume everything will work as desired — because it likely won’t.

8Maximize security by keeping the customer satisfiedOne trend driving cloud deployment

is the tendency for employees to bypass IT altogether. They do this because some IT departments’ private cloud policies make these resources more difficult to use than the insecure public alternative. People being what they are, will go for the easier solution first — in this case, the public cloud — without worrying about the risk it could pose to their employers.

9Keep an eye on thingsJust because an application is in the cloud, doesn’t mean that the IT

department can afford to ignore it and focus on other things. Even with the best cloud providers, things can go wrong. This is why savvy IT managers keep a close eye on their cloud-based applications and data, to catch problems before they become serious.

10The cloud doesn’t get you off the hookThe last and most important cloud best practice is to accept that cloud-based

content is just as much an IT manager’s daily responsibility as anything stored on their on-premises servers. Moving applications and data into the cloud doesn’t offload the responsibility for them. It merely changes the nature of the responsibility, transforming into a shared responsibility borne by both the cloud provider and the IT manager who has hired the cloud.

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The facts of Emiratization

Analysis

Emiratization is a topic older than the Union itself. Since the 1960s, the country’s leadership has been contemplating the best ways to

ensure that the wealth created in the UAE generates opportunities for its own citizens. For over a decade, the government has been exerting extra effort to emphasize and fulfil the role of Emiratization in social, economic and political growth.

Due to the work of government and continued pressure from the UAE’s leaders, companies are making praiseworthy attempts to answer this question with leadership programs, training initiatives and targeted recruitment. However, results vary significantly and unemployment amongst Emiratis still stands at 14 percent. With the declaration that 2013 is the ‘Year of Emiratization’, a clear signal has been sent

out that more must be done – especially in the private sector.

So, what is the private sector’s track record when it comes to Emiratization? A generous assessment could be ‘room for improvement’ — out of the estimated 255,000 Emirati nationals in employment, less than 9 percent (circa 23,000) work in private enterprises. This statistic puts existing Emiratization initiatives at risk of appearing little more than expensive PR exercises.

A new approach to Emiratization is therefore required — one that gathers facts and evidence to identify success stories that can be replicated across the UAE. So what are the facts? Where are the opportunities to improve? How can existing budgets be more effectively spent? Unfortunately the answers to these questions are shrouded in anecdotal evidence and personal experience. After all, Emiratization is an emotional topic both for expatriates, who

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Analysis

“A new approach to Emiratization is therefore required – one that gathers facts and evidence to identify success stories that can be replicated across the UAE.”

diverse career paths, long-term opportunities within growing industries that have ‘employment capacity’.

Some organizations are already taking this more structured approach and, when supported with the right training and development tools, have enjoyed considerable success. The changes required can be small and budget-neutral but deliver significant impact — more companies should take note and follow suit.

This article was written by Aleron Partners in partnership with the Injazat Institute (Ti2).

Emiratization initiatives should reflect this by offering multiple entry points and career paths within an organization. An over-simplified, one-size-fits-all approach will inevitably lead to frustration as diverse groups of Nationals will not have their individual needs and career expectations met. Myth #2: ‘We need to focus on recruitment’ Truth: Retention is the real challenge — attrition is very high amongst Nationals working in the private sector.

Announcements of large numbers of Nationals being recruited by leading local

private sector. Anecdotal evidence of this threat is plentiful but the hard facts are that there are 4.09 million people working in the UAE’s private sector and less than 41,000 unemployed Emiratis.

Furthermore, the economy is growing by around 4.9 percent and with it creating more jobs and opportunities if productivity per capita remains constant, perhaps as many as circa 200,000 new workers will be required each year. The scale of the economy is such that it has considerable ‘employment capacity’ to absorb the many Emirati graduates without wholesale loss of expatriate jobs. So, now that we are appraised of the facts, how can we use these insights to improve the effectiveness of Emiratization initiatives? We believe a focus on quality is required — an improved career experience that offers

businesses are rightfully applauded as positive and progressive action. However, this first step is also arguably the easiest to take. Promising an interesting and rewarding career to a new joiner is easy, delivering on this promise and meeting the high expectations of young Emirati graduates is much harder.

