The H PASS Solution Frequently Asked Questions

PreciseParkLink.com

Q1: What is H PASS?

A1: H PASS is a preloaded multi-day card for 5, 10 or 30 days that gives patients and frequent visitors a discounted parking rate. The H PASS card allows for “in-and-out” privileges within the same visit.

Q2: Are H PASS cards transferable?

A2: Yes. H PASS cards are transferable between patients, family members, caregivers and visitors.

Q3: What is the H PASS Family Option?

A3: The H PASS Family Option is ideal for families that have multiple members who plan on visiting a patient. With the Family H PASS Option, up to 5 cards can be issued under one account, allowing all family members’ access to the number of days purchased. While uses can be shared among family members and visitors, two or more cards registered under the same account cannot be in the parking lot at the same time for more than 30 minutes. Additional parking charges will apply to users who stay beyond the 30-minute grace period.

Q4: Where can I purchase an H PASS card?

A4: You can purchase and activate an H PASS card in your hospital’s Parking Office (if applicable to the location). If the hospital does not have a Parking Office, please refer to the signage in the parking lot or visit the hospital’s Information Desk to find out where you can purchase an H PASS card at your particular location.

Q5:How many days can I purchase an H PASS card for?

A5: You can purchase an H PASS card for 5, 10 or 30 days.

Q6: What is the least amount of days that an H PASS card can be purchased for?

A6: The minimum amount of days an H PASS card can be purchased for

is 5 days. All H PASS cards are preloaded.

Q7: What is the maximum amount of days that an H PASS card can be purchased for?

A7: The maximum amount of days an H PASS card can be purchased for is 30

days. All H PASS cards are preloaded. If you require additional days you must

purchase another H PASS card.

Q8: How do I activate an H PASS card?

A8: If you purchase an H PASS card at a Parking Office the Customer

Service Representative will immediately activate your card. If you purchase

your H PASS card at another location (i.e. at a hospitals gift shop) and the

representative there does not have the means to activate your H PASS card,

please contact Precise ParkLink’s H PASS Customer Care Team to activate your

card. Precise ParkLink’s H PASS Customer care team is available from Monday

to Friday, during standard business hours at (416) 398-4052 ext: 585.

Your H PASS Card can be used immediately once it is activated.

Q13: How do I exit the parking lot using an H PASS card?

A13: Insert your H PASS card into the credit card slot that is located at the parking lot’s gate exit, just like you would with a credit card. To exit the parking lot Precise ParkLink strongly recommends that you insert your H PASS card at the parking lot’s exit gate instead of at the pay station.

Q14: To exit the parking lot can I insert my H PASS card into the parking pay station instead of the parking lot’s exit gate?

A14: Yes. However if you choose to insert your H PASS card into the pay station instead of the parking lot’s exit gate you must leave the parking lot within the hospital’s specific grace time period (i.e. within ten minutes). If you leave after the hospitals specific grade time period, you will be required to pay the daily parking rate. To exit the parking lot Precise ParkLink strongly recommends that you insert your H PASS card at the parking lot’s exit gate instead of at the pay station.

The H PASS Solution Frequently Asked Questions

PreciseParkLink.com

Q9: Will my H PASS card work on the same day that it is activated?

A9: Yes. Your H PASS card can be used immediately once it is activated. If your vehicle is parked at the hospital prior to when the H PASS card is activated you must pay for parking as you normally would for the visit. Your H PASS card will be ready to use at your next hospital visit.

Q10: Can I use my H PASS card to exit the parking lot if I did not use it to enter the parking lot?

A10: No. If you did not enter the parking lot with your H PASS card you will not be able to exit the parking lot using an H PASS card.

Q11: Can I enter and exit the parking lot using two different H PASS cards?

A11: No. You must enter and exit the parking lot using the same H PASS card.

Q12: How do I enter a parking lot using an H PASS card?

A12: To enter a parking lot using your H PASS card, insert your H PASS card into the credit card slot that is located at the parking lot’s gate entrance, just like you would with a credit card.

Exit Column

OR

Exit Column

SELECT ACCOUNT

Cancel

Corr.

Ok

ENTER PIN

INSERT

Exit Column

OR

Exit Column

SELECT ACCOUNT

Cancel

Corr.

Ok

ENTER PIN

INSERT

FOR PARKINGPAY HERE

PARKING RATES9 0 F L O R A L P A R K W A Y

PER HOURDAILY MAXIMUMWITH IN & OUT PRIVILEGES

10 USE PASSALLOWS YOU TO EXIT 10 TIMES

30 DAY PASSUNLIMITED USE FOR 30 DAYS

$4.00$14.00

$35.00

$70.00

Please insertticket

NOTE: To exit, we recommend inserting the H PASS at the Exit Gate & not the Pay Station

PreciseParkLink.com

To track the usages on your H PASS card, please visit:

http://hpasscustomer.preciserd.com/

For more information, please visit:

preciseparklink.com/hospital-parking

Q15: Can I track the number of days used on my H PASS card?

A15: Yes. An activated H PASS card allows you to track your usages online. Visit www.hpasscustomer.preciserd.com and enter your activated H PASS card number to track your usages.

Q16: Do H PASS cards expire?

A16: Yes. An H PASS card is valid for one year from the time that the H PASS card is activated.

Q17: What happens to my H PASS card once I have used the number of preloaded days?

A17: Once the number of days loaded on the H PASS card has been used the H PASS card is no longer valid. To continue to use the H PASS solution a new H PASS card will need to be purchased.

Q18: Does an H PASS card contain any of my personal information?

A18: No. An H PASS card is not attached to any credit card or personal information.

Q19: What if my H PASS card is lost or stolen?

A19: Your H PASS card cannot be replaced if it is lost or stolen. If a member of an H PASS Family Option loses their card, the lost card can be blocked from the account to ensure that usages are not consumed from the lost card. Losing an H PASS card is the same as losing cash. Be sure to protect your H PASS card as you would with cash.

Q20: Can I load additional days onto my H PASS card?

A20: No. H PASS cards cannot be loaded with additional days. Once the number of days preloaded on the H PASS card has been used you must purchase a new H PASS card.

Q21: I f I have multiple H PASS cards can the balances be transferred onto one H PASS card?

A21: No. H PASS card balances cannot be transferred or combined onto one H PASS card.

Q22: Why does “Invalid Reservation” appear on the parking lot’s entry gate?

A22: If you are trying to enter a parking lot and the message “Invalid Reservation” appears on the screen of the parking lot’s entry gate, please wait a few minutes and re-insert your H PASS card into the parking entry gate. The reason for this message and delay is a reaction to your H PASS card being used to enter another parking lot within the past five minutes. As a result, the parking equipment will take five minutes in total from when you last entered and/ or exited the other parking lot to process that your H PASS card is not being used twice simultaneously.

The H PASS Solution Frequently Asked Questions

Precise ParkLink’s H PASS Customer Care Team is available from Monday to Friday during standard business hours.

T: (416) 398-4052 ext. 585 E: hpass@preciseparklink.com