the grove of la - s25077.pcdn.co · the grove of la is committed to preserving and upholding your...

Donald W. Pope, CLC,MHA,BS Melissa Laneaux, MSW,LCSW Denise Thibodeaux, MEd.,NCC,LPC,LAC,CCS www.thegrovela.org Brandy M. Marino, LPN Jamie W. O’Brien, MSW,LMSW Office: (225) 300-4850 Benji Arboneaux, APRN, FNP Catrina D. Wilcox, ATA,CIT Fax: (225) 258-7098 Breanna Sullivan, MSW,LMSW Carol R. Murphy, M.D. Becky Simms, PSS,CIT

The Grove of LA

Full Day Treatment Program

Client Handbook


The Grove of LA

Day Program

The Grove of LA Day Program is a 30 – 90 day program, serving adults ages 18 and up. Our day program is

tailored to meet each of our client’s needs, with lifelong recovery as our primary objectives. Our experienced staff

offers a comprehensive education on the disease of addiction and an understanding of the obstacles to recovery.

Our day program meets five days per week, giving the client the opportunity to dive into a new way of thinking.

Clients will also get an individual therapy session, weekly so that they can personally work through some more private

issues they may be having. Furthermore, family sessions are available as needed to aid in the restoration of families and

loved ones. In addition, clients are encouraged to attend 12-step meetings (either AA or NA) to strengthen their

recovery foundation and develop a recovery support system.

Day program Schedule is as follows:

Monday-Friday

6:30 am Wake up

7:00 am Chores

7:30 am Breakfast

8:30 am Meditation

9:00am-11:30pm Group Therapy

12:00pm AA Meeting

1:00pm Lunch

2:00pm-3:30 pm Education

4:00pm- 6:00 pm Phone Time / Free Time

6:00pm Dinner

7:00pm – 9:00pm Meeting


9:00pm – 11:00pm Phone time/ Free Time

11:00 pm weekdays;

1:00am weekends

Lights Out

**6:00pm-7:30pm TUESDAYS Aftercare

Saturday

12:00pm Activity (Bowling, Movies, Area 51, etc.)


Sunday

8:00am-5:00pm Passes


Assignments

The Grove of LA Day Program is a 30-60 day course, spanning over Phase I and II. Within these 2 months,

clients will complete 4-8 assignments, making them eligible for graduation. Phase I will cover the first 4 -8

assignments, then Phase II will cover assignments 9 through 15 plus life story. The curriculum will take the client

through the 12 steps. Each assignment is completed for homework by the client, and then brought into the group for

presentation and discussion. The clients are urged to be as honest and thorough as possible in their assignments, being

that this work will facilitate their growth in recovery. The final assignment is a life story. Clients are to write out their

life story and then present it to the group for graduation. The Life story must be a minimum 5 pages and a maximum of

10 pages.

The following is a list of the assignments:

Assignment #1 – The Disease of Addiction

Assignment #2 – Powerlessness and Unmanageability


Assignment #3 – Surrender

Assignment #4 -- Hope

Assignment #5 – Coming to Believe

Assignment #6 – Spiritual Principles

Assignment #7 – Making a Decision

Assignment #8 – The God of Our Understanding

Furthermore, if needed, The Grove of LA has both psychiatrist and nurse practitioner on staff willing to meet

with you to assist you in your medication management needs for both medical and psychiatric. It is The Grove of LA’s

philosophy that in certain instances, medication along with group and individual therapy and attendance to 12 step

meetings, a client can recover holistically.

Monday Tuesday Wednesday Friday

Nurse Practitioner Psychiatrist Nurse Practitioner Psychiatrist

1:45pm-3:45pm 4:00pm-6:00pm 1:45pm-3:45pm 9:00am-11:00am

GRADUATION!!!

Clients will graduate after the completion of 11 assignments plus life story. Graduation will occur on the 1st Wednesday

of every month. Clients who are graduating that month will share their life story along with the celebration and receipt

of certificate of completion. Family members are invited to attend.


Group Rules

1. Be on time for each group. Late entrances are a disturbance to the group and can inhibit the group process.

2. No use of alcohol or drugs is allowed while attending the day program. You will be discharged from the

program for positive screenings.

3. Confidentiality – “The Vegas Rule”. What happens in group, stays in group. To establish trust within the group,

please be mindful that all information shared in the group should remain private.

4. Relationship or Dating is not allowed between group members, as it is not appropriate to be in a group with

someone you are romantically involved with. It can injure the group process.

