the future of collaboration
DESCRIPTION
At her VoiceCon keynote address on March 31, 2009, Padmasree Warrior, CTO of Cisco Systems, shares her 5 predictions on the Future of Collaboration.TRANSCRIPT
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Future of Collaboration
by @SamTheButcher wordle.net
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will be to enterprises what social networks are to consumers
COLLABORATION NETWORKS
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It is not about “on-premise” versus “on-demand”. It will be all about the user EXPERIENCE
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INNOVATION will be redefined by operational excellence
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Organizations without boundaries will drive the next wave of PRODUCTIVITY
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Information Technology will evolve into “INFORMATION FABRIC”
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Implications For The Future Of Work
COLLABORATION IS MORE CRITICAL THAN EVERCOLLABORATION IS MORE CRITICAL THAN EVER
Where we workWhen we work What tools we useWho We Work WithHow we work
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VIDEOVIDEOVIDEOVIDEO
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New And Better ExperiencesNew And Better Experiences
Technology Adoption Provides The Foundation For Collaboration in the Enterprise
Applications & Devices
- SOA, XML, Web 2.0 tools, Mashups
- Business, collaboration, industry applications
- Smart Phones & PDA’s, desktop devices
Network Services:
- Security (WIPS, NAC, SCM)
- Context (Location, Presence)
- Application Acceleration
- Virtualization
Networks:
- Fixed LAN
- Wireless
- Mobile Data Networks
- Premise & Cloud
Integrated Services
Any Combination of Applications and Devices
The Network Is The Platform
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The Network Is The Platform For Collaboration…
Combining the best of premises-based and on-demand networks to enable rich and seamless collaboration
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Policy Security LocationAccessVirtualization Presence
Integrated Network Services Provide Intelligence and Context...
Who are you?
What is your role in the organization?
What are your permissions?
Where are you?
Are you available?
What device are you using?
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…To A Broad Range of Cisco Applications And Devices
Audio Conferencing TelephonyWeb Conferencing
Video ConferencingCustomer Care Email
IM
Mobility TelePresence
Team Spaces
Policy Security LocationAccessVirtualization Presence
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…And Extend Into A Multi-Vendor World
Policy Security LocationAccessVirtualization Presence
Audio Conferencing TelephonyWeb Conferencing
Video ConferencingCustomer Care Email
IM
Mobility TelePresence
Team SpacesCollaboration Applications
3rd Party Devices
Business Applications
Custom Applications
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…To Enable New And Better Experiences
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© 2009 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 17
Technology
1717
CultureProcess
What Does It Mean For You?
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© 2009 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 18
Business Imperatives During Challenging Times
Boundaryless Organization
Competitive Differentiation
Customer Intimacy
Employee Productivity
CostReduction
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© 2009 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 19
Mapping Collaboration Initiatives To Business Imperatives
BoundarylessOrganization
Competitive Differentiation
CustomerIntimacy
EmployeeProductivity
CostReduction
TechnologyTelePresence: $172M in travel savings in FY08
Telecommuting:$277M per year in employee time savings
Cisco SOAR:45% increase in specialist interactions w/ customers
Unified Communications:Acquisitions in 8 days vs. 45
iZone Wiki: Collaborative innovation New $1B businesses
ProcessCollaborative Support: $4M in support costs saved through Mac Wiki
Deal Approval Process: Increased approver productivity by $27M/Year
User-Centered Design Process:Including customers in product design
Deal Approval Process: $137M Margin Improvement
Collaborative Prospecting w/ Resellers
Culture
Connected Workplace:$82M in real estate & cost savings
Promoting Employee Participation:C-Vision, Blogs, Ciscopedia, Directory
Cisco 3.0:1700 hours of customer interaction w/o travel
Collaborative Leadership:28 priorities per year vs. one or two
Inter-Company Boards & Councils
Source: Cisco IBSG, 2009
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© 2009 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 20
Cisco’s Productivity Journey
Information Sharing Transactions Interactions Collaboration
FY95 FY00 FY05 FY08
0
1
2
3
4
5
Web 1.0 Web 2.0
Source: Cisco IBSG, 2009
Web 2.0 CollaborationSolutions
$691M
Web 1.0 InternetSolutions
$3.7B
Benefits ($B/Yr)
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The Road Ahead
Demonstrate cost savings & fast ROI
Focus on productivity
Differentiate your customer’s experience
Start transitioning to a boundaryless organization
Join Cisco’s collaboration community:www.cisco.com/go/joinconversation
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