The numbers of Emiratis resigning and leaving private sector jobs is high and growing in some industries. The drivers of this trend are varied but one thing is clear – offering jobs to Nationals is not enough, high quality career experiences are required to overcome high attrition in the private sector. Myth #3: ‘We need to replace expatriates’ Truth: The private sector has ‘employment capacity’ — the economy is growing and whilst unemployment is at 14 percent, unemployed Emiratis are only 0.6 percent of total workforce.

Expatriates often cite Emiratization as a threat to their employment prospects in the UAE. Fear of replacement makes foreign workers resistant to change and hinders the economic inclusion of Nationals into the

The amount of Emirati nationals working in private enterprises

amounts to less than

9%

EMPLOYEE SPOTLIGHT

Tharwa Al Aghbari is Injazat’s Senior Support Engineer and Team Leader for Workplace Operation (WPO). Tharwa has

almost 20 years of extensive experience in the IT field.

Tharwa joined Injazat in 2005 to take charge of the WPO teams working at Transco Company, an affiliate of the Abu Dhabi Water and Electricity Authority. She was later assigned as Team Leader for the Abu Dhabi Municipality, the Department of Municipal Affairs, and the Municipality of the Western Region.

Throughout her stay at Injazat, Tharwa has troubleshot operational, technical and administration issues for WPO teams, helped update hardware, and built solid ties with various vendors.

An invaluable member of the Injazat team, Tharwa holds a Bachelor of Computer Science Degree from Poona University in India. She is MCSE 2003 (MCSA, MCSE, MCP), and ITIL Expert certified.

are concerned over their jobs, and nationals, who desire economic opportunity.

In an effort to provide some clarity to the debate, we want to dispel three myths about Emiratization, using real data gathered from government agencies and our clients’ organisations. Only when armed with the facts can we devise the winning strategies that will help us make meaningful progress towards economic inclusion.

Myth #1: ‘We need a one-size-fits-all approach’ Truth: The Emirati population is incredibly diverse; there are large variations in income and education both across and within the Emirates.

Many organizations ask Emirati newcomers to join a ‘leadership program’. These programs typically offer training, rapid career advancement and a rotation of junior management positions across the business. This appears to be an attractive offer but we believe it has one fundamental weakness — it doesn’t allow for differences amongst the ‘leadership trainees’.

Nationals have widely different earning expectations as well as education levels.

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Feature

It’s been a long and bumpy road to cloud acceptance, but Middle East organizations now appear ready to overcome security fears and start

adopting. And even security in itself is proving a great fit for operating on cloud models.

Cloud projects continue to grow in the Middle East, with 43 percent of organizations in the Saudi market and 40 percent in the UAE dabbling in the technology during 2013, according to industry research.

In a recent survey conducted by IDC, over 80 percent of high-level IT decision makers in the region’s financial sector — a vertical traditionally opposed to cloud computing — acknowledged that cloud computing offers significant benefits. According to the research house, the UAE cloud market alone is set for a compound annual growth rate of 43.7 percent until 2016.

Ready, steady, goUAE enterprises have spoken: they are ready for the cloud. Despite this, security still remains a concern for many CIOs throughout the region. But are these concerns real or misguided?

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Feature

Furthermore, the Cisco Global Cloud Index predicts that more than a third of all data centre traffic will be based in the cloud by 2015.

It therefore appears that an initial feeling of distrust towards the cloud — primarily driven by security concerns — has largely faded. The question is no longer if it will be deployed, but when. And that depends almost solely on how comfortable CIOs are with migrating corporate data and function off-premise.

Of course, it would be naive to suggest all security concerns have been discarded in the Middle East, but it now seems to be the large American public-cloud vendors, like Amazon and Microsoft, who seem to be taking the heat. Furthermore, recent revelations of the US government accessing sensitive data from American residents and organizations have only excaserbated the situation.

A new report from the Information Technology & Innovation Foundation (ITIF) has highlighted the potentially drastic financial implications of these revelations.

Taking the main hit in the report is the US cloud computing industry, which the ITIF believes could lose between $22 and $35

open about its access. They are also far more inclined to opt for a local service provider they are familiar with and already trust.

