The Future of Work: Will You Be Ready?

Presented by:Debi Hirshlag

Strategic HR AdvisorWorkday

Excerpts used with permission from:

Bob Johansen Distinguished Fellow

Institute for the Future

^and your leaders

2

Cloud Computing

3

Digital Natives

4

Gamification

Changing Employment Arrangements

Crowdsourcing

Changing Global Demographics

2.1%1.1%

PopulationGrowth

15-64 – up 13%65+ -- up 52%

Age

52%

60%

60% Urban

Rural

1054%

186

46%

GDP

10,000 per day(2011-2030)

14%

86%

1960 now

now 2030

1980

And that is all known or happening

already…

Institute for the Future

The next decade will be the most turbulent of any

- Institute for the Future

Need leaders who can cope and thrive

Volatile

Uncertain

Complex

Ambiguous

Vision

Understanding

Clarity

Agility

Leading in a VUCA World

10 Future Leadership Skills

13

Ability to exploit your inner drive to build and grow things, as well as connect with others in doing it

Not just how things work but an urge to make things work better

Approach leadership with the commitment of a job but the playful energy of a hobby

Nurture others to be “makers”

1

Ability to see through messes and contradictions -- to a future that others cannot yet see

Clarity about vision but flexibility about the route to it

2

Ability to turn dilemmas -- which, unlike problems, cannot be (fully) solved -- into advantages and opportunities

Balance between judging too soon and deciding too late

3

Ability to immerse oneself in unfamiliar environments and learn from them in a first-hand way

Ability to filter out extraneous information and see emerging patterns

Open-mindedness

4

Reverse Mentoring

Ability to see things from nature’s point of view To understand, respect and learn from

nature’s patterns To consider “the big picture” rather than just

the components

5

Ability to calm tense situations where differences dominate and communication has broken down

Listening to and learning from those different than we are

Bringing people from divergent cultures toward constructive engagement

Creating assurance and clarity

6

Ability to be open and authentic about what matters to you – without it being about you

Give up some control Cannot be transparent if not trusted Human and humble, but great strength Vulnerable yet self-confident

7

Ability to create quick, early versions of innovations, with the expectation that later success will require early failures

Try, learn, try again Real experience and feedback over planning Learning emphasis

“Success is the ability to go from failure to failure with no loss of enthusiasm.”- Winston Churchill

8

Ability to exploit your inner drive to build and grow things, as well as connect with others in the making

Ability to create, engage with and nurture purposeful business or social change networks through intelligent use of electronic and other media

Self or with/through others

9

Ability to seed, nurture and grow shared assets that can benefit all – and allow competition at a higher level

Create places and situations within which collaboration and mutual success can occur; we’re all stronger when connected

Give things away in thoughtful ways where you will get even more back over a designated time

10

Leadership Skill Your Skill Level Importance

Maker Instinct Sees his/her inner drive to build and grow things, while connecting with others

Clarity Sees through messes/contradictions to yet unknown future; clear about “what” but flexible about “how”

Dilemma Flipping Turns unsolvable dilemmas into advantages and opportunities

Immersive Learning Ability Can immerse in unfamiliar environments and learn from them in a first-person way

Bio-Empathy Sees things from nature’s point of view

Constructive Depolarizing Calms tense situations where differences dominate, to bring about positive engagement

Quiet Transparency Open and authentic about what matters, without self promoting

Rapid Prototyping Ability to create quick, early versions of innovations – so early failures can lead to future successes

Smart Mob Organizing Can create, engage with and nurture purposeful business networks, using varied communication methods

Commons Creating Nurtures and grows shared assets that can benefit all players – allowing competition at a higher level

26

Rating Scale

Your Skill Level Importance

4 Role Model 4 I/We Fail Without It

3 Pretty Proficient 3 Will Make a Difference

2 On My Way 2 Need at Least Some

1 Long Way to Go 1 No Need

INTERESTING…I’VE ONLY GOT 10 YEARS

How do I start to improve myself now?

• Hang out with “makers”• Do a craft project• Take up a new hobby• Take something apart• Diagram processes (and then make them better)

• Think about success (and “less success”) when communicating – what was different? Get feedback

• Articulate your own or your organization’s mission in one sentence

• Read about successful leaders• Practice “plain speak” • Practice giving “what” but not “how” when assigning work

• Practice spotting problems versus dilemmas• Practice not rushing to solutions• Watch the news – dilemmas are everywhere• Think about seemingly “no win” situations

you’ve faced – what could you have done differently?

• Try things that make you uncomfortable• Start a new hobby• Take an adventurous vacation

• Play video games (preferably with a digital native mentor)

• Participate in simulations• Mentor or by mentored by someone different than you

• Spend time outdoors• Reacquaint yourself with basic biology/ecology• Watch the ‘Dog Whisper’• Learn how nature/weather is affecting the world• Be conscious of interconnections

• Develop cross-cultural savvy• Spend time with people different than you• Travel • Offer to facilitate disagreements• Read the latest thinking on conflict and anger

management

• Get (honest) feedback on your level of integrity and transparency in communicating

• Think about your level of need for recognition• Think about who you consider humble and why (and the

reverse)• Before delivering a message – what else can be shared?

What else would you want to know?

• Do things you don’t understand or aren’t good at• Look back at failures – what could you have

learned from them?• Practice rapid problem solving• Learn from designers and developers• Read current literature on innovation techniques• Cook without a recipe

• Use groups to solve problems• Improve your professional network (and use it)• Avoid “not invented here” thinking• Practice using different communication media• Join a committee

• Give away information or ideas (personally)• Consider how your organization can thoughtfully

“give to get”• Think about where problems are being solved

individually – might a “commons” approach be more effective?

Leaders Make the Future

39

Email: info@iftf.org 124 University Ave Phone: 650-854-6322 2nd FloorFax: 650-854-7850 Palo Alto, CA 94301

Debi Hirshlag

Debi.Hirshlag@workday.com925.951.9407