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The Future of Testing is in the Business

Dispelling Myths and Seizing the Day

Ian Londesbrough

Principal Consultant

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Agenda

» A Call to Arms – A Time to Change

» The Myths

» Testing is the developers Job

» Testing is the job of IT

» Cost, Quality, Time – What you Want and What you Get

» Take up you rightful place – Ownership of Business Testing

» Partner with Test Professionals

» What about IT – Delivery Factories

» Triangulating the V

» Benefits to Large Insurance Company

» Consequences of Inaction – The Risks

» Questions

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A Call to Arms – A Time to Change

Change

Risk

Testing

Risk

BenefitsBenefits

Benefits

Risk

Risk

Risk

Change

Change

Change

Testing

Testing

Testing

Risk

Risk

Risk

Benefits

Benefits

Benefits

Benefits

Testing enablesBenefits Realisation

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The Myths – Testing is the developers Job

» Testing by software developers:» An informal approach with no process, unit testing only

» Neither independent nor objective - Marking their own homework

» Resulting in:» Testing being squeezed due to over-runs in analysis, design and build

» Poor quality delivered to the business

» Low quality, descoped, under tested applications

» Increased support costs and damage to the business operation

» Low business confidence in IT and low credibility of the IT organisation

Testing by the Developersis NOT enough

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The Myths – Testing is the job of IT

» Testing by IT Testing Teams to provide:

» An Independent and Objective IT led testing service

» Testing for IT Projects and IT operations

» System and Systems Integration Testing

» IT led testing with Business input & some Business involvement

» A Clear Test Process

» Planning, estimating, analysis, design, build and execution of tests

» Excellent IT based test evidence and reporting

» Resulting in:

» IT Projects delivered to quality, on time within budget more often

» Lower IT project costs and lower IT support costs

» Better informed business “go live” decisions

IT Testing is NOT Enough

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Cost, Quality, Time – What you want

TimeCost

Quality

Scope

Cost, Quality, Time – What you get

TimeReduced

Scope

Waste

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Take up your rightful place – Ownership of Business Testing

» The Business must own:» The idea and define the expected benefits» The requirements which must be:

» Clear, unambiguous, assumption free and complete

» Risk Based & Static Tested

» Sign-off of Functional Designs and:» Sign off evidence that IT/3rd Parties have verified the design

» Own the Business Testing and define tests which» Are fully traceable to and validate the requirements

» Test the integration with existing systems and business processes

» Test usability for the people who will use it

» Test that it performs and is secure

» Model the target operating model and business organization

» Resulting in:» Lower cost of ownership, reduced risks, increased benefits & profit

Independent and objectivetesting, of the business,

by the business,for the business

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Partner with Test Professionals

» Find Independent and Objective “Business Savvy” Test Professionals to provide the capacity and capability to:» Establish business Testing Policy» Define business Testing Strategy» Plan, analyze and design business testing» Coordinate and communicate the business test

execution» Report on business confidence, risk and benefits» Mediate, translate, negotiate with IT & 3rd Parties

as a “critical friend”

» Rotating test professionals between IT and the Business

» Combine Business & IT Testing in one Centre of Excellence

Don’t let ITand 3rd Parties

“Mark their own homework”

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What about IT – Delivery Factories

» Design and Build the systems» Provide evidence of Unit and

System Testing to» Verify the Design - Have IT/3rd

Parties built the system right?» Give confidence that IT/3rd Parties

have met contractual quality gates

» Fix Defects found in any stage of testing

» Manage configuration and releases

» Deliver the expected scope on time, to cost, at the required quality and demonstrate that scope and quality

Give IT and 3rd Partiesspace to do their job

Govern & Assure their work

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Triangulating the “V”

Time

To Cost

RequiredQuality

Defined Scope

Analysis

Design

Build Technical Test

Functional Test

Acceptance Test

Static Testing, Test Planning & Design

Dynamic Test Execution & Recording

On Time

IDEAS BENEFITS

Business Change and Transformation

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Benefits to Large Insurance Company

» Background» Large programme of business change» 3rd Party and internal IT Delivery of supporting IT» Changes to Business Process and Business Operating

Model» 3rd Party provision of product/service offerings and

backoffice» Complexity of Business Change required Business

Focussed Testing» Transition to Business Testing

» Clear Roles, Responsibilities, Quality Gates, Metrics and Communications established

» Business Testing Centre of Excellence established with:» Policy and Strategy, Process, Resource Pool, Tools,

Environments» Unit and System Testing conducted by IT and 3rd Parties» Requirements, Acceptance Testing and Model Office

Activities owned by the Business

Reduced CostsIn control of Quality

Reduced RisksIncreased Benefits

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Consequences of Inaction – The Risks

Business Transformation and Business Change introduces the risk of:» Reduced Profit» Reduced Revenue» Impaired Growth» Poor Customer Service» Inefficiency and ineffectiveness of the Business Operation» No repeat business and referrals» None conformance to legal and regulatory requirements» Putting people and the environment in jeopardy

Not owning Business Testingwill put your business at risk andimpact on the expected benefits

of change and transformation

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A Call to Arms – A Time to Change

Change

Risk

Testing

Risk

BenefitsBenefits

Benefits

Risk

Risk

Risk

Change

Change

Change

Testing

Testing

Testing

Risk

Risk

Risk

Benefits

Benefits

Benefits

Benefits

Testing enablesBenefits Realisation

Testing is a StrategicBusiness Planning,Business Risk and

Benefits Management Tool

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Questions?

Please e-mail: marketing@applabs.com