The right fitCloud implementations by big players

in the region are particularly important to induce confidence amongst SMBs. In their case, driven by venture capitalists looking to get products to market quickly and easily, the public cloud continues to grow.

But in larger organizations, where IT is more complex, it is the hybrid model that prevails.

A hybrid cloud is a composition of two or more clouds — private, community or public — which remain unique entities but are connected together, offering the benefits of multiple deployment models.

Indeed, such a model allows businesses to store unrestricted data in a public cloud solution while continuing to manage certain amounts and types of data in-house for enhanced security.

Furthermore, organizations using this model can then choose to use Infrastructure-as-a-Service (IaaS) — which continues to grow in itself — when the need arises, such

cloud strategies simply because of the benefits it can bring their businesses, whilst others may want to be more cautious.

One thing is for sure, though — one way or another, cloud will play a part in every business and entity in the world. Waiting around may make you feel safer, but those getting there first are reaping the best rewards.

Recovery for allOne area where cloud is looking to make a particular impact in the UAE is within the field of disaster recovery (DR).

Gartner predicts that over 30 percent of midsize companies will have adopted cloud-based DR, or ‘recovery-as-a-service (RaaS)’, by 2014.

According to another report, the worldwide RaaS and business continuity market will experience a 55.2 percent compound annual growth rate from 2013 to 2018, increasing from $640.8 million to $5.8 billion during that time frame.

Not only is RaaS providing a much easier and cheaper way to set up and manage DR, it also appears to offer more benefits.

The result of this is that traditional DR plans focus mostly on offsite backup approaches. RaaS on the other hand makes use of the cloud’s elasticity and scalability to minimize cost and maximize benefits.

With the thought of replicating all of an organization’s data in an offsite location, there is no wonder why CIOs find the task so daunting. There’s even less wonder why RaaS is gaining such steam.

The brutal fact remains that the biggest disaster when a disaster occurs is not having backup and recovery at all. The cloud offers permanent backup space to replicate the data offsite, so nobody loses their job in the aftermath.

Whilst RaaS may be attractive to SMEs, other companies may hesitate. But there are certainly a growing voice of others in the regions who believe those hesitancies are misguided.

As more and more applications are designed for cloud, the new approach to DR will become a lasting transition.

If enterprises assume their data is accessible by the state in which it is stored, they will likely feel more comfortable with that being the state where they are based, and is open about its access.

as during demand spikes or peak loads.Therefore, the hybrid cloud provides

companies which are reluctant to move to a cloud computing model with the opportunity to “dip their toes in” at a low cost and with lesser perceived risk. It is ultimately this approach that is driving adoption in hybrid cloud models. In other words, it is popular because the industry is still in a transition phase.

Jumping aheadExperts, it seems, are urging companies to manually seek out the most secure providers as well as preparing themselves for any data attacks prior to the deployment itself. Cloud adoption will continue to grow in the Middle East and worldwide regardless but organizations must always be aware of potential risks.

Whether it is worth taking that risk now is up to CIOs themselves. Some have adopted

Until 2016, the UAE cloud market is set for a compound

annual growth rate of

43%

billion over the next three years. Forrester Research took a much broader view and estimated a maximum loss of $180 billion.

These grim projections are a direct result of the NSA’s PRISM programme, an “immediate and lasting” problem that will grow larger and larger “if foreign customers decide the risks of storing data with a US company outweigh the benefits”, the ITIF report claimed.

Government surveillance is of course not unique to the US. All countries watch Internet traffic, but what varies is how transparent they are about it. Indeed, regulatory bodies in the Middle East have historically had little qualms with revealing the extent of their own surveillance.

Furthermore, if enterprises assume their data is accessible by the state in which it is stored, they will likely feel more comfortable with that being the state where they are based, and is

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Interview

Since you are new to Injazat, perhaps you can take some time to introduce yourself?

Certainly. Before coming to the UAE, I spent 14 years working for major technology firms in the United States, such as Tellabs, Apple and Flextronics. I came to Abu Dhabi as a member of the Cisco Systems team in 2006 to manage the Abu Dhabi Enterprise and Public Sectors, and then moved on to Hewlett-Packard as General Manager for Abu Dhabi. I finally joined Injazat a few month ago.