5. Complete all homework assignments and bring to group. There are a total of 4 assignments, one due per week.

6. There will be no cross –talking while others are sharing in the group. This is rude and unacceptable.

7. Participation is encouraged. Group will not be group unless clients actively participate.

8. Do not talk about members who are not present. It is not fair and will not be tolerated.

9. Dress appropriately. No revealing clothing or clothing with drug or alcohol slogans allowed in the building.

10. Urine drug screens are randomly administered. If you cannot provide a sample of urine, the test is considered a

positive.

11. HONESTY is encouraged….Remember it is an honest program. The staff cannot help you if you are not being

honest.

12. Use of derogatory and vulgar language is not allowed nor will be tolerated in group.


Rights and Responsibilities

Duty of care and commitment to the Grove of LA Clients

Your rights as a Grove of LA Client:

As a client of The Grove of LA you can expect to:

Be treated with respect, dignity and courtesy regardless of age, disability, cultural and linguistic

background, gender, sexual orientation, socio-economic status, and religious or spiritual beliefs.

Have your right to privacy and confidentiality protected, within the limits imposed by the law and duty

of care

Have fair and equal access to the Grove of LA services.

Have access to information about your counseling and treatment options and be involved in decision-

making regarding these options.

Be able to refuse any or all assessment and care that is offered.

Access your records by request, in accordance with the Privacy Act of 1988 and the Freedom of

Information Act 1982.

Receive services that comply with appropriate standards of professionalism, competency and

accountability.

Your responsibilities as The Grove of LA client:

As a Grove of LA client, you are responsible for:

Respecting the rights of other clients and staff to privacy and confidentiality

Treating other Grove of LA clients and staff in a respectful manner

Ensuring that you are not under the influence of alcohol or other drugs, and or not behaving in a way which

makes delivery of service difficult or dangerous.


Attending appointment and advising the relevant The Grove of LA center as soon as possible if you are unable

to attend.

Respecting center property

Honoring agreements made with The Grove of LA about service provision and care.


Confidentiality

Protecting your confidentiality and privacy

The Grove of LA is committed to preserving and upholding your rights to confidentiality and privacy.

Grove of LA records are stored securely and every effort is made to ensure that your counseling sessions and contact

with the Grove of LA are confidential. Grove of LA keeps confidential notes and reports on your counseling and group

program attendance se we can provide you with appropriate professional help and for planning and evaluation purpose.

Your clinical information will not be released to other agencies or external parties without your consent, unless there

are exceptional circumstances where information may have to be released in accordance with the law. This would only

occur where your safety or the safety of others is at serious risk, in serious criminal matters, or in response to a court

direction.


Grievance Policy

POLICY

The Agency will encourage feedback from the recipients of its services. The Agency will establish guidelines for resolving client

disputes about service or quality of care issues. These guidelines will provide for a timely resolution of complaints through an

efficient complaint resolution process.

PROCEDURE

The Agency Director will be responsible for protecting client rights, for ensuring that the proper procedures are followed to avoid

discriminatory practices are in place, and for ensuring that clients are not penalized or sanctioned for filing complaints. The

Agency Director will track all client complaints and the action/resolution taken in response to the complaint.

Counselors are responsible for informing clients about the complaint process and ensuring the client’s access to management

employees to lodge the compliant.

A. Definition

A complaint is defined as a verbal or written expression of dissatisfaction regarding a service or quality of care issue when care was provided by an Agency employee. Complaints may be initiated by the client, the referring Agency, schools, the court, law enforcement, parish administration, or other involved persons. Complaints will be resolved within 30 days of

their initiation. All complaints will be logged and reviewed by the Agency Director and/or the Administrator.

B. Initiating a Complaint

When a client is dissatisfied with the services he/she received from Agency employees, the client will be encouraged to

discuss his/her dissatisfaction with the Agency Director and /or Administrator. The client will not incur prejudice or

penalty as a result of initiating the complaint. Clients will be encouraged to file complaints detailing their dissatisfaction

with Agency employees and/or services.

C. Complaint Resolution Process

The complaint will be addressed in a manner consistent with the procedures listed below:

1. Complaints of client abuse by Agency personnel will be given to the Agency Director.


2. If the complaint regards services and/or Agency personnel, the Administrator or Agency Director shall respond

within five working days of receiving the complaint.

The Administrator will discuss the issue with the client and the employee(s) identified in the complaint and will attempt to resolve the issue(s) about which the client is concerned.

If the problem cannot be resolved with the Administrator, the Agency Director will discuss the matter with the client and/or the employee identified in the complaint.

