The Future of WorkB U S I N E S S & T E C H N O L O G Y S E R V I C E S

Ashok KrishGlobal Head,

Digital Workplace Practice

Employee Experience

Future of Work

Collaboration & Knowledge

AI & Automation

Gamification & Persuasion

Sanskrit Heavy Metal

Indian Classical Violin

Digital

Workplace

ReimaginationThe nature of the workplace is

changing

Ambient Awareness &

Continuous Partial Attention

Information wants to be

free

Quantified Self &

Intrinsic Motivation

Play.Code.

Build.Repeat

ORG FUNCTIONS

KNOWLEDGE

PEOPLE

CULTURE

Digital

Workplace

ReimaginationThe nature of the workplace is

changing

New Ways of Working,

BizDevOps

Multi-skilled, Inter-disciplinary

Knowledge Management,

Collaboration

Reimagined HR, Gamification &

Persuasion, The Human Cloud

Learning, Innovation,

Agile

ORG FUNCTIONS

KNOWLEDGE

PEOPLE

CULTURE

Intelligent

Automation

Cloud

Agile

So what are organizations doing?

Modernize Basic Employee Experience

Unleash the BotsAutomate everything that can be automated with AI

ENTERPRISE CONSUMER AI ASSISTANTS

Chatbots for HR, IT Service Desk, Agile ChatOps and other employee services

Embrace Open Collaboration& Collective Intelligence

Rethinking Org Structures

Teams

Designing people networks for maximizing cognitive surplus

Clans Tribes

Embrace Enterprise Agility

Location Independent AgileThe TCS 3-4-5 approach

3Dimensions

1. Business Knowledge2. Requirements volatility3. Common base “Agile

Way of Working”

4Team models

1. Local2. Minimally distributed3. Significantly distributed4. Fully Distributed

5Activities

1. Build business knowledge 2. Time zone planning 3. Common “Agile way” and

Unified Collaboration tools4. DevOps Automation5. Division of Work

Reimagining Talent

17

Aspire to be GeneralistsNot Specialists

Kids are building iPhone apps

Transform Learning – The employee

of the future does Biz, Tech & Ops

TCS Confidential 21

Generalists & narrow specialists are not enoughDigital Ninjas are at the intersection of Business, Tech & Ops

Digital Foundation

Innovation &Disruption

CoreSkill

AdjacentSkill

Ops & Automation

DesignThinking

AdjacentSkill

So how do you changeindividuals?

TCS Behaviour Change Framework

TCS Karma - Gamification Framework Overview

• A gamification framework to create a persuasive engagement

layer on top of existing enterprise applications. Enabling

business to define and modify reward patterns from a unified

admin control.

• It supports Points, Badges, Leaderboards, Missions, Streaks

and has provision to easily add additional game elements.

• Analytics + Event driven Nudging capability

Karma Engine

Admin Console

Game Mechanics

APIs and Adaptors

Data Endpoints for Behavior

Analytics

Nudges

Digital Workplace | Onboard New Employees

|DIGITAL WORKPLACE

Play. Code. Build. Repeat

Digital Workplace

Intranet &

Employee

Apps

Agile

Collaboration,

Knowledge

Ecosystems

Persuasive &

Immersive

Experiences

Emergent

Learning &

Innovation

Workplace

EmployeesField & Industrial

Employees

Partners &

Suppliers

29

TCS Confidential

Business Applications

Infrastructure

Backbone

User

Personalization

Cognitive

Automation

Security &

IdentityIntelligent Ops Core Services

• 200M$+ Revenue

Platform

Workplace as a Service

End to End

Culture &

Experience

Platforms & Tools

Technology

Infrastructure

Process &

Governance

Layers of Digital Workplace

Intranet & Employee

ApplicationsAgile Collaboration &

Knowledge

Emergent Learning &

Innovation

Persuasive &

Immersive

Experiences

Knowledge/ Content

ManagementCollaboration &

Productivity tools

Learning

Management

Systems

Core Backbone Security & Identity Infra automation Intelligent Ops

CybersecurityDigital Strategy &

Governance

Human Capital

ManagementOCM

Traditional Business

Apps

THANKS

DIGITAL WORKPLACE PRACTICE