the future of crm prof. ted beneigh may 2007. the future of crm prof. ted beneigh may 2007 crm:...

The Future of CRM

The Future of CRMProf. Ted BeneighMay 2007


CRM: Vectors 2007CRM: Vectors 2007

February. 27 – March 1, 2007February. 27 – March 1, 2007 Attendees: . The Symposium was Attendees: . The Symposium was

comprised of 80 participants, comprised of 80 participants, including representatives from many including representatives from many foreign governments, military flight foreign governments, military flight operations, general aviation, flag air operations, general aviation, flag air carriers, and several non-aviation carriers, and several non-aviation industries using CRM techniques and industries using CRM techniques and theories theories


CRM: Vectors 2007CRM: Vectors 2007

The Goal?The Goal? To receive the attendees To receive the attendees

identification of the problems in identification of the problems in CRM, propose solutions, and give CRM, propose solutions, and give their views on the future of CRM. their views on the future of CRM.


The Critical AreasThe Critical Areas

Training and EvaluationTraining and Evaluation Error ManagementError Management Is CRM Working?Is CRM Working? Airplane & AutomationAirplane & Automation Single-Pilot Resource ManagementSingle-Pilot Resource Management Perceived Command ErosionPerceived Command Erosion


Training & EvaluationTraining & Evaluation Transforming Theory into Classroom DesignTransforming Theory into Classroom Design Training for FAR Parts 91, 135, and 142Training for FAR Parts 91, 135, and 142 Teaching and Learning Strategies for Teaching and Learning Strategies for

Collegiate CRM CourseCollegiate CRM Course When Should we Introduce CRM into the When Should we Introduce CRM into the

Training Process?Training Process? Using Human Factors to Define CRM and Using Human Factors to Define CRM and

Enhance Sharing of data Across the Enhance Sharing of data Across the IndustryIndustry


Error ManagementError Management

Tools to get CRM and MRM to work Tools to get CRM and MRM to work together.together.

Owning Your Errors: Personal and Owning Your Errors: Personal and Professional DevelopmentProfessional Development


Is CRM Working?Is CRM Working?

Tools to Tools to PROVEPROVE CRM works. CRM works. Tools to measure CRM training Tools to measure CRM training

success in a way that encourages success in a way that encourages improvement while measuring their improvement while measuring their performance performance


Airplane & AutomationAirplane & Automation

Improved airplane design for CRMImproved airplane design for CRM Coordination of “Split-Cockpit” Coordination of “Split-Cockpit”

During Emergencies During Emergencies


Single-Pilot RMSingle-Pilot RM Train in mental attitude, diligence and risk Train in mental attitude, diligence and risk

assessment.assessment. Provide incentives for CRM training, such as Provide incentives for CRM training, such as

insurance discounts and/or safety accreditations.insurance discounts and/or safety accreditations. Have manufacturers address the addition of Have manufacturers address the addition of

advanced technology to assist the pilot in the advanced technology to assist the pilot in the operation of the equipment.operation of the equipment.

Define, teach, and emphasize non-technical skills.Define, teach, and emphasize non-technical skills. Improve risk awareness training to include Improve risk awareness training to include

identification of mental attitudes that may identification of mental attitudes that may compromise safety.compromise safety.


Perceived Captain Command Perceived Captain Command ErosionErosion

Leadership is Leadership is notnot assigned – it is assigned – it is earned!earned! Values must be determined in one’s self, Values must be determined in one’s self,

and then compared to the company’s and then compared to the company’s values to see if they match.values to see if they match.

A horizontal organizational gradient can A horizontal organizational gradient can also lead to command erosion. A vertical also lead to command erosion. A vertical authority structure is important with a authority structure is important with a flight crew, as well as organizational-flight crew, as well as organizational-wide.wide.

Where do we go from here?

The military, airlines, governmental agencies, general aviation, and the training industry must work together and share their ideas and accomplishments.


Thank you!


the future of crm prof. ted beneigh may 2007. the future of crm prof. ted beneigh may 2007 crm:...

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