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Republic of Ghana
The Ghana E-Government Implementation Strategy
May 2005
Government of Ghana
Table of Contents
Page SECTION 1. EXECUTIVE SUMMARY ....................................................................................................... 1
SECTION 2. INTRODUCTION ..................................................................................................................... 5
PURPOSE ............................................................................................................................................................. 6 SCOPE ................................................................................................................................................................. 6 ACKNOWLEDGEMENTS ....................................................................................................................................... 6 BACKGROUND .................................................................................................................................................... 7 DOCUMENT ORGANISATION ............................................................................................................................... 9
SECTION 3. WHAT IS E-GOVERNMENT?............................................................................................. 10
DEFINING E-GOVERNMENT .............................................................................................................................. 10 THE E-GOVERNANCE CONCEPT ........................................................................................................................ 10 THE BASIC DIFFERENCES BETWEEN E-GOVERNMENT, E-BUSINESS, AND E-COMMERCE .................................. 11
E-Government ............................................................................................................................................. 12 E-Business................................................................................................................................................... 12 E-Commerce ............................................................................................................................................... 13
SECTION 4. WHY AN E-GOVERNMENT STRATEGY?....................................................................... 14
INDICATIVE PUBLIC ADMINISTRATIVE SERVICES ............................................................................................. 15
Provided to Citizens .................................................................................................................................... 15 Provided to Businesses................................................................................................................................ 15
THE KEY E-GOVERNMENT MESSAGES ............................................................................................................. 16 THE BENEFITS OF IMPLEMENTING E-GOVERNMENT ......................................................................................... 17
Orientation towards citizens and businesses: ............................................................................................. 17 Orientation towards organizational and technological upgrading of the public sector and civil service administration:............................................................................................................................................ 17 Training and retraining of personnel in the public sector and civil service administration:...................... 18
E-GOVERNMENT OPPORTUNITIES ..................................................................................................................... 19 SECTION 5. THE E-GOVERNMENT STRATEGY ................................................................................. 20
VISION .............................................................................................................................................................. 20 OBJECTIVES ...................................................................................................................................................... 20 STRATEGIC GOALS ........................................................................................................................................... 21
Strategic Goal 1: Establish Institutional Framework The E-Government Management Structure (E- GMS) ........................................................................................................................................................... 22 Strategic Goal 2: Establish a Component-Based Ghana Government Enterprise Architecture ................. 26 Strategic Goal 3: Implement a Secure, Robust, and Interoperable E-Government Infrastructure ............. 56 Strategic Goal 4: Ensure the Legal and Regulatory Framework supports the adoption and implementation of E-Government. ........................................................................................................................................ 61 Strategic Goal 5: Leverage the use of ICT, within an effective E-Government Environment, to meet vital socio-economic development goals. ............................................................................................................ 62 Strategic Goal 6: Seek Active and Direct Participation of the Private Sector in the Implementation of E- Government ................................................................................................................................................. 63
SECTION 6. E-GOVERNMENT ROAD MAP .......................................................................................... 66
STRATEGIC DIRECTION ..................................................................................................................................... 66
Phase 1 Web presence.............................................................................................................................. 66 Phase 2 Construct .................................................................................................................................... 68 Phase 3 Interact ....................................................................................................................................... 69 Phase 3 Transact...................................................................................................................................... 69
Government of Ghana ii May 2005
E-Government Strategy
Phase 4 Transform ................................................................................................................................... 70 PROGRAMME PRIORITISATION AND IMPLEMENTATION TIMELINES ................................................................... 70 REGIONAL INTEGRATION (NEPAD) ................................................................................................................. 72 E-GOVERNMENT ROLES ................................................................................................................................... 73
Public Officials ........................................................................................................................................... 73 E-Government Management Structure........................................................................................................ 73 Ministries, Departments and Agencies........................................................................................................ 73
SECTION 7. E-GOVERNMENT CHALLENGES AND LIMITATIONS ................................................ 75
E-GOVERNMENT CHALLENGES ........................................................................................................................ 75 E-GOVERNMENT LIMITATIONS ......................................................................................................................... 78
SECTION 8. MANAGING THE IMPLEMENTATION OF THE E-GOVERNMENT STRATEGY . 79
PROGRAMME MANAGEMENT ............................................................................................................................ 79 IMPLEMENTATION RISKS AND THEIR MITIGATION ............................................................................................ 80 CHANGE MANAGEMENT ................................................................................................................................... 82 CRITICAL SUCCESS FACTORS ........................................................................................................................... 82 PROGRAMME MANAGEMENT DOCUMENTATION............................................................................................... 83
Government of Ghana May 2005
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E-Government Strategy
Table of Figures
Page FIGURE 1: E-GOVERNMENT, E-BUSINESS, AND E-COMMERCE ............................................................................. 12
FIGURE 2: THE 5 REFERENCE MODELS ................................................................................................................. 27
FIGURE 3: THE PERFORMANCE REFERENCE MODEL.............................................................................................. 29
FIGURE 4 : THE BUSINESS REFERENCE MODEL ..................................................................................................... 31
FIGURE 5: THE HIERARCHICAL RELATIONSHIP OF THE BRM COMPONENTS ................................................