the good, the bad and the ugly of conversational interfaces
TRANSCRIPT
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The Good, The Bad &The Ugly of Conversational User Interfaces
@andybudd
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Science Fiction has the power to imagine future worlds and make people comfortable with yet-to-be created technologies.
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(Chat)Bot Interfaces
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News and Weather bots
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Travel
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Healthcare
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Banking
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Insurance
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Conversational Commerce
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Markets are Conversations
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Payment
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Users benefit from improved convenience and efficiency (and not having to learn a brand new interface).
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Messaging platforms hope to solve the discoverability problem though social discoverability.
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Companies benefit by going to where their customers are, rather than trying to convince customers to come to them.
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Messaging overtakes social
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You could argue that bots are the result of bad mobile UX.
Bots also help solve the app install problem.
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Bots are the new appsand messaging platforms are the new operating systems.
Some are calling them The Third Runtime.
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Voice UIs &Intelligent Agents
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Notifications & Gofers Coaches & Guides
Shopping Apps Assistants & Concierges Friends & Companions
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Conversational Interface Design
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The best bot designers are great writers.
The future of UI design is language.
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Dumb Robots vs.
Artificial Intelligence
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> What style of coffee do you want?
> What size do you want?
> What milk do you want?
> Anything else?
Id like a latte