Fresh startInjazat’s new Chief Sales and Marketing Officer, Amin Hanafieh, talks IT trends and what he plans to bring to the company.

What are the key business areas and industry trends you see yourself helping Injazat move into?

Well, I think these are very exciting times to be involved in the technology space because there is just so much going on in terms of new developments and ground-breaking innovation, and certainly Injazat will have to be at the heart of these activities.

I see cloud computing becoming more and more of a central theme in our client’s overall IT strategies, be it the public cloud or the creation of a private cloud, the use of cloud services, or

even just the move to cloud technologies, such as virtualization and tiered storage. It’s also clear to me that, alongside cloud computing, organizations are looking to Big Data, business intelligence (BI) and analytics, and data management for major opportunities.

Data and IT security are also becoming the focus of our clients, in a world that is perceived to be generating ever more threats. Beyond relatively simple compliance with security policy, many organizations are thinking about establishing proactive security operations centers (SOCs) with advanced monitoring, analytic and forensic capability. I certainly see Injazat helping with all of that. In addition to security, I see many regional entities also thinking very seriously about disaster recovery and business continuity planning.

Finally, I see more and more of our clients taking concrete steps towards mobile applications and mobility in general, either adopting mobile technologies or even asking for our help to develop custom iOS or Android applications for use by their workforce. This is a highly visible field in terms of the end-user experience, and I certainly expect increasing amounts of effort to be placed into this area.

Could you elaborate further on cloud, Big Data and BI, for those not so familiar with the concepts?

Of course. Cloud computing is a broad subject with different faces, and Injazat has several cloud offerings. Essentially the cloud is a leveragable, highly scalable, virtual platform that organizations and even individuals can buy various IT capabilities and services from. Those services can range from simple storage to software to development platforms. The cloud offers an opportunity to reduce costs by only paying for what you use and leveraging the providers’ economies of scale. The cloud also offers improved efficiency and availability, and provides clients the impression of almost limitless digital resources.

In some ways the explosion of Big Data and the cloud have gone hand in hand. Certainly, cloud technology has enabled Big Data internet giants like Amazon, YouTube, Google and Facebook. It is estimated that around 2 Exabytes is being created on the internet every single day. To make sense of that immense volume of data, much of which is unstructured, people require specialized BI-type platforms to query the data and turn it into actionable information and knowledge.

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News & events updates

Calls for shift to new ‘Security Intelligence’ model

Injazat, Gartner join hands to develop innovative business solutions

Injazat highlighted how the current risk landscape requires a shift to a new intelligence-driven security management model during Secure

Abu Dhabi Conference 2013. Held under the theme ‘Security in the 21st Century: Threats and Trends’, the conference discussed the latest emerging threats and trends, and proposed viable counter measures. The event was hosted by Abu Dhabi Polytechnic in partnership with US-based Information Systems Security Certification Consortium, Inc. (ISC)².

Injazat delivered a presentation on the essential ingredients of an effective corporate information security program.

Injazat signed a strategic agreement with IT research and advisory firm Gartner. Gartner’s broad global reach, proven methodologies, and rigorous research and development process will add a new dimension to Injazat’s industry-leading technology solutions, while providing critical quantitative data and qualitative analysis that enable Injazat to develop business solutions to support the growth of the region.

The relationship will strongly focus on innovation and cost optimization in driving business growth and maximizing value to Injazat’s clients.

Managed services offerings at SAP Forum

Workshop with Thales

Injazat demonstrated how its managed services can help reduce enterprise IT costs complexity at the SAP Forum and SAP User Group (SUG) MENA Conference.

The annual event featured SAP customers from across the region that presented case studies and brainstormed new approaches for the future.

Cyber Security ForumInjazat hosted a Cyber Security Forum organized by the Defense Services Marketing Council (DSMC) at its corporate headquarters.

Among the key topics discussed were trade controls, laws and jurisdictional reach, export and re-export license requirements, restrictions on transactions with specifically designated nationals or SDN, targets of sanctions, and technology re-transfers. A special session was also conducted to inform companies operating in the UAE how they can better protect themselves within the current technology transfer laws and restrictions.

Corporate Social Responsibility Injazat gave full support for the Emirates Foundation for Youth Development’s annual Takatof Ramadan Project this 2013.

