Daniel McDermottVP Marketing, A&NZCA Technologies

The geeks were right:

5 essential truths to drive Digital Business

30 October 2013

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Source: Wall Street Journal, Why Software Is Eating The World, August 2011

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Customers are more likely to experience your brand and interact with your business

through a software application than a person

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Local research

Commissioned by CA Technologies

Conducted by independent market research company Nine Rewards

100 Australian IT executives in organisations of 500+ employees

July 2014

Resulting in Research Report:

The geeks were right: How to thrive in the Application Economy

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Sources: “The geeks were right: How to thrive in the Application Economy,” CA Technologies commissioned research by Nine Rewards of 100 Australian IT Executive in Enterprise organisations, September 2014

2 Big Drivers for new Applications

#1

Customer Service

75% of responders

#2

Mobility

68% of responders

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The best apps further relationships,

build trustand loyalty

fka‘customer service’

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3 seconds to workor 33% of customers

will not useyour app

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Applications dominate the mobile web

Source: Flurry Analytics, Apps Solidify Leadership Six Years into the Mobile Revolution, April 2014

80% 86%

20% 14%

0%

20%

40%

60%

80%

100%

2013 2014

Mobile Web

Apps

Percentageof time spent

#2 - Mobility

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But mobile is just part of the application economy

34%

8%

58%

40%

17% 16%

Sources: Comscore, 66 Percent of Digital Media Population in Spain is Now ‘Multi-Platform’, March 2014 Harris Interactive, Cutting Edge Technologies Supplementing – Rather than Displacing – Older Tech, At Least For Now, June 2013

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And just the tip of the iceberg of the Internet of Things

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Software IS the business

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<Slide 2 IT now runs the business>

Only 30% believe they are ready to meet expectations!

Strategic importance of Applications

72% of CxOs say Apps are ‘fundamental’ or ‘very strategically important’

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5 essential truths for success1. Reduce costs

2. Give developers more time to be creative

3. Up-skill developers

4. Foster developers as the heroes of the organisation

5. Never make security an afterthought

Success factors #1 and #2:

1. Reduce costs2. Increase time for developers to be

creative

DevOps

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Success factors 1 and 2

CONTINUOUS DEVELOPMENT CONTINUOUS VALIDATIONCONTINUOUS DELIVERY

Collaborative Planning

CONTINUOUS SECURITY

Develop and deploy new applications faster, better, and cheaper by improving collaboration between Dev and Ops…

Operational Feedback

Infrastructure Management

Application Performance Management

Application Delivery

DevOps

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Like we have done with NAB Bank DevOps

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Reduce costs, increase time to code, reduce defects

a leading grocery retailer reduced application release time from 2.5 days to 20 minutes and streamlined updates of online grocery apps with saving $500K per month

Success factor #3:

Up-skill developers

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Just like we do with 4,500 Developers across the globe

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Dr. Steve VersteegCA Labs

Ms. Miao DuPhD Candidate

Dr. Jean-Guy Schneider

Prof. John Grundy

Prof. Jun Han

Robert WilliamsStaff Software Engineer, CA

Success factor #4:

Support application developers as the heroes of the organisation

Management Cloud

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Collaborate at every phase, from anywhere inside or outside the business

Capture voice of the organisation in

system of record

Management Cloud

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“Enable rapid start-up and flexibility.

With full visibility of projects underway, we can plan and budget much more accurately and have greater control.”

Like we have done with Qantas

Olivia Bakarich, Manager of IT Reporting & GovernanceQANTAS IT

Source: Qantas supports business transformation with CA Clarity On Demand, CA Technologies

Management Cloud

"Qantas A380 VH-OQB Sydney" by Brian from Toronto, Canada (berichard), licensed under Creative Commons Attribution-Share Alike 2.0 via Wikimedia Commons

Success factor #5:

Never make security an afterthought

Security

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Security should never be an application afterthought

Sources: Insurance Networking News/Ponemon, The Cost of a Data Breach Versus the Cost of More Security, July 2013VentureBeat, [redacted] CIO leaves in wake of security breach as chip cards move in, March 2014Forbes.com, [redacted] CEO [redacted] Resigns In Data Breach Fallout, May 2014Yahoo, Data-breach costs take toll on [redacted] profit, Feb 2014

“Profit in the fourth quarter fell 46 percent on a revenue decline of 5.3 percent as the breach scared off customers … the breach resulted in $17 million of net expenses, with $61 million of total expenses … stock had fallen 11 percent since the company disclosed the breach.”

$4.4M is the average cost of a security breach

“CEO Resigns In Data Breach Fallout”

“CIO Leaves In Wake Of Security Breach”

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The Application Economy Means Opening Up The Business

Cloud ServicesPartners/Divisions

The Open Enterprise

Mobile Apps

Developer Community

IoT / Big Data

Social Registration

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“We now have a flexible and scalable model that we will extend to thousands of suppliers and other partners. In addition, BT has eliminated the need for 80 point solutions that were being used for user authentication.”

Like we have done with BT

Chief Security Architect, BT

Source: BT Saves more than £15 million and improves customer services, CA Technologies

Security

How we help you thrive in the Application Economy

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CA Technologies Solution Strategy

EnterpriseMobility Management

ServiceManagement

Project &Portfolio Management

InfrastructureManagement

Application Performance Management

ApplicationDelivery

APIManagement

AccessManagement

IdentityManagement

MAINFRAMECLOUD MOBILE

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5 essential truths for success1. Reduce costs

2. Give developers more time to be creative

3. Up-skill developers

4. Foster developers as the heroes of the organisation

5. Never make security an afterthought

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Visit us at stand O12

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Thank you