“The Heart of a Leader”based on the book by Ken Blanchard

presentation written by Michelle Spradley, CPS/CAPpresented by Emily Garner, CAP-OM

Overview• What is the Difference between a Manager

and a Leader?• Define an Exceptional Leader• Leadership Traits• How can an administrative professional

lead in today’s workplace?• Build a Leadership Plan

Leader vs. ManagerLeaders• Create a clearly

defined vision/mission• Create “buy in”• Foster synergy• Define a common

purpose• Develop and coach

individuals and teams

Managers• Manage Tasks

• Enforce protocols• Organize Data• Report information

and facts• Direct people

Define an Exceptional LeaderWhat make a great leader?Great Leaders are:• Honest• Forward Looking• Competent• Inspiring• Intelligent / Committed to Continuous

Learning• Have Charisma

Leadership Traits• Superb Communicators• Effective Management Skills• Empathy• Positive Thinkers• Values and Integrity• Vision• Empowerment/Bringing out the best in

others

Superb Communication

“Real communication happens when people feel

safe”

-Ken Blanchard The Heart of a Leader

“Leadership is not something you

do to people.It’s something youdo with people.”

Effective Management Skills

-Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi

Leadership and The One Minute Manager

“All good performance starts with clear goals!”

Effective Management Skills (cont)

-Ken Blanchard and Spencer Johnson

The One Minute Manager

Empathy

“If you want your people to be responsive, be responsive to their needs”

-Ken Blanchard, Bill Hybels and Phil Hodges

Leadership by The Book

Positive Thinkers

“Think Big!

Act Big!

Be Big!”

- Norman Vincent Peale

Positive Thinkers“Positive thinkersget positive results

because they are not afraid of

problems”-Ken Blanchard and Norman Vincent Peale

The Power of Ethical Management

Values and Integrity

Take time to identify core values

-Ken Blanchard

The Heart of a Leader

“Without VisionPeople Perish”

Vision

-Proverbs 29:18 (paraphrased)

“All empowerment exists in the present moment.”

Empowerment/Bringing Out the Best in Others

-Ken Blanchard

The Heart of a Leader

Leading in 2010

How can an administrative professional lead in today’s market?

Leading in Today’s Market

• Continued Education/Certification (CAP-OM)• Software Skills• Professional Image• Communication• Awareness of Business Market Trends• Exceptional Listening Skills

Leading in Today’s Market• Perform Expertly• Learn to Anticipate• Prioritizing Projects• Effective Time Management• Become a mentor

Action Plan• Choose three leadership characteristics

that you will implement into your daily routine in the next 90 days.

2011 – 2012 “Leap to Remarkable”