The Takatof Ramadan Project was first launched with the goal of encouraging broader social responsibility via volunteerism. Throughout the years, the initiative has helped in the renovation of mosques and homes of people in need, and the allocation of charitable funds for food, school, health, and living expenses. Injazat constantly engages in various CSR initiatives to provide support to the local community. 

Injazat hosted a workshop with Thales Cyber Security competence center in order to explore potential collaboration and to assess market opportunities. Thales presented its cyber security solutions and services portfolio, including Cybels supervision solutions for Managed Security Services Provider, Cloud Security Architecture and key management, smartphone mobile security with TEOPAD, and cyber security consulting. Injazat also

presented its wide portfolio of services delivered from its infrastructures.

The presentation was followed by intense discussions and a fruitful brainstorming session regarding different aspects of cyber security:

technology, roadmap, case studies, value added for customers, and delivery models. It was the opportunity to better understand each other’s offers, which will be the ground for future technical and business discussions.

Cyber-attacks is a top priority for CIOs, especially for the governmental organizations. In order to address this challenge Injazat and Thales will bring together their respective assets.

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News & events updates

Injazat has announced that it is collaborating with Aleron Partners, a professional services firm specializing in talent management and HR strategy, to develop a highly effective and integrated Emiratization strategy for internal and external use.

Injazat’s partnership with Aleron will focus on developing a comprehensive Emiratization program to be undertaken in three phases: succession

planning, assessments and career development plans (CDPs), and CDP implementation.

Aleron will handle talent analytics, design, HR process readiness, and succession plan implementation under the program’s first phase. The Injazat Institute (Ti2), Injazat’s business-oriented learning initiative, will assess candidate role readiness, and create and execute tailored CDPs under the second and third phases.

Presenting cloud as new business-continuity frontier

Injazat shared its experiences on how cloud helps enterprises deploy data recovery (DR) systems in a cost-effective manner at IDC’s Cloud Computing and Datacenter Roadshow 2013. The event tackled the present and future roles of cloud computing, with a particular focus on large and medium-sized companies.

A gold sponsor for the event, Injazat

discussed the potential and benefits of the cloud model for business continuity and DR by explaining how business continuity management (BCM) can be implemented as part of a corporate governance strategy. It also shed light on how the cloud can help in the management of risk exposure and risk mitigation for organizations aiming to apply IT business continuity.

Injazat, Aleron Partners team up on Emiratization strategy

The BCS International IT Conference

Al Ain City Municipality’s ‘i-Case’ portal

Injazat joined key IT players and decision makers, international experts, academics and businesses to discuss major trends and issues at the BCS International IT Conference 2013.

Organized by BCS Middle East, The Chartered Institute for IT, the conference was held under the theme ‘Towards 21st Century Innovations’. Injazat sponsored an exclusive CIO panel discussion titled ‘The Digital CIO – Leading IT in the Digital Age’, which engaged CIOs and IT managers in lively discussions and debates on strategic CIO leadership amidst a rapidly changing digital landscape.

Al Ain City Municipality’s ‘i-Case’, a new unified portal for Customer Service Centers, was designed to make a customer service representative’s job easier and more productive. The portal, enabling the Municipality to enhance its operational efficiency, accountability and transparency, was developed by the municipality’s technical team deployed by Injazat Data Systems.

Since its deployment, i-Case has helped reduce system loads across the Municipality’s service centers. The portal paves the way for the eventual unification of service delivery programs via the internet and mobile phones. It also supports the Strategic Priorities of the Municipality, such as continuous service improvements, maximum efficiency and process excellence, and the promotion of accountability, responsibility and transparency. ‘i-Case’ forms part of the Al Warraq System which includes other components such as systems for electronic archiving, document management, and correspondence.

Underlining business impact of cloud computing

Injazat and other major IT players gathered alongside CIOs and business decision makers at Microsoft’s biggest IT event in the Gulf.

A sponsor of this year’s Microsoft Open Door, Injazat strategically adopts various Microsoft solutions and constantly seeks valuable insights on cloud computing and the consumerization of IT. The productivity solutions developed by the multinational software giant Microsoft Gulf have played key roles in sparking the global automated office revolution.

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