the hospitality industry1
TRANSCRIPT
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The Hospitality Industry
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Global Trends
• International tourist arrivals grew by 4% in 2012 to 1.035 billion
• In 2011, international tourism generated US$ 1.2 trillion in export earnings
• UNWTO forecasts a growth in international tourist arrivals of between 3% and 4% in 2013
Source: WTO
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Domestic Trends• 931000 Tourist arrivals in 2011• China, UK and Germany are top generating
markets
• Maldives Tourism Act 2/99: defines key terms
Type Number Beds
Resorts and marinas 101 22120
Hotels 19 1603
Vessels 157 2514
Guest Houses 38 659
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Maldives
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Components
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Resort Operations
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The Swan Technique
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Functions within a Resort Operation
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Continuous Guest Cycle
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Rooms Division• Front Office / Guest Service• Transport / Bell Service /
Concierge• Recreation, Event management
and entertainment• Housekeeping• Laundry • Tailor
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Food and Beverage• Food service outlets• Outdoor, indoor, thematic
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Culinary• Food production• Cold and hot preparation• Pastry and Bakery• Specialist cuisines• Food Art• Menu engineering
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Human Resources• Labour relations• Compliance• Leave and pay administration• Living condition• General wellbeing
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Finance• Accounting and controls• Data and statistics for
management decisions – reports
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Sales and Marketing• Market, marketing and branding• Internal and external sales• Internet and social media• Tour Operator contracts
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Engineering• Production and supply of water
and electricity• Installation, repair and
maintenance of machinery and equipment
• Reactive and proactive repair and maintenance
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SPA• Various types of massages and
wellness treatment• Swedish, Thai, Yoga, Ayurveda• Salon services – beauty
treatments
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Dive Centre• Recreational SCUBA diving• Reef ecology• Marine biology
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Personalization and Customization
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The Future
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http://www.deep-ocean-technology.com/home/projects/underwater_hotel.html
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http://www.new
scientist.com/article/dn6
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space-are-on-the-ho
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http://www.maldivestoday.com/2011/01/25/the-%E2%80%98island-of-blondes%E2%80%99-in-maldives-to-be-shaped-like-mega-high-heeled-shoe/