If the problem cannot be resolved by the Agency Director, the client will be asked to put the complaint in writing. The Agency Director will refer the matter to The Board for final resolution.

D. Referral to Attorney

Issues involving legal/liability issues will be referred to an attorney for resolution.


PROCEDURES FOR FILING A COMPLAINT AGAINST A FACILITY LICENSED BY THE DEPARTMENT OF HEALTH &

HOSPITALS/HEALTH STANDARDS SECTION:

Please complete the complaint form in its entirety. Please detail your complaint allegations concisely, including

information on the name, date of birth, and date of admit of the patient involved. If the complaint allegations

involved an incident with a staff member or department of the facility, please be sure to indicate the name of the

staff person involved and their title (i.e. R.N., LPN, aide etc.), date that it occurred, and the name of the particular

department that was involved (i.e. radiology, surgery, kitchen, dining room, etc.).

All complaint forms that are received by Health Standards Section are reviewed and a determination made as to the

course of action. The Department’s jurisdiction is contained in R.S. 40:2009.14, “the Department must review the

report and determine whether there are reasonable grounds for an investigation. No report shall be investigated if,

in the office’s judgment it is not made in good faith, is outdated, or is trivial, or if the report is not within the

investigating authority of the office.” Once the complaint report is reviewed, the complainant will receive a written

notice of the Department’s decision.

If you have filed a complaint in writing directly to the facility, please allow the facility approximately 30 days to

investigate your allegations and provide you with a response of their findings. After giving the facility approximately

30 days to reply, if you fail to receive a written response, you can contact our office to file a complaint regarding not

receiving a reply from the facility. We request that you send a copy of your letter that was mailed to the facility and a

complaint form to DHH Health Standards Section, Attention ____ Complaint Desk, P.O. Box 3767, Baton Rouge, LA

70821.

Nursing Home Abuse & Complaints 1-888-810-1819

Home Health & Hospice 1-800-327-3419

Home and Community Based Services (HCBS) 1-800-660-0488

Case Management 1-800-660-0488

Hospital/Abortion Clinic 1-866-280-7737

Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF/IID) 1-877-343-5179

Others 1-225-342-0138


Complaint Form

Complainant’s Information

Name of Person Filing Complaint:

Relationship To Patient Whom Complaint Is About:

Street Address or P.O. Box:

City:

State:

Zip:

Phone (day time): Cell:

Facility Information

Name of Facility Involved:

Street Address of Facility:

City:


Zip:

If more than one facility was involved, please list additional facilities along with the address and city information:

Patient Whom Complaint is About

Patient’s Full Name:

Patient’s Date of Birth:

Details of the Event:

Admission Date of Patient

Discharge Date of Patient

Date(s) of Event

Location Where Event Occurred (i.e. unit, room, department, area, site):

Names of Staff Members Involved in Event:

Event Areas of Concern (check off here and describe in the next section):


Death

Abuse/Neglect Restraints/Seclusion

Emergency

Services

Other

Details of the event to include names, dates, titles of persons involved, areas of the facility, shifts, room numbers,

etc (Give as much information as possible):


Did you report this event to anyone at the facility? Yes or No

If Yes, please provide the name & title of the person you reported this event to and the date it was reported:

If No, are you considering filing a complaint with the facility? Yes or No

If No please provide the reason that you are not filing a complaint with the facility:

If your complaint involves:

Billing Issues involving

private insurance:

Please refer this complaint to your individual insurance representative as Department

of Health & Hospitals/Health Standards Section does not intervene in billing

issues.


Medicaid:

UNISYS Fraud Hotline at 800-488-2917

Department of Health & Hospitals/Health Standards Section does not intervene

in billing issues.


Medicare:

1-800-Medicare or www.medicare.gov

Department of Health & Hospitals/Health Standards Section does not intervene

in billing issues.

Physician Practices: Please refer your complaint to the Louisiana State Board of Medical Examiners, 630

Camp Street, New Orleans LA 70130, 504-568-8893 or www.lsbme.louisiana.gov


Please mail this form to:

State of Louisiana, Department of Health & Hospitals, Health Standards

Complaint Program Desk

P.O. Box 3767

Baton Rouge, LA 70821

You can also fax this form to 225-342-5073

Revised 03/08/2017


I, ____________________________________________________________________, have received a

copy of the IOP Client Handbook. Signing this states that I understand Client rights and responsibilities,

Confidentiality Policy and Group Rules, as well as am aware of the schedule for IOP group.

Client name: _____________________________________________________________________

Client Signature: __________________________________________________________________

Date: ______________________________________________ Time: ______________________

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