The Go KCTCS Student Service Center provides comprehensive, seamless, scalable, virtual 24/7/365

student services for KCTCS students.

Background

Phase II -(Launched June 2, 2014)

oARR Inbound (includes Admissions Tracker)

oRetention Technology

oRetention Strategy

oTraining Online

oStandardization

PHASE I IMPLEMENTED PHASE II IMPLEMENTED CONTINOUS IMPROVEMENT

Student Services Center Implementation

Phase I - (Launched July 2012)

oFinancial Aid

oStudent Accounts

Go KCTCS! Student Service Center numbers (July 16, 2012 to May 31, 2014)

Student Services Phase II

Calls Handled Chats Handled Web Tickets Handled

485,460 23,754 16,740

PHASE I IMPLEMENTED PHASE II IMPLEMENTED CONTINOUS IMPROVEMENT

Student Services Self-Help Options

PHASE I IMPLEMENTED PHASE II IMPLEMENTED CONTINOUS IMPROVEMENT

How can you assist with this statewide premiere initiative?

• Become familiar with the 24/7/365 services• Email, call, text, or chat modalities are available to communicate with the Service

Center representatives for most student service related inquires.

• Share & recommend services to all students and potential students

• Keep the Student Services personnel informed on policy/procedure changes or updates.• The Knowledgebase is a way to communicate the colleges process to ensure

consistent and the best customer service to their students.

PHASE I IMPLEMENTED PHASE II IMPLEMENTED CONTINOUS IMPROVEMENT